CWILL:AI Chatbot &Live Chat
by channelwill
Free
Moose AI Chatbot & Live Chat Shopify App by MOOSE INNOVATIONS INC.
Gather tickets in one place, track support's effectiveness, and make sure customers are happy.
5.0 485 reviewsFreePaid from $19/month
Pros and cons
Pros and cons of Moose AI Chatbot & Live Chat
Pros
- Excellent Customer Support: Consistently praised for responsiveness, knowledge, and willingness to go above and beyond.
- Easy Setup and Installation: Frequently highlighted for its simplicity and quick onboarding process.
- User-Friendly Interface: Intuitive design and clean layout make navigation effortless.
- Rich Functionality: Packed with features, often surpassing paid alternatives.
Cons
- Limited Template Variety: Some users noted a lack of diverse templates and custom font options.
- Occasional Bugs: Minor issues reported, particularly during initial setup or customization.
Screenshots
About the app
- Round-the-clock assistance: Support available all the time
- Shopify Interface: Simple User Interface designed specifically for Shopify
- Centralized Email Inquiries: Combine all email queries from various channels into one location.
- Ticket assignments empowerment: Gives support teams the ability to assign tickets
- Performance Monitoring: Track team performance using detailed reports and analysis tools.
Keywords
Live chat support Shopify appsWhatsApp integration Shopify appsOmnichannel customer service Shopify appsFAQ builder Shopify appsMultilingual support Shopify appsAI-powered translation Shopify appsCustomer service widget Shopify appsHelpdesk integration Shopify appsTrack order Shopify appsPre-built FAQ templates Shopify appsContact us page Shopify appsMobile-ready support Shopify appsLive chat and FAQ Shopify appsWhatsApp button Shopify appsSelf-service FAQ Shopify apps
Key features
- Manage live chat, FAQs, and social media support in one centralized platform.
- Customize WhatsApp icons and prefill messages for seamless customer interactions.
- Automatically translate FAQs and order tracking with AI-powered multilingual support.
Pricing
Moose AI Chatbot & Live Chat pricing plans
Free Forever
$0 /month
- UNLIMITED AI chatbot replies
- Unlimited chat history
- Standard widget customization
- Unlimited FAQs
- Detailed analytics
Starter
$19 /month
- UNLIMITED AI chatbot replies
- Unlimited chat history
- Advanced widget customization
- Premium FAQs templates
- Language switcher
Growth
$49 /month
- UNLIMITED AI chatbot replies
- All Starter plan features
- Unlimited email channels
- Advanced ticket management features
- Priority support
Business
$249 /month
- UNLIMITED AI chatbot replies
- All Growth plan features
- Unlimited team members
- Dedicated support service
Not sure which plan to pick? Discuss Free Forever or Starter plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Moose AI Chatbot & Live Chat costs for each of the plan(s)
The app has 4 pricing plans: 1 free and 3 paid. The free plan offered by Moose AI Chatbot & Live Chat is Free Forever. The paid plans offered by Moose AI Chatbot & Live Chat are Starter, Growth, Business.
The details of the plans are outlined below.
- Free Forever: this plan is free forever, incurring no subscription costs. It offers a wide range of features like UNLIMITED AI chatbot replies, Unlimited chat history, Standard widget customization, Unlimited FAQs, Detailed analytics.
- Starter: the Starter plan costs $19 and comes with a 7-day free trial period. The plan offers a host of features, including UNLIMITED AI chatbot replies, Unlimited chat history, Advanced widget customization, Premium FAQs templates, Language switcher, Unlimited integration.
- Growth: the Growth plan costs $49 and comes with a 7-day free trial period. The plan offers a host of features, including UNLIMITED AI chatbot replies, All Starter plan features, Unlimited email channels, Advanced ticket management features, Priority support.
- Business: the Business plan costs $249 and comes with a 7-day free trial period. The plan offers a host of features, including UNLIMITED AI chatbot replies, All Growth plan features, Unlimited team members, Dedicated support service.
Moose AI Chatbot & Live Chat price summary
| Pricing summary | Free plan available. Free trial available. |
| Total pricing plan(s) | 4 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 3 |
| Cost of paid plan(s) | $19, $49, $249 |
| Free trial available | Yes, for 7 day(s) |
For further information regarding Moose AI Chatbot & Live Chat pricing plans, see the official website.
Comparison
Top Moose AI Chatbot & Live Chat alternatives — detailed comparison
The table below highlights the crucial differences between Moose AI Chatbot & Live Chat and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 5.0 ★ (483 reviews) | 4.8 ★ (101 reviews) | 4.8 ★ (71 reviews) | |
| Developed by | MOOSE INNOVATIONS INC. | channelwill | Buddify | |
| Launch date | 22 August 2023 | 11 April 2025 | 14 April 2025 | |
| Pricing | Free, $19/month, $49/month, $249/month | Free | $49/month, $79/month, $199/month | |
| Objective | — | AI chat bot & live chat with helpdesk inbox and FAQ support | 4 specialized AI Agents to grow sales and automate support | |
| Categories | Chat, FAQ | Chat, FAQ | Chat, FAQ | |
| Key features & highlights | ||||
| Purpose | Gather tickets in one place, track support's effectiveness, and make sure customers are happy. | Smart sale chatbot with instant order tracking. Boost sales with automated customer support. | 4 AI agents working 24/7 to engage shoppers, close sales, automate support, and increase conversions | |
| Features list |
|
|
| |
| Highlights | — |
|
| |
| User reviews and ratings | ||||
| Recommended | 99.8% | 95.2% | 92.8% | |
| Pros |
| — |
| |
| Cons |
| — |
| |
| Pricing and plans | ||||
| Total pricing plans | 4 | 0 | 3 | |
| Free plan | Available | Not available | Not available | |
| Free trial | Yes, for 7 day(s) | No | Yes, for 7 day(s) | |
| Technical information | ||||
| Rating | 5.0 ★ | 4.8 ★ | 4.8 ★ | |
| Total reviews | 485 | 104 | 69 | |
| Launch date | 22 August 2023 | 11 April 2025 | 14 April 2025 | |
More details about Moose AI Chatbot & Live Chat
Product description
MooseDesk is a tool that simplifies customer support management, from handling help center tickets to evaluating team performance. It aims to improve customer satisfaction and team effectiveness, leading to increased sales and business growth.
AI summary
Moosedesk is a Shopify app designed to enhance customer support operations with features such as live chat, WhatsApp integration, FAQ management, and ticket support. The app is noted for its intuitive interface, seamless Shopify integration, and extensive customization options, allowing businesses to tailor the solution to their brand. Setup is straightforward, and the app includes automation tools and a knowledge base to streamline customer inquiries. A standout aspect is the responsive and highly praised customer support, which offers prompt assistance, including personalized demo calls and quick issue resolution. While the app is currently free, some reviews highlight minor limitations, such as a need for more diverse templates and font customization options. Overall, Moosedesk is a robust, user-friendly solution for Shopify merchants seeking to improve their customer service efficiency.
Support
For any questions, concerns, or assistance with Moose AI Chatbot & Live Chat, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Moose AI Chatbot & Live Chat offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the Moose AI Chatbot & Live Chat are available in various languages on the Shopify app store, including English.
Moose AI Chatbot & Live Chat support information in a nutshell
| Support email | help |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that Moose AI Chatbot & Live Chat seamlessly integrates with are given below.
Shopify AdminBON LoyaltyEmailLivechatUpPromote Affiliate Marketing
Developer
| Name | MOOSE INNOVATIONS INC. |
| Profile | See all apps by MOOSE INNOVATIONS INC. |
| Website | View developer profile |
| Address | 333 Bering Ave, Unit 700, Etobicoke,, ON, M8Z 3A8 |
Installation
How to install Moose AI Chatbot & Live Chat on your Shopify store
1
Send your details
Your name, email and store domain go straight to the MOOSE INNOVATIONS INC. team.
2
The developer gets in touch
MOOSE INNOVATIONS INC. contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
5.0
★★★★★
485 total reviews
Moose AI Chatbot & Live Chat has an overall rating of 5.0 stars from a total of 485 reviews on the Shopify app store. Of these, 484 (99.8%) are positive, 1 (0.2%) are neutral, and 0 (0.0%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★CBD-Certified.comfrom France · 15 October 2026
Great app. easy setup and custom. great great support. efficient and reactive team. Thank you Ame, Kelly, Mabel and Thomas for your help!
★★★★★PRYDZfrom United States · 6 October 2026
Great app so far! Ame was super helpful and kind in reply to my questions.
★★★★★Velinfrom France · 3 October 2026
Thanks Ann to help me for my problem about the chatbot <3
★★★★★REGROWfrom Australia · 30 September 2026
We installed this app on two of our separate Shopify stores, butmuch to our surprise each store ended up with differing versions of the app. With Paige's clear understanding of the issue and persistence, she ensured both stores used the same version for styling & functionality continuity. We were very happy with Paige's support." Thank you!
★★★★★Pippo and Poppy's Online Play Storefrom United Kingdom · 29 September 2026
Thomas right on hand in minutes to help out with my onboarding queries. Ensured my quick and easy finishing of the process. Highly recommend!
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#1
FAQ · Custom URL
Total reviews
485
▲ 5 vs 30 days ago
Average rating
5.0 ★
0.00 vs 30 days ago
Top market
US
40.0% of installs · ▲ 1.82%
Category & keyword rankings
Position and market share today
| CategoryFAQ | #1 | 22.5% ▲0.9 |
| KeywordCustom URL | #1 | 29.8% ▲1.8 |
| KeywordRich text editor | #1 | 57.6% ▲46.4 |
| KeywordInstant answers | #1 | 43.9% ▲33.0 |
Reviews trend
Cumulative reviews · last 6 months
442 → 485 reviews · rating steady at 5.0★
Ranks #1 in 5 of 10 App Store groups tracked.Open full charts →
Moose AI Chatbot & Live Chat FAQs
How do I install the Moose AI Chatbot & Live Chat Shopify app?
To install Moose AI Chatbot & Live Chat on your Shopify store, click on the Moose AI Chatbot & Live Chat installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Moose AI Chatbot & Live Chat on your Shopify store, then contact us now.
What are the key features of Moose AI Chatbot & Live Chat?
The key features offered by Moose AI Chatbot & Live Chat to Shopify store owners are:
- AI Learning: Build a smarter chatbot using your FAQs, Q&A, and products
- 24/7 automation: Automate routine support and route complex cases to agents
- Omnichannel inbox: Manage chat, email, and social messages in one place
- Self-service support: Let customers track orders and find answers instantly
- Product FAQs: Manage product-specific FAQs displayed on each product page
Does Moose AI Chatbot & Live Chat integrate with other Shopify apps or tools?
Yes, Moose AI Chatbot & Live Chat seamlessly integrates with other Shopify apps or tools, such as Support available all the time, Simple User Interface designed specifically for Shopify, Combine all email queries from various channels into one location..
Is there a free trial available for Moose AI Chatbot & Live Chat?
Yes, Moose AI Chatbot & Live Chat offers a 7-day free trial on all its paid plans.
What are the pricing plans for Moose AI Chatbot & Live Chat?
The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $19/month, $49/month, $249/month, and come with a 7-day free trial period.
How does billing work for Moose AI Chatbot & Live Chat?
Moose AI Chatbot & Live Chat uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Moose AI Chatbot & Live Chat allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Moose AI Chatbot & Live Chat offer customer support?
Yes, Moose AI Chatbot & Live Chat offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Moose AI Chatbot & Live Chat offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Moose AI Chatbot & Live Chat compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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- CBCBD-Certified.com★★★★★
Great app. easy setup and custom. great great support. efficient and reactive team. Thank you Ame, Kelly, Mabel and Thomas for your help!
- PRPRYDZ★★★★★
Great app so far! Ame was super helpful and kind in reply to my questions.
- VEVelin★★★★★
Thanks Ann to help me for my problem about the chatbot <3
- REREGROW★★★★★
We installed this app on two of our separate Shopify stores, butmuch to our surprise each store ended up with differing versions of the app. With Paige's clear understanding of the issue and persistence, she ensured both stores used the same version for styling & functionality continuity. We were very happy with Paige's support." Thank you!
- PAPippo and Poppy's Online Play Store★★★★★
Thomas right on hand in minutes to help out with my onboarding queries. Ensured my quick and easy finishing of the process. Highly recommend!
- IKIkuista★★★★★
Support and app itself works flawless. Especially Mabel from support team has been very helpful!
- ARArtLaserUA★★★★★
Thanks for the great support and quick response. Everything worked.
- SASmiths Attic★★★★★
Thomas was very helpful showing me how to complete the setup
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