C:Hub Customer Accounts by CustomerHub

I used the app with the (now) legacy customer accounts in combination with Shopify's dawn theme. Everything worked as expected and looked nice, until I decided recently to switch to the (new) customer accounts within Shopify, to avoid trouble if Shopify should retire the old accounts.The app stopped working, and I could not reverse the settings at all. I contacted the support using their chat boot but was only able to talk to AI. I sent two emails with help requests through the app, without getting a feedback for a week, although a collaboration request was sent (which I granted, hoping they would fix the issue). After a week of not receiving any feedback at all through the common channels I cancelled the subscription and deinstalled the app. I then left a 1star review explaining the situation.A few hours later I got a message from Ezra from support via my Facebook business page. It looked like their emails with help and instructions did not arrive in my email inbox and neither in the spam folder (they investigating at the moment what the issue could be). We kept messaging via Facebook as this seemed to be the only way of communication for the moment. Ezra and his developer were able to address and fix the issue within the app that made it stop working in my shop. As of today I have reinstalled the app, it is up and running with no issues in combination with the (new) customer accounts.Ezra was very communicative, and offered outstanding support and assistance. The customer support was outstanding as soon as they discovered another way to contact me. The issue with not receiving their customer support mails is still existent, and not related to issues with my own email setup (running a business email through an Australian web hosting company with also great support and service: Ventra IP). The emails from the app for installing and deinstalling the app itself arriving in my email box, so there must be another issue somewhere which I am not able to address, but the team of the app is working on that issue as far as I know.If you are looking for an app with clean customer experience in the accounts, I can highly recommend this app.

Honest review the app can do much more than other apps love how I can modify everything in customers account page I've been searching for apps for long time this app dose all any one welcome to my store dailyuse-store.comTo check how the app changed everything in customer account from standard to better and professional pageThank you Ezra for your help and support

New Review June 2025: Once again Ezra has been amazing to work with. I needed to change some things and was concerned that switching to new customer accounts would delete everything I had already set up. Ezra took the reins for me and made the switch. Not only that, but he noticed a color that did not belong and switched it over to my color theme, and he connected my autoship program to my customers account page for me. The fact that my customers had to go to another page to get to their autoship was something he noticed on his own. This change makes my store more user friendly for my customers. I really appreciate how he goes above and beyond!March 2024: I was working with a large "shopify expert" company to customize my customer portal. It was a very disappointing experience and I lost out on a lot of money (down payment). About a week after telling this company I was no longer going to work with them I stumbled across your app. Your app did EXACTLY what I had hired this company to do! It was so easy to set up and I am thrilled with the app. Your customer service is the cherry on top.

I discovered a discrepancy between what’s achievable in the actual app and what is shown in their demo account. I reached out to ask if they could help me replicate the look of the demo account. Within 24 hours, I received a response from Dave in Australia, who explained that due to the new customer accounts using passwordless login, this setup is not possible.This means the demo account is misleading, as it showcases features or a setup that cannot currently be replicated by real users. It feels like a bait-and-switch tactic to entice subscriptions, which is disappointing and unacceptable.

Excellent App: Does everything it promises, and does it very well. Highly recommended for its reliability, efficiency, and user-friendly design.