Support Ticket Shopify Apps – Analytics & Insights
(Updated September 2026) Track the top support ticket Shopify apps with live rankings, market share, geography, and review data — updated weekly from the Shopify App Store. This keyword page shows where each app stands today and how its position has shifted over time.
Top Support Ticket Shopify Apps Ranked Today
Top 10 support ticket Shopify apps ranked by current App Store position, with market share and review counts. Updated weekly.
| App | Rank | Market Share | Reviews |
|---|---|---|---|
 Ticketline: Support Tickets | 1 | 0.55% 0.02 | 1 0 |
 StoreFAQ: Product FAQ Chatbot | 2 | 9.74% 0.43 | 151 5 |
 Essent Estimated Delivery Date | 3 | 75.13% 10.37 | 1,002 47 |
 AE: Order Editing & Upsell | 4 4 | 6.64% 5.50 | 259 0 |
 Cartsaver COD & OTP | 5 1 | 0.00% | 0 0 |
 Tidio: AI Chatbot & Live Chat | 6 | 7.34% 7.34 | 1,345 12 |
 Cavalry AI Customer Support | 7 6 | 0.00% | 15 0 |
 Skio, a Recharge Company | 8 2 | 0.23% 0.13 | 241 0 |
 Trackr: Order Tracking UpSell | 9 3 | 0.04% 0.03 | 56 1 |
 Notify Rush | 10 7 | 0.00% | 1 0 |
Key Insights:
- Ticketline: Support Tickets commands 0.6% market share, -9.2pp ahead of StoreFAQ: Product FAQ Chatbot — a fragmented support ticket category.
- In the last 30 days, 5 apps climbed and 1 dropped in ranking among the top 10 tracked support ticket apps.
- Essent Estimated Delivery Date added the most new reviews this month (+47) — strong adoption momentum.
- Note: Essent Estimated Delivery Date holds higher market share (75.1%) than the rank-#1 app Ticketline: Support Tickets — share and App Store rank don't align in this category, so cross-checking both views matters.
Live Ranking and Market Share Trends for Support Ticket Shopify Apps
Monthly ranking and market share trends for the top 5 support ticket Shopify apps over the past year — see how each app's App Store position and market share have shifted month by month.
Charts Data
| App | Apr 2026 | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 |
|---|---|---|---|---|---|---|
| Ticketline: Support Tickets | #113 | #29 | #2 | #2 | #11 | #1 |
| StoreFAQ: Product FAQ Chatbot | #82 | #44 | #31 | #3 | #21 | #2 |
| Essent Estimated Delivery Date | #1 | #32 | #41 | #4 | #4 | #31 |
| AE: Order Editing & Upsell | #104 | #82 | #91 | #156 | #312 | #41 |
| Cartsaver COD & OTP | #6 | #71 | #52 | #61 | #51 | #5 |
Key Insights:
- Ticketline: Support Tickets's ranking improved from #8 to #1 over the charted period.
- 4 of 5 top support ticket apps improved their position; 1 declined — a mixed picture.
- Ticketline: Support Tickets's market share is 0.6% — gaining +0.3pp since the start of the chart.
Support Ticket Shopify Apps — Market Share by Country
Top 5 countries driving installs for support ticket Shopify apps, with current market share and 30-day change versus the previous month.
| Country | Market Share | Change |
|---|---|---|
 United States | 25.6% | 5.04 |
 India | 10.6% | 1.38 |
 United Kingdom | 7.2% | 0.84 |
 France | 4.7% | 0.02 |
 Spain | 3.8% | 1.14 |
Key Insights:
- United States accounts for 25.6% of support ticket app installs — the single largest market.
- Top 3 markets (United States, India, United Kingdom) collectively cover 43.4% of all tracked support ticket installs — moderately concentrated demand.
Fastest to 1,000 Reviews — Support Ticket Shopify Apps
Race-style view of how the top 4 support ticket Shopify apps reached 1,000 reviews — months since launch on the X-axis, cumulative review count on the Y-axis.
Charts Data
| App | Months to Reach 1,000 Reviews | Current Review Count |
|---|---|---|
| Essent Estimated Delivery Date | 16 | 916 |
| AE: Order Editing & Upsell | Not yet reached | 250 |
| StoreFAQ: Product FAQ Chatbot | Not yet reached | 147 |
| Ticketline: Support Tickets | Not yet reached | 1 |
Key Insights:
- Essent Estimated Delivery Date reached 1,000 reviews fastest — in 16 months since launch.
- 3 of the top 4 support ticket apps haven't yet crossed 1,000 reviews — AE: Order Editing & Upsell is closest at 250 cumulative.
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Top Support Ticket Shopify Apps Ranked by Position
Ticketline: Support Tickets ranks #1 for support ticket with 0.6% share — the leader position in a fragmented field where many apps are within striking distance, -9.2pp ahead of StoreFAQ: Product FAQ Chatbot (9.7%). Essent Estimated Delivery Date sits at #3 with 75.1% share, rounding out the top tier. Together, the top 3 apps absorb 85.4% of all support ticket installs — a highly concentrated landscape with limited room for new entrants. Notify Rush is the standout mover this month, climbing 7 positions — a momentum signal worth tracking. Worth noting: the top-ranked app and the highest-share app aren't the same here — App Store rank and our market share metric (computed from review counts and other factors) move on independent dynamics, so cross-checking both views matters in this category.
Support Ticket is a fragmented market — the top 3 apps together hold only 85.4% of installs, leaving Ticketline: Support Tickets's 0.6% lead modest in absolute terms and Essent Estimated Delivery Date at 75.1% still capturing meaningful share. With this many viable apps, pricing model and integration depth differentiate support ticket options more than rank does.
Live Ranking and Market Share Trends Across Support Ticket Shopify Apps
Ticketline: Support Tickets climbed from #8 (Mar 2026) to #1 (Sep 2026) — a 7-position gain among support ticket apps over the charted window. Across the top 5 plotted support ticket apps, 4 improved their ranking while 1 declined — the category is moving upward overall. Ticketline: Support Tickets's share expanded +0.3pp from 0.3% (May 2026) to 0.6% (Sep 2026) — a sustained widening of the gap against other support ticket apps over this window.
A 7-position move for the leader over the charted support ticket window is large enough to reflect real merchant adoption shifts, not just App Store noise — Ticketline: Support Tickets's climb as of Sep 2026 is the strongest trajectory signal in this chart.
Review Growth Velocity in Support Ticket — Which Apps Grew Fastest
Essent Estimated Delivery Date is the only app in this set to have crossed 1,000 reviews, reaching the milestone in 16 months since launch. The remaining 3 support ticket apps tracked here are still building toward 1,000 — current cumulative review counts give the clearest picture of where each one stands today.
3 apps on this chart haven't yet crossed 1,000 reviews: AE: Order Editing & Upsell at 250, StoreFAQ: Product FAQ Chatbot at 147, Ticketline: Support Tickets at 1 cumulative reviews. AE: Order Editing & Upsell is closest to the milestone — its current count puts it roughly 25% of the way to 1,000.
Essent Estimated Delivery Date is the only app in this set to have crossed 1,000 reviews so far — a useful signal for merchants that one app has already proved sustained adoption while the others remain in the "promising but unproven" tier of the support ticket category.
Top 5 Apps in Support Ticket
- Ticketline: Support Tickets — Tops the support ticket rankings with 0.6% market share and 5.0★.
- StoreFAQ: Product FAQ Chatbot — Ranks #2 for support ticket with 9.7% market share and 4.9★.
- Essent Estimated Delivery Date — Ranks #3 for support ticket with 75.1% market share and 5.0★.
- AE: Order Editing & Upsell — Climbed 4 positions this month to rank #4 — 6.6% share, 5.0★.
- Cartsaver COD & OTP — Currently ranked #5 with 0 market share and 5.0★.
Support Ticket Shopify Apps — Frequently Asked Questions
1. What is the best support ticket app on Shopify?
support ticket is a fragmented market on Shopify — Ticketline: Support Tickets ranks #1 with 0.6% market share, but multiple apps capture meaningful share. Compare the top 5 on rankings, market share, and reviews to find the right fit for your store.
2. Which support ticket app has the highest market share on Shopify?
Ticketline: Support Tickets holds the highest market share among support ticket apps at 0.6% (-0.02pp vs 30 days ago). Market share here is estimated from each app's recent review velocity, with rank-weighted adjustment because positions in keyword search drive most installs.
3. How many support ticket apps are tracked on Shopify?
ShopDigest tracks 96 support ticket apps on the Shopify App Store. Rankings, market share, geography, and review data refresh weekly.
4. Which support ticket app is growing the fastest on Shopify?
Notify Rush has shown the strongest ranking momentum, climbing 7 positions over the past 30 days. Use the Rankings tab to see full month-over-month trajectories.
5. Where are support ticket apps most popular on Shopify?
United States has the highest concentration of support ticket app installs at 25.6%, followed by India at 10.6%. The Geography tab shows the full country-by-country breakdown.
6. How is market share calculated for support ticket on Shopify keyword pages?
For keyword pages, market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. This reflects the reality that Shopify keyword search traffic concentrates heavily at the top of results.
7. Which support ticket app reached 1,000 reviews fastest on Shopify?
Essent Estimated Delivery Date hit 1,000 reviews in 16 months since launch — the fastest review ramp among tracked support ticket Shopify apps. See the Review Champions chart above for the full race.
