Support Ticket Shopify Apps — Full Rankings Table
All tracked support ticket Shopify apps ranked by current App Store position, with rank change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by date range, sortable by rank or rank change.
| App | Rank | Status |
|---|---|---|
 Ticketline: Support Tickets | 1– | Leader |
 AE: Order Editing & Upsell | 2– | Stable |
 Cavalry AI Customer Support | 33 | Climbing |
 Trackr: Order Tracking UpSell | 45 | Climbing |
 Parcel Track ‑ Order Tracking | 511 | Climbing |
 BestTrack Order Tracking | 66 | Climbing |
 Essent Estimated Delivery Date | 74 | Declining |
 StoreFAQ: Product FAQ Chatbot | 83 | Declining |
 Skio, a Recharge Company | 91 | Declining |
 ARCS Support Ticketing System | 105 | Climbing |
Showing 1-10 out of 96
Key Insights:
- Ticketline: Support Tickets ranks #1 for support ticket Shopify apps — 1 position ahead of AE: Order Editing & Upsell at #2.
- Among the top 10 tracked support ticket apps, 5 climbed and 3 declined in rank over the past 30 days — an actively reshuffling top tier.
- Parcel Track ‑ Order Tracking is the biggest climber, gaining 11 positions this month to reach #5.
- Essent Estimated Delivery Date dropped 4 positions this month to #7 — the largest single decliner in the top 10 support ticket apps.
Support Ticket Shopify Apps — Ranking Position Over Time
Monthly ranking trajectory for the top 5 support ticket Shopify apps over the past year — pick any apps, change date range, or switch to Ranking Changes to see per-interval movement.
Charts Data
| App | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 | Nov 2026 |
|---|---|---|---|---|---|---|
| Ticketline: Support Tickets | #2– | #2– | #11 | #1– | #1– | #1– |
| AE: Order Editing & Upsell | #91 | #156 | #312 | #41 | #22 | #2– |
| Cavalry AI Customer Support | #1413 | #162 | #79 | #7– | #34 | #3– |
| Trackr: Order Tracking UpSell | — | #1224 | #131 | #94 | #9– | #45 |
| Parcel Track ‑ Order Tracking | #226 | #308 | #228 | #184 | #612 | #51 |
Key Insights:
- Ticketline: Support Tickets's ranking improved from #8 to #1 over the charted period.
- 5 of 5 top support ticket apps improved their position; 0 declined — an actively reshuffling market.
Top Support Ticket Shopify Apps by Current Ranking
Ticketline: Support Tickets holds the #1 position for support ticket Shopify apps. AE: Order Editing & Upsell sits at #2 and Cavalry AI Customer Support at #3, rounding out the top tier. Parcel Track ‑ Order Tracking is the standout mover this month, climbing 11 positions to #5 — a momentum signal worth tracking.
Active reshuffling in support ticket app rankings makes recent rank trajectory a sharper signal than today's position — when this many positions change month over month, climbers often have the stronger 6-month outlook compared to the current #1.
Long-Term Ranking Trends Across Support Ticket Shopify Apps
Ticketline: Support Tickets climbed from #8 to #1 over the charted period — a 7-position gain among support ticket apps. Across the top 5 plotted support ticket apps, 5 improved their position while 0 declined — a category in upward motion.
Sustained climbing of this magnitude (7 positions) for the leader is a strong signal — when support ticket app rankings move this far over the charted window, it usually reflects real merchant adoption shifts rather than short-term App Store fluctuation.
Top 5 Apps in Support Ticket
- Ticketline: Support Tickets — Holds the #1 support ticket ranking on the Shopify App Store, rated 5.0★.
- AE: Order Editing & Upsell — Ranks #2 for support ticket on the Shopify App Store, rated 5.0★.
- Cavalry AI Customer Support — Climbed 3 positions this month to #3 for support ticket, rated 5.0★.
- Trackr: Order Tracking UpSell — Climbed 5 positions this month to #4 for support ticket, rated 4.1★.
- Parcel Track ‑ Order Tracking — Climbed 11 positions this month to #5 for support ticket, rated 5.0★.
Support Ticket Shopify Apps — Frequently Asked Questions
1. Which support ticket app ranks #1 on Shopify?
Ticketline: Support Tickets currently ranks #1 for support ticket apps on the Shopify App Store and holds 2.0% market share (+1.45pp vs 30 days ago). Rankings refresh weekly — see the trend chart above for how this position has changed over time.
2. How are support ticket Shopify apps ranked?
Rankings on this page reflect each app's position in Shopify's keyword search results for "support ticket", which Shopify computes from a mix of merchant install volume, review velocity, and recency. Apps beyond position #22 receive zero traffic in our market share calculation since merchants rarely scroll that far.
3. Which support ticket apps are climbing the rankings on Shopify?
Parcel Track ‑ Order Tracking has shown the strongest ranking momentum among support ticket apps, climbing 11 positions to #5 over the past 30 days. Sort the rankings table by Rank Change (Low to High) to surface the full set of recent gainers.
4. How often do support ticket app rankings change on Shopify?
Support Ticket rankings have been moving meaningfully this month — challengers are actively gaining on incumbents. Use the date range filter on the table to see exactly which apps moved between any two dates.
5. Which support ticket apps lost rank positions recently?
Essent Estimated Delivery Date dropped the most among the top 10 tracked support ticket apps, slipping 4 positions to #7 over the past 30 days. Switch the table sub-tab to "Ranking Changes" to see all decliners ordered by movement size.
6. How many support ticket apps does ShopDigest track on Shopify?
ShopDigest tracks 96 support ticket apps on the Shopify App Store. The full list is paginated in the table above — adjust the date range and sort order to drill into any window.
7. Why don't apps ranked beyond #22 show market share for support ticket?
For keyword pages, market share is rank-weighted: position #1 carries roughly 40× the weight of position #22, and apps beyond #22 receive zero weight. This reflects Shopify search behaviour — merchants almost never scroll past the top of the results, so positions further down don't translate to installs.
