MultiMail
by SP Notifications
Allow customers to send their order to additional email addresses.
From $7/mo · 3d trial
Track by Loop Shopify App by Wonderment
Wonderment Post-Purchase lets brands share updates and improve their customer's experience. The customer experience continues even after payment.
4.9 76 reviewsPaid from $99/month
Pros and cons
Pros and cons of Track by Loop
Pros
- Proactive Order Tracking: The app significantly reduces customer inquiries by providing real-time updates and proactive notifications about order status.
- Seamless Klaviyo Integration: Effortless integration with Klaviyo enables automated email flows and enhanced customer segmentation.
- Exceptional Customer Support: The team is highly responsive, knowledgeable, and goes above and beyond to assist with onboarding and customization.
- Branded Tracking Experience: Customizable tracking pages and transactional emails enhance brand consistency and customer engagement.
Cons
- Reporting Usability: Some users find the dashboard visually appealing but less intuitive for managing orders without exporting CSV files.
Screenshots
About the app
The customer experience continues even after payment.
- Shipping Transparency: Eliminate All Blindspots in Shipping
- Order Tracking: Avoid 'Where's My Order?'
- Customer Retention: Attract Returning Customers
Keywords
post-purchase communication Shopify appsshipping updates Shopify appsprevent support issues Shopify appsdelivery ETAs Shopify appswhere's my order Shopify appstracking updates Shopify appscustomer experience Shopify apps
Key features
- Quickly identify stalled shipments and shipping exceptions to resolve delays.
- Proactively notify customers about delivery updates via email and SMS.
- Customize tracking pages with product recommendations to boost sales.
Pricing
Track by Loop pricing plans
Starter Plan
$99 /month
- Klaviyo, Postscript, Attentive
- Up to 2,500 shipments/month
- Branded Tracking Page
- Best for self-service
Premium Plan
$189 /month
- Everything in Starter, plus:
- Included Onboarding
- Advanced Reporting
- Shopify Flow
- Gorgias Integration
Plus Plan
$449 /month
- Everything in Premium, plus:
- Delivery Promise
- Webhooks and API
- Split Shipment Support
Not sure which plan to pick? Discuss Starter Plan or Premium Plan plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Track by Loop costs for each of the plan(s)
The app has 3 pricing plans: 0 free and 3 paid. The paid plans offered by Track by Loop are Starter Plan, Premium Plan, Plus Plan.
The details of the plans are outlined below.
- Starter Plan: the Starter Plan plan costs $99 and has no free trial period. The plan offers a host of features, including Klaviyo, Postscript, Attentive, Up to 2,500 shipments/month, Branded Tracking Page, Best for self-service.
- Premium Plan: the Premium Plan plan costs $189 and has no free trial period. The plan offers a host of features, including Everything in Starter, plus:, Included Onboarding, Advanced Reporting, Shopify Flow, Gorgias Integration, Automation Integrations.
- Plus Plan: the Plus Plan plan costs $449 and has no free trial period. The plan offers a host of features, including Everything in Premium, plus:, Delivery Promise, Webhooks and API, Split Shipment Support.
Track by Loop price summary
| Pricing summary | From $99/month |
| Total pricing plan(s) | 3 |
| Number of free plan(s) | 0 |
| Number of paid plan(s) | 3 |
| Cost of paid plan(s) | $99, $189, $449 |
| Free trial available | No |
For further information regarding Track by Loop pricing plans, see the official website.
Comparison
Top Track by Loop alternatives — detailed comparison
The table below highlights the crucial differences between Track by Loop and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.3 ★ (75 reviews) | 5.0 ★ (3 reviews) | 5.0 ★ (1 reviews) | |
| Developed by | Wonderment | SP Notifications | Logistero Ltd | |
| Launch date | 5 October 2020 | 17 November 2022 | 7 December 2022 | |
| Pricing | $99/month, $189/month, $449/month | $7/month, $12/month, $20/month | Free, $11/month, $39/month, $99/month | |
| Objective | The customer experience continues even after payment. | Allow customers to send their order to additional email addresses. | Be aware of shipping problems before your customers are. | |
| Categories | Order tracking, Staff notifications | Staff notifications, Order tracking | Order tracking, Staff notifications | |
| Key features & highlights | ||||
| Purpose | Wonderment Post-Purchase lets brands share updates and improve their customer's experience. | Save time by sending additional emails to numerous admin and customer email addresses. | Get alerts for delayed deliveries. Send automated emails to customers based on delivery status. | |
| Features list |
|
|
| |
| Highlights | — | — | — | |
| User reviews and ratings | ||||
| Recommended | 97.4% | 100.0% | 100.0% | |
| Pros |
|
| — | |
| Cons |
| — | — | |
| Pricing and plans | ||||
| Total pricing plans | 3 | 3 | 4 | |
| Free plan | Not available | Not available | Available | |
| Free trial | No | Yes, for 3 day(s) | No | |
| Technical information | ||||
| Rating | 4.3 ★ | 5.0 ★ | 5.0 ★ | |
| Total reviews | 76 | 3 | 1 | |
| Launch date | 5 October 2020 | 17 November 2022 | 7 December 2022 | |
More details about Track by Loop
Product description
This involves swiftly identifying any issues in the shipping process like stalled shipments and problematic orders. Discover patterns with your fulfillment and carriers. Enhance the post-purchase experience by providing proactive notifications.
AI summary
Wonderment is a Shopify app designed to enhance post-purchase customer experiences through proactive order tracking and branded communication. The app provides customizable tracking pages, automated delivery notifications, and seamless integrations with Klaviyo and Shopify, enabling merchants to deliver timely, on-brand updates to customers. Key features include real-time shipment visibility, proactive delay alerts, and performance analytics, which help reduce customer support inquiries and improve satisfaction. Strengths include intuitive onboarding, responsive customer support, and robust Klaviyo integration for advanced email and SMS flows. The app also offers actionable insights into carrier performance and fulfillment trends. A notable limitation is the reporting interface, which some find less intuitive, requiring manual data exports for deeper analysis. Overall, Wonderment excels in streamlining post-purchase communication, fostering customer trust, and driving operational efficiency for e-commerce businesses.
Support
For any questions, concerns, or assistance with Track by Loop, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Track by Loop offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the Track by Loop are available in various languages on the Shopify app store, including English.
Track by Loop support information in a nutshell
| Support email | help |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that Track by Loop seamlessly integrates with are given below.
CheckoutCustomer accountsShopify FlowAttentiveGorgiasKlaviyoPostscriptReviews PlatformsSlack
Developer
| Name | Wonderment |
| Profile | See all apps by Wonderment |
| Website | View developer profile |
| Address | 6 Liberty Square, #2641, Boston, MA, 02109 |
Installation
How to install Track by Loop on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Wonderment team.
2
The developer gets in touch
Wonderment contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.9
★★★★★
76 total reviews
Track by Loop has an overall rating of 4.9 stars from a total of 76 reviews on the Shopify app store. Of these, 74 (97.4%) are positive, 0 (0.0%) are neutral, and 2 (2.6%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★Pendrellfrom United States · 12 December 2023
Wonderment is now our go-to Shopify app, an absolute essential for any store. Thousands of shipments later, and we've yet to receive a single customer support ticket for order updates, thanks to Wonderment's proactive triggers.Special kudos to Sivan for going above and beyond during our integration. Her expertise ensured a seamless and tailored success. Wonderment's features, combined with Sivan's exceptional support, make it a five-star, must-have solution for any Shopify store!
★★★★★Rejuviafrom United States · 6 December 2023
We've had an incredible experience with Wonderment. not only has it drastically improved our customer experience with transactional and post-purchase messaging, but it drives revenue and helps us "brand" previously unbranded experiences. Plus, it's awesome to have all of the flows in Klaviyo (Wonderment team 100% built them out for us and all we had to do was give feedback and a green light).Speaking on behalf of Rejuvia and 1-800-D2C, can't reccommend the wonderment platform and team enough!
★★★★★For Wellnessfrom United States · 5 December 2023
Great app with comprehensive tracking page and flows to create a great customer experience. Team is amazing as well!
★★★★★&Collarfrom United States · 7 November 2023
We just migrated over from Malomo and have been blown away by the hands-on help we've received from the Wonderment team (Sivan!). Very on the ball to make sure the email flows and actual on-site experience are firing correctly and on-brand. Highly recommend this team!
★★★★★NBT Clothingfrom United States · 18 October 2023
We love that we are now able to provide our customers with tracking details and updates following their purchase. Set up with Klaviyo was a simple and straightforward process. Additionally, our email flows have been highly effective in encouraging customers to place additional orders.
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#4
Notification rules
Total reviews
76
No change vs 30 days ago
Average rating
4.9 ★
0.00 vs 30 days ago
Top market
US
69.3% of installs
Category & keyword rankings
Position and market share today
| KeywordNotification rules | #4 | 0.4% ▲0.0 |
| CategoryStaff notifications | #6 | 1.0% ▼0.0 |
| KeywordStaff notifications | #6 | 0.1% ▼0.1 |
| KeywordSMS templates | #10 | 0.0% ▼0.0 |
Reviews trend
Cumulative reviews · last 6 months
75 → 76 reviews · rating steady at 4.9★
Ranks #4 in 1 of 10 App Store groups tracked.Open full charts →
Track by Loop FAQs
How do I install the Track by Loop Shopify app?
To install Track by Loop on your Shopify store, click on the Track by Loop installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Track by Loop on your Shopify store, then contact us now.
What are the key features of Track by Loop?
The key features offered by Track by Loop to Shopify store owners are:
- Real-time shipment tracking and delivery status updates
- Branded order tracking pages that reduce support tickets and drive upsells
- Predictive estimations and alerts for delays, exceptions, and lost packages
- SMS, email & webhook notifications to keep customers informed
- Shipping insights & analytics to improve fulfillment performance
Does Track by Loop integrate with other Shopify apps or tools?
Yes, Track by Loop seamlessly integrates with other Shopify apps or tools, such as Eliminate All Blindspots in Shipping, Avoid 'Where's My Order?', Attract Returning Customers.
Is there a free trial available for Track by Loop?
No, Track by Loop does not offer any free trial.
What are the pricing plans for Track by Loop?
The app offers 3 paid plans, which cost $99/month, $189/month, $449/month and have no free trial period.
How does billing work for Track by Loop?
Track by Loop uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Track by Loop allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Track by Loop offer customer support?
Yes, Track by Loop offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Track by Loop offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Track by Loop compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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4.9★★★★★76 reviews · 97.4% positive
Writing reviews on ShopDigest is coming soon.
- PEPendrell★★★★★
Wonderment is now our go-to Shopify app, an absolute essential for any store. Thousands of shipments later, and we've yet to receive a single customer support ticket for order updates, thanks to Wonderment's proactive triggers.Special kudos to Sivan for going above and beyond during our integration. Her expertise ensured a seamless and tailored success. Wonderment's features, combined with Sivan's exceptional support, make it a five-star, must-have solution for any Shopify store!
- RERejuvia★★★★★
We've had an incredible experience with Wonderment. not only has it drastically improved our customer experience with transactional and post-purchase messaging, but it drives revenue and helps us "brand" previously unbranded experiences. Plus, it's awesome to have all of the flows in Klaviyo (Wonderment team 100% built them out for us and all we had to do was give feedback and a green light).Speaking on behalf of Rejuvia and 1-800-D2C, can't reccommend the wonderment platform and team enough!
- FWFor Wellness★★★★★
Great app with comprehensive tracking page and flows to create a great customer experience. Team is amazing as well!
- &C&Collar★★★★★
We just migrated over from Malomo and have been blown away by the hands-on help we've received from the Wonderment team (Sivan!). Very on the ball to make sure the email flows and actual on-site experience are firing correctly and on-brand. Highly recommend this team!
- NCNBT Clothing★★★★★
We love that we are now able to provide our customers with tracking details and updates following their purchase. Set up with Klaviyo was a simple and straightforward process. Additionally, our email flows have been highly effective in encouraging customers to place additional orders.
- PLPopov Leather®★★★★★
A really great way to provide transparency to customers while also reducing the amount of emails people send asking "where's my order??" Julie in particular was helpful in getting our theme looking great and the team is quite responsive. I love having the klaviyo integration which sends notifications to customers about their order's journey.
- ECElevated Craft★★★★★
Wonderment has been an absolute game changer for how we interact with our customers by providing them with a world-class experience when we reach out to them proactively with order delivery issues before they even know there's a delay.Wonderment provides us with insights at-a-glance that has changed our CX world!
- GLGreen Lumber★★★★★
Great to have a dashboard and reporting to surface problems with carriers and operations. Love having a tracking page on the store for customers to see status. Using the Klaviyo integration to segment customers as well. Super helpful team made getting set up a breeze!
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