Support Ticket Shopify Apps – Reviews & Rating Trends
(Updated September 2026) Compare reviews and ratings for support ticket Shopify apps and see which apps are gaining the most install momentum. Review counts are the closest proxy to actual installs — Shopify doesn't publish install numbers — so review velocity is one of the strongest signals of merchant adoption for support ticket apps.
Support Ticket Shopify Apps — Full Reviews Table
All tracked support ticket Shopify apps ranked by total review count, with new reviews gained vs 30 days ago and average rating. Filter by country and date range; sort by reviews or review velocity.
| App | Reviews | Rating |
|---|---|---|
 AfterShip Order Tracking | 1,5193 | 4.6 |
 Essent Estimated Delivery Date | 92253 | 5.0 |
 Estimated Delivery Date ‑ ETA | 47621 | 4.8 |
 Evey Events & Tickets | 30717 | 4.5 |
 AE: Order Editing & Upsell | 2569 | 5.0 |
 Skio, a Recharge Company | 241 | 5.0 |
 Cleverific AI Upsell & Editing | 236 | 4.6 |
 Starshipit shipping automation | 2093 | 4.4 |
 Propel Subscriptions App | 174 | 4.8 |
 StoreFAQ: Product FAQ Chatbot | 1434 | 4.9 |
Showing 1-10 out of 73
Key Insights:
- AfterShip Order Tracking leads support ticket apps with 1,519 total reviews — 597 more than Essent Estimated Delivery Date (922).
- Top 3 apps (AfterShip Order Tracking, Essent Estimated Delivery Date, Estimated Delivery Date ‑ ETA) hold 65.1% of all reviews across the top 10 tracked support ticket apps.
- Essent Estimated Delivery Date is gaining reviews fastest this month (+53) — strong recent install momentum.
- 7 of 10 top-reviewed support ticket apps gained new reviews this period; 0 saw no net additions.
Support Ticket Shopify Apps — Cumulative Review Trend
Monthly cumulative review count for the top 5 support ticket Shopify apps over the past year — a longitudinal view of which apps keep accumulating reviews and which have flattened.
Charts Data
| App | Apr 2026 | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 |
|---|---|---|---|---|---|---|
| AfterShip Order Tracking | 1,49214 | 1,50210 | 1,51614 | 1,5193 | 1,5201 | 1,5255 |
 Tidio: AI Chatbot & Live Chat | 1,21631 | 1,25640 | 1,28832 | 1,32032 | 1,33717 | 1,3458 |
| Essent Estimated Delivery Date | 71775 | 80487 | 87066 | 92757 | 96942 | 1,00233 |
| Evey Events & Tickets | 26710 | 27710 | 29013 | 30717 | 31710 | 3214 |
| AE: Order Editing & Upsell | 2119 | 23827 | 24810 | 2568 | 2593 | 259 |
Key Insights:
- AfterShip Order Tracking's cumulative reviews grew from 1,404 to 1,525 over the charted period — 121 new reviews accumulated.
- AfterShip Order Tracking's 1,525 cumulative reviews sit 5.9× above AE: Order Editing & Upsell's 259 at the bottom of the plotted support ticket set — a wide spread between long-running leaders and newer entrants.
Fastest to 1,000 Reviews — Support Ticket Shopify Apps
Race-style view of how the top 5 support ticket Shopify apps reached 1,000 reviews — months since launch on the X-axis, cumulative review count on the Y-axis. Adjust the milestone or app set with the filters above.
Charts Data
| App | Months to Reach 1,000 Reviews | Current Review Count |
|---|---|---|
| Essent Estimated Delivery Date | 16 | 916 |
| AfterShip Order Tracking | 115 | 1,300 |
| Estimated Delivery Date ‑ ETA | Not yet reached | 466 |
| Evey Events & Tickets | Not yet reached | 314 |
| AE: Order Editing & Upsell | Not yet reached | 250 |
Key Insights:
- Essent Estimated Delivery Date reached 1,000 reviews fastest — in 16 months since launch.
- AfterShip Order Tracking crossed 1,000 reviews in 115 months — 99 months behind Essent Estimated Delivery Date.
- 3 of the top 5 support ticket apps haven't yet crossed 1,000 reviews — Estimated Delivery Date ‑ ETA is closest at 466 cumulative.
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Most-Reviewed Support Ticket Shopify Apps
AfterShip Order Tracking leads support ticket Shopify apps with 1,519 cumulative reviews and a 4.6★ average rating. Essent Estimated Delivery Date (922 reviews) and Estimated Delivery Date ‑ ETA (476 reviews) round out the top 3. Combined, the top 3 apps hold 65.1% of all reviews across the top tier — a fragmented review landscape with reviews spread broadly. Notable mover: Essent Estimated Delivery Date added the most new reviews this month (+53) — a strong recent install signal.
Support Ticket reviews are spread broadly — AfterShip Order Tracking (1,519), Essent Estimated Delivery Date (922), and Estimated Delivery Date ‑ ETA (476) all carry meaningful review bases. With this distribution, review velocity and rating differentiate support ticket apps better than total reviews alone.
Support Ticket Shopify Apps — Long-Term Review Trends
AfterShip Order Tracking accumulated 121 new reviews from Jan 2025 to Sep 2026, growing from 1,404 to 1,525 cumulative reviews — a steady addition rate for support ticket apps. Across the top 5 plotted support ticket apps, the steepest ongoing slopes mark the ones still actively winning new merchants — absolute review counts matter less than recent acceleration when picking apps in a category that's still growing.
Comparing support ticket apps on review trend slope rather than absolute count is the sharper signal — an app gaining reviews fast is winning current merchants, while AfterShip Order Tracking's 1,525 cumulative base reflects long-running adoption that may or may not still be translating to new installs.
Review Growth Velocity in Support Ticket — Which Apps Grew Fastest
Essent Estimated Delivery Date reached 1,000 reviews in 16 months since launch — the fastest ramp among the top 5 support ticket apps tracked here. AfterShip Order Tracking crossed the same milestone in 115 months, 99 months behind.
3 apps on this chart haven't yet crossed 1,000 reviews: Estimated Delivery Date ‑ ETA at 466, Evey Events & Tickets at 314, AE: Order Editing & Upsell at 250 cumulative reviews. Estimated Delivery Date ‑ ETA is closest to the milestone — its current count puts it roughly 47% of the way to 1,000.
The 99-month gap between Essent Estimated Delivery Date's and AfterShip Order Tracking's time-to-1,000 highlights how unevenly product-market fit landed across this support ticket set — the leader found its merchant audience early, while late-rampers took multiple years to reach the same review depth. For merchants comparing these apps today, slower-ramping apps may have closed the functionality gap but still operate on smaller review bases.
Top 5 Apps in Support Ticket
- Ticketline: Support Tickets — Has accumulated 1 reviews for support ticket at a 5.0★ average.
- StoreFAQ: Product FAQ Chatbot — Has accumulated 151 reviews for support ticket at a 4.9★ average.
- Essent Estimated Delivery Date — Has accumulated 1,002 reviews for support ticket at a 5.0★ average.
- AE: Order Editing & Upsell — Has accumulated 259 reviews for support ticket at a 5.0★ average.
- Cartsaver COD & OTP — Has accumulated 0 reviews for support ticket at a 5.0★ average.
Support Ticket Shopify Apps — Frequently Asked Questions
1. Which support ticket app has the most reviews on Shopify?
AfterShip Order Tracking has the most reviews among support ticket Shopify apps with 1,519 total reviews, ahead of Essent Estimated Delivery Date at 922. Sort the table by Reviews (High to Low) to see the full ranked list.
2. How are reviews used to measure support ticket app popularity on Shopify?
Reviews are the closest publicly available proxy for install volume on Shopify — Shopify doesn't publish install counts, so cumulative reviews and review velocity are the standard way to measure adoption. For support ticket apps, this page shows total reviews, new reviews per month, and time-to-1,000 reviews so you can compare both established scale and current momentum.
3. Which support ticket app is gaining reviews fastest on Shopify?
Essent Estimated Delivery Date is gaining the most new reviews this month among support ticket apps, adding 53 reviews in the past 30 days. Switch the table sub-tab to "Review Changes" to see all apps ordered by review velocity.
4. Which support ticket app reached 1,000 reviews fastest on Shopify?
Essent Estimated Delivery Date hit 1,000 reviews in 16 months since launch — the fastest review ramp among tracked support ticket Shopify apps. Use the "Fastest to 1,000 Reviews" chart above to compare against other apps or change the milestone (5,000, 10,000, etc.).
5. What is the average rating for top support ticket Shopify apps?
The top 5 support ticket apps average 4.8★ across 3,246 combined reviews — a strong overall quality benchmark. Individual ratings appear in the table above; sort by Reviews to see how rating varies across the most-installed apps.
6. Why does the most-reviewed support ticket app differ from the highest-share app on Shopify?
AfterShip Order Tracking has accumulated the most reviews over time (1,519), but Essent Estimated Delivery Date currently holds higher market share. Cumulative reviews reflect long-running merchant adoption, while market share is computed from recent review velocity — so a faster-ramping newer app can lead share before its cumulative reviews catch up.
7. How often are review counts for support ticket apps updated on Shopify?
Review counts and rating data refresh weekly on this page. The Reviews Trend chart aggregates monthly intervals by default — switch to weekly granularity for shorter-term signals or yearly for macro trends.
