by Loox
Marketing with Social Proof: Using Product Reviews, Referrals, and Upselling
Free plan · From $49.99/mo · 14d trial
Shipway Order Tracking Shopify App by Shipway
Shipway Xperience: This is a tool for tracking orders and engaging customers, providing an outstanding customer service experience. Shipping Experience: Provide Excellent Post-Purchase Experience
4.4 64 reviewsPaid from $29/month
Pros and cons
Pros and cons of Shipway Order Tracking
Pros
- Efficient Customer Support: Fast, responsive, and helpful support from dedicated team members.
- Order Tracking Excellence: Accurate and automated tracking with integration for multiple couriers.
- Easy Integration: Simple setup and seamless integration with Shopify and other platforms.
- Notification Features: Effective SMS, email, and WhatsApp updates for customers.
Cons
- Poor Refund Process: Delays and lack of responsiveness in handling refund requests.
- Bugs and Inconsistencies: Frequent technical issues, especially with order detection and status updates.
Screenshots
About the app
Shipping Experience: Provide Excellent Post-Purchase Experience
- Delivery Tracking: Order tracking page with a brand name, including a predicted delivery date.
- Proactive notifications: Active tracking and alerts through text message, email and WhatsApp.
- Feedback widget: Review and feedback tool
- Customer Support: Answer questions from customers
Keywords
order tracking Shopify appsbranded tracking page Shopify appsSMS order notifications Shopify appsemail order updates Shopify appsWhatsApp order alerts Shopify appscustomer feedback widget Shopify appsrepeat purchase recommendations Shopify appsestimated delivery date Shopify appsproactive order tracking Shopify appscustomer query handling Shopify apps
Key features
- Branded order tracking page with estimated delivery dates for a professional look.
- Proactive order status updates via SMS, email, and WhatsApp for real-time tracking.
- Collect customer feedback and reviews directly through an integrated widget.
Pricing
Shipway Order Tracking pricing plans
Starter
$29 /month
- 1000 Shipments/Month
- Tracking Access to 650+ couriers
- Email Notifications
- Branded Tracking page / Tracking Widget
Growth
$49 /month
- All Starter+
- 2000 shipments / Month
- Carrier performance report
- EDD feature & SLA report
- Multi-lingual tracking page
Enterprise
$99 /month
- All Growth +
- 5000 Shipments Per Month
- Customer Reviews & NPS Score
- Whatsapp Alerts
- Shopify Pushback
Not sure which plan to pick? Discuss Starter or Growth plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Shipway Order Tracking costs for each of the plan(s)
The app has 3 pricing plans: 0 free and 3 paid. The paid plans offered by Shipway Order Tracking are Starter, Growth, Enterprise.
The details of the plans are outlined below.
- Starter: the Starter plan costs $29 and comes with a 7-day free trial period. The plan offers a host of features, including 1000 Shipments/Month, Tracking Access to 650+ couriers, Email Notifications, Branded Tracking page / Tracking Widget.
- Growth: the Growth plan costs $49 and comes with a 7-day free trial period. The plan offers a host of features, including All Starter+, 2000 shipments / Month, Carrier performance report, EDD feature & SLA report, Multi-lingual tracking page, SMS Alerts, Product Recom.
- Enterprise: the Enterprise plan costs $99 and comes with a 7-day free trial period. The plan offers a host of features, including All Growth +, 5000 Shipments Per Month, Customer Reviews & NPS Score, Whatsapp Alerts, Shopify Pushback, Webhooks.
Shipway Order Tracking price summary
| Pricing summary | From $29/month. Free trial available. |
| Total pricing plan(s) | 3 |
| Number of free plan(s) | 0 |
| Number of paid plan(s) | 3 |
| Cost of paid plan(s) | $29, $49, $99 |
| Free trial available | Yes, for 7 day(s) |
Comparison
Top Shipway Order Tracking alternatives — detailed comparison
The table below highlights the crucial differences between Shipway Order Tracking and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 3.6 ★ (63 reviews) | 4.9 ★ (9,875 reviews) | 5.0 ★ (48,556 reviews) | |
| Developed by | Shipway | Loox | Judge.me | |
| Launch date | 15 June 2016 | 16 October 2015 | 25 June 2015 | |
| Pricing | $29/month, $49/month, $99/month | Free, $49.99/month, $299.99/month | Free, $15/month | |
| Objective | Shipping Experience: Provide Excellent Post-Purchase Experience | Marketing with Social Proof: Using Product Reviews, Referrals, and Upselling | Product reviews with pictures and videos for credibility and search engine optimization. | |
| Categories | Order tracking, Product reviews | Product reviews, Social proof | Product reviews, SEO | |
| Key features & highlights | ||||
| Purpose | Shipway Xperience: This is a tool for tracking orders and engaging customers, providing an outstanding customer service experience. | Boost your brand using social proof marketing - Include customer testimonials, images, videos, and references. | Gather and showcase customer reviews and star ratings. Increase sales by using social proof to create trust. | |
| Features list |
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| Highlights | — |
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| User reviews and ratings | ||||
| Recommended | 84.4% | 97.7% | 99.5% | |
| Pros |
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| Cons |
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| Pricing and plans | ||||
| Total pricing plans | 3 | 3 | 2 | |
| Free plan | Not available | Available | Available | |
| Free trial | Yes, for 7 day(s) | Yes, for 14 day(s) | Yes, for 15 day(s) | |
| Technical information | ||||
| Rating | 3.6 ★ | 4.9 ★ | 5.0 ★ | |
| Total reviews | 64 | 10,037 | 49,417 | |
| Launch date | 15 June 2016 | 16 October 2015 | 25 June 2015 | |
More details about Shipway Order Tracking
Product description
Shipway Experience is a popular platform for direct-to-consumer e-commerce, providing a smooth post-purchase journey to boost customer loyalty and repeat purchases. It offers real-time order tracking, updates through SMS, Email and WhatsApp, and tools for customer review collection and buyer satisfaction analysis.
AI summary
Shipway is a Shopify app designed to streamline order tracking and customer notifications for e-commerce businesses. The app offers automated tracking updates via SMS, email, and WhatsApp, along with a branded tracking page to enhance customer experience. It integrates with over 600 couriers, including major Indian logistics providers, and helps reduce customer inquiries by providing real-time shipment statuses. Key features include delivery alerts, RTO (Return-to-Origin) management, and post-delivery feedback collection. The app is praised for its ease of integration, intuitive interface, and responsive customer support, which is frequently highlighted as prompt and helpful. However, some users report inconsistencies in tracking accuracy, delayed status updates, and occasional technical issues such as unresponsive UI or conflicts with website themes. Subscription auto-renewal and refund policies have also been a point of contention. While the app is generally well-regarded for its functionality and support, pricing for advanced features like WhatsApp notifications is noted as high. Overall, Shipway is a robust solution for order tracking and customer communication, particularly suited for Indian markets, though improvements in reliability and transparency could enhance its appeal.
Support
For any questions, concerns, or assistance with Shipway Order Tracking, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Shipway Order Tracking offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the Shipway Order Tracking are available in various languages on the Shopify app store, including English.
Shipway Order Tracking support information in a nutshell
| Support email | contact |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that Shipway Order Tracking seamlessly integrates with are given below.
FreshdeskLoox - Judge.meUnicommerceZoho - Shiprocket
Developer
| Name | Shipway |
| Profile | See all apps by Shipway |
| Website | View developer profile |
| Address | #345-48, Spaze It park, sector 49, Gurgaon, HR, 122002 |
Installation
How to install Shipway Order Tracking on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Shipway team.
2
The developer gets in touch
Shipway contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.4
★★★★☆
64 total reviews
Shipway Order Tracking has an overall rating of 4.4 stars from a total of 64 reviews on the Shopify app store. Of these, 54 (84.4%) are positive, 1 (1.6%) are neutral, and 9 (14.1%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★Homey Complexfrom India · 1 March 2025
Shipway is a great platform for the users as well as the end customers as it make both our Job easier. The support is extremely fast, efficient and helpful.
★★★★★Azotiique by Varun Rahejafrom India · 22 January 2025
Shipway order tracking app is excellent! The response from Ms. Jyothi Panchal was very quick and efficient. The customer service provided was outstanding and highly commendable. Great experience overall!
★★★★★SAFEERAfrom India · 18 July 2024
This is a great product with amazing support from Sandeep. I am quite happy with this product of shipway.
★★★★★Maayakriyafrom India · 23 April 2024
Sandeep Bhati has provided a exceptional support to onboard on Shipway . Shipway is a great platform for the users as well as the end customers as it make both our Job easier .
★★★★★Naivrifrom India · 21 April 2023
The app is easy to install and configure, and its intuitive interface allows customers to easily track the status of their orders.
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
—
No tracked groups
Total reviews
64
No change vs 30 days ago
Average rating
4.4 ★
0.00 vs 30 days ago
Top market
IN
96.3% of installs
Reviews trend
Cumulative reviews · last 6 months
63 → 64 reviews · rating steady at 4.4★
No App Store groups tracked yet.Open full charts →
Shipway Order Tracking FAQs
How do I install the Shipway Order Tracking Shopify app?
To install Shipway Order Tracking on your Shopify store, click on the Shipway Order Tracking installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Shipway Order Tracking on your Shopify store, then contact us now.
What are the key features of Shipway Order Tracking?
The key features offered by Shipway Order Tracking to Shopify store owners are:
- Branded order tracking page with an Estimated delivery date.
- Proactive tracking and notifications via SMS, Email and WhatsApp
- Feedback & review widget
- Handle customer queries
- Increase repeat purchases with Product recommendations
Does Shipway Order Tracking integrate with other Shopify apps or tools?
Yes, Shipway Order Tracking seamlessly integrates with other Shopify apps or tools, such as Order tracking page with a brand name, including a predicted delivery date., Active tracking and alerts through text message, email and WhatsApp., Review and feedback tool.
Is there a free trial available for Shipway Order Tracking?
Yes, Shipway Order Tracking offers a 7-day free trial on all its paid plans.
What are the pricing plans for Shipway Order Tracking?
The app offers 3 paid plans, which cost $29/month, $49/month, $99/month, and come with a 7-day free trial period.
How does billing work for Shipway Order Tracking?
Shipway Order Tracking uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Shipway Order Tracking allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Shipway Order Tracking offer customer support?
Yes, Shipway Order Tracking offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Shipway Order Tracking offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Shipway Order Tracking compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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4.4★★★★☆64 reviews · 84.4% positive
Writing reviews on ShopDigest is coming soon.
- HCHomey Complex★★★★★
Shipway is a great platform for the users as well as the end customers as it make both our Job easier. The support is extremely fast, efficient and helpful.
- ABAzotiique by Varun Raheja★★★★★
Shipway order tracking app is excellent! The response from Ms. Jyothi Panchal was very quick and efficient. The customer service provided was outstanding and highly commendable. Great experience overall!
- SASAFEERA★★★★★
This is a great product with amazing support from Sandeep. I am quite happy with this product of shipway.
- MAMaayakriya★★★★★
Sandeep Bhati has provided a exceptional support to onboard on Shipway . Shipway is a great platform for the users as well as the end customers as it make both our Job easier .
- NANaivri★★★★★
The app is easy to install and configure, and its intuitive interface allows customers to easily track the status of their orders.
- MBMR BUTTON★★★★★
Useful app satisfied with the results and the data record thankyou to the team for the support and help
- NUNutriherbs★★★★★
Its a nice app for e-commerce logistics and notification. You can easily setup the notifications and other things.
- EXExcelsior★★★★★
Very good app. I have been using this app to send whatsapp notification to customer about the order. It really makes it easier for customers to track their orders.
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