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Reputon Customer Reviews Shopify App by Reputon

Ask for customer reviews via email on platforms like Google or Facebook to increase trust and sales. Increase reviews on Google, Facebook, Yelp and other platforms.

4.9 1,168 reviewsFreePaid from $9.99/month

Install in your Shopify store We pass your name, email and store domain to the Reputon team so they can help install and configure the app on your store.

.myshopify.com

Pros and cons

Pros and cons of Reputon Customer Reviews App

Pros
  • Ease of Use: The app is consistently praised for its simple setup and intuitive interface.
  • Quick Results: Many users reported receiving reviews shortly after installation.
  • Automated Review Collection: The app effectively automates the process of requesting and managing customer reviews.
  • Customer Support: Several users highlighted responsive and helpful customer service.
Cons
  • Limited Email Customization: Some users struggled with editing email templates to match their brand.
  • Free Plan Restrictions: The free version’s limit of 50 emails was noted as a drawback.

Screenshots

Reputon Customer Reviews App Shopify app screenshot 1
Reputon Customer Reviews App Shopify app screenshot 2
Reputon Customer Reviews App Shopify app screenshot 3
Reputon Customer Reviews App Shopify app screenshot 4
Reputon Customer Reviews App Shopify app screenshot 5
Reputon Customer Reviews App Shopify app screenshot 6
Reputon Customer Reviews App Shopify app screenshot 7
Reputon Customer Reviews App Shopify app screenshot 8
Reputon Customer Reviews App Shopify app screenshot 9

About the app

Increase reviews on Google, Facebook, Yelp and other platforms.

  • Boosting Online Reviews: Manage your reputation by getting more reviews on sites like Google reviews.
  • Automated Communications: Automatic Emails: Send follow-up emails, texts, and review link/QR codes that are personalized by AI.
  • Unlimited Review Site Links: Review Links: Allow your customers to access countless review websites.
  • Targeted Review Request: Request for Reviews: Ask new or previous customers for reviews within two months.
  • Custom Feedback Management: Avoid Negative Reviews: Use a custom feedback form

Install in your Shopify store We pass your name, email and store domain to the Reputon team so they can help install and configure the app on your store.

Keywords

customer reviews Shopify appsGoogle reviews Shopify appsTrustpilot reviews Shopify appsFacebook reviews Shopify appsnegative feedback Shopify appsreview request Shopify appscoupon reviews Shopify appsfeedback form Shopify appsrate widget Shopify appsemail analytics Shopify appsAI follow-up emails Shopify appspast order reviews Shopify apps

Key features

  • Send AI-personalized follow-up emails to request reviews from customers.
  • Redirect unhappy customers to a private feedback form to avoid bad reviews.
  • Add a "Rate Us" widget to your storefront for easy customer feedback.

Pricing

Reputon Customer Reviews App pricing plans

Beginner
$0 /month
  • 50 emails / month
  • Customizable email templates
  • Multiple review links
  • Flexible email triggers
  • Bad reviews filter
Lite
$9.99 /month
  • 150 emails / month
  • + All Beginner plan features
  • HTML email editor
  • Import from .CSV
  • Sending time option
Standard
$24.99 /month
  • 500 emails / month
  • + All Lite plan features
  • Sending frequency option
  • Email blacklist
  • Order delivered/Order tag email trigger
Advanced
$49.99 /month
  • 1500 emails / month
  • + All Standard plan features
  • Branded email domain
  • Aftership integration
  • VIP customer support

Not sure which plan to pick? Discuss Beginner or Lite plans with us, learn about custom pricing, or get a demo.

Here’s an overview of Reputon Customer Reviews App costs for each of the plan(s)

The app has 4 pricing plans: 1 free and 3 paid. The free plan offered by Reputon Customer Reviews App is Beginner. The paid plans offered by Reputon Customer Reviews App are Lite, Standard, Advanced.

The details of the plans are outlined below.

  • Beginner: this plan is free forever, incurring no subscription costs. It offers a wide range of features like 50 emails / month, Customizable email templates, Multiple review links, Flexible email triggers, Bad reviews filter, Email stats, AI email localization.
  • Lite: the Lite plan costs $9.99 and has no free trial period. The plan offers a host of features, including 150 emails / month, + All Beginner plan features, HTML email editor, Import from .CSV, Sending time option, Skip POS orders option.
  • Standard: the Standard plan costs $24.99 and has no free trial period. The plan offers a host of features, including 500 emails / month, + All Lite plan features, Sending frequency option, Email blacklist, Order delivered/Order tag email trigger.
  • Advanced: the Advanced plan costs $49.99 and has no free trial period. The plan offers a host of features, including 1500 emails / month, + All Standard plan features, Branded email domain, Aftership integration, VIP customer support.

Reputon Customer Reviews App price summary

Pricing summaryFree plan available
Total pricing plan(s)4
Number of free plan(s)1
Number of paid plan(s)3
Cost of paid plan(s)$9.99, $24.99, $49.99
Free trial availableNo

For further information regarding Reputon Customer Reviews App pricing plans, see the official website.

Install in your Shopify store We pass your name, email and store domain to the Reputon team so they can help install and configure the app on your store.

Comparison

Top Reputon Customer Reviews App alternatives — detailed comparison

The table below highlights the crucial differences between Reputon Customer Reviews App and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.

Apps
Reputon Customer Reviews AppInstall
Reputon Google ReviewsInstall
Loox ‑ Product Reviews AppInstall
Add app
General information
Ratings4.9 ★ (1,168 reviews)5.0 ★ (1,548 reviews)4.9 ★ (9,875 reviews)
Developed byReputonReputonLoox
Launch date26 September 201810 March 202016 October 2015
PricingFree, $9.99/month, $24.99/month, $49.99/monthFree, $6.99/monthFree, $49.99/month, $299.99/month
ObjectiveIncrease reviews on Google, Facebook, Yelp and other platforms.App for Google customer reviews. Brings in reviews & feedback.Marketing with Social Proof: Using Product Reviews, Referrals, and Upselling
CategoriesProduct reviews, Social proofProduct reviews, Social proofProduct reviews, Social proof
Key features & highlights
PurposeAsk for customer reviews via email on platforms like Google or Facebook to increase trust and sales.App to import Google reviews. Add testimonials and various widgets to your shop.Boost your brand using social proof marketing - Include customer testimonials, images, videos, and references.
Features list
  • Send AI-personalized follow-up emails to request reviews from customers.
  • Redirect unhappy customers to a private feedback form to avoid bad reviews.
  • Add a "Rate Us" widget to your storefront for easy customer feedback.
  • Automatically import and showcase Google reviews and testimonials directly on your website.
  • Display customer review photos for enhanced authenticity and visual credibility.
  • Choose from multiple widget styles like carousel, grid, masonry, and compact badges.
  • Automatically collect product reviews with photos and videos through personalized email requests.
  • Offer discounts to customers as incentives for submitting photo or video reviews.
  • Display reviews in customizable widgets like carousels, pop-ups, badges, and sidebars on your storefront.
Highlights—
  • Based in United States
  • Based in Poland
User reviews and ratings
Recommended97.6%98.2%97.7%
Pros
  • The app is consistently praised for its simple setup and intuitive interface.
  • Many users reported receiving reviews shortly after installation.
  • The app effectively automates the process of requesting and managing customer reviews.
  • Several users highlighted responsive and helpful customer service.
  • The app helps filter negative reviews and direct them for private resolution.
  • Users appreciate the app’s affordability compared to competitors.
  • Seamlessly directs customers to platforms like Google and Trustpilot.
  • Many noted an increase in reviews and customer trust.
  • Users liked the ability to tailor review request emails.
  • The interface is easy to navigate, even for non-technical users.
  • Consistently reported as extremely fast and simple to install, often taking only minutes with no technical expertise required.
  • Features an intuitive design that makes navigation and operation straightforward for users of all skill levels.
  • Integrates Google reviews quickly and reliably, displaying them directly on user websites.
  • Effectively showcases positive reviews and increases customer confidence in the business, contributing to enhanced brand reputation.
  • Automated reminders and review prompts help businesses collect more customer feedback and positive reviews.
  • Offers various customization and layout choices for how reviews are shown, providing flexibility to match website design needs.
  • Clean and visually appealing widgets enhance site aesthetics and make review displays look trustworthy and credible.
  • Support team is frequently highlighted as helpful, timely, and effective in resolving queries and implementing customizations.
  • Many users note the app’s cost as reasonable or competitive relative to its benefits and features.
  • The app runs smoothly and consistently fulfills its described functionalities without major technical issues.
  • The app is quick to install and seamlessly integrates with Shopify, requiring minimal technical effort.
  • The intuitive design makes navigation and management straightforward for both admins and customers.
  • Many users reported significant increases in sales and customer engagement due to the app’s features.
  • The app efficiently gathers reviews post-purchase, reducing manual effort for store owners.
  • Customers appreciate the ability to submit visual feedback, enhancing product credibility.
  • Flexible settings allow the app to align with store branding and design preferences.
  • Quick and helpful assistance from the support team resolves issues promptly.
  • Users find the app cost-effective, offering high value for its features.
  • Displaying authentic reviews builds customer confidence and improves conversion rates.
  • Incentives like discount codes for reviews encourage customer participation.
Cons
  • Some users struggled with editing email templates to match their brand.
  • The free version’s limit of 50 emails was noted as a drawback.
  • Some users wanted better options for disabling emails for in-store purchases.
  • Some users experience frequent or persistent prompts to submit feedback, which can be disruptive to workflow.
  • Users managing more than one Google business location mention insufficient options for displaying or managing multiple locations.
  • Dissatisfaction with the frequency of review updates (e.g., 36-hour refresh), with requests for more frequent updates.
  • Some confusion exists regarding the differences between related apps or features, making initial selection more difficult.
  • Users note a lack of clear analytics or methods to directly measure the app's effectiveness on visitor trust or conversion rates.
  • Some users expressed dissatisfaction with restricted functionalities in the free version.
  • A few reviewers noted compatibility issues when updating or using outdated themes.
  • Customers cannot modify submitted reviews, leading to inconvenience for minor corrections.
  • Users desired more layout options, such as side-by-side text reviews.
Pricing and plans
Total pricing plans423
Free planAvailableAvailableAvailable
Free trialNoYes, for 7 day(s)Yes, for 14 day(s)
Technical information
Rating4.9 ★5.0 ★4.9 ★
Total reviews1,1681,58110,121
Launch date26 September 201810 March 202016 October 2015

More details about Reputon Customer Reviews App

Product description

Customer Reviews is an app that helps get more customer feedback on platforms like Google, Etsy, Facebook, Trustpilot, Yelp, and more by sending AI-generated follow-up emails. It also has a feature to redirect dissatisfied customers to a private feedback form, and it supports multi-lingual stores while operating automatically.

AI summary

The app is a Shopify-integrated tool designed to automate and streamline the collection and management of customer reviews. Its primary features include automated email requests to customers post-purchase, smart routing of positive reviews to public platforms like Google and Trustpilot, and private handling of negative feedback for resolution. The app is praised for its ease of setup, intuitive interface, and immediate impact, often generating reviews shortly after installation. Strengths include its ability to boost online reputation, improve customer trust, and increase conversions through social proof. Notable benefits are its automation capabilities, responsive customer support, and customizable email templates. However, limitations include restricted email template editing options in the free plan and occasional challenges in aligning email designs with brand aesthetics. The app is particularly effective for businesses seeking to enhance their online credibility with minimal manual effort.

Support

For any questions, concerns, or assistance with Reputon Customer Reviews App, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Reputon Customer Reviews App offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.

Language support

Details of the Reputon Customer Reviews App are available in various languages on the Shopify app store, including English, Spanish, French, German, Italian, Portuguese (Brazil), Chinese (Simplified), Japanese, Russian, Polish, Turkish, Swedish, and Dutch.

Reputon Customer Reviews App support information in a nutshell
Support emailsupport@reputon.com
Contact number(s)Not available
FAQ pageFAQ details
Privacy policyPrivacy details
Language supportEnglish, Spanish, French, German, Italian, Portuguese (Brazil), Chinese (Simplified), Japanese, Russian, Polish, Turkish, Swedish, and Dutch
Integration

The list of top Shopify apps, features or software tools that Reputon Customer Reviews App seamlessly integrates with are given below.

Customer accountsShopify FlowShopify AdminAfterShipemailfacebook reviewsgoogle reviewsTrustpilot
Developer
NameReputon
ProfileSee all apps by Reputon
WebsiteView developer profile
Address2093 PHILADELPHIA PIKE, STE 1025, CLAYMONT, DE, 19703

Installation

How to install Reputon Customer Reviews App on your Shopify store

1

Send your details

Your name, email and store domain go straight to the Reputon team.

2

The developer gets in touch

Reputon contacts you directly to arrange setup for your store.

3

Install at your own pace

Perfect your store’s functionality without the pressure to move on until you’re ready.

Customer reviews

4.9
★★★★★
1,168 total reviews
51,060
480
319
23
16

Reputon Customer Reviews App has an overall rating of 4.9 stars from a total of 1,168 reviews on the Shopify app store. Of these, 1,140 (97.6%) are positive, 19 (1.6%) are neutral, and 9 (0.8%) are negative*.

*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.

★★★★★Sound Horticulturefrom United States · 30 October 2026

Great customer service for our website needs. Professional and speedy.

★★★★★Iluvaffrom United States · 22 October 2026

Works really well. The emails are sent and the messages/responses are received. Thanks for such a lovely app!

★★★★★C4 Printfrom Australia · 17 September 2026

Pretty straightforward setup. Nice service from Keanu, I mean James who took the time to answer all my questions!

★★★★★Thompson Sydneyfrom Netherlands · 16 September 2026

Amazing app and the customer service is also great.

★★★★★Spellbound Wigsfrom United States · 10 September 2026

Excellent solution to my issue. Dan was incredibly helpful and helped me solve my problem. I really appreciate his guidance. Thank you so much!

Install in your Shopify store We pass your name, email and store domain to the Reputon team so they can help install and configure the app on your store.

Performance on the App Store

Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.

Category rank
#1
customer reviews
Total reviews
1,169
▲ 10 vs 30 days ago
Average rating
4.9 ★
0.00 vs 30 days ago
Top market
US
35.1% of installs · ▼ 0.15%

Category & keyword rankings

Position and market share today

Keywordcustomer reviews#141.1% ▲0.3
KeywordCustomer feedback#267.9% ▼10.0
Keywordai personalization#216.5% ▼26.2
KeywordSocial links#47.5% ▼4.5

Reviews trend

Cumulative reviews · last 6 months

1,060 → 1,169 reviews · rating steady at 4.9★
Ranks #1 in 1 of 10 App Store groups tracked.Open full charts →

Reputon Customer Reviews App FAQs

How do I install the Reputon Customer Reviews App Shopify app?
To install Reputon Customer Reviews App on your Shopify store, click on the Reputon Customer Reviews App installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Reputon Customer Reviews App on your Shopify store, then contact us now.
What are the key features of Reputon Customer Reviews App?

The key features offered by Reputon Customer Reviews App to Shopify store owners are:

  • NEW! AI email localization: send emails in customers' language
  • Add coupons to get more reviews on Google, Trustpilot, SmartCustomer, etc.
  • Add a RATE US widget to your storefront.
  • Avoid bad reviews. Redirect angry users to a custom feedback form.
  • Email analytics; AI-personalized follow-up emails
Does Reputon Customer Reviews App integrate with other Shopify apps or tools?

Yes, Reputon Customer Reviews App seamlessly integrates with other Shopify apps or tools, such as Manage your reputation by getting more reviews on sites like Google reviews., Automatic Emails: Send follow-up emails, texts, and review link/QR codes that are personalized by AI., Review Links: Allow your customers to access countless review websites..

Is there a free trial available for Reputon Customer Reviews App?

No, Reputon Customer Reviews App does not offer any free trial.

What are the pricing plans for Reputon Customer Reviews App?

The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $9.99/month, $24.99/month, $49.99/month and have no free trial period.

How does billing work for Reputon Customer Reviews App?

Reputon Customer Reviews App uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.

Can I cancel or upgrade my subscription plan at any time?

Yes, Reputon Customer Reviews App allows its subscribers to cancel or upgrade their subscription plan at any time.

Does Reputon Customer Reviews App offer customer support?

Yes, Reputon Customer Reviews App offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Reputon Customer Reviews App offers a comprehensive FAQ section to address common inquiries and provide self-help resources.

Is Reputon Customer Reviews App compatible with my Shopify theme?

Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.

Most popular

Most popular Shopify apps on the market

Install in your Shopify store We pass your name, email and store domain to the Reputon team so they can help install and configure the app on your store.

.myshopify.com
4.9★★★★★1,168 reviews · 97.6% positive

Writing reviews on ShopDigest is coming soon.

  • SH
    Sound HorticultureUnited States · 30 Oct 2026
    ★★★★★

    Great customer service for our website needs. Professional and speedy.

  • IL
    IluvafUnited States · 22 Oct 2026
    ★★★★★

    Works really well. The emails are sent and the messages/responses are received. Thanks for such a lovely app!

  • CP
    C4 PrintAustralia · 17 Sep 2026
    ★★★★★

    Pretty straightforward setup. Nice service from Keanu, I mean James who took the time to answer all my questions!

  • TS
    Thompson SydneyNetherlands · 16 Sep 2026
    ★★★★★

    Amazing app and the customer service is also great.

  • SW
    Spellbound WigsUnited States · 10 Sep 2026
    ★★★★★

    Excellent solution to my issue. Dan was incredibly helpful and helped me solve my problem. I really appreciate his guidance. Thank you so much!

  • FT
    Fitness TechSpain · 3 Sep 2026
    ★★★★★

    James es un crack!!! Me solucionó las dudas super rápido y encontró la manera de satisfacer mis necesidades personalizadas.Gran aplicación y gran persona

  • AP
    Académie PérinataleCanada · 3 Sep 2026
    ★★★★★

    Merci pour la facilité de l'automatisation des courriels pour des récoltés des avis

  • NU
    NuamōreHong Kong SAR · 28 Aug 2026
    ★★★★★

    Reputon helped us improving our TP by sending reviews to customers that received their order and we ended up receiving a lot of valuable feedback. Thanks James and Dan from CS for helping out.

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