Dondy: WhatsApp Marketing+Chat
by Dondy
Add a WhatsApp button to your shop and retrieve forgotten carts through WhatsApp to increase sales and enhance customer service.
Free plan · From $6.99/mo · 7d trial
Wati: WA Cart Recovery & AI Shopify App by WATI: WhatsApp Team Inbox
The WATI App boosts sales, provides support, and markets through conversations on Whatsapp. Shared Inbox, Unpurchased Items, Order Status, WhatsApp Chatbot
4.1 130 reviewsPaid from $69/month
Pros and cons
Pros and cons of Wati: WA Cart Recovery & AI
Pros
- Ease of Integration: Seamless setup with Shopify and other platforms, enabling quick deployment.
- Automation Capabilities: Robust features for automating order confirmations, abandoned cart recovery, and customer interactions.
- User-Friendly Interface: Intuitive design and navigation, making it accessible even for non-technical users.
- Multi-Agent Support: Effective for team collaboration, streamlining customer communication.
Cons
- Poor Customer Support: Many users report unresponsive or delayed support, especially for critical issues.
- Hidden Costs: Pricing discrepancies and unexpected charges frustrate users.
Screenshots
About the app
Shared Inbox, Unpurchased Items, Order Status, WhatsApp Chatbot
- WhatsApp cart recovery notifications: Notify customers about abandoned carts on their WhatsApp number.
- Automated Messaging: Send automated messages for order confirmation, shipment tracking, and much more.
- COD Verification: Send confirmation messages for Cash On Delivery orders.
- WhatsApp Team Inbox: Group Inbox for WhatsApp Users
- Chatbot Development: Create a WhatsApp Chatbot and check its Analytics and Reports.
Keywords
WhatsApp cart recovery Shopify appsabandoned cart recovery Shopify appsWhatsApp notifications Shopify appspersonalized messages Shopify appsWhatsApp Catalog Shopify appscustomer service Shopify appschat widgets Shopify appsauto-replies Shopify appsorder confirmations Shopify appsproduct showcase Shopify appssales improvement Shopify appscart recovery messages Shopify appsWhatsApp chat Shopify appsteam inbox Shopify appscustomer engagement Shopify apps
Key features
- Recover abandoned carts by sending personalized WhatsApp notifications to customers.
- Automate order confirmations, shipping updates, and delivery reminders via WhatsApp.
- Verify Cash on Delivery orders instantly with automated WhatsApp messages.
Pricing
Wati: WA Cart Recovery & AI pricing plans
Growth
$69 /month
- Zero-fee WhatsApp setup
- Omnichannel inbox (WhatsApp + RCS + SMS)
- Standard promotions
- Lead acquisition and segmentation
- Team inbox staples
Pro
$149 /month
- Everything in Growth, plus:
- Multi-step drip campaigns
- AI agent for FAQs and product assistance
- Campaigns & Automation Analytics
- Unlimited Broadcast
Business
$349 /month
- Ultra-fast, Affordable messaging
- Official Google Partner
- Best-in-class ROI
- Scale effortlessly
- Dedicated Customer Success Manager
Not sure which plan to pick? Discuss Growth or Pro plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Wati: WA Cart Recovery & AI costs for each of the plan(s)
The app has 3 pricing plans: 0 free and 3 paid. The paid plans offered by Wati: WA Cart Recovery & AI are Growth, Pro, Business.
The details of the plans are outlined below.
- Growth: the Growth plan costs $69 and comes with a 7-day free trial period. The plan offers a host of features, including Zero-fee WhatsApp setup, Omnichannel inbox (WhatsApp + RCS + SMS), Standard promotions, Lead acquisition and segmentation, Team inbox staples, E-Commerce tools, 24x5 Email Support.
- Pro: the Pro plan costs $149 and comes with a 7-day free trial period. The plan offers a host of features, including Everything in Growth, plus:, Multi-step drip campaigns, AI agent for FAQs and product assistance, Campaigns & Automation Analytics, Unlimited Broadcast, Drive Shopify sales with AI automation, Third Party checkout apps, On-site Opt-in Widgets.
- Business: the Business plan costs $349 and comes with a 7-day free trial period. The plan offers a host of features, including Ultra-fast, Affordable messaging, Official Google Partner, Best-in-class ROI, Scale effortlessly, Dedicated Customer Success Manager, Enhance privacy & compliance, 24x7 Priority Email & Chat support.
Wati: WA Cart Recovery & AI price summary
| Pricing summary | From $69/month. Free trial available. |
| Total pricing plan(s) | 3 |
| Number of free plan(s) | 0 |
| Number of paid plan(s) | 3 |
| Cost of paid plan(s) | $69, $149, $349 |
| Free trial available | Yes, for 7 day(s) |
For further information regarding Wati: WA Cart Recovery & AI pricing plans, see the official website.
Comparison
Top Wati: WA Cart Recovery & AI alternatives — detailed comparison
The table below highlights the crucial differences between Wati: WA Cart Recovery & AI and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 3.8 ★ (120 reviews) | 4.9 ★ (825 reviews) | 3.9 ★ (340 reviews) | |
| Developed by | WATI: WhatsApp Team Inbox | Dondy | Scrptble | |
| Launch date | 11 September 2020 | 15 March 2023 | 21 October 2024 | |
| Pricing | $69/month, $149/month, $349/month | Free, $6.99/month, $79.99/month, $159.99/month | Free, $4.99/month, $9.99/month, $14.99/month, $24.99/month, $49.99/month | |
| Objective | Shared Inbox, Unpurchased Items, Order Status, WhatsApp Chatbot | Abandoned cart recovery, AI agent & automations on WhatsApp | — | |
| Categories | Abandoned cart, Chat | Abandoned cart, Chat | Chat, Abandoned cart | |
| Key features & highlights | ||||
| Purpose | The WATI App boosts sales, provides support, and markets through conversations on Whatsapp. | Add a WhatsApp button to your shop and retrieve forgotten carts through WhatsApp to increase sales and enhance customer service. | Automate order confirmations, shipping updates, cart recovery, and stock alerts through WhatsApp. | |
| Features list |
|
|
| |
| Highlights | — |
| — | |
| User reviews and ratings | ||||
| Recommended | 0.0% | 0.0% | 75.9% | |
| Pros |
|
|
| |
| Cons |
|
|
| |
| Pricing and plans | ||||
| Total pricing plans | 3 | 4 | 5 | |
| Free plan | Not available | Available | Not available | |
| Free trial | Yes, for 7 day(s) | Yes, for 7 day(s) | Yes, for 3 day(s) | |
| Technical information | ||||
| Rating | 3.8 ★ | 4.9 ★ | 3.9 ★ | |
| Total reviews | 130 | 625 | 344 | |
| Launch date | 11 September 2020 | 15 March 2023 | 21 October 2024 | |
More details about Wati: WA Cart Recovery & AI
Product description
WATI is a unified communication platform partnered with WhatsApp for handling customer interactions. It allows sales, support, and marketing teams to send bulk messages, design chatbots without coding, and manage customer inquiries on WhatsApp all in one place.
AI summary
WATI is a Shopify-integrated WhatsApp automation tool designed to streamline customer communication for e-commerce businesses. Its core features include automated order confirmations, shipping updates, abandoned cart recovery, and bulk messaging, alongside customizable chatbots and predefined templates for efficient engagement. The app offers seamless Shopify integration, a user-friendly interface, and multi-agent support, making it suitable for businesses of varying sizes. Strengths include robust automation capabilities, improved customer response times, and scalable workflows that enhance sales and customer satisfaction. However, notable weaknesses involve inconsistent customer support responsiveness, technical issues such as integration bugs and account access problems, and concerns over pricing transparency and hidden costs. Some users report security vulnerabilities, including unauthorized account access, while others highlight difficulties with subscription cancellation. Despite these challenges, WATI is widely regarded as a powerful tool for WhatsApp-based customer engagement when functioning optimally.
Support
For any questions, concerns, or assistance with Wati: WA Cart Recovery & AI, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Wati: WA Cart Recovery & AI offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the Wati: WA Cart Recovery & AI are available in various languages on the Shopify app store, including English, Spanish, Portuguese (Brazil), Portuguese (Portugal), German, Chinese (Simplified), Chinese (Traditional), Arabic, and Hindi.
Wati: WA Cart Recovery & AI support information in a nutshell
| Support email | support |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English, Spanish, Portuguese (Brazil), Portuguese (Portugal), German, Chinese (Simplified), Chinese (Traditional), Arabic, and Hindi |
Integration
The list of top Shopify apps, features or software tools that Wati: WA Cart Recovery & AI seamlessly integrates with are given below.
CheckoutFacebook AdsGoogle SheetsHubspot CRMWoocommerceZapierZoho CRM
Developer
| Name | WATI: WhatsApp Team Inbox |
| Profile | See all apps by WATI: WhatsApp Team Inbox |
| Website | View developer profile |
| Address | Unit C5, 20/F, TML Plaza, 3 Hoi Shing Rd, Tsuen Wan, Hong Kong, HK, 00000 |
Installation
How to install Wati: WA Cart Recovery & AI on your Shopify store
1
Send your details
Your name, email and store domain go straight to the WATI: WhatsApp Team Inbox team.
2
The developer gets in touch
WATI: WhatsApp Team Inbox contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.1
★★★★☆
130 total reviews
Wati: WA Cart Recovery & AI has an overall rating of 4.1 stars from a total of 130 reviews on the Shopify app store. Of these, 103 (79.2%) are positive, 3 (2.3%) are neutral, and 24 (18.5%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★Bitrontix™from India · 17 April 2025
Excellent WhatsApp Automation Tool for D2C Businesses!We've been using WATI for several months now, and it has completely streamlined our customer communication. From automated order updates to personalized campaigns, the platform is super intuitive and packed with features. Support is quick and helpful, and setting up flows was much easier than expected. It's a must-have tool if you're serious about scaling your WhatsApp communication! Highly recommend for eCommerce, especially if you're running on Shopify
★★★★★Shopmanofrom Brazil · 17 April 2025
App excelente, integra facilmente no Shopify e ajuda na automação de mensagens transacionais e disparos em massa. Super recomendo!
★★★★★Bylmofrom Colombia · 4 December 2024
We’ve been working with Wati for over three years now, and they have made significant improvements in their functionalities. They have understood the needs of agents and companies to create an effective and easy-to-use chatbot. Wati offers key features that are stable, user-friendly, and scalable, including an intuitive bot builder and comprehensive API documentation. As of now they are working AI functionalities, and offer everything else. Useful for small to big companies from basic to advance chatbots. Their support team is ok but given the difference in time zone, its sometimes slow on the replays. WHen i say slow, i mean 1 to 3 days but they usually replay.
★★★★★Oye Aalsifrom India · 26 November 2024
We've been using Wati for the past three months, and it's been a fantastic experience. We've significantly enhanced our customer service, providing a seamless experience, and have also boosted our brand recognition.
★★★★★Anu & Alex ™from India · 15 November 2024
I recently started using Wati for my business’s customer communication, and overall, it has been a highly positive experience. Wati has significantly enhanced how we manage customer interactions through WhatsApp. The multi-agent support, ease of integration, and broadcast capabilities are standout features that have streamlined our processes. While there’s room for improvement in chatbot customization and pricing, the platform is undoubtedly a solid investment for businesses looking to optimize their communication strategy.
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#5
customer profile
Total reviews
0
No change vs 30 days ago
Average rating
0.0 ★
0.00 vs 30 days ago
Top market
—
Share of installs unavailable
Category & keyword rankings
Position and market share today
| Keywordcustomer profile | #5 | 0.0% |
| Keywordcart recovery | #7 | 0.0% |
| KeywordOpt-in pop-ups | #13 | 0.0% |
| KeywordPop-up builder | #15 | 0.0% |
Ranks #5 in 1 of 10 App Store groups tracked.Open full charts →
Wati: WA Cart Recovery & AI FAQs
How do I install the Wati: WA Cart Recovery & AI Shopify app?
To install Wati: WA Cart Recovery & AI on your Shopify store, click on the Wati: WA Cart Recovery & AI installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Wati: WA Cart Recovery & AI on your Shopify store, then contact us now.
What are the key features of Wati: WA Cart Recovery & AI?
The key features offered by Wati: WA Cart Recovery & AI to Shopify store owners are:
- Capture leads from Click-to-WhatsApp ads: ad source tagged automatically
- Sync Shopify segments or build your own: campaigns update as customers change
- Combine chatbots, automation rules, and AI agents in one flow builder
- See abandoned cart and campaign results in a Shopify-specific dashboard
- Unify Shopify orders, browsing, and chat into one live customer profile
Does Wati: WA Cart Recovery & AI integrate with other Shopify apps or tools?
Yes, Wati: WA Cart Recovery & AI seamlessly integrates with other Shopify apps or tools, such as Notify customers about abandoned carts on their WhatsApp number., Send automated messages for order confirmation, shipment tracking, and much more., Send confirmation messages for Cash On Delivery orders..
Is there a free trial available for Wati: WA Cart Recovery & AI?
Yes, Wati: WA Cart Recovery & AI offers a 7-day free trial on all its paid plans.
What are the pricing plans for Wati: WA Cart Recovery & AI?
The app offers 3 paid plans, which cost $69/month, $149/month, $349/month, and come with a 7-day free trial period.
How does billing work for Wati: WA Cart Recovery & AI?
Wati: WA Cart Recovery & AI uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Wati: WA Cart Recovery & AI allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Wati: WA Cart Recovery & AI offer customer support?
Yes, Wati: WA Cart Recovery & AI offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Wati: WA Cart Recovery & AI offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Wati: WA Cart Recovery & AI compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
WhatFlow: Whatsapp Automation
by Scrptble
Free to install · From $4.99/mo · 3d trial
WhatFlow WhatsApp Business API
by Scrptble
Free to install · From $4.99/mo · 7d trial
Most popular
Most popular Shopify apps on the market
by Judge.me
Product reviews with pictures and videos for credibility and search engine optimization.
Free plan · From $15/mo · 15d trial
by TikTok Inc.
Display your products to billions of TikTok users.
Free
by Shopify
Simplify all tasks and focus on your business.
Free
by Loox
Marketing with Social Proof: Using Product Reviews, Referrals, and Upselling
Free plan · From $49.99/mo · 14d trial
4.1★★★★☆130 reviews · 79.2% positive
Writing reviews on ShopDigest is coming soon.
- BIBitrontix™★★★★★
Excellent WhatsApp Automation Tool for D2C Businesses!We've been using WATI for several months now, and it has completely streamlined our customer communication. From automated order updates to personalized campaigns, the platform is super intuitive and packed with features. Support is quick and helpful, and setting up flows was much easier than expected. It's a must-have tool if you're serious about scaling your WhatsApp communication! Highly recommend for eCommerce, especially if you're running on Shopify
- SHShopmano★★★★★
App excelente, integra facilmente no Shopify e ajuda na automação de mensagens transacionais e disparos em massa. Super recomendo!
- BYBylmo★★★★★
We’ve been working with Wati for over three years now, and they have made significant improvements in their functionalities. They have understood the needs of agents and companies to create an effective and easy-to-use chatbot. Wati offers key features that are stable, user-friendly, and scalable, including an intuitive bot builder and comprehensive API documentation. As of now they are working AI functionalities, and offer everything else. Useful for small to big companies from basic to advance chatbots. Their support team is ok but given the difference in time zone, its sometimes slow on the replays. WHen i say slow, i mean 1 to 3 days but they usually replay.
- OAOye Aalsi★★★★★
We've been using Wati for the past three months, and it's been a fantastic experience. We've significantly enhanced our customer service, providing a seamless experience, and have also boosted our brand recognition.
- A&Anu & Alex ™★★★★★
I recently started using Wati for my business’s customer communication, and overall, it has been a highly positive experience. Wati has significantly enhanced how we manage customer interactions through WhatsApp. The multi-agent support, ease of integration, and broadcast capabilities are standout features that have streamlined our processes. While there’s room for improvement in chatbot customization and pricing, the platform is undoubtedly a solid investment for businesses looking to optimize their communication strategy.
- JUJustCustom★★★★★
support is always available and if I had a problem, they solve everything with me. thank you for your help
- VAVASTRAMANIAA★★★★★
We have been using wati from past 6 month , this is the best WhatsApp API solution so for, one of the best thing i like about WATI is there customer care support, quick response for query
- THTHRUST.CLUB★★★★★
It's really useful software and easy to use, also the cost of the software is very economically good for startup.
About ShopDigest
The Shopify ecosystem, shown through the work
ShopDigest is an independent directory of Shopify work. Developers, agencies and experts publish the projects they’ve actually shipped — migrations, rebuilds, custom apps, headless storefronts — with the results attached.
For merchants, that means judging a partner on evidence instead of a sales page: browse real builds in your category and budget, then reach out directly. For builders, it means one profile that keeps working after the project ships.
No commissions, no pay-to-rank placements. The best work rises because people save and follow it.
More about ShopDigestAbout ShopDigest
Show the work.
Win the work.
A portfolio directory for the Shopify ecosystem — builders publish, merchants browse, nobody buys a better position.