Help Center Shopify Apps – Market Share Breakdown
(Updated October 2026) See which help center Shopify apps dominate installs and how their share has shifted over time. This keyword page shows the full market share table, monthly share trends for the leaders, and a country-level breakdown so you can compare global vs regional dominance.
Help Center Shopify Apps — Full Market Share Table
All tracked help center Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Section Store: Theme Sections | 60.52% | 19.47 | Climbing |
| 2 |  Chatty AI Chatbot & Live Chat | 23.57% | 8.02 | Declining |
| 3 |  Trusted Help Center & FAQ | 3.57% | 2.31 | Declining |
| 4 |  Gorgias: AI, Helpdesk & Chat | 3.12% | 1.49 | Climbing |
| 5 |  GemPages Landing Page Builder | 2.04% | 0.80 | Declining |
| 6 |  Commslayer: AI Helpdesk & Chat | 1.70% | 0.29 | Climbing |
| 7 |  EComposer Landing Page Builder | 1.70% | 7.49 | Declining |
| 8 |  FAQ Page:Accordion+Help Center | 1.31% | 1.12 | Declining |
| 9 |  Zipchat AI Chatbot & Live Chat | 0.77% | 0.52 | Climbing |
| 10 |  Tidio: AI Chatbot & Live Chat | 0.50% | 0.20 | Declining |
Showing 1-10 out of 24
Key Insights:
- Section Store: Theme Sections holds 60.5% share of help center app installs — 37.0pp ahead of Chatty AI Chatbot & Live Chat (23.6%).
- Top 3 apps (Section Store: Theme Sections, Chatty AI Chatbot & Live Chat, Trusted Help Center & FAQ) account for 87.7% of all help center install share — a fragmented market.
- Section Store: Theme Sections is gaining share fastest this month (+19.47pp) — the largest single gainer among the top help center apps by share.
- Chatty AI Chatbot & Live Chat is losing share fastest (-8.02pp) — could indicate a churning user base or a stronger challenger gaining ground.
Help Center Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 help center Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Section Store: Theme Sections | 59.8%9.95 | 80.7%20.94 | 70.9%9.8 | 58.9%12.05 | 61.0%2.19 | 70.2%9.12 |
| Chatty AI Chatbot & Live Chat | 24.9%6.81 | 9.3%15.54 | 14.5%5.16 | 22.3%7.83 | 23.8%1.47 | 15.7%8.08 |
| Trusted Help Center & FAQ | 3.7%2.78 | 1.3%2.42 | 4.8%3.52 | 4.2%0.59 | 3.5%0.7 | 3.2%0.34 |
| Gorgias: AI, Helpdesk & Chat | 1.6%1.49 | 1.3%0.29 | 0.9%0.38 | 0.8%0.1 | 2.1%1.3 | 2.6%0.57 |
| EComposer Landing Page Builder | 0.6%0.57 | 0.5%0.12 | 1.4%0.95 | 6.7%5.21 | 1.7%4.92 | 2.4%0.65 |
Key Insights:
- Section Store: Theme Sections's share expanded from 28.0% → 70.2% over the charted period.
- Of the top 5 tracked help center apps, 4 grew share and 1 lost share — leader is widening the gap.
Top Help Center Shopify Apps by Country
Per-country market share rankings for help center Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | 🌎 Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | | | | | |
| 2 | | | | | |
| 3 | | | | | |
| 4 | | | | | |
| 5 | | | | |
Key Insights:
- Section Store: Theme Sections leads help center apps in 3 of 4 tracked markets (United States, India, United Kingdom).
- Section Store: Theme Sections leads worldwide, but China bucks the trend — Chatty AI Chatbot & Live Chat leads there.
⚠️ Data issue or feedback?
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Top 5 Apps in Help Center
- Trusted Help Center & FAQ — Leads help center apps with 3.2% install share, rated 5.0★ — losing share this month.
- FAQ Page:Accordion+Help Center — Holds 0.9% of help center app install share, rated 4.7★ — losing share this month.
- RT: Instant FAQ, Help Center — Holds 0 of help center app install share, rated 4.9★ — losing share this month.
- Section Store: Theme Sections — Holds 70.2% of help center app install share, rated 4.9★ — gaining share this month.
- Chatty AI Chatbot & Live Chat — Holds 15.7% of help center app install share, rated 4.9★ — losing share this month.
Help Center Shopify Apps — Frequently Asked Questions
1. Which help center app has the highest market share on Shopify?
Section Store: Theme Sections ranks #1 by share among help center apps at 60.5%, but the market is fragmented — multiple apps capture meaningful share. Compare the top 5 on features and pricing before deciding.
2. How is market share calculated for help center Shopify apps?
For help center (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which help center apps are gaining market share on Shopify?
Section Store: Theme Sections is gaining help center app market share fastest this month, up +19.47pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which help center apps are losing market share on Shopify?
Chatty AI Chatbot & Live Chat has lost the most market share this month among help center apps (-8.02pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most help center Shopify app installs?
United States drives the largest share of help center app installs at 28.0%, followed by United Kingdom at 9.2% and Australia at 8.6%. Use the country picker on the third card to compare market leaders by country.
6. How many help center apps does ShopDigest track on Shopify?
ShopDigest tracks 96 help center apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
7. Why does the highest-share help center app differ from the #1 ranked app?
Rank reflects an app's current position in the Shopify App Store under help center (driven by Shopify's own algorithm), while market share on ShopDigest is estimated from review counts and other factors as a proxy for active installs. The two metrics move on independent dynamics, so the highest-share app and the #1-ranked app are not always the same — and a divergence between them is worth noting rather than assuming one will pull the other along. For help center, Section Store: Theme Sections leads on share; see the rankings tab for who currently holds #1 position.
