Shipway Order Tracking Shopify App
by ShipwayShipway Xperience: This is a tool for tracking orders and engaging customers, providing an outstanding customer service experience. Shipping Experience: Provide Excellent Post-Purchase Experience
3.4
(116)
Homey Complex, India
Shipway is a great platform for the users as well as the end customers as it make both our Job easier. The support is extremely fast, efficient and helpful.
Install in your Shopify Store
Shipway Order Tracking Charts
Track Shipway Order Tracking's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of Shipway Order Tracking
Pros
Efficient Customer Support: Fast, responsive, and helpful support from dedicated team members.
Order Tracking Excellence: Accurate and automated tracking with integration for multiple couriers.
Easy Integration: Simple setup and seamless integration with Shopify and other platforms.
Notification Features: Effective SMS, email, and WhatsApp updates for customers.
Cons
Poor Refund Process: Delays and lack of responsiveness in handling refund requests.
Bugs and Inconsistencies: Frequent technical issues, especially with order detection and status updates.
Screenshots
About the App
Shipping Experience: Provide Excellent Post-Purchase Experience
- Delivery Tracking: Order tracking page with a brand name, including a predicted delivery date.
- Proactive notifications: Active tracking and alerts through text message, email and WhatsApp.
- Feedback widget: Review and feedback tool
- Customer Support: Answer questions from customers
Keywords
Key Features
- Branded order tracking page with estimated delivery dates for a professional look.
- Proactive order status updates via SMS, email, and WhatsApp for real-time tracking.
- Collect customer feedback and reviews directly through an integrated widget.
Pricing
Shipway Order Tracking Pricing Plans
Starter
$29/month
1000 Shipments/Month
Tracking Access to 650+ couriers
Email Notifications
Branded Tracking page / Tracking Widget
Growth
$49/month
All Starter+
2000 shipments / Month
Carrier performance report
EDD feature & SLA report
Multi-lingual tracking page
Enterprise
$99/month
All Growth +
5000 Shipments Per Month
Customer Reviews & NPS Score
Whatsapp Alerts
Shopify Pushback
Not sure which plan to pick? Discuss Starter or Growth plans with us, learn about custom pricing, or get a demo.
Here's an overview of Shipway Order Tracking costs for each of the plan(s):
The app offers 3 paid plan(s). The paid plan(s) offered by Shipway Order Tracking: (Starter, Growth, Enterprise).
The details of the plan(s) are outlined below:
Starter: The Starter plan costs $29 and comes with a 7-day free trial period. The plan offers a host of features, including 1000 Shipments/Month, Tracking Access to 650+ couriers, Email Notifications, Branded Tracking page / Tracking Widget.
Growth: The Growth plan costs $49 and comes with a 7-day free trial period. The plan offers a host of features, including All Starter+, 2000 shipments / Month, Carrier performance report, EDD feature & SLA report, Multi-lingual tracking page, SMS Alerts, Product Recom.
Enterprise: The Enterprise plan costs $99 and comes with a 7-day free trial period. The plan offers a host of features, including All Growth +, 5000 Shipments Per Month, Customer Reviews & NPS Score, Whatsapp Alerts, Shopify Pushback, Webhooks.
Shipway Order Tracking Price Summary
| Pricing summary | From $29/month. Free trial available. |
| Total Pricing Plan(s) | 3 |
| Number of free plan(s) | 0 |
| Number of paid plan(s) | 3 |
| Cost of Paid Plan(s) | $29, $49, $99 |
| Free trial available | Yes, for 7 day(s) |
Shipway Order Tracking Shopify App Discounts
If you are looking for discounts on Shipway Order Tracking app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Shipway to secure better deals on the Shipway Order Tracking app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about Shipway Order Tracking
“Shipway is a great platform for the users as well as the end customers as it make both our Job easier. The support is extremely fast, efficient and helpful.”
“Shipway order tracking app is excellent! The response from Ms. Jyothi Panchal was very quick and efficient. The customer service provided was outstanding and highly commendable. Great experience overall!”
“This is a great product with amazing support from Sandeep. I am quite happy with this product of shipway.”
Trusted By
Trusted by the best Shopify stores
Homey Complex
India
Azotiique by Varun Raheja
India
SAFEERA
India
Maayakriya
India
BaeBeau
India
M&Y Pehnava
India
Naivri
India
roseryparis
India
Shipway Xperience: This is a tool for tracking orders and engaging customers, providing an outstanding customer service experience.
Order Tracking Page for Brand
Brand tracking webpage and links. Allow tracking on the order status page. It supports several languages and provides alerts through Whatsapp, SMS, and Email.
Status: Delayed, Estimated Date: Delivery
Automatically update the fulfillment status in Shopify. Apps like Loox, Judge.me, Klaviyo, etc can then use this information to schedule reviews.
Assess how happy customers are.
Use the NPS score method to check customer satisfaction and gather reviews. Display the review widget on your website.
Comparison
Top Shipway Order Tracking Alternatives Detailed Comparison
The table below highlights the crucial differences between Shipway Order Tracking and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 3.4(53 reviews) | 4.9(9,158 reviews) | |
| Developed by | Shipway | Loox | |
| Launch Date | 6/15/2016 | 10/16/2015 | |
| Pricing | $29/month, $49/month, $99/month | Free, $49.99/month, $299.99/month | |
| Objective | Shipping Experience: Provide Excellent Post-Purchase Experience | Marketing with Social Proof: Using Product Reviews, Referrals, and Upselling | |
| Categories | Order tracking, Product reviews | Product reviews, Social proof | |
| Key Features & Highlights | |||
| Purpose | Shipway Xperience: This is a tool for tracking orders and engaging customers, providing an outstanding customer service experience. | Boost your brand using social proof marketing - Include customer testimonials, images, videos, and references. | |
| Features List |
|
| |
| Highlights | - | - | |
| User Reviews and Ratings | |||
| Recommended % | 84.8% | 97.6% | |
| Pros |
|
| |
| Cons |
|
| |
| Pricing and Plans | |||
| Total Pricing Plans | 3 | 3 | |
| Free Plan | Not available | Available | |
| Free Trial | Yes, for 7 day(s) | Yes, for 14 day(s) | |
| Technical Information | |||
| Rating | 3.4 | 4.9 | |
| Total Reviews | 116 | 7,141 | |
| Launch Date | 6/15/2016 | 10/16/2015 | |
| SD Points | N/A | 2569 | |
More Details About Shipway Order Tracking
Product Description
Shipway Experience is a popular platform for direct-to-consumer e-commerce, providing a smooth post-purchase journey to boost customer loyalty and repeat purchases. It offers real-time order tracking, updates through SMS, Email and WhatsApp, and tools for customer review collection and buyer satisfaction analysis.
AI Summary
Shipway is a Shopify app designed to streamline order tracking and customer notifications for e-commerce businesses. The app offers automated tracking updates via SMS, email, and WhatsApp, along with a branded tracking page to enhance customer experience. It integrates with over 600 couriers, including major Indian logistics providers, and helps reduce customer inquiries by providing real-time shipment statuses. Key features include delivery alerts, RTO (Return-to-Origin) management, and post-delivery feedback collection. The app is praised for its ease of integration, intuitive interface, and responsive customer support, which is frequently highlighted as prompt and helpful. However, some users report inconsistencies in tracking accuracy, delayed status updates, and occasional technical issues such as unresponsive UI or conflicts with website themes. Subscription auto-renewal and refund policies have also been a point of contention. While the app is generally well-regarded for its functionality and support, pricing for advanced features like WhatsApp notifications is noted as high. Overall, Shipway is a robust solution for order tracking and customer communication, particularly suited for Indian markets, though improvements in reliability and transparency could enhance its appeal.
Support
For any questions, concerns, or assistance with Shipway Order Tracking, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected]. Additionally, Shipway Order Tracking offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Shipway Order Tracking Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | FAQ details |
| Privacy Policy: | Privacy details |
| Language Support: | English |
Integration
The list of top Shopify apps or features or software tools that Shipway Order Tracking seamlessly integrates are given below:
Developer
Name: Shipway
Website: /partners/developer-2d1fe0f9e17392e1
Address: #345-48, Spaze It park, sector 49, Gurgaon, HR, 122002
Looking to install Shipway Order Tracking app on your store?
ShopDigest helps businesses upgrade their Shopify stores by offering easy app installation services.
Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
- Lowest pricing guaranteed (starts at just $10/hour)
Shipway Order Tracking Q&A
How does the app improve post-purchase experience?
It provides real-time order tracking, proactive notifications via SMS/email/WhatsApp, and collects reviews to boost customer trust and encourage repeat purchases.
Can I customize the order tracking page?
Yes, the app offers branded tracking pages with your logo, estimated delivery dates, and multi-language support for a seamless customer experience.
Does it help measure customer satisfaction?
Yes, it calculates NPS scores, collects feedback, and analyzes buyer satisfaction to help you improve service and product offerings.
Will it notify customers about delays?
Absolutely—it sends automated alerts for delays, updates, and estimated delivery dates via email, SMS, or WhatsApp to keep customers informed.
Can it integrate with other Shopify apps?
Yes, it syncs with apps like Klaviyo and Loox to automate review requests and leverage fulfillment data for marketing.
Does it support international shipping carriers?
Yes, it tracks orders across 650+ global carriers and provides real-time updates for both domestic and international shipments.
How does it encourage repeat purchases?
By showcasing product recommendations on tracking pages and using feedback to personalize future interactions, it drives customer retention.
Is WhatsApp notification included?
WhatsApp alerts are available in the Enterprise plan, along with SMS and email notifications for broader customer reach.
Can I track courier performance?
Yes, advanced plans include carrier performance reports and SLA analytics to optimize shipping strategies.
Does it automate review collection?
Yes, it prompts customers for reviews post-delivery and displays them on your store via customizable widgets.
Customer Reviews
Shipway Order Tracking has an overall rating of 4.4 stars from a total of 116 reviews on the Shopify app store. Of these, 101 (87.1%) are positive, 1 (0.9%) are neutral, and 14 (12.1%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
Shipway is a great platform for the users as well as the end customers as it make both our Job easier. The support is extremely fast, efficient and helpful.
Shipway order tracking app is excellent! The response from Ms. Jyothi Panchal was very quick and efficient. The customer service provided was outstanding and highly commendable. Great experience overall!
This is a great product with amazing support from Sandeep. I am quite happy with this product of shipway.
Sandeep Bhati has provided a exceptional support to onboard on Shipway . Shipway is a great platform for the users as well as the end customers as it make both our Job easier .
Great application for order tracking, Easy to integrate and use, also the shipway staff specially Jyoti helps us a lot.
Video Demo and Screenshots
Product Screenshots
Installation Steps
How to install Shipway Order Tracking on your Shopify store
Find your app
Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
Shipway Order Tracking FAQ's
How do I install the Shipway Order Tracking Shopify app?
To install Shipway Order Tracking app on your Shopify store, click on the Shipway Order Tracking installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install Shipway Order Tracking on your Shopify store, then contact us now.
What are the key features of Shipway Order Tracking?
The key features offered by Shipway Order Tracking to Shopify store owners are:
- ✅Branded order tracking page with an Estimated delivery date.
- ✅Proactive tracking and notifications via SMS, Email and WhatsApp
- ✅Feedback & review widget
- ✅Handle customer queries
- ✅Increase repeat purchases with Product recommendations
Does Shipway Order Tracking integrate with other Shopify apps or tools?
Yes, Shipway Order Tracking seamlessly integrates with other Shopify apps or tools, such as Order tracking page with a brand name, including a predicted delivery date., Active tracking and alerts through text message, email and WhatsApp., Review and feedback tool.
Is there a free trial available for Shipway Order Tracking?
Yes, Shipway Order Tracking offers 7 days free trial on all its paid plans.
What are the pricing plans for Shipway Order Tracking?
The app offers 3 paid plans, which cost $29/month, $49/month, $99/month. The paid plans also come with a 7-day free trial period.
How does billing work for Shipway Order Tracking?
Shipway Order Tracking uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Shipway Order Tracking allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Shipway Order Tracking offer customer support? How can I get assistance?
Yes, Shipway Order Tracking offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Additionally, Shipway Order Tracking offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Shipway Order Tracking compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
Alternatives
See all Alternatives to Shipway Order Tracking Shopify App.
Most Popular
Most popular Shopify apps on the market
