by CWILL INC
Order Tracking, Order Search, Tracking Page, Order Monitor
Free plan · From $11/mo · 7d trial
AfterShip Order Tracking Shopify App by AfterShip
Order tracking that improves customer satisfaction, cuts down on "Where Is My Order" inquiries, and ensures efficient delivery. Find Order, Order Status Update, Order Tracking Page, Coverage
4.6 1,507 reviewsFreePaid from $11/month
Pros and cons
Pros and cons of AfterShip Order Tracking
Pros
- Excellent Customer Support: Consistently praised for being responsive, helpful, and quick to resolve issues.
- User-Friendly Setup: The app is easy to install and configure, with intuitive navigation and clear tutorials.
- Automated Tracking: Effectively synchronizes and updates tracking information, reducing manual effort for users.
- Branded Tracking Page: Allows customization to create a professional, branded tracking experience for customers.
Cons
- Billing Issues: Some users reported unexpected charges or difficulties with subscription management.
- Technical Bugs: Occasional glitches, such as duplicate shipments or unreliable stats/order search.
Screenshots
About the app
Find Order, Order Status Update, Order Tracking Page, Coverage
- Personalized sales boosting: Customized tracking pages including personalized product suggestions to increase sales.
- Customer Notifications: Email and SMS alerts sent on time to ease customer worry and lessen WISMO calls.
- Shipment Tracking Dashboard: Central hub for tracking shipment status and finding irregularities.
- AI Delivery Predictions: AI-based predicted delivery dates to calm worried customers.
- Shipment Analytics: Built-in tools to understand shipment status and timely delivery performance.
Keywords
order tracking Shopify appsbulk order tracking Shopify appsreduce customer complaints Shopify appsoptimize delivery Shopify appsbranded tracking pages Shopify appsautomated email notifications Shopify appsSMS notifications Shopify appscentralized shipment dashboard Shopify appsAI delivery dates Shopify appsshipment analytics Shopify appson-time performance Shopify appstrack bulk orders Shopify appsreduce WISMO calls Shopify appspersonalized product recommendations Shopify appsshipment status Shopify apps
Key features
- Branded tracking pages with personalized product recommendations to boost sales.
- Automated email and SMS notifications to reduce customer inquiries and complaints.
- Centralized dashboard for real-time shipment tracking and exception identification.
Pricing
AfterShip Order Tracking pricing plans
Free
$0 /month
- 1,100+ carriers integration
- Service-level tracking updates
- Order tracking dashboard
- Branded tracking page
- Carrier estimated delivery date
Essentials
$11 /month
- Everything in Free, plus
- Branded tracking page with your logo
- Automatic carrier detection
- Email & SMS notifications
- Tracking dashboard with status & reports
Premium
$70 /month
- Everything in Essentials, plus:
- Tracking page with your domain
- AI-powered EDD & product recommendations
- Full analytics suite
- API & webhooks
Not sure which plan to pick? Discuss Free or Essentials plans with us, learn about custom pricing, or get a demo.
Here’s an overview of AfterShip Order Tracking costs for each of the plan(s)
The app has 3 pricing plans: 1 free and 2 paid. The free plan offered by AfterShip Order Tracking is Free. The paid plans offered by AfterShip Order Tracking are Essentials, Premium.
The details of the plans are outlined below.
- Free: this plan is free forever, incurring no subscription costs. It offers a wide range of features like 1,100+ carriers integration, Service-level tracking updates, Order tracking dashboard, Branded tracking page, Carrier estimated delivery date.
- Essentials: the Essentials plan costs $11 and comes with a 7-day free trial period. The plan offers a host of features, including Everything in Free, plus, Branded tracking page with your logo, Automatic carrier detection, Email & SMS notifications, Tracking dashboard with status & reports.
- Premium: the Premium plan costs $70 and comes with a 7-day free trial period. The plan offers a host of features, including Everything in Essentials, plus:, Tracking page with your domain, AI-powered EDD & product recommendations, Full analytics suite, API & webhooks.
AfterShip Order Tracking price summary
| Pricing summary | Free to install. Free trial available. |
| Total pricing plan(s) | 3 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 2 |
| Cost of paid plan(s) | $11, $70 |
| Free trial available | Yes, for 7 day(s) |
For further information regarding AfterShip Order Tracking pricing plans, see the official website.
Comparison
Top AfterShip Order Tracking alternatives — detailed comparison
The table below highlights the crucial differences between AfterShip Order Tracking and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.6 ★ (1,503 reviews) | 5.0 ★ (3,179 reviews) | 4.9 ★ (4,481 reviews) | |
| Developed by | AfterShip | CWILL INC | 17TRACK | |
| Launch date | 9 May 2012 | 25 January 2019 | 4 January 2021 | |
| Pricing | Free, $11/month, $70/month | Free, $11/month, $59/month, $479/month | Free, $9/month, $49/month, $159/month | |
| Objective | Find Order, Order Status Update, Order Tracking Page, Coverage | Order Tracking, Order Search, Tracking Page, Order Monitor | Open Annual for FREE, Check Your Orders, Monitor Order Status, Follow Tracking Page | |
| Categories | Order tracking, Shipping | Order tracking, Shipping | Order tracking, Shipping | |
| Key features & highlights | ||||
| Purpose | Order tracking that improves customer satisfaction, cuts down on "Where Is My Order" inquiries, and ensures efficient delivery. | Increase customer happiness and raise your sales by providing a custom tracking experience after purchase. | Worldwide Order Tracking to lower customer inquiries, better shopping experience, and promote additional products. | |
| Features list |
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| Highlights | — |
| — | |
| User reviews and ratings | ||||
| Recommended | 91.0% | 99.1% | 98.8% | |
| Pros |
|
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| |
| Cons |
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| |
| Pricing and plans | ||||
| Total pricing plans | 3 | 4 | 4 | |
| Free plan | Available | Available | Available | |
| Free trial | Yes, for 7 day(s) | Yes, for 7 day(s) | No | |
| Technical information | ||||
| Rating | 4.6 ★ | 5.0 ★ | 4.9 ★ | |
| Total reviews | 1,507 | 3,211 | 4,500 | |
| Launch date | 9 May 2012 | 25 January 2019 | 4 January 2021 | |
More details about AfterShip Order Tracking
Product description
Provide customers with real-time shipping updates through a branded tracking page and automatic alerts. Analyse shipping data like carrier transit times and on-time rates using a shipment analytics dashboard. Boost buyer trust by adding an AI-driven delivery estimation widget to your product and checkout pages.
AI summary
The app is a Shopify-integrated order tracking solution designed to automate shipping updates and enhance customer experience. Its core features include automated tracking notifications, a customizable branded tracking page, and seamless synchronization with multiple carriers, including those not natively supported by Shopify. The app simplifies order management by consolidating tracking information in one place, reducing customer inquiries about shipment status. Strengths include a user-friendly setup, reliable tracking functionality, and highly responsive customer support that assists with customization and troubleshooting. However, some users report occasional bugs in features like order search and statistics, and a few note billing discrepancies or challenges with subscription management. While the app generally performs well, rare technical issues and customer service delays have been noted in isolated cases. Its ability to integrate smoothly with Shopify stores and provide real-time tracking updates makes it a valuable tool for merchants aiming to improve post-purchase communication.
Support
For any questions, concerns, or assistance with AfterShip Order Tracking, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, AfterShip Order Tracking offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the AfterShip Order Tracking are available in various languages on the Shopify app store, including English, German, French, Spanish, and Italian.
AfterShip Order Tracking support information in a nutshell
| Support email | support |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English, German, French, Spanish, and Italian |
Integration
The list of top Shopify apps, features or software tools that AfterShip Order Tracking seamlessly integrates with are given below.
CheckoutCustomer accountsShopify FlowShopify AdminAttentiveGorgiasKlaviyoLooxShipstationZendesk
Developer
| Name | AfterShip |
| Profile | See all apps by AfterShip |
| Website | View developer profile |
| Address | 120 Robinson Road #13-01 Singapore 068913, Singapore, Singapore, 068913 |
Installation
How to install AfterShip Order Tracking on your Shopify store
1
Send your details
Your name, email and store domain go straight to the AfterShip team.
2
The developer gets in touch
AfterShip contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.6
★★★★★
1,507 total reviews
AfterShip Order Tracking has an overall rating of 4.6 stars from a total of 1,507 reviews on the Shopify app store. Of these, 1,372 (91.0%) are positive, 17 (1.1%) are neutral, and 118 (7.8%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★SILCAfrom United States · 22 October 2026
Daman not only resolved my issue for me, but he clearly described the cause.
★★★★★Blueairfrom United States · 22 October 2026
Daman was very helpful and quick to response. Really appreciate his help to resolve our issue quickly.
★★★★★Everyday Better Clubfrom Canada · 15 October 2026
Daman was a great help with helping me figure out some account configurations. Made the process smooth and easty.
★★★★★Agendefrom United Kingdom · 12 October 2026
Daman was very helpful and solved my issue swiftly, even hopping on a call with me so we were able to share screens.
★★★★★Makedofrom Australia · 30 September 2026
Vibhanshu went into great detail and spent around an hour answering my questions. Really appreciated.
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#1
after ship
Total reviews
1,507
▲ 7 vs 30 days ago
Average rating
4.6 ★
0.00 vs 30 days ago
Top market
US
47.1% of installs · ▼ 0.17%
Category & keyword rankings
Position and market share today
| Keywordafter ship | #1 | 33.2% ▼8.9 |
| CollectionAplicativos de Logística | #2 | 40.4% ▼25.8 |
| Keywordorder tracking | #3 | 2.2% ▲2.0 |
| Keywordtracking | #3 | 2.2% ▲1.8 |
Reviews trend
Cumulative reviews · last 6 months
1,469 → 1,507 reviews · rating steady at 4.6★
Ranks #1 in 1 of 10 App Store groups tracked.Open full charts →
AfterShip Order Tracking FAQs
How do I install the AfterShip Order Tracking Shopify app?
To install AfterShip Order Tracking on your Shopify store, click on the AfterShip Order Tracking installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install AfterShip Order Tracking on your Shopify store, then contact us now.
What are the key features of AfterShip Order Tracking?
The key features offered by AfterShip Order Tracking to Shopify store owners are:
- Branded tracking pages with personalized product recommendations to boost sales
- Automated email and SMS notifications to reduce complaints and WISMO calls
- Centralized shipment dashboard to track shipment status and identify exceptions
- AI-powered estimated delivery dates (AI EDD) to reassure anxious customers
- Built-in analytics to get insights into shipment status and on-time performance
Does AfterShip Order Tracking integrate with other Shopify apps or tools?
Yes, AfterShip Order Tracking seamlessly integrates with other Shopify apps or tools, such as Customized tracking pages including personalized product suggestions to increase sales., Email and SMS alerts sent on time to ease customer worry and lessen WISMO calls., Central hub for tracking shipment status and finding irregularities..
Is there a free trial available for AfterShip Order Tracking?
Yes, AfterShip Order Tracking offers a 7-day free trial on all its paid plans.
What are the pricing plans for AfterShip Order Tracking?
The app has 3 pricing plans: 1 free and 2 paid. The paid plans cost $11/month, $70/month, and come with a 7-day free trial period.
How does billing work for AfterShip Order Tracking?
AfterShip Order Tracking uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, AfterShip Order Tracking allows its subscribers to cancel or upgrade their subscription plan at any time.
Does AfterShip Order Tracking offer customer support?
Yes, AfterShip Order Tracking offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, AfterShip Order Tracking offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is AfterShip Order Tracking compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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4.6★★★★★1,507 reviews · 91.0% positive
Writing reviews on ShopDigest is coming soon.
- SISILCA★★★★★
Daman not only resolved my issue for me, but he clearly described the cause.
- BLBlueair★★★★★
Daman was very helpful and quick to response. Really appreciate his help to resolve our issue quickly.
- EBEveryday Better Club★★★★★
Daman was a great help with helping me figure out some account configurations. Made the process smooth and easty.
- AGAgende★★★★★
Daman was very helpful and solved my issue swiftly, even hopping on a call with me so we were able to share screens.
- MAMakedo★★★★★
Vibhanshu went into great detail and spent around an hour answering my questions. Really appreciated.
- MKMoose Knuckles★★★★★
I've worked with Shivan and he is responsive, knowledgeable, and always willing to help and answer questions. He takes the time to understand the problem, provide clear guidance.
- ESEMK Skincare★★★★★
The information I requested was provided in a timely manner. My questions were answered quickly.
- TETest-mooseknuckles★★★★★
Strong functionality, good supportI even got the answers to all pending questions.
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