Freshdesk Shopify Apps — Full Rankings Table
All tracked freshdesk Shopify apps ranked by current App Store position, with rank change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by date range, sortable by rank or rank change.
| App | Rank | Status |
|---|---|---|
 Willdesk: Live Chat&AI Chatbot | 1– | Leader |
 ChannelReply | 21 | Climbing |
 ChargeDesk | 31 | Climbing |
 Reviewgenie AI | 41 | Climbing |
 Cavalry AI Customer Support | 52 | Climbing |
 YCloud: WA Chat & Marketing | 63 | Climbing |
 Alhena: AI Shopping Concierge | 71 | Climbing |
 MicroCommerce AI ShopAssistant | 82 | Climbing |
 CHATTERgo Agentic AI Chatbot | 95 | Climbing |
 My AskAI: AI Support Chatbot | 102 | Climbing |
Showing 1-10 out of 19
Key Insights:
- Willdesk: Live Chat&AI Chatbot ranks #1 for freshdesk Shopify apps — 1 position ahead of ChannelReply at #2.
- Among the top 10 tracked freshdesk apps, 9 climbed in rank over the past 30 days — a mixed top tier.
- CHATTERgo Agentic AI Chatbot is the biggest climber, gaining 5 positions this month to reach #9.
Freshdesk Shopify Apps — Ranking Position Over Time
Monthly ranking trajectory for the top 5 freshdesk Shopify apps over the past year — pick any apps, change date range, or switch to Ranking Changes to see per-interval movement.
Charts Data
| App | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 | Nov 2026 |
|---|---|---|---|---|---|---|
| Willdesk: Live Chat&AI Chatbot | #1– | #1– | #1– | #1– | #1– | #1– |
| ChannelReply | #42 | #31 | #3– | #3– | #21 | #2– |
| ChargeDesk | #3– | #41 | #4– | #4– | #31 | #3– |
| Reviewgenie AI | — | — | #5– | #5– | #41 | #4– |
| Cavalry AI Customer Support | #106 | #73 | #7– | #61 | #51 | #5– |
Key Insights:
- Willdesk: Live Chat&AI Chatbot's ranking improved from #5 to #1 over the charted period.
- 4 of 5 top freshdesk apps improved their position; 1 declined — a mixed picture.
Top Freshdesk Shopify Apps by Current Ranking
Willdesk: Live Chat&AI Chatbot holds the #1 position for freshdesk Shopify apps. ChannelReply sits at #2 and ChargeDesk at #3, rounding out the top tier. CHATTERgo Agentic AI Chatbot is the standout mover this month, climbing 5 positions to #9 — a momentum signal worth tracking.
9 climbed and 0 declined among the top 10 freshdesk apps this month — the top of the table is broadly held while lower positions are contested, so for merchants comparing options, the relevant peer set depends on how close any given app is to today's #1.
Long-Term Ranking Trends Across Freshdesk Shopify Apps
Willdesk: Live Chat&AI Chatbot climbed from #5 to #1 over the charted period — a 4-position gain among freshdesk apps. Across the top 5 plotted freshdesk apps, 4 improved their position while 1 declined — a category in upward motion.
With 5 of 5 plotted apps moving in the charted window, the freshdesk category's competitive order is still being decided — recent trajectory is a sharper signal than current position alone.
Top 5 Apps in Freshdesk
- Willdesk: Live Chat&AI Chatbot — Holds the #1 freshdesk ranking on the Shopify App Store, rated 4.7★.
- ChannelReply — Climbed 1 position this month to #2 for freshdesk, rated 5.0★.
- ChargeDesk — Climbed 1 position this month to #3 for freshdesk.
- Reviewgenie AI — Climbed 1 position this month to #4 for freshdesk.
- Cavalry AI Customer Support — Climbed 2 positions this month to #5 for freshdesk, rated 5.0★.
Freshdesk Shopify Apps — Frequently Asked Questions
1. Which freshdesk app ranks #1 on Shopify?
Willdesk: Live Chat&AI Chatbot currently ranks #1 for freshdesk apps on the Shopify App Store and holds 98.6% market share (+28.71pp vs 30 days ago). Rankings refresh weekly — see the trend chart above for how this position has changed over time.
2. How are freshdesk Shopify apps ranked?
Rankings on this page reflect each app's position in Shopify's keyword search results for "freshdesk", which Shopify computes from a mix of merchant install volume, review velocity, and recency. Apps beyond position #22 receive zero traffic in our market share calculation since merchants rarely scroll that far.
3. Which freshdesk apps are climbing the rankings on Shopify?
CHATTERgo Agentic AI Chatbot has shown the strongest ranking momentum among freshdesk apps, climbing 5 positions to #9 over the past 30 days. Sort the rankings table by Rank Change (Low to High) to surface the full set of recent gainers.
4. How often do freshdesk app rankings change on Shopify?
Freshdesk rankings show a mixed pattern — some leaders hold steady while challengers in positions #2–#10 reshuffle. Use the date range filter to compare any two snapshots.
5. How many freshdesk apps does ShopDigest track on Shopify?
ShopDigest tracks 19 freshdesk apps on the Shopify App Store. The full list is paginated in the table above — adjust the date range and sort order to drill into any window.
6. Why don't apps ranked beyond #22 show market share for freshdesk?
For keyword pages, market share is rank-weighted: position #1 carries roughly 40× the weight of position #22, and apps beyond #22 receive zero weight. This reflects Shopify search behaviour — merchants almost never scroll past the top of the results, so positions further down don't translate to installs.
