Apps tracked
Category leader
AE: Order Editing & UpsellTop region
Top Support Ticket Shopify Apps Ranked Today
Top 10 support ticket Shopify apps ranked by current App Store position, with market share and review counts. Updated weekly.
| App | Rank | Market share | Reviews |
|---|---|---|---|
 Ticketline: Support Tickets | 1– | 1.98%1.45 | 1– |
| AE: Order Editing & Upsell | 2– | 50.19%34.31 | 2634 |
 Cavalry AI Customer Support | 33 | 0.00%– | 15– |
 Trackr: Order Tracking UpSell | 45 | 1.98%1.94 | 571 |
 Parcel Track ‑ Order Tracking | 511 | 3.27%3.25 | 113 |
 BestTrack Order Tracking | 66 | 2.38%2.34 | 165 |
 Essent Estimated Delivery Date | 74 | 34.62%37.79 | 1,05232 |
 StoreFAQ: Product FAQ Chatbot | 83 | 1.67%0.98 | 1583 |
 Skio, a Recharge Company | 91 | 0.28%0.10 | 2464 |
 ARCS Support Ticketing System | 105 | 0.00%– | 1– |
Key Insights:
- Ticketline: Support Tickets commands 2.0% market share, -48.2pp ahead of AE: Order Editing & Upsell — a fragmented support ticket category.
- In the last 30 days, 5 apps climbed and 3 dropped in ranking among the top 10 tracked support ticket apps.
- Essent Estimated Delivery Date added the most new reviews this month (+32) — strong adoption momentum.
- Note: AE: Order Editing & Upsell holds higher market share (50.2%) than the rank-#1 app Ticketline: Support Tickets — share and App Store rank don't align in this category, so cross-checking both views matters.
Live Ranking and Market Share Trends for Support Ticket Shopify Apps
Monthly ranking and market share trends for the top 5 support ticket Shopify apps over the past year — see how each app's App Store position and market share have shifted month by month.
Charts Data
| App | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 | Nov 2026 |
|---|---|---|---|---|---|---|
| Ticketline: Support Tickets | #2– | #2– | #11 | #1– | #1– | #1– |
| AE: Order Editing & Upsell | #91 | #156 | #312 | #41 | #22 | #2– |
| Cavalry AI Customer Support | #1413 | #162 | #79 | #7– | #34 | #3– |
| Trackr: Order Tracking UpSell | — | #1224 | #131 | #94 | #9– | #45 |
| Parcel Track ‑ Order Tracking | #226 | #308 | #228 | #184 | #612 | #51 |
Key Insights:
- Ticketline: Support Tickets's ranking improved from #8 to #1 over the charted period.
- 5 of 5 top support ticket apps improved their position; 0 declined — an actively reshuffling market.
- Ticketline: Support Tickets's market share is 2.0% — gaining +1.7pp since the start of the chart.
Support Ticket Shopify Apps — Market Share by Country
Top 5 countries driving installs for support ticket Shopify apps, with current market share and 30-day change versus the previous month.
| Country | Market share | Change |
|---|---|---|
 United States | 43.4% | 17.13 |
 United Kingdom | 10.1% | 3.40 |
 India | 6.7% | 4.23 |
 Australia | 5.6% | 2.68 |
 France | 4.9% | 0.01 |
Key Insights:
- United States accounts for 43.4% of support ticket app installs — the single largest market.
- Top 3 markets (United States, United Kingdom, India) collectively cover 60.1% of all tracked support ticket installs — highly concentrated demand.
Fastest to 1,000 Reviews — Support Ticket Shopify Apps
Race-style view of how the top 5 support ticket Shopify apps reached 1,000 reviews — months since launch on the X-axis, cumulative review count on the Y-axis.
Charts Data
| App | Months to Reach 1,000 Reviews | Current Review Count |
|---|---|---|
| AE: Order Editing & Upsell | Not yet reached | 261 |
| Trackr: Order Tracking UpSell | Not yet reached | 54 |
| Cavalry AI Customer Support | Not yet reached | 15 |
| Parcel Track ‑ Order Tracking | Not yet reached | 11 |
| Ticketline: Support Tickets | Not yet reached | 1 |
Key Insights:
- 5 of the top 5 support ticket apps haven't yet crossed 1,000 reviews — AE: Order Editing & Upsell is closest at 261 cumulative.
Top Support Ticket Shopify Apps Ranked by Position
Ticketline: Support Tickets ranks #1 for support ticket with 2.0% share — the leader position in a fragmented field where many apps are within striking distance, -48.2pp ahead of AE: Order Editing & Upsell (50.2%). Cavalry AI Customer Support sits at #3 with 0 share, rounding out the top tier. The top 3 apps together control 52.2% of support ticket installs — a clear leadership tier with a meaningful long tail behind them. Parcel Track ‑ Order Tracking is the standout mover this month, climbing 11 positions — a momentum signal worth tracking. Worth noting: the top-ranked app and the highest-share app aren't the same here — App Store rank and our market share metric (computed from review counts and other factors) move on independent dynamics, so cross-checking both views matters in this category.
Support Ticket is a fragmented market — the top 3 apps together hold only 52.2% of installs, leaving Ticketline: Support Tickets's 2.0% lead modest in absolute terms and Cavalry AI Customer Support at 0 still capturing meaningful share. With this many viable apps, pricing model and integration depth differentiate support ticket options more than rank does.
Live Ranking and Market Share Trends Across Support Ticket Shopify Apps
Ticketline: Support Tickets climbed from #8 (Mar 2026) to #1 (Nov 2026) — a 7-position gain among support ticket apps over the charted window. Across the top 5 plotted support ticket apps, 5 improved their ranking while 0 declined — the category is moving upward overall. Ticketline: Support Tickets's share expanded +1.7pp from 0.3% (May 2026) to 2.0% (Nov 2026) — a sustained widening of the gap against other support ticket apps over this window.
A 7-position move for the leader over the charted support ticket window is large enough to reflect real merchant adoption shifts, not just App Store noise — Ticketline: Support Tickets's climb as of Nov 2026 is the strongest trajectory signal in this chart.
Review Growth Velocity in Support Ticket — Which Apps Grew Fastest
None of the top 5 support ticket apps tracked here have yet crossed 1,000 reviews. AE: Order Editing & Upsell leads the set on current cumulative reviews with 261 — closest to the milestone, at roughly 26% of the way there.
With no app in this support ticket set having crossed 1,000 reviews, the category is still in early adoption. AE: Order Editing & Upsell is the closest to breaking out at 261 cumulative reviews — worth tracking its per-month review velocity to see whether it's on pace to cross the milestone first.
Top 5 Apps in Support Ticket
- Ticketline: Support Tickets — Tops the support ticket rankings with 2.0% market share and 5.0★.
- AE: Order Editing & Upsell — Ranks #2 for support ticket with 50.2% market share and 5.0★.
- Cavalry AI Customer Support — Climbed 3 positions this month to rank #3 — 0 share, 5.0★.
- Trackr: Order Tracking UpSell — Climbed 5 positions this month to rank #4 — 2.0% share, 4.1★.
- Parcel Track ‑ Order Tracking — Climbed 11 positions this month to rank #5 — 3.3% share, 5.0★.
Support Ticket Shopify Apps — Frequently Asked Questions
1. What is the best support ticket app on Shopify?
support ticket is a fragmented market on Shopify — Ticketline: Support Tickets ranks #1 with 2.0% market share, but multiple apps capture meaningful share. Compare the top 5 on rankings, market share, and reviews to find the right fit for your store.
2. Which support ticket app has the highest market share on Shopify?
Ticketline: Support Tickets holds the highest market share among support ticket apps at 2.0% (+1.45pp vs 30 days ago). Market share here is estimated from each app's recent review velocity, with rank-weighted adjustment because positions in keyword search drive most installs.
3. How many support ticket apps are tracked on Shopify?
ShopDigest tracks 96 support ticket apps on the Shopify App Store. Rankings, market share, geography, and review data refresh weekly.
4. Which support ticket app is growing the fastest on Shopify?
Parcel Track ‑ Order Tracking has shown the strongest ranking momentum, climbing 11 positions over the past 30 days. Use the Rankings tab to see full month-over-month trajectories.
5. Where are support ticket apps most popular on Shopify?
United States has the highest concentration of support ticket app installs at 43.4%, followed by United Kingdom at 10.1%. The Geography tab shows the full country-by-country breakdown.
6. How is market share calculated for support ticket on Shopify keyword pages?
For keyword pages, market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. This reflects the reality that Shopify keyword search traffic concentrates heavily at the top of results.
