Address Validator AddressHero Shopify App by HeroSoftware GmbH

We run a D2C skincare brand on Shopify and ship a lot of parcels within Germany. Wrong house numbers, mistyped DHL packing station numbers and addresses with special characters used to cost us real money in returns, re-shipments and support tickets. AddressHero fixed that and it did so without hurting our checkout.What we like most:- Validation happens after the order is placed, not during checkout. This is the big one. The customer completes the purchase as usual, and only afterwards gets prompted to fix an invalid address. No extra friction in the checkout, zero conversion-rate loss and the order still ships to a correct address. Most other apps block the checkout, which costs you sales.- Saves us around €2,000 per month. Fewer failed deliveries, fewer re-shipments and far less support time spent chasing customers for correct addresses. For an app that costs a fraction of that, it's a no-brainer.- Fast setup and real onboarding. The app was live within a very short time, and the onboarding call made sure the settings matched our shop.Definitly a recommondation, especially on scale!

We ship from Germany to over 20 countries so we get a lot of different address formats in our checkout. AddressHero flags around 18% of our orders. Mostly typos in the street name or a postal code that doesn't match the city. At four cents per order that math is pretty easy.Best part is that the check happens inside the checkout. The customer fixes it before the order even reaches us + for hard fixes the customer is able to correct it on the thank you page.Support also comes straight from the founders. We had a call with Robin and Moritz the next day on a config question and by the evening we knew what was wrong. If you ship internationally and have ever had an address correction fee on a carrier invoice or a return because of this you know why this is worth it.

We switched to AddressHero after using another address validation app, and the difference has been night and day. The dashboard is clean, the analytics are actually useful, and setup was incredibly easy. We finally have real visibility into address corrections, error rates, and the impact on support tickets. It has already saved us time and money, and the support has been excellent. Highly recommended.

Thank youRobin and the AddressHero team, for such an easy implementation and an accurate tool! We're already seeing the efficiency of your solution. Keep up the great work!

Wir sind super zufrieden mit AddressHero! Seit der Einführung der App hat sich unsere Paket-Zustellquote deutlich verbessert - das steigert nicht nur die Zufriedenheit unserer Kund:innen, sondern reduziert gleichzeitig den Support-Aufwand unseres Teams sowie Kosten durch unzustellbare Sendungen.Sehr überzeugend ist auch der Funktionsumfang der App, der dennoch sehr intuitiv zu bedienen ist und sich auch perfekt in Shopify integriert. Nach einem kurzen und sehr angenehmen Onboarding mit Robin war die App innerhalb kürzester Zeit vollständig eingerichtet und live.Hervorheben möchten wir außerdem den außergewöhnlich schnellen und auch hilfreichen Support und sogar individuelle Lösungsvorschläge kann man einbringen, welche auch vom Team besprochen und umgesetzt werden.Top Empfehlung und 5/5 Sterne!

Sehr schnelles Onboarding, toller Kundensupport. Die Funktionen der App sind perfekt geeignet für Shops mit größerem Volumen, um nervigen Kundensupport zu minimieren und Kosten zu senken. Sehr zu empfehlen!

AddressHero is working greatly; we have just started, and we are seeing excellent results, and currently it's reducing CS issues and saving us precious time in operations.Special thanks goes to Robin for the super quick response time and collaboration.

AddressHero is the go-to solution for solving the address problem in Shopify.One of the most valuable aspects is the seamless integration with Shopify and the focus on performing one specific job extremely well, without unnecessary features or distractions.Both the customer-facing UI and the behavior in the admin feel like the most native extension of Shopify an app can achieve. Something only very few apps nail.We process a high volume of orders and use Shopify’s features extensively across order and fulfillment operations, including the native post-purchase upsell that adds additional complexity. AddressHero handles all of this reliably.The app also offers a high level of customization, so you can tailor the address validation behavior to your exact needs.The support and the team is exceptional. Every question or feature request is handled thoughtfully and implemented quickly. Special thanks to Moritz for the continuous exchange over the past months and the incredible effort in understanding any problem and improving the product.Implementing AddressHero has had a significant impact on our customer support operations and reduced the time spent on the tedious work of handling undeliverable packages.I can fully recommend the app for stores of any size.