by RouteApp LLC
Boost growth with order safety, package monitoring and more.
Free
Loop Returns & Exchanges Shopify App by Loop
Use automation for your returns to cut costs, keep more profit, and increase customer loyalty. Handle returns, swaps, return labels, store credit and more!
4.6 450 reviewsFreePaid from $155/month
Pros and cons
Pros and cons of Loop Returns & Exchanges
Pros
- Efficient Onboarding Process: The onboarding experience is frequently praised for being smooth, well-organized, and supported by knowledgeable staff.
- Responsive Customer Support: Many users highlight the quick response times and helpfulness of the support team, often resolving issues promptly.
- Seamless Shopify Integration: The app integrates effortlessly with Shopify, reducing manual work and streamlining operations for users.
- User-Friendly Interface: Both customers and internal teams find the platform intuitive and easy to navigate.
Cons
- High Pricing Concerns: Several users find the app expensive, especially for smaller businesses, and criticize opaque pricing models.
- Contract Lock-In: Negative feedback highlights rigid 12-month contracts and difficulty canceling or adjusting plans.
Screenshots
About the app
Handle returns, swaps, return labels, store credit and more!
- Return Cost Optimization: Improve return costs with Workflows, Logistics, Point of Sale, and more.
- Exchange Incentives: Encourage trades with Bonus Credit, immediate exchanges and use the Shop Now feature.
- Fraud Prevention: Prevent fraud by using Workflows, Custom Rules, and Blocklists.
- Convenient Returns Solution: Offer a top-quality service with home pickup and easy, do-it-yourself returns.
- Shopper Behavior Insights: Gain confidence using the Tracking feature and understand customer habits with Insights.
Keywords
returns automation Shopify appsexchange management Shopify appsreturn labels Shopify appsstore credit Shopify appsreduce return costs Shopify appsincentivize exchanges Shopify appsreturn fraud prevention Shopify appspremium returns experience Shopify appsself-serve returns Shopify appsshopper behavior insights Shopify apps
Key features
- Automate return approvals and policies to save time and reduce manual work.
- Offer instant exchanges and bonus credit to encourage repeat purchases.
- Detect and prevent return fraud with custom rules and blocklists.
Pricing
Loop Returns & Exchanges pricing plans
Checkout+
$0 /month
- Returns software
- US & Canada domestic return labels
- Return Bars
- Advanced features
- Package protection
Essential
$155 /month
- Unlimited destinations
- Automated return policies
- Carrier rate shopping
- Workflows
- More at link below ↓
Advanced
$340 /month
- Full Essential plan, and
- Shop Now
- Instant exchange
- Bonus credit
- Fraud prevention
Not sure which plan to pick? Discuss Checkout+ or Essential plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Loop Returns & Exchanges costs for each of the plan(s)
The app has 3 pricing plans: 1 free and 2 paid. The free plan offered by Loop Returns & Exchanges is Checkout+. The paid plans offered by Loop Returns & Exchanges are Essential, Advanced.
The details of the plans are outlined below.
- Checkout+: this plan is free forever, incurring no subscription costs. It offers a wide range of features like Returns software, US & Canada domestic return labels, Return Bars, Advanced features, Package protection, More at link below ↓.
- Essential: the Essential plan costs $155 and has no free trial period. The plan offers a host of features, including Unlimited destinations, Automated return policies, Carrier rate shopping, Workflows, More at link below ↓.
- Advanced: the Advanced plan costs $340 and has no free trial period. The plan offers a host of features, including Full Essential plan, and, Shop Now, Instant exchange, Bonus credit, Fraud prevention, More at link below ↓.
Loop Returns & Exchanges price summary
| Pricing summary | Free plan available |
| Total pricing plan(s) | 3 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 2 |
| Cost of paid plan(s) | $155, $340 |
| Free trial available | No |
For further information regarding Loop Returns & Exchanges pricing plans, see the official website.
Comparison
Top Loop Returns & Exchanges alternatives — detailed comparison
The table below highlights the crucial differences between Loop Returns & Exchanges and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.6 ★ (446 reviews) | 4.0 ★ (376 reviews) | 4.9 ★ (406 reviews) | |
| Developed by | Loop | RouteApp LLC | ReturnGO | |
| Launch date | 27 May 2021 | 17 January 2019 | 14 September 2020 | |
| Pricing | Free, $155/month, $340/month | Free | $147/month, $297/month | |
| Objective | Handle returns, swaps, return labels, store credit and more! | Boost growth with order safety, package monitoring and more. | Handle Returns, Swaps, Refunds, Return Labels, and Credits | |
| Categories | Returns and exchanges, Order tracking | Order tracking, Returns and exchanges | Returns and exchanges, Order tracking | |
| Key features & highlights | ||||
| Purpose | Use automation for your returns to cut costs, keep more profit, and increase customer loyalty. | Lower your support expenses and boost income with parcel protection, tracing, advertising, and additional features. | Simplify returns and exchanges with a personalized return portal for straightforward return management. | |
| Features list |
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| Highlights |
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| User reviews and ratings | ||||
| Recommended | 91.1% | 75.3% | 98.3% | |
| Pros |
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| Cons |
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| Pricing and plans | ||||
| Total pricing plans | 3 | 1 | 2 | |
| Free plan | Available | Available | Not available | |
| Free trial | No | No | Yes, for 14 day(s) | |
| Technical information | ||||
| Rating | 4.6 ★ | 4.0 ★ | 4.9 ★ | |
| Total reviews | 450 | 377 | 408 | |
| Launch date | 27 May 2021 | 17 January 2019 | 14 September 2020 | |
More details about Loop Returns & Exchanges
Product description
Loop is an automated platform that enhances customer shopping experience and increases brand value by customizing it in a way that suits the brand's growth. It has successfully improved customer retention and upsell value for brands like Princess Polly, Allbirds, and Marine Layer by making returns hassle-free.
AI summary
Loop is a Shopify app designed to streamline returns, exchanges, and warranty claims, offering automation to reduce manual workload and improve customer experience. Its key features include a customizable self-service portal, automated workflows, and integrations with Shopify and third-party systems like warehouse management tools. The platform supports branded policies, printerless returns, and analytics to track return reasons and optimize operations. Notable functionalities like "Shop Now" and "Instant Exchange" encourage customers to retain revenue through exchanges rather than refunds. Strengths include seamless Shopify integration, robust customization options, and responsive customer support, often praised for quick resolution times and hands-on onboarding assistance. The app is particularly valued by mid-sized to large businesses for its scalability and feature depth. However, limitations include inconsistent support experiences, with some users reporting delayed responses or unresolved technical issues. Pricing transparency and contract flexibility are occasional pain points, as the pay-per-return model and mandatory annual contracts may not suit smaller businesses. A few users note challenges with financial reconciliation and occasional bugs in third-party integrations. Overall, Loop is a comprehensive solution for automating returns, though its value depends on business size and specific needs.
Support
For any questions, concerns, or assistance with Loop Returns & Exchanges, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Loop Returns & Exchanges offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the Loop Returns & Exchanges are available in various languages on the Shopify app store, including English.
Loop Returns & Exchanges support information in a nutshell
| Support email | support |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that Loop Returns & Exchanges seamlessly integrates with are given below.
CheckoutCustomer accountsShopify POSShopify FlowShopify AdminAttentiveGlobal-EGorgiasKlaviyoNetSuiteShiphero
Developer
| Name | Loop |
| Profile | See all apps by Loop |
| Website | View developer profile |
| Address | PO Box 16250, Columbus, OH, 43126 |
Installation
How to install Loop Returns & Exchanges on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Loop team.
2
The developer gets in touch
Loop contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.6
★★★★★
450 total reviews
Loop Returns & Exchanges has an overall rating of 4.6 stars from a total of 450 reviews on the Shopify app store. Of these, 410 (91.1%) are positive, 3 (0.7%) are neutral, and 37 (8.2%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★Softiesfrom United States · 4 November 2026
Rece from Loop’s customer support team was incredibly responsive and helpful as we explored our return fee options and figured out what would work best for our customers. He coordinated with his team to add the feature we needed to our account and shared clear, step-by-step instructions for enabling it across our Loop instances. Thanks for making the process so easy, Rece!
★★★★★Milk Makeupfrom United States · 28 October 2026
Moving from Narvar to Loop Returns for our returns and exchanges has been one of the best changes we've made. Whenever we've run into an issue, their team has been incredibly helpful and quick to resolve it. It's been a great experience overall!
★★★★★CUURTfrom Hong Kong SAR · 22 October 2026
Great product for eCommerce, great and responsive support team
★★★★★NAGHEDIfrom United States · 21 October 2026
Thank you for your assistance and clear responses!
★★★★★huhafrom Canada · 21 October 2026
I am testing out a new returns process and it has been very challenging! The Loop Support team has been so helpful. I highly recommend getting support from the team because it has really helped with our new returns process.
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#3
Orders · Exchanges
Total reviews
450
▲ 6 vs 30 days ago
Average rating
4.6 ★
0.00 vs 30 days ago
Top market
US
76.5% of installs · ▼ 0.36%
Category & keyword rankings
Position and market share today
| CategoryOrders | #3 | 0.5% ▲0.0 |
| KeywordExchanges | #3 | 6.9% ▲1.6 |
| Collectionapps-to-extend-hydrogen-build | #4 | 2.5% ▲0.3 |
| KeywordCustomer blocklists | #6 | 0.6% ▼1.0 |
Reviews trend
Cumulative reviews · last 6 months
423 → 450 reviews · rating steady at 4.6★
Ranks #3 in 2 of 10 App Store groups tracked.Open full charts →
Loop Returns & Exchanges FAQs
How do I install the Loop Returns & Exchanges Shopify app?
To install Loop Returns & Exchanges on your Shopify store, click on the Loop Returns & Exchanges installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Loop Returns & Exchanges on your Shopify store, then contact us now.
What are the key features of Loop Returns & Exchanges?
The key features offered by Loop Returns & Exchanges to Shopify store owners are:
- Optimize return costs with Workflows, Logistics, Point of Sale, and more
- Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
- Protect against return fraud using Workflows, Custom Rules, and Blocklists
- Provide a premium experience with at-home pickup and simple, self-serve returns
- Build confidence with Tracking and learn about behavior with Intelligence
Does Loop Returns & Exchanges integrate with other Shopify apps or tools?
Yes, Loop Returns & Exchanges seamlessly integrates with other Shopify apps or tools, such as Improve return costs with Workflows, Logistics, Point of Sale, and more., Encourage trades with Bonus Credit, immediate exchanges and use the Shop Now feature., Prevent fraud by using Workflows, Custom Rules, and Blocklists..
Is there a free trial available for Loop Returns & Exchanges?
No, Loop Returns & Exchanges does not offer any free trial.
What are the pricing plans for Loop Returns & Exchanges?
The app has 3 pricing plans: 1 free and 2 paid. The paid plans cost $155/month, $340/month and have no free trial period.
How does billing work for Loop Returns & Exchanges?
Loop Returns & Exchanges uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Loop Returns & Exchanges allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Loop Returns & Exchanges offer customer support?
Yes, Loop Returns & Exchanges offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Loop Returns & Exchanges offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Loop Returns & Exchanges compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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4.6★★★★★450 reviews · 91.1% positive
Writing reviews on ShopDigest is coming soon.
- SOSofties★★★★★
Rece from Loop’s customer support team was incredibly responsive and helpful as we explored our return fee options and figured out what would work best for our customers. He coordinated with his team to add the feature we needed to our account and shared clear, step-by-step instructions for enabling it across our Loop instances. Thanks for making the process so easy, Rece!
- MMMilk Makeup★★★★★
Moving from Narvar to Loop Returns for our returns and exchanges has been one of the best changes we've made. Whenever we've run into an issue, their team has been incredibly helpful and quick to resolve it. It's been a great experience overall!
- CUCUURT★★★★★
Great product for eCommerce, great and responsive support team
- NANAGHEDI★★★★★
Thank you for your assistance and clear responses!
LOLoopDeveloperThank you for the positive feedback 💙⭐️If there's anything we can do to make your experience even better, feel free to let us know!
- HUhuha★★★★★
I am testing out a new returns process and it has been very challenging! The Loop Support team has been so helpful. I highly recommend getting support from the team because it has really helped with our new returns process.
- MSMichael Stars★★★★★
Great overall platform and easy to tailor to your online stores needs. Loop Support is always so helpful and quick to respond when an issue arises.
- MWMZ Wallace★★★★★
Support specialist Rece was so helpful in getting to the bottom of an issue that we were experiencing. He was patient, informative and very friendly. Great experience with Loop's support team.
- ESEssato&Co★★★★★
We were unbelievably impressed by the customer service and support that Brooke McCormick provided during onboarding - above and beyond. The app is working great and any issues addressed immediately.
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