Support Ticket Shopify Apps — Full Market Share Table
All tracked support ticket Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  AE: Order Editing & Upsell | 50.19% | 34.31 | Climbing |
| 2 |  Essent Estimated Delivery Date | 34.62% | 37.79 | Declining |
| 3 |  Parcel Track ‑ Order Tracking | 3.27% | 3.25 | Climbing |
| 4 |  BestTrack Order Tracking | 2.38% | 2.34 | Climbing |
| 5 |  Ticketline: Support Tickets | 1.98% | 1.45 | Climbing |
| 6 |  Trackr: Order Tracking UpSell | 1.98% | 1.94 | Climbing |
| 7 |  StoreFAQ: Product FAQ Chatbot | 1.67% | 0.98 | Declining |
| 8 |  Tidio: AI Chatbot & Live Chat | 1.49% | 2.95 | Declining |
| 9 |  Easy Subscriptions App | 0.89% | 0.53 | Climbing |
| 10 |  AfterShip Order Tracking | 0.44% | 0.44 | Climbing |
Showing 1-10 out of 24
Key Insights:
- AE: Order Editing & Upsell holds 50.2% share of support ticket app installs — 15.6pp ahead of Essent Estimated Delivery Date (34.6%).
- Top 3 apps (AE: Order Editing & Upsell, Essent Estimated Delivery Date, Parcel Track ‑ Order Tracking) account for 88.1% of all support ticket install share — a fragmented market.
- AE: Order Editing & Upsell is gaining share fastest this month (+34.31pp) — the largest single gainer among the top support ticket apps by share.
- Essent Estimated Delivery Date is losing share fastest (-37.79pp) — could indicate a churning user base or a stronger challenger gaining ground.
Support Ticket Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 support ticket Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 | Nov 2026 |
|---|---|---|---|---|---|---|
| AE: Order Editing & Upsell | 0.9%0.23 | 0.2%0.68 | 16.1%15.84 | 4.5%11.56 | 25.4%20.89 | 50.2%24.79 |
| Essent Estimated Delivery Date | 77.6%11.94 | 67.8%9.84 | 56.5%11.25 | 83.5%26.97 | 65.8%17.71 | 34.6%31.14 |
| Parcel Track ‑ Order Tracking | — | — | 0.0% | 0.0%– | 0.8%0.75 | 3.3%2.51 |
| BestTrack Order Tracking | — | — | — | 0.0% | 0.7%0.71 | 2.4%1.64 |
| Ticketline: Support Tickets | 0.4%0.18 | 0.4%0.04 | 0.7%0.31 | 0.4%0.31 | 0.9%0.52 | 2.0%1.06 |
Key Insights:
- AE: Order Editing & Upsell's share expanded from 4.3% → 50.2% over the charted period.
- Of the top 5 tracked support ticket apps, 5 grew share and 0 lost share — leader is widening the gap.
Top Support Ticket Shopify Apps by Country
Per-country market share rankings for support ticket Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | AE: Order Editing & Upsell | AE: Order Editing & Upsell | Essent Estimated Delivery Date | Essent Estimated Delivery Date | AE: Order Editing & Upsell |
| 2 | Essent Estimated Delivery Date | Essent Estimated Delivery Date | AE: Order Editing & Upsell | BestTrack Order Tracking | Essent Estimated Delivery Date |
| 3 | Parcel Track ‑ Order Tracking | Ticketline: Support Tickets | Easy Subscriptions App | Tidio: AI Chatbot & Live Chat | Trackr: Order Tracking UpSell |
| 4 | BestTrack Order Tracking | BestTrack Order Tracking |  CP: Order Editing & Upsell | Ticketline: Support Tickets | Parcel Track ‑ Order Tracking |
| 5 | Ticketline: Support Tickets | Trackr: Order Tracking UpSell | StoreFAQ: Product FAQ Chatbot | AE: Order Editing & Upsell | StoreFAQ: Product FAQ Chatbot |
Key Insights:
- AE: Order Editing & Upsell leads support ticket apps in 2 of 4 tracked markets (United States, United Kingdom).
- AE: Order Editing & Upsell leads worldwide, but 2 of 4 tracked markets crown a different leader — Essent Estimated Delivery Date in India, Essent Estimated Delivery Date in China.
Top 5 Apps in Support Ticket
- Ticketline: Support Tickets — Leads support ticket apps with 2.0% install share, rated 5.0★ — gaining share this month.
- AE: Order Editing & Upsell — Holds 50.2% of support ticket app install share, rated 5.0★ — gaining share this month.
- Cavalry AI Customer Support — Holds 0 of support ticket app install share, rated 5.0★.
- Trackr: Order Tracking UpSell — Holds 2.0% of support ticket app install share, rated 4.1★ — gaining share this month.
- Parcel Track ‑ Order Tracking — Holds 3.3% of support ticket app install share, rated 5.0★ — gaining share this month.
Support Ticket Shopify Apps — Frequently Asked Questions
1. Which support ticket app has the highest market share on Shopify?
AE: Order Editing & Upsell ranks #1 by share among support ticket apps at 50.2%, but the market is fragmented — multiple apps capture meaningful share. Compare the top 5 on features and pricing before deciding.
2. How is market share calculated for support ticket Shopify apps?
For support ticket (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which support ticket apps are gaining market share on Shopify?
AE: Order Editing & Upsell is gaining support ticket app market share fastest this month, up +34.31pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which support ticket apps are losing market share on Shopify?
Essent Estimated Delivery Date has lost the most market share this month among support ticket apps (-37.79pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most support ticket Shopify app installs?
United States drives the largest share of support ticket app installs at 43.4%, followed by United Kingdom at 10.1% and India at 6.7%. Use the country picker on the third card to compare market leaders by country.
6. How many support ticket apps does ShopDigest track on Shopify?
ShopDigest tracks 96 support ticket apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
7. Why does the highest-share support ticket app differ from the #1 ranked app?
Rank reflects an app's current position in the Shopify App Store under support ticket (driven by Shopify's own algorithm), while market share on ShopDigest is estimated from review counts and other factors as a proxy for active installs. The two metrics move on independent dynamics, so the highest-share app and the #1-ranked app are not always the same — and a divergence between them is worth noting rather than assuming one will pull the other along. For support ticket, AE: Order Editing & Upsell leads on share; see the rankings tab for who currently holds #1 position.
