Freshdesk Shopify Apps — Country-Level Market Share
All countries ranked by current install share of freshdesk Shopify apps, with change vs 30 days ago. Filter by date range, sort by share or share change.
| # | Country | Market Share | Change |
|---|---|---|---|
| 1 |  United States | 42.96% | 16.49 |
| 2 |  China | 28.17% | 10.70 |
| 3 |  Australia | 14.08% | 5.35 |
| 4 |  Hong Kong | 14.08% | 14.03 |
| 5 |  United Arab Emirates | 0.70% | 0.44 |
| 6 |  South Africa | 0.00% | – |
| 7 |  Poland | 0.00% | – |
| 8 |  Italy | 0.00% | – |
| 9 |  Germany | 0.00% | – |
| 10 |  Norway | 0.00% | – |
Showing 1-10 out of 57
Key Insights:
- United States drives 43.0% of freshdesk Shopify app installs — the largest single market for the category.
- Top 3 markets (United States, China, Hong Kong) cover 85.2% of all tracked freshdesk installs — highly concentrated demand.
Freshdesk Shopify Apps — Geographic Distribution Over Time
Monthly market share trajectory for the top 5 countries driving freshdesk Shopify app installs — see how regional dominance has shifted month by month.
Charts Data
| Country | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 | Nov 2026 |
|---|---|---|---|---|---|---|
| United States | 27.1%13.67 | 32.4%5.30 | 29.5%2.91 | 36.9%7.41 | 48.9%12.01 | 42.3%6.69 |
| China | 0.0%6.65 | 10.8%10.81 | 19.7%8.87 | 24.6%4.94 | 32.6%8.01 | 28.2%4.46 |
| Australia | 26.8%0.18 | 10.8%15.96 | 9.8%0.97 | 12.3%2.47 | 16.3%4.00 | 14.1%2.23 |
| Hong Kong | 8.9%4.37 | 10.8%1.89 | 9.9%0.92 | 0.1%9.81 | 0.0%0.08 | 14.1%14.08 |
| United Arab Emirates | 0.0%– | 0.0%– | 0.0%– | 0.0%– | 0.0%– | 0.0%– |
Key Insights:
- United States's share of freshdesk app installs expanded from 36.1% → 42.3% over the charted period.
- Top 5 markets plotted: United States, China, Australia, Hong Kong, United Arab Emirates.
- Freshdesk app demand is highly concentrated — one market drives the bulk of installs, which usually means the leading apps prioritize that region's needs first.
Geographic Distribution of Freshdesk Shopify App Installs
United States dominates demand for freshdesk Shopify apps with 43.0% of tracked installs — a single market that effectively defines the category's product priorities and pricing. China (28.2%) and Hong Kong (14.1%) round out the top 3, together accounting for 85.2% of all freshdesk app installs. Australia (14.1%) and United Arab Emirates (0.7%) fill out the top 5, giving a combined view of where freshdesk app demand actually concentrates.
With 43.0% of freshdesk app installs concentrated in United States, leading apps in this category typically prioritize United States-based merchants for localization, currency, and support hours — apps that over-index in China (28.2%) or other regions are often the better fit for stores outside United States.
Geographic Trends for Freshdesk Shopify Apps Over Time
United States's share of freshdesk Shopify app installs grew from 36.1% (Nov 2024) to 42.3% (Nov 2026) — a +6.1pp tightening of geographic concentration toward this market. The top 5 plotted markets — United States, China, Australia, Hong Kong, United Arab Emirates — show which regions consistently drive freshdesk app demand over time.
United States's widening freshdesk lead means the leading apps will keep prioritizing this market for localization and feature work — merchants in other regions are increasingly underserved by the category leaders.
Top 5 Apps in Freshdesk
- Willdesk: Live Chat&AI Chatbot — Among the most-installed freshdesk apps worldwide with 98.6% install share, rated 4.7★.
- ChannelReply — Among the most-installed freshdesk apps worldwide with 0 install share, rated 5.0★.
- ChargeDesk — Among the most-installed freshdesk apps worldwide with 0 install share.
- Reviewgenie AI — Among the most-installed freshdesk apps worldwide with 0 install share.
- Cavalry AI Customer Support — Among the most-installed freshdesk apps worldwide with 0 install share, rated 5.0★.
Freshdesk Shopify Apps — Frequently Asked Questions
1. Which countries dominate freshdesk Shopify app installs?
United States dominates freshdesk Shopify app installs with 43.0% of all tracked share. The category is highly concentrated geographically — most leading apps optimize for United States merchants first.
2. Where are freshdesk Shopify apps most popular?
freshdesk apps are most popular in United States (43.0% share), China (28.2%), and Hong Kong (14.1%). The full breakdown is in the table above — sort by share to see all 10 default rows or paginate for the long tail.
3. Which country is the fastest-growing market for freshdesk Shopify apps?
United States is the fastest-growing market for freshdesk apps this month, gaining +16.5pp of share versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. How is country-level market share calculated for freshdesk on Shopify?
For freshdesk (a keyword page), country share is computed from rank-weighted reviews originating from each country: position #1 carries roughly 40× the weight of position #22, and apps beyond #22 contribute zero. Each country's weighted score is divided by the global total to give the share %.
5. Has the leading market for freshdesk Shopify apps changed recently?
United States's share has moved meaningfully over the charted period — from 36.1% to 42.3%. The trend chart shows whether the shift is sustained or part of a wider geographic rotation.
