Kustomer — Full Rankings Across Shopify App Store Groups
All categories, keywords, and collections where Kustomer ranks on the Shopify App Store, with current position, status (Leader / Climbing / Declining / Stable), and 30-day change — filterable by date range and sortable by rank or rank change.
| Category/Keyword | Position | Status | Avg Position | Best Position |
|---|---|---|---|---|
| Collection thank-you-order-status-chat | 4– | Stable | 3.8 | 3 |
| Keyword shortcuts | 18– | Stable | 18.2 | 16 |
| Keyword Voice support | 313 | Declining | 28.8 | 26 |
| Keyword AI summaries | 5114 | Declining | 43.6 | 37 |
| Keyword AI responses | 5718 | Declining | 47.0 | 39 |
| Keyword Real-time translation | 5814 | Declining | 50.0 | 44 |
| Category Helpdesk Store management > Support > Helpdesk | 6620 | Declining | 51.4 | 40 |
| Collection certified-technology-partners | 733 | Declining | 67.8 | 62 |
| Keyword Email chat | 747 | Declining | 69.5 | 64 |
| Keyword custom tutorial | 7928 | Declining | 66.2 | 49 |
Showing 1-10 out of 14
Key Insights:
- Kustomer ranks #4 in thank-you-order-status-chat — its strongest position among the 10 Shopify groups shown (14 groups in total).
- Over the past 30 days, 8 declined in rank — net downward pressure across the rendered groups.
Kustomer — Ranking Position Trend Across Top Groups
Monthly ranking trajectory for Kustomer across its top 5 Shopify App Store groups over the past year — pick any categories or keywords, change the date range, or switch to Ranking Changes for per-interval movement.
Charts Data
| Category / Keyword | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 | Nov 2026 |
|---|---|---|---|---|---|---|
| Keyword Shortcuts | #11 | #11– | #154 | #172 | #17– | #181 |
| Keyword Voice Support | #21 | #174 | #203 | #244 | #284 | #313 |
| Keyword Ai Summaries | #16 | #16– | #204 | #3212 | #419 | #5110 |
| Keyword Ai Responses | #20 | #20– | #222 | #3311 | #418 | #5716 |
| Category Thank-You-Order-Status-Chat | — | — | — | — | — | — |
Key Insights:
- Kustomer's strongest gain is in Shortcuts — climbed from #19 to #18 over the charted period.
- Across the 5 plotted groups, Kustomer improved its rank in 1 and declined in 3.
Kustomer — Where It Ranks Across the Shopify App Store
Kustomer appears across many Shopify App Store categories, keywords, and collections — a broad cross-category footprint that signals the app addresses problems shared by merchants across multiple verticals. Its strongest current position is #4 for thank-you-order-status-chat, followed by #18 for shortcuts. Over the past 30 days, Kustomer slipped 28 positions in custom tutorial — its sharpest single-group dip this month.
Kustomer's 28-position slide in custom tutorial alongside declines in 7 additional groups is broad enough that it usually reflects category-leader competitors gaining ground rather than Kustomer itself getting worse.
Kustomer — Long-Term Ranking Trajectory Across Top Groups
Across the top 5 groups plotted on this chart, Kustomer declined in 3 and improved in 1 — net downward pressure that often shows up before broader category-level moves. Its sharpest gain is in Shortcuts — climbing from #19 to #18 over the charted window.
Kustomer's 38-position slide in Ai Responses alongside declines in 2 additional groups is the kind of multi-category drop that usually reflects competitors gaining ground rather than the app itself getting worse — worth comparing against the rising alternatives in the merchant's target category.
Top Categories Kustomer Ranks In on Shopify
- Collection thank-you-order-status-chat — Ranks #4 in this Shopify collection.
- Keyword shortcuts — Ranks #18 in this Shopify keyword.
- Keyword Voice support — Currently #31 in this keyword — slipped 3 positions this month.
- Keyword AI summaries — Currently #51 in this keyword — slipped 14 positions this month.
- Keyword AI responses — Currently #57 in this keyword — slipped 18 positions this month.
Kustomer on Shopify — Rankings FAQs
1. Where does Kustomer rank highest on Shopify?
Kustomer's strongest position on the Shopify App Store is #4 in thank-you-order-status-chat, followed by #18 in shortcuts and #31 in Voice support. The Rankings table above shows every group Kustomer appears in, sorted by best position.
2. Which Shopify categories does Kustomer appear in?
Kustomer appears in 14 Shopify App Store groups in total — categories, keywords, and collections combined. The table above shows the top 10 where it currently ranks best; paginate or sort by Rank Change to see the rest.
3. Has Kustomer lost rank positions on Shopify recently?
Kustomer has slipped the most in custom tutorial, dropping 28 positions over the past 30 days. Switch the table sub-tab to "Ranking Changes" to see all decliners ordered by movement size.
4. How often do Kustomer's Shopify rankings update?
Kustomer's rankings are crawled weekly. The current trajectory shows downward pressure across multiple Shopify groups — use the date range filter on the table to compare any two snapshots and the chart to see the long-term shape.
