Retentics: Repeat Order AI Shopify App by Fridays Lab, Inc.

We’re growing rapidly, but our email revenue and conversion rate were not scaling at the same pace. Before using Retentics, we thought our flows were already performing well. However, once we started using their micro-segmentation and customer journey insights, we realized there were many missed opportunities across retention and repeat purchases. Since using Retentics, we’ve seen a significant improvement in conversion rate and overall flow performance. They helped us make our email strategy much smarter and more data-driven without all the guesswork. Highly recommended for brands looking to scale retention revenue more effectively.

We care a lot about customer experience, so we were nervous about letting AI handle it. With every customer’s routine being different, we didn’t think an automated tool could get it right. The Retentics team changed that by showing us how their AI makes recommendations. Now we trust it to send personal suggestions, and repeat purchases are way up!

Getting started with Retentics was super easy thanks to their support team. It's amazing how much of our email revenue comes directly from their automated flows!

Before Retentics, we were mostly guessing when it came to customer timing and product recommendations. Their AI takes the guesswork out of building segments and targeting the right customers at the right moment with the right product – something we simply didn’t have the time or data to do manually. Implementation was seamless, and their team handled everything, even the creative, which made it incredibly easy to get started. As a small and nimble team, having a tool that not only drives results but also gives us back our time is a huge win. Retentics has made our email marketing smarter and more impactful without adding more to our plate.

Email marketing is not our strongest suit, especially when it came to creating messages that felt truly personal. The Retentics team stepped in—from setup to optimization to helping us drive more revenue through smarter personalization. It’s been incredible watching our sales increase without having to manually oversee every email flow.

Our baby products are age-specific, so it’s important that we recommend the right next item as the baby grows. We couldn’t quite get this to work in Klaviyo. And Retentics finally made it possible to send the right email at the right time for each stage of a baby’s growth. We’re amazed to see how covering that full customer journey has driven so much more revenue. Their app support has also been amazing — always quick to help whenever we need it.

I just have to say, the support from the Retentics team has been absolutely fantastic. They were super responsive to all our questions and made the whole setup process feel completely effortless.

Really impressed with what Retentics is working on, helping us improve our flows. Their team has been super supportive too. They were quick, set everything up for us, and are helping us scale our email revenue. Thanks Retentics!