Support Ticket Shopify Apps — Full Reviews Table
All tracked support ticket Shopify apps ranked by total review count, with new reviews gained vs 30 days ago and average rating. Filter by country and date range; sort by reviews or review velocity.
| App | Reviews | Rating |
|---|---|---|
 AfterShip Order Tracking | 1,51312 | 4.6 |
 Tidio: AI Chatbot & Live Chat | 1,36515 | 4.7 |
 Essent Estimated Delivery Date | 1,05232 | 5.0 |
 AE: Order Editing & Upsell | 2634 | 5.0 |
 Skio, a Recharge Company | 2464 | 5.0 |
 Easy Subscriptions App | 22410 | 5.0 |
 Propel Subscriptions App | 177– | 4.8 |
 StoreFAQ: Product FAQ Chatbot | 1583 | 4.9 |
 PostCo Returns & Exchanges | 101– | 4.9 |
 StatusPro ‑ Order Status | 86– | 5.0 |
Showing 1-10 out of 78
Key Insights:
- AfterShip Order Tracking leads support ticket apps with 1,513 total reviews — 148 more than Tidio: AI Chatbot & Live Chat (1,365).
- Top 3 apps (AfterShip Order Tracking, Tidio: AI Chatbot & Live Chat, Essent Estimated Delivery Date) hold 75.8% of all reviews across the top 10 tracked support ticket apps.
- Essent Estimated Delivery Date is gaining reviews fastest this month (+32) — strong recent install momentum.
- 7 of 10 top-reviewed support ticket apps gained new reviews this period; 0 saw no net additions.
Support Ticket Shopify Apps — Cumulative Review Trend
Monthly cumulative review count for the top 5 support ticket Shopify apps over the past year — a longitudinal view of which apps keep accumulating reviews and which have flattened.
Charts Data
| App | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 | Nov 2026 |
|---|---|---|---|---|---|---|
| AfterShip Order Tracking | 1,49213 | 1,4953 | 1,495– | 1,5016 | 1,51312 | 1,513– |
| Tidio: AI Chatbot & Live Chat | 1,28532 | 1,31833 | 1,33517 | 1,34914 | 1,36415 | 1,3651 |
| Essent Estimated Delivery Date | 84067 | 90363 | 95350 | 1,00350 | 1,05148 | 1,0521 |
| AE: Order Editing & Upsell | 24810 | 2568 | 2593 | 259– | 2634 | 263– |
| Skio, a Recharge Company | 242– | 242– | 242– | 242– | 2442 | 2462 |
Key Insights:
- AfterShip Order Tracking's cumulative reviews grew from 1,381 to 1,513 over the charted period — 132 new reviews accumulated.
- AfterShip Order Tracking's 1,513 cumulative reviews sit 6.2× above Skio, a Recharge Company's 246 at the bottom of the plotted support ticket set — a wide spread between long-running leaders and newer entrants.
Fastest to 1,000 Reviews — Support Ticket Shopify Apps
Race-style view of how the top 5 support ticket Shopify apps reached 1,000 reviews — months since launch on the X-axis, cumulative review count on the Y-axis. Adjust the milestone or app set with the filters above.
Charts Data
| App | Months to Reach 1,000 Reviews | Current Review Count |
|---|---|---|
| Essent Estimated Delivery Date | 16 | 1,034 |
| AfterShip Order Tracking | 115 | 1,503 |
| Tidio: AI Chatbot & Live Chat | 129 | 1,357 |
| AE: Order Editing & Upsell | Not yet reached | 261 |
| Skio, a Recharge Company | Not yet reached | 243 |
Key Insights:
- Essent Estimated Delivery Date reached 1,000 reviews fastest — in 16 months since launch.
- AfterShip Order Tracking crossed 1,000 reviews in 115 months — 99 months behind Essent Estimated Delivery Date.
- 2 of the top 5 support ticket apps haven't yet crossed 1,000 reviews — AE: Order Editing & Upsell is closest at 261 cumulative.
Most-Reviewed Support Ticket Shopify Apps
AfterShip Order Tracking leads support ticket Shopify apps with 1,513 cumulative reviews and a 4.6★ average rating. Tidio: AI Chatbot & Live Chat (1,365 reviews) and Essent Estimated Delivery Date (1,052 reviews) round out the top 3. Combined, the top 3 apps hold 75.8% of all reviews across the top tier — a fragmented review landscape with reviews spread broadly. Notable mover: Essent Estimated Delivery Date added the most new reviews this month (+32) — a strong recent install signal.
Support Ticket reviews are spread broadly — AfterShip Order Tracking (1,513), Tidio: AI Chatbot & Live Chat (1,365), and Essent Estimated Delivery Date (1,052) all carry meaningful review bases. With this distribution, review velocity and rating differentiate support ticket apps better than total reviews alone.
Support Ticket Shopify Apps — Long-Term Review Trends
AfterShip Order Tracking accumulated 132 new reviews from Jan 2025 to Nov 2026, growing from 1,381 to 1,513 cumulative reviews — a steady addition rate for support ticket apps. Across the top 5 plotted support ticket apps, the steepest ongoing slopes mark the ones still actively winning new merchants — absolute review counts matter less than recent acceleration when picking apps in a category that's still growing.
Comparing support ticket apps on review trend slope rather than absolute count is the sharper signal — an app gaining reviews fast is winning current merchants, while AfterShip Order Tracking's 1,513 cumulative base reflects long-running adoption that may or may not still be translating to new installs.
Review Growth Velocity in Support Ticket — Which Apps Grew Fastest
Essent Estimated Delivery Date reached 1,000 reviews in 16 months since launch — the fastest ramp among the top 5 support ticket apps tracked here. AfterShip Order Tracking in 115 months, and Tidio: AI Chatbot & Live Chat took 129 months to cross the same milestone, a 113-month spread between the fastest and slowest in the set.
2 apps on this chart haven't yet crossed 1,000 reviews: AE: Order Editing & Upsell at 261, Skio, a Recharge Company at 243 cumulative reviews. AE: Order Editing & Upsell is closest to the milestone — its current count puts it roughly 26% of the way to 1,000.
The 113-month gap between Essent Estimated Delivery Date's and Tidio: AI Chatbot & Live Chat's time-to-1,000 highlights how unevenly product-market fit landed across this support ticket set — the leader found its merchant audience early, while late-rampers took multiple years to reach the same review depth. For merchants comparing these apps today, slower-ramping apps may have closed the functionality gap but still operate on smaller review bases.
Top 5 Apps in Support Ticket
- Ticketline: Support Tickets — Has accumulated 1 reviews for support ticket at a 5.0★ average.
- AE: Order Editing & Upsell — Has accumulated 263 reviews for support ticket at a 5.0★ average.
- Cavalry AI Customer Support — Has accumulated 15 reviews for support ticket at a 5.0★ average.
- Trackr: Order Tracking UpSell — Has accumulated 57 reviews for support ticket at a 4.1★ average.
- Parcel Track ‑ Order Tracking — Has accumulated 11 reviews for support ticket at a 5.0★ average.
Support Ticket Shopify Apps — Frequently Asked Questions
1. Which support ticket app has the most reviews on Shopify?
AfterShip Order Tracking has the most reviews among support ticket Shopify apps with 1,513 total reviews, ahead of Tidio: AI Chatbot & Live Chat at 1,365. Sort the table by Reviews (High to Low) to see the full ranked list.
2. How are reviews used to measure support ticket app popularity on Shopify?
Reviews are the closest publicly available proxy for install volume on Shopify — Shopify doesn't publish install counts, so cumulative reviews and review velocity are the standard way to measure adoption. For support ticket apps, this page shows total reviews, new reviews per month, and time-to-1,000 reviews so you can compare both established scale and current momentum.
3. Which support ticket app is gaining reviews fastest on Shopify?
Essent Estimated Delivery Date is gaining the most new reviews this month among support ticket apps, adding 32 reviews in the past 30 days. Switch the table sub-tab to "Review Changes" to see all apps ordered by review velocity.
4. Which support ticket app reached 1,000 reviews fastest on Shopify?
Essent Estimated Delivery Date hit 1,000 reviews in 16 months since launch — the fastest review ramp among tracked support ticket Shopify apps. Use the "Fastest to 1,000 Reviews" chart above to compare against other apps or change the milestone (5,000, 10,000, etc.).
5. What is the average rating for top support ticket Shopify apps?
The top 5 support ticket apps average 4.9★ across 4,398 combined reviews — a strong overall quality benchmark. Individual ratings appear in the table above; sort by Reviews to see how rating varies across the most-installed apps.
6. Why does the most-reviewed support ticket app differ from the highest-share app on Shopify?
AfterShip Order Tracking has accumulated the most reviews over time (1,513), but AE: Order Editing & Upsell currently holds higher market share. Cumulative reviews reflect long-running merchant adoption, while market share is computed from recent review velocity — so a faster-ramping newer app can lead share before its cumulative reviews catch up.
7. How often are review counts for support ticket apps updated on Shopify?
Review counts and rating data refresh weekly on this page. The Reviews Trend chart aggregates monthly intervals by default — switch to weekly granularity for shorter-term signals or yearly for macro trends.
