Kustomer — Market Share Across Shopify App Store Groups
Kustomer's estimated install share within each Shopify App Store group it appears in — categories, keywords, and collections — with current %, status (Growing / Stable / Declining), and 30-day change. Filterable by date range and sortable by share or share change.
| Category/Keyword | Market Share | Status |
|---|---|---|
| Keyword shortcuts | 0.00%– | Stable |
| Category Chat Store management > Support > Chat | 0.00%– | Stable |
| Category Support Store management > Support | 0.00%– | Stable |
| Category Store management | 0.00%– | Stable |
| Category Helpdesk Store management > Support > Helpdesk | 0.00%– | Stable |
| Collection thank-you-order-status-chat | 0.00%– | Stable |
| Collection certified-technology-partners | 0.00%– | Stable |
Showing 1-7 out of 7
Key Insights:
- Kustomer captures 0 of installs in shortcuts — its strongest position among the 7 Shopify groups shown.
- All 7 top-share groups held steady this month — a settled install footprint for Kustomer.
Kustomer — Market Share Trend Across Top Groups
Monthly market share trajectory for Kustomer across its top 5 Shopify App Store groups over the past year — pick categories or keywords to plot, filter by country, and switch sub-tabs for absolute share or per-interval change.
Charts Data
| Category / Keyword | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 | Nov 2026 |
|---|---|---|---|---|---|---|
| Category Helpdesk | 0.47% | 0.47%– | 0.47%– | 0.47%– | 0.47%– | 0.47%– |
| Category Chat | 0.17% | 0.17%– | 0.17%– | 0.17%– | 0.17%– | 0.17%– |
| Category Support | 0.12% | 0.12%– | 0.12%– | 0.12%– | 0.12%– | 0.12%– |
| Keyword Shortcuts | 0.06% | 0.06%– | 0.06%– | 0.06%– | 0.06%– | 0.06%– |
| Category Store Management | 0.03% | 0.03%– | 0.03%– | 0.03%– | 0.03%– | 0.03%– |
Key Insights:
- Kustomer's biggest share gain is in Shortcuts — expanded from 0.0% to 0.1% over the charted period.
- Across the 5 plotted groups, Kustomer expanded share in 3 and contracted in 2.
Top Categories Kustomer Ranks In on Shopify
- Keyword shortcuts — Holds 0 market share in this Shopify keyword — a steady footprint for Kustomer.
- Category Chat — Holds 0 market share in this Shopify category — a steady footprint for Kustomer.
- Category Support — Holds 0 market share in this Shopify category — a steady footprint for Kustomer.
- Category Store management — Holds 0 market share in this Shopify category — a steady footprint for Kustomer.
- Category Helpdesk — Holds 0 market share in this Shopify category — a steady footprint for Kustomer.
Kustomer on Shopify — Market Share FAQs
1. Where does Kustomer have the most market share on Shopify?
Kustomer captures the largest share of installs in shortcuts — 0 of the group's tracked install base, followed by 0 in Chat and 0 in Support. Sort the table by Share to see the full ordered list.
2. Which Shopify categories is Kustomer gaining or losing share in?
Kustomer's share movement is mixed this month — gaining in some groups, holding or slipping in others. Use the "Market Share Changes" sub-tab to find both the climbers and the decliners ordered by movement size.
3. How is Kustomer's Shopify market share calculated?
Market share is estimated from each app's review velocity within a group, used as a proxy for install share. For category and collection groups, it's a straight share-of-reviews calculation; for keyword groups, ranking position is weighted (rank #1 ≈ 40× the weight of rank #22, with apps beyond #22 excluded) since search traffic concentrates heavily at the top. The Country filter on the table re-computes share using only that country's reviews.
4. How often does Kustomer's Shopify market share update?
Share figures are recomputed weekly from the latest review data. Significant share changes typically take 2–4 weeks to manifest because the underlying review base moves slowly; switch the chart's granularity to Weekly to spot inflection points within the noise.
