Excel CSV Tracking MassImport
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W3 Custom Order Status Shopify App by W3trends
Control your order creation processes and keep your customers updated. Make and handle your own order statuses.
4.6 66 reviewsPaid from $19/month
Pros and cons
Pros and cons of W3 Custom Order Status
Pros
- Efficient Customer Support: Responsive and helpful support team, often resolving issues quickly.
- Custom Order Status: Highly customizable statuses improve order tracking and customer communication.
- Reduced Customer Inquiries: Automated updates significantly decrease "where is my order" emails.
- Easy Setup and Use: Intuitive interface and straightforward installation process.
Cons
- HTTP 503 Errors: Frequent service unavailable issues disrupt functionality.
- Limited Mobile Admin: Poor usability on mobile devices or small screens.
Screenshots
About the app
Make and handle your own order statuses.
- Order Dashboard: A simple, single-page dashboard for all your order updates.
- Production Tracking Statuses: Track your production at each stage with unlimited status updates.
- Workflow Organization: Arrange your statuses into different workflows for more detailed control.
- User Accounts Advantages: User accounts let you change access and permission settings without needing to log into Shopify.
- Customizable Marketing: Send fully customizable emails and text messages to customers.
Keywords
custom order status Shopify appsorder production management Shopify appsunlimited order statuses Shopify appsworkflow organization Shopify appscustomizable customer notifications Shopify appsSMS order updates Shopify appsemail order notifications Shopify appsorder tracking dashboard Shopify appsuser permission settings Shopify appsproduction process management Shopify apps
Key features
- Track production stages with unlimited customizable status updates.
- Organize order workflows for detailed and flexible process control.
- Send fully personalized emails and SMS notifications to customers.
Pricing
W3 Custom Order Status pricing plans
Starter
$19 /month
- Unlimited statuses
- 300 Active orders/month
- 100% customizable emails
- Branded order lookup form
- Embed status on order lookup page
Growth
$59 /month
- 5,000 Active orders/month
- User accounts
- SMS notifications
- Email from your domain
- API
Not sure which plan to pick? Discuss Starter or Growth plans with us, learn about custom pricing, or get a demo.
Here’s an overview of W3 Custom Order Status costs for each of the plan(s)
The app has 2 pricing plans: 0 free and 2 paid. The paid plans offered by W3 Custom Order Status are Starter, Growth.
The details of the plans are outlined below.
- Starter: the Starter plan costs $19 and comes with a 14-day free trial period. The plan offers a host of features, including Unlimited statuses, 300 Active orders/month, 100% customizable emails, Branded order lookup form, Embed status on order lookup page, Bulk update orders.
- Growth: the Growth plan costs $59 and comes with a 14-day free trial period. The plan offers a host of features, including 5,000 Active orders/month, User accounts, SMS notifications, Email from your domain, API, Webhooks, Workflow automation, Multi language notification templates.
W3 Custom Order Status price summary
| Pricing summary | From $19/month. Free trial available. |
| Total pricing plan(s) | 2 |
| Number of free plan(s) | 0 |
| Number of paid plan(s) | 2 |
| Cost of paid plan(s) | $19, $59 |
| Free trial available | Yes, for 14 day(s) |
For further information regarding W3 Custom Order Status pricing plans, see the official website.
Comparison
Top W3 Custom Order Status alternatives — detailed comparison
The table below highlights the crucial differences between W3 Custom Order Status and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.8 ★ (66 reviews) | 3.3 ★ (12 reviews) | 4.9 ★ (21 reviews) | |
| Developed by | W3trends | Dropflow | NexusMedia | |
| Launch date | 24 September 2016 | 12 May 2020 | 1 June 2017 | |
| Pricing | $19/month, $59/month | Free, $8.90/month | $9.95/month | |
| Objective | Make and handle your own order statuses. | Simply import thousands of tracking numbers with one click. | Creating track links. Managing carriers. Filling orders. | |
| Categories | Order tracking, Workflow automation | Order tracking, Workflow automation | Order tracking, Workflow automation | |
| Key features & highlights | ||||
| Purpose | Control your order creation processes and keep your customers updated. | Upload all your tracking at once using a simple Excel sheet... Very easy to use. One click ! | Fulfill orders in large quantities and automatically create tracking links for your custom and local shipping companies. | |
| Features list |
|
|
| |
| Highlights | — | — |
| |
| User reviews and ratings | ||||
| Recommended | 89.4% | 66.7% | 95.2% | |
| Pros |
|
|
| |
| Cons |
|
|
| |
| Pricing and plans | ||||
| Total pricing plans | 2 | 2 | 1 | |
| Free plan | Not available | Available | Not available | |
| Free trial | Yes, for 14 day(s) | Yes, for 3 day(s) | Yes, for 14 day(s) | |
| Technical information | ||||
| Rating | 4.8 ★ | 3.3 ★ | 4.9 ★ | |
| Total reviews | 66 | 12 | 21 | |
| Launch date | 24 September 2016 | 12 May 2020 | 1 June 2017 | |
More details about W3 Custom Order Status
Product description
Custom Order Status enables you to monitor the production process of orders and keep your customers updated. This increases customer trust and loyalty, and reduces the time spent answering customer queries about their orders, allowing you to focus on your business.
AI summary
This Shopify app specializes in custom order status tracking and customer communication, offering features like customizable status updates, automated email notifications, and an order lookup page for customers. It integrates with Shopify’s backend seamlessly, supports API requests, and includes tools for workflow automation, such as webhooks and QR code capabilities. The app is praised for its ease of setup, intuitive interface, and high customizability, enabling businesses to tailor statuses and notifications to their specific production or fulfillment processes. Key strengths include robust customer support, often highlighted for responsiveness and problem-solving, as well as its ability to reduce customer inquiries by keeping clients informed. However, limitations include occasional technical issues like HTTP 503 errors, lack of mobile-friendly admin functionality, and inconsistent email delivery. Some users note missing features like barcode scanning or draft order compatibility, while others express frustration with sporadic support delays. Overall, the app is well-suited for businesses with complex order workflows, particularly those handling custom or made-to-order products.
Support
For any questions, concerns, or assistance with W3 Custom Order Status, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, W3 Custom Order Status offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the W3 Custom Order Status are available in various languages on the Shopify app store, including English.
W3 Custom Order Status support information in a nutshell
| Support email | support |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that W3 Custom Order Status seamlessly integrates with are given below.
Customer accountsShopify FlowCustom APIcustomer accountsFlowWebhooks
Developer
| Name | W3trends |
| Profile | See all apps by W3trends |
| Website | View developer profile |
| Address | 8904 Fairbanks N. houston Rd. Suite 220, Houston, TX, 77064 |
Installation
How to install W3 Custom Order Status on your Shopify store
1
Send your details
Your name, email and store domain go straight to the W3trends team.
2
The developer gets in touch
W3trends contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.6
★★★★★
66 total reviews
W3 Custom Order Status has an overall rating of 4.6 stars from a total of 66 reviews on the Shopify app store. Of these, 59 (89.4%) are positive, 1 (1.5%) are neutral, and 6 (9.1%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★EntemptModzfrom United States · 3 September 2026
This is THE APP you need to keep customers up to date with statuses on orders! With custom options on emails, templates, etc. Literally what i needed! Happy to be a lifetime customer and an early supporter!
★★★★★UKASSNIfrom United Kingdom · 23 July 2026
Love this app — it's a huge help for keeping track of where my orders are at (manual entry, but worth it) and the automated email notifications save me a ton of time.
★★★★★Johnnie Cupcakesfrom Ireland · 6 June 2026
This app is extremely important for the operation of our business. When Shopify have updates sometimes it affects other apps . W3 support is very important if they get affected . We have great response from them always if there is a problem . Great app.
★★★★★Fc Sportsfrom United States · 30 April 2026
We had a problem due to our team uploading files to the root by accident. and the the w3app support team, specially Leo and Mike, was very helpful and quick to solve this tight knot and untangle our problem. thank you guys.
★★★★★Printcloud Incfrom Canada · 12 December 2025
great app and customer support is quick and really helpful!
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#3
order status
Total reviews
66
No change vs 30 days ago
Average rating
4.6 ★
0.00 vs 30 days ago
Top market
US
40.0% of installs
Category & keyword rankings
Position and market share today
| Keywordorder status | #3 | 4.5% ▲0.8 |
| Keywordcustom order | #5 | 4.6% ▼0.4 |
| Collectionthank-you-order-status-order-tracking | #5 | 0.5% ▲0.1 |
| Keywordorder status tracker | #7 | 0.0% ▼0.0 |
Reviews trend
Cumulative reviews · last 6 months
62 → 66 reviews · rating steady at 4.6★
Ranks #3 in 1 of 10 App Store groups tracked.Open full charts →
W3 Custom Order Status FAQs
How do I install the W3 Custom Order Status Shopify app?
To install W3 Custom Order Status on your Shopify store, click on the W3 Custom Order Status installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install W3 Custom Order Status on your Shopify store, then contact us now.
What are the key features of W3 Custom Order Status?
The key features offered by W3 Custom Order Status to Shopify store owners are:
- Auto email & SMS alerts when orders move forward
- Unlimited custom statuses for your unique workflow
- Branded status page to keep customers informed
- Bulk updates & QR workstation scanning to move orders fast
- Real-time progress updates reduce support tickets
Does W3 Custom Order Status integrate with other Shopify apps or tools?
Yes, W3 Custom Order Status seamlessly integrates with other Shopify apps or tools, such as A simple, single-page dashboard for all your order updates., Track your production at each stage with unlimited status updates., Arrange your statuses into different workflows for more detailed control..
Is there a free trial available for W3 Custom Order Status?
Yes, W3 Custom Order Status offers a 14-day free trial on all its paid plans.
What are the pricing plans for W3 Custom Order Status?
The app offers 2 paid plans, which cost $19/month, $59/month, and come with a 14-day free trial period.
How does billing work for W3 Custom Order Status?
W3 Custom Order Status uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, W3 Custom Order Status allows its subscribers to cancel or upgrade their subscription plan at any time.
Does W3 Custom Order Status offer customer support?
Yes, W3 Custom Order Status offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, W3 Custom Order Status offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is W3 Custom Order Status compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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4.6★★★★★66 reviews · 89.4% positive
Writing reviews on ShopDigest is coming soon.
- ENEntemptModz★★★★★
This is THE APP you need to keep customers up to date with statuses on orders! With custom options on emails, templates, etc. Literally what i needed! Happy to be a lifetime customer and an early supporter!
- UKUKASSNI★★★★★
Love this app — it's a huge help for keeping track of where my orders are at (manual entry, but worth it) and the automated email notifications save me a ton of time.
- JCJohnnie Cupcakes★★★★★
This app is extremely important for the operation of our business. When Shopify have updates sometimes it affects other apps . W3 support is very important if they get affected . We have great response from them always if there is a problem . Great app.
- FSFc Sports★★★★★
We had a problem due to our team uploading files to the root by accident. and the the w3app support team, specially Leo and Mike, was very helpful and quick to solve this tight knot and untangle our problem. thank you guys.
- PIPrintcloud Inc★★★★★
great app and customer support is quick and really helpful!
- MAMEE audio★★★★★
Love this app! Been using it for a while now and have never once had any issues with it. I just recently upgraded to integrate API requests from Google Sheets. Customer service help me solve some issues I was having very quickly. Couldn't ask for better service.
- HEHeavyglare Eyewear★★★★★
I have been using the Custom order status for quite a while. It is great for keeping my customers informed in the process. By using this I can help keep the incoming emails and phone calls since they are getting notifications. Thank you.
- BGBrackers Good Earth Clays★★★★★
Very powerful app and easy to install, understand/learn and start using. Their support is also responsive, quick to solve the problem and HUMAN.
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