Track by Loop Shopify App
by WondermentWonderment Post-Purchase lets brands share updates and improve their customer's experience. The customer experience continues even after payment.
4.2
(76)
VaultFinds, United States
A really great way to provide transparency to customers while also reducing the amount of emails people send asking 'where's my order??
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Track by Loop Charts
Track Track by Loop's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of Track by Loop
Pros
Proactive Order Tracking: The app significantly reduces customer inquiries by providing real-time updates and proactive notifications about order status.
Seamless Klaviyo Integration: Effortless integration with Klaviyo enables automated email flows and enhanced customer segmentation.
Exceptional Customer Support: The team is highly responsive, knowledgeable, and goes above and beyond to assist with onboarding and customization.
Branded Tracking Experience: Customizable tracking pages and transactional emails enhance brand consistency and customer engagement.
Cons
Reporting Usability: Some users find the dashboard visually appealing but less intuitive for managing orders without exporting CSV files.
Screenshots
About the App
The customer experience continues even after payment.
- Shipping Transparency: Eliminate All Blindspots in Shipping
- Order Tracking: Avoid 'Where's My Order?'
- Customer Retention: Attract Returning Customers
Keywords
Key Features
- Quickly identify stalled shipments and shipping exceptions to resolve delays.
- Proactively notify customers about delivery updates via email and SMS.
- Customize tracking pages with product recommendations to boost sales.
Pricing
Track by Loop Pricing Plans
Starter Plan
$99/month
Klaviyo, Postscript, Attentive
Up to 2,500 shipments/month
Branded Tracking Page
Best for self-service
Premium Plan
$189/month
Everything in Starter, plus:
Included Onboarding
Advanced Reporting
Shopify Flow
Gorgias Integration
Plus Plan
$449/month
Everything in Premium, plus:
Delivery Promise
Webhooks and API
Split Shipment Support
Not sure which plan to pick? Discuss Starter Plan or Premium Plan plans with us, learn about custom pricing, or get a demo.
Here's an overview of Track by Loop costs for each of the plan(s):
The app offers 3 paid plan(s). The paid plan(s) offered by Track by Loop: (Starter Plan, Premium Plan, Plus Plan).
The details of the plan(s) are outlined below:
Starter Plan: The Starter Plan plan costs $99 and has no free trial period. The plan offers a host of features, including Klaviyo, Postscript, Attentive, Up to 2,500 shipments/month, Branded Tracking Page, Best for self-service.
Premium Plan: The Premium Plan plan costs $189 and has no free trial period. The plan offers a host of features, including Everything in Starter, plus:, Included Onboarding, Advanced Reporting, Shopify Flow, Gorgias Integration, Automation Integrations.
Plus Plan: The Plus Plan plan costs $449 and has no free trial period. The plan offers a host of features, including Everything in Premium, plus:, Delivery Promise, Webhooks and API, Split Shipment Support.
Track by Loop Price Summary
| Pricing summary | From $99/month |
| Total Pricing Plan(s) | 3 |
| Number of free plan(s) | 0 |
| Number of paid plan(s) | 3 |
| Cost of Paid Plan(s) | $99, $189, $449 |
| Free trial available | No |
For further information regarding Track by Loop app pricing plans, see the official website.
Track by Loop Shopify App Discounts
If you are looking for discounts on Track by Loop app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Wonderment to secure better deals on the Track by Loop app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about Track by Loop
“A really great way to provide transparency to customers while also reducing the amount of emails people send asking 'where's my order??”
“Wonderment is now our go-to Shopify app, an absolute essential for any store. Thousands of shipments later, and we've yet to receive a single customer support ticket for order updates, thanks to Wonderment's proactive triggers.Special kudos to Sivan for going above and beyond during our integration. Her expertise ensured a seamless and tailored success. Wonderment's features, combined with Sivan's exceptional support, make it a five-star, must-have solution for any Shopify store!”
“We've had an incredible experience with Wonderment. not only has it drastically improved our customer experience with transactional and post-purchase messaging, but it drives revenue and helps us "brand" previously unbranded experiences. Plus, it's awesome to have all of the flows in Klaviyo (Wonderment team 100% built them out for us and all we had to do was give feedback and a green light).Speaking on behalf of Rejuvia and 1-800-D2C, can't reccommend the wonderment platform and team enough!”
Trusted By
Trusted by the best Shopify stores
VaultFinds
United States
Pendrell
United States
Rejuvia
United States
For Wellness
United States
&Collar
United States
NBT Clothing
United States
Popov Leather®
Canada
OrnamentallyYou
United States
Wonderment Post-Purchase lets brands share updates and improve their customer's experience.
Eliminate Blindspots in Shipping
Easily locate delayed shipments and identify trends with your fulfillment and carriers. This will give you the understanding needed to make better delivery decisions.
Avoid 'Where's My Order?'
Inform your customers about delivery delays using our email and SMS features. Send notifications proactively to avoid customer service inquiries.
Encourage returning customers
Personalize your order tracking page with top-selling items, similar products, use instructions, or a quiz to enhance your connection with customers.
Comparison
Top Track by Loop Alternatives Detailed Comparison
The table below highlights the crucial differences between Track by Loop and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.2(67 reviews) | 5.0(3 reviews) | |
| Developed by | Wonderment | SP Notifications | |
| Launch Date | 10/5/2020 | 11/17/2022 | |
| Pricing | $99/month, $189/month, $449/month | $7/month, $12/month, $20/month | |
| Objective | The customer experience continues even after payment. | Allow customers to send their order to additional email addresses. | |
| Categories | Order tracking, Staff notifications | Staff notifications, Order tracking | |
| Key Features & Highlights | |||
| Purpose | Wonderment Post-Purchase lets brands share updates and improve their customer's experience. | Save time by sending additional emails to numerous admin and customer email addresses. | |
| Features List |
|
| |
| Highlights |
| - | |
| User Reviews and Ratings | |||
| Recommended % | 97.4% | 100.0% | |
| Pros |
|
| |
| Cons |
| - | |
| Pricing and Plans | |||
| Total Pricing Plans | 3 | 3 | |
| Free Plan | Not available | Not available | |
| Free Trial | No | Yes, for 3 day(s) | |
| Technical Information | |||
| Rating | 4.2 | 5.0 | |
| Total Reviews | 76 | 2 | |
| Launch Date | 10/5/2020 | 11/17/2022 | |
| SD Points | N/A | N/A | |
More Details About Track by Loop
Product Description
This involves swiftly identifying any issues in the shipping process like stalled shipments and problematic orders. Discover patterns with your fulfillment and carriers. Enhance the post-purchase experience by providing proactive notifications.
AI Summary
Wonderment is a Shopify app designed to enhance post-purchase customer experiences through proactive order tracking and branded communication. The app provides customizable tracking pages, automated delivery notifications, and seamless integrations with Klaviyo and Shopify, enabling merchants to deliver timely, on-brand updates to customers. Key features include real-time shipment visibility, proactive delay alerts, and performance analytics, which help reduce customer support inquiries and improve satisfaction. Strengths include intuitive onboarding, responsive customer support, and robust Klaviyo integration for advanced email and SMS flows. The app also offers actionable insights into carrier performance and fulfillment trends. A notable limitation is the reporting interface, which some find less intuitive, requiring manual data exports for deeper analysis. Overall, Wonderment excels in streamlining post-purchase communication, fostering customer trust, and driving operational efficiency for e-commerce businesses.
Support
For any questions, concerns, or assistance with Track by Loop, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected]. Additionally, Track by Loop offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Track by Loop Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | FAQ details |
| Privacy Policy: | Privacy details |
| Language Support: | English |
Integration
The list of top Shopify apps or features or software tools that Track by Loop seamlessly integrates are given below:
Developer
Looking to install Track by Loop app on your store?
ShopDigest helps businesses upgrade their Shopify stores by offering easy app installation services.
Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
- Lowest pricing guaranteed (starts at just $10/hour)
Track by Loop Q&A
How does the app improve shipping transparency?
It provides real-time tracking, delivery ETAs, and proactive notifications to customers, reducing "Where's my order?" inquiries and improving trust in your brand.
Can I customize order tracking notifications?
Yes, you can personalize email and SMS alerts with branded templates, related product recommendations, and usage tips to enhance customer engagement post-purchase.
Does the app help reduce customer support workload?
Absolutely. By automating shipping updates and flagging delayed orders early, it minimizes support tickets related to delivery status inquiries.
What integrations does the app support?
It works with Klaviyo, Postscript, Gorgias, and Shopify Flow, allowing seamless automation and communication across multiple platforms.
How does it help retain customers?
By offering a smooth post-purchase experience with tracking updates and personalized recommendations, it encourages repeat purchases and brand loyalty.
Can I track shipments from multiple carriers?
Yes, it consolidates tracking data from various carriers into one dashboard, making it easy to monitor all orders in real time.
Is there a way to identify shipping delays early?
The app detects stalled shipments and exceptions, allowing you to proactively notify customers before they contact support.
Does it provide analytics on shipping performance?
Yes, it reveals patterns in fulfillment and carrier performance, helping you optimize delivery processes for better efficiency.
What’s the difference between Starter and Premium plans?
Premium includes advanced reporting, onboarding support, and additional automation integrations, while Starter is ideal for basic self-service tracking needs.
Can I brand the order tracking page?
Yes, you can customize the tracking page with your logo, colors, and product recommendations for a seamless brand experience.
Customer Reviews
Track by Loop has an overall rating of 5.0 stars from a total of 76 reviews on the Shopify app store. Of these, 76 (100.0%) are positive, 0 (0.0%) are neutral, and 0 (0.0%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
A really great way to provide transparency to customers while also reducing the amount of emails people send asking 'where's my order??
Wonderment is now our go-to Shopify app, an absolute essential for any store. Thousands of shipments later, and we've yet to receive a single customer support ticket for order updates, thanks to Wonderment's proactive triggers.Special kudos to Sivan for going above and beyond during our integration. Her expertise ensured a seamless and tailored success. Wonderment's features, combined with Sivan's exceptional support, make it a five-star, must-have solution for any Shopify store!
We've had an incredible experience with Wonderment. not only has it drastically improved our customer experience with transactional and post-purchase messaging, but it drives revenue and helps us "brand" previously unbranded experiences. Plus, it's awesome to have all of the flows in Klaviyo (Wonderment team 100% built them out for us and all we had to do was give feedback and a green light).Speaking on behalf of Rejuvia and 1-800-D2C, can't reccommend the wonderment platform and team enough!
Great app with comprehensive tracking page and flows to create a great customer experience. Team is amazing as well!
We just migrated over from Malomo and have been blown away by the hands-on help we've received from the Wonderment team (Sivan!). Very on the ball to make sure the email flows and actual on-site experience are firing correctly and on-brand. Highly recommend this team!
Video Demo and Screenshots
Product Screenshots
Installation Steps
How to install Track by Loop on your Shopify store
Find your app
Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
Track by Loop FAQ's
How do I install the Track by Loop Shopify app?
To install Track by Loop app on your Shopify store, click on the Track by Loop installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install Track by Loop on your Shopify store, then contact us now.
What are the key features of Track by Loop?
The key features offered by Track by Loop to Shopify store owners are:
- ✅Real-time shipment tracking and delivery status updates
- ✅Branded order tracking pages that reduce support tickets and drive upsells
- ✅Predictive estimations and alerts for delays, exceptions, and lost packages
- ✅SMS, email & webhook notifications to keep customers informed
- ✅Shipping insights & analytics to improve fulfillment performance
Does Track by Loop integrate with other Shopify apps or tools?
Yes, Track by Loop seamlessly integrates with other Shopify apps or tools, such as Eliminate All Blindspots in Shipping, Avoid 'Where's My Order?', Attract Returning Customers.
Is there a free trial available for Track by Loop?
No, Track by Loop does not offer any free trial.
What are the pricing plans for Track by Loop?
The app offers 3 paid plans, which cost $99/month, $189/month, $449/month. The paid plans have no free trial period.
How does billing work for Track by Loop?
Track by Loop uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Track by Loop allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Track by Loop offer customer support? How can I get assistance?
Yes, Track by Loop offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Additionally, Track by Loop offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Track by Loop compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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