by TIDIO LLC
Live chat is enhanced with chatbots for superior customer support.
Free plan · From $29/mo · 7d trial
Kustomer Shopify App by Kustomer
See all your customers' order information right in the Kustomer Timeline. Multichannel Customer Support System
5.0 24 reviewsFree
Pros and cons
Pros and cons of Kustomer
Pros
- Centralized Customer Data: Seamless integration with Shopify and other platforms provides a unified view of customer interactions and order history.
- Customizable Environment: High flexibility for tailoring the platform to specific organizational needs and workflows.
- Efficient Reporting: In-depth reporting tools and precise metrics tracking enhance performance monitoring.
- Time-Saving Features: Quick actions like order edits and refunds within the interface streamline workflows.
Cons
- Resource-Intensive Implementation: Requires engineering resources for setup and custom integrations.
Screenshots
About the app
Multichannel Customer Support System
- Shopify order data: Get a complete view of your customer's orders by pulling Shopify order data.
- Order Modification: Cancel an order or get a refund directly from the Kustomer Timeline.
- Shopify Integration: Search or view Shopify order information inside Kustomer.
- Dynamic Message Population: Use shortcuts to automatically fill messages with specific order information.
- Chatbot templates: Use chatbot templates to automatically update customers on their status.
Keywords
AI CRM Shopify appscustomer support insights Shopify appsShopify data integration appsorder refunds automation Shopify appscustomer order search Shopify appsdynamic message customization Shopify appschatbot templates Shopify appsAI-powered support Shopify appsseamless integration CRM Shopify appscustomer experience insights Shopify apps
Key features
- View all customer orders and data in one unified timeline.
- Cancel orders or issue refunds directly from the support dashboard.
- Search and access Shopify order details without leaving the platform.
Pricing
Kustomer pricing plans
From $89 per month
$0 /month
Not sure which plan to pick? Discuss From $89 per month plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Kustomer costs for each of the plan(s)
The app has 1 pricing plan: 1 free and 0 paid. The free plan offered by Kustomer is From $89 per month.
The details of the plans are outlined below.
- From $89 per month: this plan is free forever, incurring no subscription costs.
Kustomer price summary
| Pricing summary | Free to install. Additional charges may apply. |
| Total pricing plan(s) | 1 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 0 |
| Free trial available | No |
For further information regarding Kustomer pricing plans, see the official website.
Comparison
Top Kustomer alternatives — detailed comparison
The table below highlights the crucial differences between Kustomer and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 5.0 ★ (24 reviews) | 4.8 ★ (1,357 reviews) | 4.3 ★ (704 reviews) | |
| Developed by | Kustomer | TIDIO LLC | Gorgias Inc. | |
| Launch date | 29 April 2020 | 14 July 2014 | 1 March 2017 | |
| Pricing | Free | Free, $29/month, $29/month, $39/month | $10/month, $60/month, $360/month, $900/month | |
| Objective | Multichannel Customer Support System | Live chat is enhanced with chatbots for superior customer support. | Better customer satisfaction. Simpler processes. Quick profit increase. | |
| Categories | Chat, Helpdesk | Chat, Helpdesk | Chat, Helpdesk | |
| Key features & highlights | ||||
| Purpose | See all your customers' order information right in the Kustomer Timeline. | Lyro AI is a customer experience platform offering live chat, chatbot services, ticket processing, email marketing, and more. | Combine all customer support interactions and related orders to promote growth by making customers happier. | |
| Features list |
|
|
| |
| Highlights | — |
| — | |
| User reviews and ratings | ||||
| Recommended | 100.0% | 93.6% | 87.0% | |
| Pros |
|
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| Cons |
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| |
| Pricing and plans | ||||
| Total pricing plans | 1 | 4 | 4 | |
| Free plan | Available | Available | Not available | |
| Free trial | No | Yes, for 7 day(s) | Yes, for 7 day(s) | |
| Technical information | ||||
| Rating | 5.0 ★ | 4.8 ★ | 4.3 ★ | |
| Total reviews | 24 | 1,362 | 706 | |
| Launch date | 29 April 2020 | 14 July 2014 | 1 March 2017 | |
More details about Kustomer
Product description
Kustomer provides a comprehensive view of your customer across various channels. It integrates with Shopify, enabling you to import order data and efficiently manage order updates, refunds, and cancellations using shortcuts and automations.
AI summary
The Shopify app integrates seamlessly with Kustomer, a customer service platform, to centralize customer interactions and order data in a unified timeline, enabling personalized support and efficient workflow management. Its strengths include robust Shopify integration, allowing agents to view order history, process refunds, and edit orders directly within the interface, reducing the need for multiple tabs and improving system performance. The platform offers customizable features, AI capabilities, and detailed reporting tools, enhancing productivity and tracking. A built-in knowledge base and chatbots further streamline customer self-service and support. However, implementation may require engineering resources due to its flexibility and advanced customization options. While the app excels in consolidating communication channels (email, social media, SMS), some users note the absence of an integrated phone feature. Continuous updates and a customer-centric design make it a versatile solution for businesses seeking to optimize their support operations.
Support
For any questions, concerns, or assistance with Kustomer, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected].
Language support
Details of the Kustomer are available in various languages on the Shopify app store, including English, French, German, Italian, Portuguese (Brazil), Portuguese (Portugal), Spanish, Chinese (Traditional), Chinese (Simplified), and Japanese.
Kustomer support information in a nutshell
| Support email | support |
| Contact number(s) | Not available |
| FAQ page | Not available |
| Privacy policy | Privacy details |
| Language support | English, French, German, Italian, Portuguese (Brazil), Portuguese (Portugal), Spanish, Chinese (Traditional), Chinese (Simplified), and Japanese |
Integration
The list of top Shopify apps, features or software tools that Kustomer seamlessly integrates with are given below.
Checkout40+ IntegrationsAircallChannelReplyKlaivyoLoopRecharge
Developer
| Name | Kustomer |
| Profile | See all apps by Kustomer |
| Website | View developer profile |
| Address | Short Hills, NJ |
Installation
How to install Kustomer on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Kustomer team.
2
The developer gets in touch
Kustomer contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
5.0
★★★★★
24 total reviews
Kustomer has an overall rating of 5.0 stars from a total of 24 reviews on the Shopify app store. Of these, 24 (100.0%) are positive, 0 (0.0%) are neutral, and 0 (0.0%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★Nathan Jamesfrom United States · 10 July 2025
I've used many of the leading helpdesks and, for me and my team, Kustomer takes the cake. Kustomer's workflow engine, pre-built integrations, custom integration capabilities, and the ability to customize almost any single aspect in the platform are what stands out for us. We also love the unified view of the customer's interactions with our brand and the strong Shopify connection. We've been able to streamline and automate many processes, resulting in lower handle times, resolution times, and response times. We also love how willing the Kustomer team is to work with us if something isn't quite going how we expect. Overall, our partnership with Kustomer has been positive and we look forward to continuing to use the platform.
★★★★★Halfdayfrom United States · 10 July 2025
The Shopify/Kustomer integration has been awesome for our support team. The order/user info comes through to the timeline seamlessly, making the conversation more efficient and more personalized. Recommend this integration!
★★★★★Great Jonesfrom United States · 10 July 2025
Kustomer has been a game-changer for our customer support team. The seamless integration with Shopify means we can view order history, customer details, and interactions all in one place—without switching tabs. It’s intuitive, fast, and has helped us resolve issues more efficiently. Our team loves how customizable the platform is, and our customers are noticing the difference in response time and personalization. Highly recommend for any Shopify-based business looking to level up their support experience!
★★★★★Mellannifrom United States · 10 July 2025
We have abandoned another very popular CSR system in Kustomer's favour, which was a great decision. This app is flexible, tech support is always here for you, and new features are added constantly. Starting with filters and automation and ending with a smart chatbot (integrated into Shopify in the blink of an eye), we enjoy working with it. Strongly recommend for all Shopify sellers. You should try, and you will never want anything else.
★★★★★SCHUTZfrom United States · 10 July 2025
We've been using Kustomer for years, and it's very easy to connect all our data and provide it to our agents on one screen. That's incredibly simple, the way our agents can handle cases and customer behavior/information.
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#4
thank-you-order-status-chat
Total reviews
24
No change vs 30 days ago
Average rating
5.0 ★
0.00 vs 30 days ago
Top market
US
83.2% of installs
Category & keyword rankings
Position and market share today
| Collectionthank-you-order-status-chat | #4 | 0.0% |
| Keywordshortcuts | #18 | 0.0% |
| KeywordVoice support | #31 | — |
| KeywordAI summaries | #51 | — |
Reviews trend
Cumulative reviews · last 6 months
24 → 24 reviews · rating steady at 5.0★
Ranks #4 in 1 of 10 App Store groups tracked.Open full charts →
Kustomer FAQs
How do I install the Kustomer Shopify app?
To install Kustomer on your Shopify store, click on the Kustomer installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Kustomer on your Shopify store, then contact us now.
What are the key features of Kustomer?
The key features offered by Kustomer to Shopify store owners are:
- Full View of Customer Orders via Shopify Data Integration
- Direct Order Refunds/Cancellations from Kustomer Timeline
- Efficient Order Data Access and Search within Kustomer
- Dynamic Message Customization with Shortcuts
- Automated Updates with Chatbot Templates
Does Kustomer integrate with other Shopify apps or tools?
Yes, Kustomer seamlessly integrates with other Shopify apps or tools, such as Get a complete view of your customer's orders by pulling Shopify order data., Cancel an order or get a refund directly from the Kustomer Timeline., Search or view Shopify order information inside Kustomer..
Is there a free trial available for Kustomer?
No, Kustomer does not offer any free trial.
What are the pricing plans for Kustomer?
The app offers 1 plan that is forever-free.
How does billing work for Kustomer?
Kustomer is completely free to install and use. Additional charges may or may not apply.
Can I cancel or upgrade my subscription plan at any time?
Yes, Kustomer allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Kustomer offer customer support?
Yes, Kustomer offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Is Kustomer compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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5.0★★★★★24 reviews · 100.0% positive
Writing reviews on ShopDigest is coming soon.
- NJNathan James★★★★★
I've used many of the leading helpdesks and, for me and my team, Kustomer takes the cake. Kustomer's workflow engine, pre-built integrations, custom integration capabilities, and the ability to customize almost any single aspect in the platform are what stands out for us. We also love the unified view of the customer's interactions with our brand and the strong Shopify connection. We've been able to streamline and automate many processes, resulting in lower handle times, resolution times, and response times. We also love how willing the Kustomer team is to work with us if something isn't quite going how we expect. Overall, our partnership with Kustomer has been positive and we look forward to continuing to use the platform.
- HAHalfday★★★★★
The Shopify/Kustomer integration has been awesome for our support team. The order/user info comes through to the timeline seamlessly, making the conversation more efficient and more personalized. Recommend this integration!
- GJGreat Jones★★★★★
Kustomer has been a game-changer for our customer support team. The seamless integration with Shopify means we can view order history, customer details, and interactions all in one place—without switching tabs. It’s intuitive, fast, and has helped us resolve issues more efficiently. Our team loves how customizable the platform is, and our customers are noticing the difference in response time and personalization. Highly recommend for any Shopify-based business looking to level up their support experience!
- MEMellanni★★★★★
We have abandoned another very popular CSR system in Kustomer's favour, which was a great decision. This app is flexible, tech support is always here for you, and new features are added constantly. Starting with filters and automation and ending with a smart chatbot (integrated into Shopify in the blink of an eye), we enjoy working with it. Strongly recommend for all Shopify sellers. You should try, and you will never want anything else.
- SCSCHUTZ★★★★★
We've been using Kustomer for years, and it's very easy to connect all our data and provide it to our agents on one screen. That's incredibly simple, the way our agents can handle cases and customer behavior/information.
- IWiTOUCH Wearables★★★★★
Kustomer keeps things running smoothly. I can see all the Shopify order info, process refunds, check past conversations, and keep everything organized. No more jumping between a bunch of tabs. It also pulls in emails, chats, and social messages, which is super helpful. It’s easy to customize and their support team has been great. If you’re running support for a busy store, this is definitely worth it.
- BABaubleBar★★★★★
We've been using Kustomer for a few years now after switching from another CRM, and it’s been a game-changer for our support team. The seamless Shopify integration lets agents view and manage orders directly within conversations, cutting down on time and clicks. The unified timeline, automation tools, and custom workflows have helped us streamline support across email, chat, and social channels. The UI is clean, the reporting is robust, and their support team is consistently helpful. Highly recommend for any growing Shopify store looking for a scalable, efficient CX solution.
- RWRosefield Women's Watches & Jewelry | Official Website★★★★★
We've been using Kustomer for a few years now, switching from Zendesk, and are very happy with its features and pricing.
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