Ticketline: Support Tickets
by Bodanius
Let customers raise order-linked support tickets from their account. Fewer emails, fewer disputes.
From $4.99/mo · 7d trial
Top 96 Support ticket Shopify Apps in November 2026
Check out all support ticket apps tailor-made for your Shopify store. Whether you are seeking free or paid solutions, Shopify offers a diverse range of 96 top-notch apps catering to businesses of all sizes. These apps are designed to boost your Shopify store's performance and make managing your business a breeze. Explore the collection and discover how these support ticket apps can take your Shopify store to the next level! We meticulously handpicked these top support ticket apps by evaluating various parameters, including ratings, reviews, price, popularity, launch date, and best matches, to ensure they offer the best value and experience to our users. Read full information here. Check out all support ticket apps tailor-made for your Shopify store. Whether you're seeking free plans or premium solutions, Shopify offers a diverse range of 96 top-notch apps catering to businesses of all sizes. Discover the perfect tools to elevate your' e-commerce experience today!
AE: Order Editing & Upsell leads support ticket apps with 50.2% market share, ahead of Essent Estimated Delivery Date at 34.6%. A concentrated field — one app holds most of the tracked installs.
96 apps trackedUpdated 4 November 2026
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Continue with GoogleTop ranked · #1 of 96
Ticketline: Support Tickets by Bodanius
Key Features
- Every ticket auto-links to its order, with items, totals and attachments
- Customers raise tickets from their account or the order status page
- Track, assign and resolve every ticket from one dashboard in admin
- Automatic email updates keep customers informed at each status change
- Cut chargebacks by giving customers an easy way to reach you first
What merchants said
“Highly recommend! Really happy with this app, it works great. Support was also incredibly fast and helpful when I had a few questions.”Dream Dragons · United States · ★ 5.0 · 5/27/2026
Summary
Starting Price$4.99/mo
Free Trial7 days
Launch Date02 Mar 2026
DeveloperBodanius
Ratings5.0 ★ (1)
View on ShopifyView chartsAbout the App
Ticketline: Support Tickets, a Support ticket Shopify app, has achieved 1 reviews and an average rating of 5 stars since its launch this year. Designed to assist Shopify merchants with - "Let customers raise order-linked support tickets from their account. Fewer emails, fewer disputes." it is a valuable addition to the Support ticket app lineup.
Top Features:
Support ticket Shopify apps can help elevate your e-commerce game. Ticketline: Support Tickets offers a host of key features, including:
- Every ticket auto-links to its order, with items, totals and attachments
- Customers raise tickets from their account or the order status page
- Track, assign and resolve every ticket from one dashboard in admin
- Automatic email updates keep customers informed at each status change
- Cut chargebacks by giving customers an easy way to reach you first
Pricing Details
Ticketline: Support Tickets offers 0 free plans and 3 paid plans.
Considering installing this Support ticket Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Starter · $4.99/month
Included features: 150 Tickets/month, 1 team member, Email notifications, 5MB x 3 attachments, Custom issue types, Order linking
Growth · $8.99/month
Included features: 400 Tickets/month, 3 team members, Email notifications, 10MB x 5 attachments, Custom issue types, Order linking
Pro · $19.99/month
Included features: Unlimited Tickets, 10 team members, Email notifications, 20MB x 10 attachments, Custom issue types, Order linking
#2 of 96
AE: Order Editing & Upsell by Account Editor
Let shoppers edit orders, edit address, cancel order, & upsell
Pros
- Responsive, knowledgeable, and helpful support team frequently praised for quick issue resolution.
- Enables customers to edit orders post-purchase, reducing support tickets and manual workload.
- Clean, intuitive design makes navigation and setup easy for both merchants and customers.
Cons
- A few users noted the app could offer more advanced customization options.
What merchants said
“Really useful idea for a small business like ours. Customers sometimes realise they've picked the wrong kit or typed the wrong address, and now they can sort it themselves. Setup took very little time and the team helped with everything I asked.”LETISTITCH · United Kingdom · ★ 5.0 · 10/19/2026
Summary
Starting Price$39/mo
Free Trial14 days
Launch Date02 Jan 2025
DeveloperAccount Editor
Ratings5.0 ★ (263)
Install NowView chartsAbout the App
AE: Order Editing & Upsell, a Support ticket Shopify app, has achieved 261 reviews and an average rating of 5 stars since its launch 1 years ago. Designed to assist Shopify merchants with - "Let customers edit orders & addresses after checkout. Cut support tickets and cancellations." it is a valuable addition to the Support ticket app lineup.
Top Features:
Support ticket Shopify apps can help elevate your e-commerce game. AE: Order Editing & Upsell offers a host of key features, including:
- Edit order: Edit address, items, variants, quantity, shipping, swap/add products
- Google address validation, auto tax, shipping & discount recalculation on edits
- Cancel, return or exchange: retention, restocking fees, store credit & refunds
- Post-purchase upsell & cross-sell on order status page, thank-you page & emails
- Editing windows, Shopify Flow, 3PL/ERP/OMS integration, support tickets & alerts
Pricing Details
AE: Order Editing & Upsell offers 0 free plans and 4 paid plans.
Considering installing this Support ticket Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Starter · $39/month
Included features: Access to every feature, Unlimited order edits, Edit shipping address, Discount recalculation, One Click Upsell, Address Validations and Suggestions, Email + Chat Support, 14 days trial applicable on first plan
Growth · $99/month
Included features: Access to every feature, Unlimited order edits, Edit shipping address, Discount recalculation, One Click Upsell, Address Validations and Suggestions, Support Priority (24hr response), 14 days trial applicable on first plan
Pro · $179/month
Included features: Access to every feature, Unlimited order edits, Edit shipping address, Discount recalculation, One Click Upsell, Address Validations and Suggestions, Support Priority + Slack channel, 14 days trial applicable on first plan
Scale · $249/month
Included features: Access to every feature, Unlimited order edits, Edit shipping address, Discount recalculation, One Click Upsell, Address Validations and Suggestions, Support Priority + Slack channel, 14 days trial applicable on first plan
Pros and Cons
Delve into ShopDigest's expert insights on AE: Order Editing & Upsell - a Support ticket Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business. Read our full AE: Order Editing & Upsell Support ticket App review.
Pros
- Responsive, knowledgeable, and helpful support team frequently praised for quick issue resolution.
- Enables customers to edit orders post-purchase, reducing support tickets and manual workload.
- Clean, intuitive design makes navigation and setup easy for both merchants and customers.
- Seamless compatibility and smooth onboarding process enhance usability.
- Features like smart cancellations and order editing reduce manual intervention and improve efficiency.
- Flexibility for customers to modify orders (e.g., address updates, adding products) boosts satisfaction.
- Free and paid plans offer valuable features, with priority support justifying the upgrade.
- Reduces support workload, improves order accuracy, and increases customer satisfaction ratings.
Cons
- A few users noted the app could offer more advanced customization options.
#3 of 96
Cavalry AI Customer Support by Cavalry
Boost Profits and Sales with Shield Shipping Insurance
Pros
- The AI handles complex issues, reduces staffing needs, and improves customer satisfaction.
- Responsive, knowledgeable, and efficient support, often highlighted by users.
- Easy to implement and use, with seamless onboarding and troubleshooting.
Cons
- A few reports of unauthorized charges or unclear billing practices.
What merchants said
“While we’ve tried other simpler AI tools previously, we were looking for a partner specialized in retail to help automate the most tickets possible as we have a lot of complex issues. We are happy to have found a true partner with Cavalry.”Purely For You · United States · ★ 5.0 · 1/29/2025
Summary
Starting PriceFree
Free TrialFree plan
Launch Date06 Dec 2021
DeveloperCavalry
Ratings5.0 ★ (15)
View on ShopifyView chartsAbout the App
Cavalry AI Customer Support, a Support ticket Shopify app, has achieved 15 reviews and an average rating of 5 stars since its launch 5 years ago. Designed to assist Shopify merchants with - "Boost your earnings by using shipping protection to safeguard against damage, loss, and theft during delivery." it is a valuable addition to the Support ticket app lineup.
Top Features:
Support ticket Shopify apps can help elevate your e-commerce game. Cavalry AI Customer Support offers a host of key features, including:
- Package Assurance:Boost income by ensuring your packages and guard your earnings against delivery problems.
- Customer self-service portals:Provide customers with self-service portals for quicker support solutions.
- Seamless Widget Integration:Assured smooth widget connection for quick page loading.
Pricing Details
Cavalry AI Customer Support offers 1 free plan and 0 paid plans.
Considering installing this Support ticket Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Free · $0/month
Included features: AI Agent trained on 100+ ecom use cases, 70-90% AI Agent Automation Rate, Fast AI setup with no workflow building, AI Agent that handles complex edge cases, End-to-end ticket resolution by AI Agent, AI Agent with human level reasoning, On brand with voice, tone and policies, Clean handoff from AI Agent to your team
Pros and Cons
Delve into ShopDigest's expert insights on Cavalry AI Customer Support - a Support ticket Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business.
Pros
- The AI handles complex issues, reduces staffing needs, and improves customer satisfaction.
- Responsive, knowledgeable, and efficient support, often highlighted by users.
- Easy to implement and use, with seamless onboarding and troubleshooting.
- Adds value for customers, increases revenue, and provides peace of mind with features like shipping protection.
Cons
- A few reports of unauthorized charges or unclear billing practices.
Keyword ranking
Top three ranked in Shopify App Store
Ticketline: Support Tickets
Let customers raise order-linked support tickets from their account. Fewer emails, fewer disputes.
5.0 ★ (1)$4.99/mo onwards
View app data →AE: Order Editing & Upsell
Let customers edit orders & addresses after checkout. Cut support tickets and cancellations.
5.0 ★ (263)$39/mo onwards
View app data →Cavalry AI Customer Support
Boost your earnings by using shipping protection to safeguard against damage, loss, and theft during delivery.
5.0 ★ (15)Free
View app data →#4 of 96
Trackr: Order Tracking UpSell by Shark Byte, Inc
Order Tracking, Brand-Specific Tracking Page, Order Search & Status Updates
Pros
- Quick and helpful responses from the support team, often resolving issues within 24 hours.
- Smooth installation process with minimal technical hurdles.
- Ability to personalize the app’s appearance and functionality to match store branding.
Cons
- Frequent reports of inaccurate or delayed tracking updates, especially with USPS.
What merchants said
“The Trackr support team is really attentive and always quick to reply. Any issues are sorted promptly, making the whole experience easy and stress-free. Really happy with their service, we've used them for years. ”Tots On Trend · Australia · ★ 5.0 · 10/14/2026
Summary
Starting Price$10/mo
Free Trial14 days
Launch Date19 Aug 2015
DeveloperShark Byte, Inc
Ratings4.1 ★ (57)
Install NowView chartsAbout the App
Trackr: Order Tracking UpSell, a Support ticket Shopify app, has achieved 54 reviews and an average rating of 4.1 stars since its launch 11 years ago. Designed to assist Shopify merchants with - "Enhance the customer's experience after purchase with order tracking. Handle returns well to boost customer loyalty." it is a valuable addition to the Support ticket app lineup.
Top Features:
Support ticket Shopify apps can help elevate your e-commerce game. Trackr: Order Tracking UpSell offers a host of key features, including:
- Order Tracking:Follow my order on a dedicated tracking page that also suggests related products automatically.
- Returns Management:Easily handle returns using a personalized returns and exchanges center.
- Package Tracking Integration:Package tracking email alerts; works with Klaviyo/Omnisend.
- Dropshipping Confidentiality:This handy dropshipping app can conceal all carrier names and locations, particularly those from China.
- Shipping Management:Expected shipping time; interpretation; detailed delivery data & reports
Pricing Details
Trackr: Order Tracking UpSell offers 0 free plans and 4 paid plans.
Considering installing this Support ticket Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Basic · $10/month
Included features: 400 shipments/month, Branded tracking page, Estimated Delivery Date, Shipping updates via SMS/Email/WhatsApp, Order tracking via Apple & Google Wallet, Klaviyo/Omnisend/Chatbot Integration, Product upsell, Tracking page/emails translation
Standard · $45/month
Included features: 2000 shipments/month, Branded tracking page, Estimated Delivery Date, Shipping updates via SMS/Email/WhatsApp, Order tracking via Apple & Google Wallet, Klaviyo/Omnisend/Chatbot Integration, Product upsell, Tracking page/emails translation
Advanced · $150/month
Included features: 9000 shipments/month, Branded tracking page, Estimated Delivery Date, Shipping updates via SMS/Email/WhatsApp, Order tracking via Apple & Google Wallet, Klaviyo/Omnisend/Chatbot Integration, Product upsell, Tracking page/emails translation
Enterprise · $250/month
Included features: 18000 shipments/month, Branded tracking page, Estimated Delivery Date, Shipping updates via SMS/Email/WhatsApp, Order tracking via Apple & Google Wallet, Klaviyo/Omnisend/Chatbot Integration, Product upsell, Tracking page/emails translation
Pros and Cons
Delve into ShopDigest's expert insights on Trackr: Order Tracking UpSell - a Support ticket Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business. Read our full Trackr: Order Tracking UpSell Support ticket App review.
Pros
- Quick and helpful responses from the support team, often resolving issues within 24 hours.
- Smooth installation process with minimal technical hurdles.
- Ability to personalize the app’s appearance and functionality to match store branding.
- Features tailored for dropshipping businesses, such as hiding supplier details.
- Consistent functionality across devices and stores, with minimal crashes or bugs.
- User-friendly design with clear navigation and straightforward features.
- Affordable pricing with good value for the provided features.
- Seamless integration with store themes, avoiding third-party URLs.
- Significant decrease in customer support emails due to self-service tracking.
- Compatibility with a wide range of couriers, including smaller national postal services.
Cons
- Frequent reports of inaccurate or delayed tracking updates, especially with USPS.
- Difficulties in canceling subscriptions, with no clear instructions or options.
- Lack of a centralized management dashboard for order status overview.
- Concerns about cost-effectiveness for stores with a large number of customers.
#5 of 96
Parcel Track ‑ Order Tracking by Roi Expert
Key Features
- Branded order tracking page with real-time shipment updates and EDD
- Multi-carrier parcel tracking from one centralized dashboard
- Automated shipping notifications to reduce WISMO support tickets
- No-code setup easy to create Order Tracker Page
- Hide Chinese origins for seamless dropshipping order fulfillment
What merchants said
“Application devenu indispensable pour moi et mes client, je recommande ! ”Reborn-Bambole · France · ★ 5.0 · 10/13/2026
Summary
Starting PriceFree
Free TrialFree plan
Launch Date06 May 2026
DeveloperRoi Expert
Ratings5.0 ★ (11)
View on ShopifyView chartsAbout the App
Parcel Track ‑ Order Tracking, a Support ticket Shopify app, has achieved 11 reviews and an average rating of 5 stars since its launch this year. Designed to assist Shopify merchants with - "Track order status with order tracking pages that reduce support tickets and WISMO requests." it is a valuable addition to the Support ticket app lineup.
Top Features:
Support ticket Shopify apps can help elevate your e-commerce game. Parcel Track ‑ Order Tracking offers a host of key features, including:
- Branded order tracking page with real-time shipment updates and EDD
- Multi-carrier parcel tracking from one centralized dashboard
- Automated shipping notifications to reduce WISMO support tickets
- No-code setup easy to create Order Tracker Page
- Hide Chinese origins for seamless dropshipping order fulfillment
Pricing Details
Parcel Track ‑ Order Tracking offers 1 free plan and 0 paid plans.
Considering installing this Support ticket Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Free Plan · $0/month
Included features: Branded order tracking pages, Automated shipping notifications, Multi-carrier shipment tracking, All shipments in one dashboard, Product recommendations & upsells, Delivery analytics & PDF reports, Dropshipping tracking controls, 1. No-code tracking page customization
#6 of 96
BestTrack Order Tracking by Standhigher Inc
300 free orders/month — branded tracking, fewer questions
Key Features
- Branded self-service tracking — keep customers informed
- Automatic shipping notifications — reduce delivery questions and support tickets
- Exception monitoring and daily reports — spot delayed or stalled orders early
- Dropshipping mode — show custom checkpoints and hide China-related information
- Recommendations & reorder — turn tracking visits into sales
What merchants said
“We can easily customize the tracking page, and the experience has been great.”Zydfasteners · China · ★ 5.0 · 10/22/2026
Summary
Starting PriceFree
Free TrialFree plan
Launch Date13 Apr 2026
DeveloperStandhigher Inc
Ratings4.9 ★ (16)
View on ShopifyView chartsAbout the App
BestTrack Order Tracking, a Support ticket Shopify app, has achieved 11 reviews and an average rating of 4.9 stars since its launch this year. Designed to assist Shopify merchants with - "Built Deep for Dropshipping &300 Free Orders/mo & 3,100+ Carriers &All Features Free" it is a valuable addition to the Support ticket app lineup.
Top Features:
Support ticket Shopify apps can help elevate your e-commerce game. BestTrack Order Tracking offers a host of key features, including:
- Branded self-service tracking — keep customers informed
- Automatic shipping notifications — reduce delivery questions and support tickets
- Exception monitoring and daily reports — spot delayed or stalled orders early
- Dropshipping mode — show custom checkpoints and hide China-related information
- Recommendations & reorder — turn tracking visits into sales
Pricing Details
BestTrack Order Tracking offers 1 free plan and 1 paid plan.
Considering installing this Support ticket Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Free · $0/month
Included features: 300 tracked orders/month, Branded order tracking page, Email notifications and custom templates, Dropshipping mode, Custom checkpoints and location masking, Exception reports and tracking dashboard, 3,100+ carriers, Product recommendations & reorder
Pro · $9/month
Included features: 1,000 tracked orders/month, Everything in the Free plan
#7 of 96
Essent Estimated Delivery Date by Essential Apps
Show Estimated Delivery Date Plus Shipping Time (EDD/ETA)
Key Features
- Show estimated delivery date, estimated delivery time, and shipping date
- Customize processing time, cut-off hours, holidays, and delivery timer
- Reduce shipping and delivery questions with delivery estimate, ETA, or EOD.
- Show delivery date & allow estimated delivery check with delivery customizations
- Add processing time, delivery tracker, estimated shipping, & delivery estimator
What merchants said
“easy in der Handhabung und perfekt, um einen globalen Lieferzeithinweis auf allen Produkt-Vorlagenseiten anzuzeigen, ohne in jede Vorlage einzeln rein zu müssen.”HYVEST · Germany · ★ 5.0 · 10/30/2026
Summary
Starting PriceFree
Free TrialFree plan
Launch Date06 Jun 2025
DeveloperEssential Apps
Ratings5.0 ★ (1,052)
Install NowView chartsAbout the App
Essent Estimated Delivery Date, a Support ticket Shopify app, has achieved 1034 reviews and an average rating of 5 stars since its launch 1 years ago. Designed to assist Shopify merchants with - "Reduce estimated delivery date & shipping date inquiries showing processing time & delivery estimate" it is a valuable addition to the Support ticket app lineup.
Top Features:
Support ticket Shopify apps can help elevate your e-commerce game. Essent Estimated Delivery Date offers a host of key features, including:
- Show estimated delivery date, estimated delivery time, and shipping date
- Customize processing time, cut-off hours, holidays, and delivery timer
- Reduce shipping and delivery questions with delivery estimate, ETA, or EOD.
- Show delivery date & allow estimated delivery check with delivery customizations
- Add processing time, delivery tracker, estimated shipping, & delivery estimator
Pricing Details
Essent Estimated Delivery Date offers 1 free plan and 3 paid plans.
Considering installing this Support ticket Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Free · $0/month
Included features: Up to 1000 monthly views, All features included, 50+ pre-built widget templates, Countdown timers and custom messages, Product page, Cart, Checkout placements, Markets/Geolocation targeting, Translations, 24/7 Priority Support
Starter · $4.99/month
Included features: Up to 5,000 views per month, All features included, 50+ pre-built widget templates, Countdown timers and custom messages, Product page, Cart, Checkout placements, Markets/Geolocation targeting, Translations, 24/7 Priority Support
Essential · $9.99/month
Included features: Up to 15,000 views per month, All features included, 50+ pre-built widget templates, Countdown timers and custom messages, Product page, Cart, Checkout placements, Markets/Geolocation targeting, Translations, 24/7 Priority Support
Professional · $24.99/month
Included features: Unlimited views, All features included, 50+ pre-built widget templates, Countdown timers and custom messages, Product page, Cart, Checkout placements, Markets/Geolocation targeting, Translations, 24/7 Priority Support
#8 of 96
Pros
- Consistently praised for being responsive, knowledgeable, and helpful, with many users highlighting specific team members.
- The app is frequently described as intuitive, easy to set up, and simple to navigate.
- Users appreciate the ability to tailor the FAQ design to match their brand’s style and preferences.
Cons
- Some users felt uncomfortable being asked to leave reviews during live support sessions.
What merchants said
“Assistenza ottima! Ho richiesto assistenza per il settaggio dell'App e mi hanno aiutato immediatamente, grazie a tutto il team.”O2Nails Italia · Italy · ★ 5.0 · 11/2/2026
Summary
Starting PriceFree
Free TrialFree plan
Launch Date03 Jan 2024
DeveloperStoreware
Ratings5.0 ★ (158)
Install NowView chartsAbout the App
StoreFAQ: Product FAQ Chatbot, a Support ticket Shopify app, has achieved 159 reviews and an average rating of 5 stars since its launch 2 years ago. Designed to assist Shopify merchants with - "Create AI FAQ pages, product FAQs, FAQ schema, instant answers & live chat with AI Chatbot" it is a valuable addition to the Support ticket app lineup.
Top Features:
Support ticket Shopify apps can help elevate your e-commerce game. StoreFAQ: Product FAQ Chatbot offers a host of key features, including:
- Reduce support tickets with AI-generated FAQs and instant answers
- Add FAQ schema / JSON-LD for SEO with product FAQ content and structured answers
- Answer product queries in real time with AI Chatbot and Live Chat
- Export or Import FAQs easily & build your customer help center instantly
- Manage FAQs by chatting with Claude, ChatGPT, or Cursor via MCP
Pricing Details
StoreFAQ: Product FAQ Chatbot offers 1 free plan and 3 paid plans.
Considering installing this Support ticket Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Free · $0/month
Included features: Up to 100 FAQ Page Views, Unlimited FAQs & FAQ Groups, AI Chatbot & Write FAQs with AI, AI Conversations 25 (Lifetime), Train on AI Products Up to 50, FAQ Export/Import, Instant Answer with Live Chat, Standard Support
Professional · $7.99/month
Included features: Up to 500 FAQ Page Views, Unlimited FAQs & FAQ Groups, AI Chatbot & Write FAQs with AI, AI Conversations 50/mon, Train on AI Products Up to 150, Multilingual FAQ, Instant Answer with Live Chat, Dedicated Support
Growth · $14.99/month
Included features: Up to 2000 FAQ Page Views, Unlimited FAQs & FAQ Groups, AI Chatbot & Write FAQs with AI, AI Conversations 100/mon, Train on AI Products Up to 300, Multilingual FAQ, Instant Answer with Live Chat, Dedicated Support
Enterprise · $49.99/month
Included features: Unlimited FAQ Page Views, Unlimited FAQs & FAQ Groups, AI Chatbot & Write FAQs with AI, AI Conversations 500/mon, Train on AI Products Up to 2,000, Multilingual FAQ, Instant Answer with Live Chat, Priority Support
Pros and Cons
Delve into ShopDigest's expert insights on StoreFAQ: Product FAQ Chatbot - a Support ticket Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business. Read our full StoreFAQ: Product FAQ Chatbot Support ticket App review.
Pros
- Consistently praised for being responsive, knowledgeable, and helpful, with many users highlighting specific team members.
- The app is frequently described as intuitive, easy to set up, and simple to navigate.
- Users appreciate the ability to tailor the FAQ design to match their brand’s style and preferences.
- Many reviews note quick and effective solutions to problems, often within minutes.
- The app efficiently organizes FAQs, reducing repetitive customer support queries and enhancing user experience.
- Works well with existing store setups, including compatibility across devices and platforms.
- Users value the app’s comprehensive functionality despite being free, making it accessible for small businesses.
Cons
- Some users felt uncomfortable being asked to leave reviews during live support sessions.
- While basic customization is praised, a few users expressed a need for more advanced or specific adjustments.
- "Inconsistent Responsiveness" was removed as the overwhelming sentiment in reviews praised customer support responsiveness, with only one outlier (Review 46) mentioning unresponsiveness. The dominant sentiment is positive.
#9 of 96
Skio, a Recharge Company by Skio
Buy again! Stand up confidently and smile broadly!
Pros
- The transition from other platforms is consistently described as smooth and well-supported by the team.
- Frequent praise for responsive, knowledgeable, and proactive assistance from the Skio team.
- Both the admin and customer portals are noted for their intuitive design and ease of use.
Cons
- Some users reported compatibility issues with certain Shopify themes.
What merchants said
“We’ve used Skio for our subscriptions for three years now. It’s easy to use for both our team and our customers, and it’s grown with us. The team are great from a support perspective, but also at listening to feedback and releasing new features that have a huge impact. Elliot, our CSM, has been great. He’s always quick to help, gets our business goals, and is happy to work through new ideas with us. Would recommend to any subscription brand.”Marleybones · United Kingdom · ★ 5.0 · 11/2/2026
Summary
Starting Price$599/mo
Free TrialNot Available
Launch Date27 Apr 2021
DeveloperSkio
Ratings5.0 ★ (246)
Install NowView chartsAbout the App
Skio, a Recharge Company, a Support ticket Shopify app, has achieved 243 reviews and an average rating of 5 stars since its launch 5 years ago. Designed to assist Shopify merchants with - "Skio (skio.com) assists brands in selling subscriptions easily and without stress." it is a valuable addition to the Support ticket app lineup.
Top Features:
Support ticket Shopify apps can help elevate your e-commerce game. Skio, a Recharge Company offers a host of key features, including:
- Strategic Partnerships:Collaborate with teams from Shopify, Recharge, Klaviyo, Google, Amazon, and Facebook.
- Shopify Migration:Simply switch to Shopify's native 1-click checkout from other platforms.
- Passwordless Login Benefits:Lower the number of customer complaints using password-free login.
- Revenue Analysis:Learn about earnings through the Skio Data Platform.
- Churn reduction strategy:Decrease customer turnover using a conditional cancellation process.
Pricing Details
Skio, a Recharge Company offers 0 free plans and 1 paid plan.
Considering installing this Support ticket Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Scale · $599/month
Included features: No-Code Customer Portal, Automated Lifecycle Journeys, Multi-Step Cancel Flow Builder, Build-a-Box (Static/Dynamic), Passwordless Login & Quick Actions, Real-Time Analytics & Segmentation, Smart Payment Recovery, Zero-Downtime Migration
Pros and Cons
Delve into ShopDigest's expert insights on Skio, a Recharge Company - a Support ticket Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business. Read our full Skio, a Recharge Company Support ticket App review.
Pros
- The transition from other platforms is consistently described as smooth and well-supported by the team.
- Frequent praise for responsive, knowledgeable, and proactive assistance from the Skio team.
- Both the admin and customer portals are noted for their intuitive design and ease of use.
- A standout feature that reduces customer friction and support tickets significantly.
- Many users highlight the personalized, hands-on approach during setup and migration.
- The team’s ability to quickly implement new features and improvements is frequently mentioned.
- Skio is consistently rated above alternatives like Recharge and Bold for functionality and support.
- The platform reduces customer complaints and enhances subscription management for end-users.
- Users appreciate the comprehensive reporting tools and insights provided.
- The Skio team is praised for being collaborative, transparent, and solution-oriented.
Cons
- Some users reported compatibility issues with certain Shopify themes.
- The lack of support for non-English languages was noted as a drawback.
- A few users mentioned the platform being expensive compared to other solutions.
- Some users found the provided code snippets or integration instructions unclear.
#10 of 96
ARCS Support Ticketing System by ARCS Group Ltd.
Simple and Trustworthy Support System
Key Features
- Enable / disable ticket purchasing for store customers.
- Personalize content to show on the support page.
- Monitor the status of your ticket
Summary
Starting Price$2.99/mo
Free Trial14 days
Launch Date14 Feb 2022
DeveloperARCS Group Ltd.
Ratings1.0 ★ (1)
View on ShopifyView chartsAbout the App
ARCS Support Ticketing System, a Support ticket Shopify app, has achieved 1 reviews and an average rating of 1 stars since its launch 4 years ago. Designed to assist Shopify merchants with - "Lets customers reach out to the store owner/manager through a support ticket." it is a valuable addition to the Support ticket app lineup.
Top Features:
Support ticket Shopify apps can help elevate your e-commerce game. ARCS Support Ticketing System offers a host of key features, including:
- Ticketing Control:Enable / disable ticket purchasing for store customers.
- Content Customization:Personalize content to show on the support page.
- Ticket Tracking:Monitor the status of your ticket
Pricing Details
ARCS Support Ticketing System offers 0 free plans and 4 paid plans.
Considering installing this Support ticket Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Up to 1000 tickets · $2.99/month
Up to 3000 tickets · $4.99/month
Up to 7000 tickets · $8.99/month
Unlimited tickets · $15.99/month
Best support ticket Apps in Shopify
support ticket apps are designed to address specific needs and challenges faced by Shopify store merchants. Whether you're looking to optimize your store's SEO, improve customer support, enhance product listings, or streamline your inventory management, there's an app for that.
Discover a wealth of cutting-edge tools and features offered by these remarkable support ticket Shopify apps, including Ticketline: Support Tickets, AE: Order Editing & Upsell, Cavalry AI Customer Support, and many more. Our app collection provides a comprehensive overview of the top apps in the support ticket category, enabling you to select the ones that will take your e-commerce venture to new heights.
Empower your Shopify store with the best support ticket apps the platform has to offer and elevate your online business.
Explore Apps by Criteria:
Overview of the Above Top Support ticket Shopify Apps in November 2026
There are a number of support ticket apps in the Shopify app store designed to supercharge your e-commerce success. Whether you're a seasoned entrepreneur or just starting your online journey, the right apps can make all the difference. We have listed the top Shopify apps in the support ticket category, based on their popularity and average rating, to help you make informed decisions.
| App Name | Category | Developer | Starting Price | Free Plan | Reviews |
|---|---|---|---|---|---|
| Ticketline: Support Tickets | Support ticket | Bodanius | $4.99/month | ● Unavailable | 5.0 ★ (1) |
| AE: Order Editing & Upsell | Support ticket | Account Editor | $39/month | ● Unavailable | 5.0 ★ (261) |
| Cavalry AI Customer Support | Support ticket | Cavalry | $0/month | ● Available | 5.0 ★ (15) |
| Trackr: Order Tracking UpSell | Support ticket | Shark Byte, Inc | $10/month | ● Unavailable | 4.1 ★ (54) |
| Parcel Track ‑ Order Tracking | Support ticket | Roi Expert | $0/month | ● Available | 5.0 ★ (11) |
| BestTrack Order Tracking | Support ticket | Standhigher Inc | $0/month | ● Available | 4.9 ★ (11) |
| Essent Estimated Delivery Date | Support ticket | Essential Apps | $0/month | ● Available | 5.0 ★ (1034) |
 StoreFAQ: Product FAQ Chatbot | Support ticket | Storeware | $0/month | ● Available | 5.0 ★ (159) |
| Skio, a Recharge Company | Support ticket | Skio | $599/month | ● Unavailable | 5.0 ★ (243) |
| ARCS Support Ticketing System | Support ticket | ARCS Group Ltd. | $2.99/month | ● Unavailable | 1.0 ★ (1) |
Have a Closer Look at the Best Support ticket Apps
Now let us jump in and check out these Top 5 Support ticket Shopify apps.
1. Ticketline: Support Tickets
5.0 ★ (1)
Reviews
Most Recent Review
5.0 ★Amazing
Highly recommend! Really happy with this app, it works great. Support was also incredibly fast and helpful when I had a few questions.
Dream Dragons · United States · 27 May 2026
Why is Ticketline: Support Tickets a top Support ticket Shopify app?
With an impressive overall rating of 5 stars and 1 reviews, Ticketline: Support Tickets stands out as one of the top Support ticket Shopify apps. The main objective of the app is - Let customers raise order-linked support tickets from their account. Fewer emails, fewer disputes. Its purpose underscores its significance in enhancing your Shopify store experience.
ShopDigest selects the top Shopify apps in the Support ticket category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
ShopDigest selects the top Shopify apps in the Support ticket category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate Ticketline: Support Tickets with your Shopify store?
By integrating a Support ticket app with your Shopify store, you unlock a range of benefits. Ticketline: Support Tickets, a popular Support ticket Shopify app, brings the following functionalities and value to a Shopify store, including:
Shopify merchants highlight key advantages, such as Every ticket auto-links to its order, with items, totals and attachments, Customers raise tickets from their account or the order status page, and more,
- Every ticket auto-links to its order, with items, totals and attachments
- Customers raise tickets from their account or the order status page
- Track, assign and resolve every ticket from one dashboard in admin
- Automatic email updates keep customers informed at each status change
- Cut chargebacks by giving customers an easy way to reach you first
Shopify merchants highlight key advantages, such as Every ticket auto-links to its order, with items, totals and attachments, Customers raise tickets from their account or the order status page, and more,
What are some of the top alternatives for Ticketline: Support Tickets?
Looking for options? Dive into a selection of Support ticket apps that rival Ticketline: Support Tickets, each offering unique features to enhance your Shopify store. Consider these top alternatives: which can match or even surpass the offerings of Ticketline: Support Tickets, giving you flexibility and choice.
Reviews
Most Recent Review
5.0 ★Amazing
Really useful idea for a small business like ours. Customers sometimes realise they've picked the wrong kit or typed the wrong address, and now they can sort it themselves. Setup took very little time and the team helped with everything I asked.
LETISTITCH · United Kingdom · 19 Oct 2026
Recent Review
5.0 ★Amazing
Installed this so customers can fix their own address or order mistakes before we ship, which saves the back and forth by email. Setup was straightforward and the support team were quick to help. Good first impressions.
LETISTITCH WHOLESALE · United Kingdom · 19 Oct 2026
Why is AE: Order Editing & Upsell a top Support ticket Shopify app?
With an impressive overall rating of 5 stars and 263 reviews, AE: Order Editing & Upsell stands out as one of the top Support ticket Shopify apps. The main objective of the app is - Let customers edit orders & addresses after checkout. Cut support tickets and cancellations. Its purpose underscores its significance in enhancing your Shopify store experience.
ShopDigest selects the top Shopify apps in the Support ticket category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
ShopDigest selects the top Shopify apps in the Support ticket category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate AE: Order Editing & Upsell with your Shopify store?
By integrating a Support ticket app with your Shopify store, you unlock a range of benefits. AE: Order Editing & Upsell, a popular Support ticket Shopify app, brings the following functionalities and value to a Shopify store, including:
Shopify merchants highlight key advantages, such as Edit order: Edit address, items, variants, quantity, shipping, swap/add products, Google address validation, auto tax, shipping & discount recalculation on edits, and more,
- Edit order: Edit address, items, variants, quantity, shipping, swap/add products
- Google address validation, auto tax, shipping & discount recalculation on edits
- Cancel, return or exchange: retention, restocking fees, store credit & refunds
- Post-purchase upsell & cross-sell on order status page, thank-you page & emails
- Editing windows, Shopify Flow, 3PL/ERP/OMS integration, support tickets & alerts
Shopify merchants highlight key advantages, such as Edit order: Edit address, items, variants, quantity, shipping, swap/add products, Google address validation, auto tax, shipping & discount recalculation on edits, and more,
What are some of the top alternatives for AE: Order Editing & Upsell?
Looking for options? Dive into a selection of Support ticket apps that rival AE: Order Editing & Upsell, each offering unique features to enhance your Shopify store. Consider these top alternatives: which can match or even surpass the offerings of AE: Order Editing & Upsell, giving you flexibility and choice.
3. Cavalry AI Customer Support
5.0 ★ (15)
Reviews
Most Recent Review
5.0 ★Amazing
While we’ve tried other simpler AI tools previously, we were looking for a partner specialized in retail to help automate the most tickets possible as we have a lot of complex issues. We are happy to have found a true partner with Cavalry.
Purely For You · United States · 29 Jan 2025
Recent Review
5.0 ★Amazing
Shipped AI has been phenomenal at supporting us through our AI CX journey. I appreciate their willingness to listen and adjust and help figure things out as they arise. We’re an incredibly seasonal business, I was looking for a solution to help minimize the number of tickets humans needed to intervene to resolve. Shipped AI was able to significantly help reduce our seasonal staffing needs in Q4, and continue to release new features to make our lives easier. We are looking forward to the many enhancements they are going to make in 2025.
NAADAM · United States · 17 Jan 2025
Why is Cavalry AI Customer Support a top Support ticket Shopify app?
With an impressive overall rating of 5 stars and 15 reviews, Cavalry AI Customer Support stands out as one of the top Support ticket Shopify apps. The main objective of the app is - Boost your earnings by using shipping protection to safeguard against damage, loss, and theft during delivery. Its purpose underscores its significance in enhancing your Shopify store experience.
ShopDigest selects the top Shopify apps in the Support ticket category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
ShopDigest selects the top Shopify apps in the Support ticket category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate Cavalry AI Customer Support with your Shopify store?
By integrating a Support ticket app with your Shopify store, you unlock a range of benefits. Cavalry AI Customer Support, a popular Support ticket Shopify app, brings the following functionalities and value to a Shopify store, including:
Shopify merchants highlight key advantages, such as Increase revenue with package assurance and protect profit from delivery issues, Empower customers with self-service portals for faster support resolution, and more,
- Package Assurance: Boost income by ensuring your packages and guard your earnings against delivery problems.
- Customer self-service portals: Provide customers with self-service portals for quicker support solutions.
- Seamless Widget Integration: Assured smooth widget connection for quick page loading.
Shopify merchants highlight key advantages, such as Increase revenue with package assurance and protect profit from delivery issues, Empower customers with self-service portals for faster support resolution, and more,
What are some of the top alternatives for Cavalry AI Customer Support?
Looking for options? Dive into a selection of Support ticket apps that rival Cavalry AI Customer Support, each offering unique features to enhance your Shopify store. Consider these top alternatives: which can match or even surpass the offerings of Cavalry AI Customer Support, giving you flexibility and choice.
Reviews
Most Recent Review
5.0 ★Amazing
The Trackr support team is really attentive and always quick to reply. Any issues are sorted promptly, making the whole experience easy and stress-free. Really happy with their service, we've used them for years.
Tots On Trend · Australia · 14 Oct 2026
Recent Review
5.0 ★Amazing
"Honestly the Apple Wallet and Google Wallet integration is the reason we stuck with Trackr. Customers just tap ""Add to Wallet"" at checkout instead of hunting through their inbox for a tracking email, and they get live updates right on their lock screen. Sounds small but it's made a real dent in our ""where's my order"" messages.Setup was easy, didn't need our dev to touch anything. We did want some tweaks to how our tracking page looked, and Diana on their support team sorted it out for us. She was quick to respond and just got it done, which I appreciated."
OG Essentials · United States · 07 Sep 2026
Why is Trackr: Order Tracking UpSell a top Support ticket Shopify app?
With an impressive overall rating of 4.1 stars and 57 reviews, Trackr: Order Tracking UpSell stands out as one of the top Support ticket Shopify apps. The main objective of the app is - Enhance the customer's experience after purchase with order tracking. Handle returns well to boost customer loyalty. Its purpose underscores its significance in enhancing your Shopify store experience.
ShopDigest selects the top Shopify apps in the Support ticket category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
ShopDigest selects the top Shopify apps in the Support ticket category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate Trackr: Order Tracking UpSell with your Shopify store?
By integrating a Support ticket app with your Shopify store, you unlock a range of benefits. Trackr: Order Tracking UpSell, a popular Support ticket Shopify app, brings the following functionalities and value to a Shopify store, including:
Shopify merchants highlight key advantages, such as Track my order on a branded tracking page with automatic product recommendations, Effortlessly manage returns with a branded returns and exchanges center, and more,
- Order Tracking: Follow my order on a dedicated tracking page that also suggests related products automatically.
- Returns Management: Easily handle returns using a personalized returns and exchanges center.
- Package Tracking Integration: Package tracking email alerts; works with Klaviyo/Omnisend.
- Dropshipping Confidentiality: This handy dropshipping app can conceal all carrier names and locations, particularly those from China.
- Shipping Management: Expected shipping time; interpretation; detailed delivery data & reports
Shopify merchants highlight key advantages, such as Track my order on a branded tracking page with automatic product recommendations, Effortlessly manage returns with a branded returns and exchanges center, and more,
What are some of the top alternatives for Trackr: Order Tracking UpSell?
Looking for options? Dive into a selection of Support ticket apps that rival Trackr: Order Tracking UpSell, each offering unique features to enhance your Shopify store. Consider these top alternatives: which can match or even surpass the offerings of Trackr: Order Tracking UpSell, giving you flexibility and choice.
5. Parcel Track ‑ Order Tracking
5.0 ★ (11)
Reviews
Most Recent Review
5.0 ★Amazing
Application devenu indispensable pour moi et mes client, je recommande !
Reborn-Bambole · France · 13 Oct 2026
Recent Review
5.0 ★Amazing
Cette application me sauve la vie, je recommande vivement
Style Chinois · United Kingdom · 11 Oct 2026
Why is Parcel Track ‑ Order Tracking a top Support ticket Shopify app?
With an impressive overall rating of 5 stars and 11 reviews, Parcel Track ‑ Order Tracking stands out as one of the top Support ticket Shopify apps. The main objective of the app is - Track order status with order tracking pages that reduce support tickets and WISMO requests. Its purpose underscores its significance in enhancing your Shopify store experience.
ShopDigest selects the top Shopify apps in the Support ticket category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
ShopDigest selects the top Shopify apps in the Support ticket category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate Parcel Track ‑ Order Tracking with your Shopify store?
By integrating a Support ticket app with your Shopify store, you unlock a range of benefits. Parcel Track ‑ Order Tracking, a popular Support ticket Shopify app, brings the following functionalities and value to a Shopify store, including:
Shopify merchants highlight key advantages, such as Branded order tracking page with real-time shipment updates and EDD, Multi-carrier parcel tracking from one centralized dashboard, and more,
- Branded order tracking page with real-time shipment updates and EDD
- Multi-carrier parcel tracking from one centralized dashboard
- Automated shipping notifications to reduce WISMO support tickets
- No-code setup easy to create Order Tracker Page
- Hide Chinese origins for seamless dropshipping order fulfillment
Shopify merchants highlight key advantages, such as Branded order tracking page with real-time shipment updates and EDD, Multi-carrier parcel tracking from one centralized dashboard, and more,
What are some of the top alternatives for Parcel Track ‑ Order Tracking?
Looking for options? Dive into a selection of Support ticket apps that rival Parcel Track ‑ Order Tracking, each offering unique features to enhance your Shopify store. Consider these top alternatives: which can match or even surpass the offerings of Parcel Track ‑ Order Tracking, giving you flexibility and choice.
How We Selected the Top Shopify Apps in support ticket
Our team employs a comprehensive evaluation process that takes into account various factors to ensure you are presented with only the best options. Here's how we do it:
- By Reviews: We understand the value of peer recommendations, and that's why we've sorted these top Shopify apps in support ticket based on the highest praise received from users, ensuring you get tried-and-tested solutions. The top listed apps here have earned the trust of fellow Shopify merchants. Jump to Highest Reviewed support ticket Shopify Apps.
- By Price: Budget consideration is important while choosing a Shopify app for your store. That's why we have also categorized these top Shopify apps in support ticket by price, enabling you to find the perfect solutions that align with your financial goals without compromising on quality. Jump to Top Paid support ticket Shopify Apps.
- By Launch Date: To keep you updated about the latest innovations, we've organized these Shopify apps based on their launch date. You can check the list of recently launched top apps in support ticket that could bring innovative solutions to your Shopify store. Jump to Newly Launched support ticket Shopify Apps.
- By Popularity: We feature the support ticket apps that are making waves among Shopify store owners, helping you stay ahead of the curve. These apps have captured the attention of ecommerce owners and are listed as the top in the popularity section of the Shopify app store. Jump to Most Popular support ticket Shopify Apps.
- By Ratings: We prioritize apps that have consistently earned high ratings, reflecting their impact and user satisfaction. These support ticket apps with excellent ratings stand out from their competitors, making them a solid choice for your business needs. Jump to Top Rated support ticket Shopify Apps.
- By Best Match: We harness the power of Shopify's own recommendations! Our selection considers apps that Shopify suggests as a strong fit for support ticket, ensuring you access the platform's expert insights. Jump to Best Match support ticket Shopify Apps.
With these criteria in mind, we strive to present you with a diverse and well-rounded selection of the top support ticket Shopify apps in 2026. Rest assured, our selection process is designed to assist you in finding the most suitable solutions for your Shopify store needs.
How to Choose the Best support ticket Shopify App For Your Store
Choosing the right support ticket Shopify App for your store depends on various factors specific to your business goals. To make an informed decision, follow these steps:
- Identify Your Requirements: Begin by understanding the specific goals and challenges your store faces. List the key features and functionalities you need in a support ticket app to address these requirements effectively.
- Read User Reviews: Explore user reviews and ratings for the support ticket apps you are considering. Real-hand experiences from other Shopify merchants can provide valuable insights into how each app performs.
- Compare Features: Use our app comparison page, where you can add the support ticket apps of your choice and perform a side-by-side comparison. This page allows you to evaluate each app's features, pricing, support, and other essential factors to help you find the best fit for your store.
- Consider Budget: While some apps offer free plans with basic functionalities, others may require a paid subscription for access to advanced features. You can check out our complete list of Top Paid support ticket Shopify apps, and choose an app that aligns with your budget and can grow with your store as it expands.
- Support and Documentation: Check the documentation and customer support resources of the app. A well-supported support ticket app that offers comprehensive documentation can help you implement and use it more effectively.
- Integration Compatibity: Ensure that the support ticket app you choose can seamlessly integrate with your existing apps and theme to avoid compatibility issues.
- Trial Periods: Some support ticket apps offer a free trial period that enables you to test the app's capabilities before purchasing a subscription.
Each Shopify store is different, and the best support ticket app for your store will be one that aligns closely with your specific business requirements.
More Information on support ticket Shopify Apps
Now let us jump in and check out these Top 10 support ticket Shopify apps.
In this comprehensive guide, we've provided you with a complete collection of support ticket Shopify apps that can help streamline your ecommerce journey. These support ticket Shopify apps cover a wide spectrum of needs to take your store forward. From 96 outstanding apps, we've covered every facet of support ticket, ensuring you have access to a vast range of tools to enhance your Shopify store.
However, choosing the perfect support ticket app for your specific requirements is key. Consider your specific goals, read user reviews, and compare features to find the ideal match for your Shopify store. Our Shopify app comparison page simplifies this process by allowing you to create side-by-side comparisons for any support ticket apps of your choice. ShopDigest guides you through the selection process, making it easier to find and install the perfect support ticket app that aligns with your goals.
Shopify support ticket App Installation
There are thousands of support ticket Shopify apps with different installation instructions, integration complexities, and customization levels. Our team at ShopDigest is here to assist you every step of the way. Installing your chosen app is a breeze with our service, ensuring a seamless integration into your store's ecosystem.
What's included
- Safely install/uninstall Shopify app of your choice
- App integration with any theme as per specification
- Configurations & setup
- Assured support and guidance
- Get discount offers (not guaranteed)
What's not included
- Shopify app subscription cost
Keyword charts
Open support ticket charts Explore key insights for support ticket apps
Market share, rank movement, install geography and review pace — tracked across all 96 apps. Open the full charts for history and app-level detail.
Market share leaders
Nov 2026The top two apps hold 84.8% of tracked installs.
Rank movers, 30 days
Top 10 trackedParcel Track ‑ Order Tracking▲ 11#5BestTrack Order Tracking▲ 6#6Trackr: Order Tracking UpSell▲ 5#4ARCS Support Ticketing System▲ 5#10Essent Estimated Delivery Date▼ 4#75 apps climbed and 3 dropped among the top 10 tracked.
Where installs come from
Keyword-wide🇺🇸United States43.4%
🇬🇧United Kingdom10.1%
🇮🇳India6.7%
🇦🇺Australia5.6%
🇫🇷France4.9%
United States and United Kingdom merchants drive 53.5% of installs.
Reviews added, 30 days
Top tracked apps52 new reviews across the top 10 tracked apps in the last 30 days.
Key Insights:
- Ticketline: Support Tickets commands 2.0% market share, -48.2pp ahead of AE: Order Editing & Upsell — a fragmented support ticket category.
- In the last 30 days, 5 apps climbed and 3 dropped in ranking among the top 10 tracked support ticket apps.
- Essent Estimated Delivery Date added the most new reviews this month (+32) — strong adoption momentum.
Frequently Asked Questions for support ticket Shopify Apps
1. What are some of the top Shopify apps under the support ticket category?
Here are some of the top Shopify apps under the support ticket category:
- Ticketline: Support Tickets
- AE: Order Editing & Upsell
- Cavalry AI Customer Support
- Trackr: Order Tracking UpSell
- Parcel Track ‑ Order Tracking
- BestTrack Order Tracking
- Essent Estimated Delivery Date
- StoreFAQ: Product FAQ Chatbot
- Skio, a Recharge Company
- ARCS Support Ticketing System
Each of these apps offers unique features and functionalities tailored to boost your support ticket efforts and optimize your store's performance. Explore these top choices and find the perfect fit for your business needs.
2. How do I install a support ticket Shopify app?
Installing a support ticket Shopify app is simple. Navigate to the Shopify App Store, search for the specific app you want to install, and click on the "Install Now" button. Follow the on-screen instructions to integrate the app seamlessly into your Shopify store. If you need our expert guidance to help you install support ticket apps on your Shopify store, feel free to contact us now.
3. Are there free apps available in the support ticket category?
Yes, the support ticket category offers a variety of free apps that can be integrated into your Shopify store at no cost. These free apps come with a range of basic features and functionalities to assist you in managing various aspects of your ecommerce business.
4. Are there any trial options available for paid apps in the support ticket category?
Many paid apps in the support ticket category offer free trial periods, allowing you to explore their features and assess their compatibility for your business. Take advantage of these trial periods to determine if the app aligns with your needs before opting for a paid plan.
5. How can I determine which support ticket Shopify app is best for my store?
Determining the best support ticket Shopify app for your store requires careful consideration of your business requirements and goals. To make an informed decision, we recommend visiting our App Comparison Page. There, you can easily add the apps of your choice and conduct a side-by-side comparison of their features, functionalities, pricing, and user reviews.
Some popular support ticket Shopify apps are:
- Ticketline: Support Tickets
- AE: Order Editing & Upsell
- Cavalry AI Customer Support
- Trackr: Order Tracking UpSell
- Parcel Track ‑ Order Tracking
- BestTrack Order Tracking
- Essent Estimated Delivery Date
- StoreFAQ: Product FAQ Chatbot
- Skio, a Recharge Company
- ARCS Support Ticketing System
6. Can I use multiple support ticket Shopify apps simultaneously?
You can use multiple support ticket Shopify apps at the same time to create a powerful ecosystem for your store. Just ensure that the apps complement each other and do not conflict in their functionalities.
7. How can I find the latest and trending Shopify apps in the support ticket category?
To discover the latest and trending Shopify apps in the support ticket category, visit:
Newly launched support ticket Shopify apps
Most popular support ticket Shopify apps
These lists showcase recently added Shopify apps and those gaining popularity among users.
8. Are there any discounts or promotions available for support ticket Shopify apps?
At times, app developers may offer special promotions or discounts. Keep an eye on the app details and the Shopify app store for any ongoing deals or exclusive offers.
Alternatively, contact our team if you're looking for discounts on support ticket app pricing plans, we can help secure better deals on the support ticket app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on the apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Most Popular support ticket Shopify Apps
In the most popular support ticket Shopify apps section, we highlight apps that have captured the attention and trust of numerous entrepreneurs. With their impressive features and functionalities, they have become favorites in the support ticket category. Explore the power of these highly sought-after apps and elevate your Shopify store to new heights.
by Account Editor
Let shoppers edit orders, edit address, cancel order, & upsell
From $39/mo · 14d trial
Cavalry AI Customer Support
by Cavalry
Boost Profits and Sales with Shield Shipping Insurance
Free
by Shark Byte, Inc
Order Tracking, Brand-Specific Tracking Page, Order Search & Status Updates
From $10/mo · 14d trial
About ShopDigest
The Shopify ecosystem, shown through the work
ShopDigest is an independent directory of Shopify work. Developers, agencies and experts publish the projects they’ve actually shipped — migrations, rebuilds, custom apps, headless storefronts — with the results attached.
For merchants, that means judging a partner on evidence instead of a sales page: browse real builds in your category and budget, then reach out directly. For builders, it means one profile that keeps working after the project ships.
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