Swap Global Shopify App by Swap Commerce (Dev)

Swap has been fantastic to date! They are always very quick to support with new developments as the global trading landscape continues to change for E-com brands.Nisha and the team supported us with an integration into our 3PL's WMS that's resulted in significant savings on EU D&T through a better pricing strategy and supporting documentation. If we've had any minor issues the team have resolved them quickly and i'm looking forward to exploring more opportunities with them soon.

New to the system but it's already making a big difference to the operational part of our business. The process has been great, the onboarding team have been incredibly helpful and I really appreciate the support of having a dedicated account manager to touch base with and help use the system to grow our business.

Swap is a really useful tool that helps us manage our store returns seamlessly, making the process much easier for our team. The whole team is wonderful to work with and always so helpful and efficient when it comes to our requests, providing quick updates and resolving any issues.We would especially like to highlight our Account Manager, Eoin, who is always on top of our account and incredibly proactive in helping us with anything we need. He is a pleasure to work with and always goes above and beyond to support us.

SWAP Global has been great for our company. They allow us to deliver all orders on a duties-inclusive basis, meaning our customers never face unexpected costs on delivery. This has resulted in a much smoother experience and very positive feedback from our customers. Our account manager, Eoin, is an absolute star and consistently provides great communication and support, making the entire process seamless.

We’ve had a really positive experience using Swap for our cross-border sales.Before implementing Swap, managing international trade was much more manual and complex, and it was difficult to get a clear view of the true cost to serve each market. Swap has made a huge difference by giving us much better visibility, flexibility and control over how we manage our international sales.One of the biggest things we value is how innovative the team is. They’re constantly developing the platform, introducing new solutions and looking for ways to make things easier for us as a business.The whole Swap team are great to work with, but a special mention has to go to Eoin, our Account Manager. He really takes ownership of the account, stays close to what we need and makes sure things keep moving from our side.Overall, Swap has made cross-border trading much easier for us to manage and has become an important part of how we operate internationally.

Swap is very easy to use, and covers many areas that are not native to Shopify so it saves us downloading other additional apps. It provides return data, product info check and various analytics that are helpful to review how our business is doing. It also constantly rolls out updates to provide new features and more customisations for users. The support team is very helpful and listens to our feedback to accommodate any new changes or suggestions.

Swap is a comprehensive platform that provides an end-to-end service for global shipping and returns. The portal is easy to navigate both as a business and as a customer. Their AI integration also provides valuable data and insights into customer return reasons. The platform has made it easy for us to ship internationally on a DDP basis to our customers all over the world.

Swap has really made things simple for us with handling shipping and duties to our USA customers. The team are very responsive and very quick to help us with any queries or shipping related updates we have.