EW: EU Withdrawal Button &Form
by 401layers UG (haftungsbeschraenkt)
Free plan · From $9.99/mo · 14d trial
Returbo Returns & Exchanges Shopify App by Returbo AB
Easy returns & exchanges: Automatic self-registration and return slips creation. Everything runs on autopilot. Turn returns into exchanges. EU Directive 2023/2673-ready
5.0 93 reviewsPaid from $89/month
Pros and cons
Pros and cons of Returbo Returns & Exchanges
Pros
- Efficient Return Process: Streamlines returns and exchanges, reducing manual work and saving time for both businesses and customers.
- User-Friendly Interface: Intuitive design and clear forms make the app easy to navigate and use.
- Seamless Integrations: Smooth compatibility with platforms like Shopify and PostNord enhances functionality.
- Excellent Customer Support: Responsive and helpful support team resolves issues quickly.
Cons
- Limited Advanced Features: A few users noted the lack of deeper data analysis and advanced settings for returns.
Screenshots
About the app
Turn returns into exchanges. EU Directive 2023/2673-ready
- Self-registration for returns: Digital Return Form: Allow your customers to submit their requests themselves.
- Automated Return Shipping: Shipping Return Label: Automatically creates and sends the labels to your customers for you.
- Customer Communication: Email Alerts: Continually update your customers during the process.
- Image & Comments: Mandatory/Optional: Require or make optional: Image and comments attachment
- Customer Exchanges: Make it simple for your customers to swap their items.
Keywords
returns management Shopify appsexchange automation Shopify appsself-service returns Shopify appsreturn shipping slips Shopify appscustomer exchange Shopify appsautomated returns Shopify appsstore credit Shopify appsdigital return forms Shopify appsemail notifications Shopify appsreturns and exchanges Shopify apps
Key features
- Automatically generates and sends return shipping labels to customers.
- Allows customers to self-register returns via a digital form.
- Sends real-time email notifications to keep customers updated.
Pricing
Returbo Returns & Exchanges pricing plans
Core
$89 /month
- 1 shipping carrier
- 30 returns/exchange/complaints per month
- Autogenerated returnslips
- Two languages - English + one more
- Automated variant exchanges
Plus
$249 /month
- 3 shipping carriers
- 200 returns/exchange/complaints per mon
- Three languages - English + two more
- Attach images & comments to returns
- One Special dealine per request type
Premium
$479 /month
- 5 shipping carriers
- 600 returns/exchange/complaints per mon
- Rule customization
- Nudge Exchanges
- Upsell and Store credit
Enterprise
$1124 /month
- Unlimited shipping carriers
- 1500 returns/exchange/complaints per mon
- Dedicated development time
- Dedicated account manager
- All in Premium
Not sure which plan to pick? Discuss Core or Plus plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Returbo Returns & Exchanges costs for each of the plan(s)
The app has 4 pricing plans: 0 free and 4 paid. The paid plans offered by Returbo Returns & Exchanges are Core, Plus, Premium, Enterprise.
The details of the plans are outlined below.
- Core: the Core plan costs $89 and comes with a 30-day free trial period. The plan offers a host of features, including 1 shipping carrier, 30 returns/exchange/complaints per month, Autogenerated returnslips, Two languages - English + one more, Automated variant exchanges, Complaints attach image + comment, Withdrawal form EU Directive 2023/2673.
- Plus: the Plus plan costs $249 and comes with a 30-day free trial period. The plan offers a host of features, including 3 shipping carriers, 200 returns/exchange/complaints per mon, Three languages - English + two more, Attach images & comments to returns, One Special dealine per request type, Customize return form, Different return locations per carrier, Automatic tracking of returns.
- Premium: the Premium plan costs $479 and comes with a 30-day free trial period. The plan offers a host of features, including 5 shipping carriers, 600 returns/exchange/complaints per mon, Rule customization, Nudge Exchanges, Upsell and Store credit, Cancel group discounts (eg 3 for 2), Proforma (international invoices), Custom costs.
- Enterprise: the Enterprise plan costs $1124 and comes with a 30-day free trial period. The plan offers a host of features, including Unlimited shipping carriers, 1500 returns/exchange/complaints per mon, Dedicated development time, Dedicated account manager, All in Premium.
Returbo Returns & Exchanges price summary
| Pricing summary | From $89/month. Free trial available. |
| Total pricing plan(s) | 4 |
| Number of free plan(s) | 0 |
| Number of paid plan(s) | 4 |
| Cost of paid plan(s) | $89, $249, $479, $1124 |
| Free trial available | Yes, for 30 day(s) |
For further information regarding Returbo Returns & Exchanges pricing plans, see the official website.
Comparison
Top Returbo Returns & Exchanges alternatives — detailed comparison
The table below highlights the crucial differences between Returbo Returns & Exchanges and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 5.0 ★ (92 reviews) | 4.9 ★ (2,317 reviews) | 4.8 ★ (569 reviews) | |
| Developed by | Returbo AB | 401layers UG (haftungsbeschraenkt) | BuschBytes | |
| Launch date | 26 January 2023 | 9 January 2026 | 11 March 2026 | |
| Pricing | $89/month, $249/month, $479/month, $1124/month | Free, $9.99/month, $29.99/month | Free, $9/month, $25/month | |
| Objective | Turn returns into exchanges. EU Directive 2023/2673-ready | Easily comply with EU withdrawal requirements 2023/2673 | Required for EU shops from June 19, 2026 – set up in minutes. | |
| Categories | Returns and exchanges, Legal | Legal, Returns and exchanges | Legal, Returns and exchanges | |
| Key features & highlights | ||||
| Purpose | Easy returns & exchanges: Automatic self-registration and return slips creation. Everything runs on autopilot. | Implement EU Directive 2023/2673: Withdrawal button without login requirement according to EU law | Provide the EU-required withdrawal button with a compliant two-step confirmation flow. | |
| Features list |
| — | — | |
| Highlights | — | — |
| |
| User reviews and ratings | ||||
| Recommended | 100.0% | 98.7% | 97.4% | |
| Pros |
| — | — | |
| Cons |
| — | — | |
| Pricing and plans | ||||
| Total pricing plans | 4 | 3 | 3 | |
| Free plan | Not available | Available | Available | |
| Free trial | Yes, for 30 day(s) | Yes, for 14 day(s) | Yes, for 14 day(s) | |
| Technical information | ||||
| Rating | 5.0 ★ | 4.9 ★ | 4.8 ★ | |
| Total reviews | 93 | 2,331 | 575 | |
| Launch date | 26 January 2023 | 9 January 2026 | 11 March 2026 | |
More details about Returbo Returns & Exchanges
Product description
Our app offers the ultimate post-purchase solution for your Shopify store, handling returns, exchanges, and complaints with autogenerated slips, automatic tracking, and seamless integration into your website. Boost your sales and improve customer satisfaction with our easy-to-use tools, offering hassle-free returns and exchanges.
AI summary
Returbo is a Shopify app designed to streamline returns and exchanges for e-commerce businesses, offering a user-friendly interface and customizable features. The app simplifies the return process for customers with an easy-to-fill form and enables businesses to track return reasons, extract statistics, and manage exchanges independently, reducing manual workload and support tickets. Key strengths include seamless Shopify integration, quick setup, and responsive customer support, with notable features like PostNord QR code generation for hassle-free returns. The app improves operational efficiency, saves time, and helps retain revenue by minimizing lost sales. However, some users note onboarding delays when third-party shipping providers are involved, and there is room for enhanced data analysis for return trends. Despite these minor limitations, Returbo is a reliable solution for businesses seeking to optimize their return management process.
Support
For any questions, concerns, or assistance with Returbo Returns & Exchanges, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Returbo Returns & Exchanges offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the Returbo Returns & Exchanges are available in various languages on the Shopify app store, including English.
Returbo Returns & Exchanges support information in a nutshell
| Support email | support |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that Returbo Returns & Exchanges seamlessly integrates with are given below.
Shopify AdminBringBundles.appDHLPostNordShippyproUPS
Developer
| Name | Returbo AB |
| Profile | See all apps by Returbo AB |
| Website | View developer profile |
| Address | SVEAVÄGEN, 100, STOCKHOLM, 11350 |
Installation
How to install Returbo Returns & Exchanges on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Returbo AB team.
2
The developer gets in touch
Returbo AB contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
5.0
★★★★★
93 total reviews
Returbo Returns & Exchanges has an overall rating of 5.0 stars from a total of 93 reviews on the Shopify app store. Of these, 93 (100.0%) are positive, 0 (0.0%) are neutral, and 0 (0.0%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★WOSfrom Sweden · 28 October 2026
Smidig och enkel tjänst att använda, både för våra kunder och för oss. Funkar bra tillsammans med våra andra system. Vi får alltid ett trevligt bemötande, snabb och bra support och känner att de verkligen är tillmötesgående och måna om att hjälpa oss! <3
★★★★★Friluftsvarorfrom Sweden · 21 August 2026
For us, this app is a rising star. It has helped us a lot while remaining very affordable.
★★★★★Agda Studiosfrom Sweden · 21 August 2026
Vi är väldigt nöjda med Returbo. Det har blivit mycket enklare med hanteringen av returer och toppen att kunna erbjuda byten också. Dom är snabba på att svara och man får alltid bra support.
★★★★★Nordlantfrom Sweden · 11 August 2026
Riktigt bra service. Har gjort det enkelt för oss med den nya lagen.Rekommenderas varmt!
★★★★★Sport of Padelfrom Sweden · 7 July 2026
Smidig implementering som har förenklat vår returhantering! Enkelt att använda både för oss och för våra kunder.
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#8
Return options
Total reviews
93
▲ 1 vs 30 days ago
Average rating
5.0 ★
0.00 vs 30 days ago
Top market
SE
92.0% of installs · ▲ 0.24%
Category & keyword rankings
Position and market share today
| KeywordReturn options | #8 | 0.6% ▲0.2 |
| KeywordReturns and exchanges | #14 | 0.0% ▼0.0 |
| KeywordNon-returnable items | #15 | 0.0% ▼0.0 |
| KeywordAutomated approvals | #16 | 0.0% ▼0.0 |
Reviews trend
Cumulative reviews · last 6 months
82 → 93 reviews · rating steady at 5.0★
Ranks #8 in 1 of 10 App Store groups tracked.Open full charts →
Returbo Returns & Exchanges FAQs
How do I install the Returbo Returns & Exchanges Shopify app?
To install Returbo Returns & Exchanges on your Shopify store, click on the Returbo Returns & Exchanges installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Returbo Returns & Exchanges on your Shopify store, then contact us now.
What are the key features of Returbo Returns & Exchanges?
The key features offered by Returbo Returns & Exchanges to Shopify store owners are:
- Replace return emails and spreadsheets with one branded return portal
- Let customers resolve returns, exchanges and claims themselves
- Shipping labels created and tracked automatically
- Require photos and comments on every claim before it reaches your team
- Offer an exchange or store credit before the refund is ever issued
Does Returbo Returns & Exchanges integrate with other Shopify apps or tools?
Yes, Returbo Returns & Exchanges seamlessly integrates with other Shopify apps or tools, such as Digital Return Form: Allow your customers to submit their requests themselves., Shipping Return Label: Automatically creates and sends the labels to your customers for you., Email Alerts: Continually update your customers during the process..
Is there a free trial available for Returbo Returns & Exchanges?
Yes, Returbo Returns & Exchanges offers a 30-day free trial on all its paid plans.
What are the pricing plans for Returbo Returns & Exchanges?
The app offers 4 paid plans, which cost $89/month, $249/month, $479/month, $1124/month, and come with a 30-day free trial period.
How does billing work for Returbo Returns & Exchanges?
Returbo Returns & Exchanges uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Returbo Returns & Exchanges allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Returbo Returns & Exchanges offer customer support?
Yes, Returbo Returns & Exchanges offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Returbo Returns & Exchanges offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Returbo Returns & Exchanges compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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5.0★★★★★93 reviews · 100.0% positive
Writing reviews on ShopDigest is coming soon.
- WOWOS★★★★★
Smidig och enkel tjänst att använda, både för våra kunder och för oss. Funkar bra tillsammans med våra andra system. Vi får alltid ett trevligt bemötande, snabb och bra support och känner att de verkligen är tillmötesgående och måna om att hjälpa oss! <3
- FRFriluftsvaror★★★★★
For us, this app is a rising star. It has helped us a lot while remaining very affordable.
RAReturbo ABDevelopertack snälla för feedback 🙏💛
- ASAgda Studios★★★★★
Vi är väldigt nöjda med Returbo. Det har blivit mycket enklare med hanteringen av returer och toppen att kunna erbjuda byten också. Dom är snabba på att svara och man får alltid bra support.
RAReturbo ABDeveloperTack snälla för review och vad kul att ni är nöjda 🌸🙏
- NONordlant★★★★★
Riktigt bra service. Har gjort det enkelt för oss med den nya lagen.Rekommenderas varmt!
RAReturbo ABDevelopertack snällla för review 🙏
- SOSport of Padel★★★★★
Smidig implementering som har förenklat vår returhantering! Enkelt att använda både för oss och för våra kunder.
RAReturbo ABDevelopertack snälla för review 😍😍
- BUBurde★★★★★
Returhantering är en viktig del av kundupplevelsen, men även för intern hantering och administration. Vi kan enkelt räkna hem en positiv ROI på att använda Returbo.
RAReturbo ABDevelopertack för din review 😍
- RARadne★★★★★
Very good return management solution that was easy to get started with. From our first test to we used it in production was less than 60 minutes.It supports return labels from many different shipping providers and was straightforward to configure with our carriers. Customers can easily exchange products for another size or colour during the return process, helping us retain sales instead of refunds. The support has also been fast & personal
RAReturbo ABDeveloperHappy to hear this!! 😍🙏 Thank you for the review
- EVEverclear★★★★★
Enkelt att komma igång och tjänsten fungerar väldigt bra! Returbo förenklar returhanteringen både för oss och för våra kunder.
RAReturbo ABDevelopertack snälla för review!! 😍
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