by Dondy
Add a WhatsApp button to your shop and retrieve forgotten carts through WhatsApp to increase sales and enhance customer service.
Free plan · From $6.99/mo · 7d trial
Chatra — Live Chat & Chatbot Shopify App by Roger Wilco LLC
Assist website visitors in reaching the checkout more quickly by providing immediate support and suggesting products. Chatra: Includes Live Chat, Email, Facebook features, Visitor List and Cart Saver ability.
4.8 307 reviewsFreePaid from $31/month
Pros and cons
Pros and cons of Chatra — Live Chat & Chatbot
Pros
- Reliable Performance: The app consistently connects and functions smoothly across both mobile and desktop platforms.
- Ease of Use: Simple installation and intuitive operation make it accessible for users of all technical levels.
- Effective Customer Support: Quick, responsive, and helpful assistance from the support team.
- Sales Conversion: Live chat functionality significantly boosts sales by engaging customers during their browsing.
Cons
- Minor UI Issues: Some users noted small interface quirks, like anonymous names being too similar to real ones.
- Mobile App Bugs: Occasional unresponsiveness or lag in the mobile app affects timely customer interactions.
Screenshots
About the app
Chatra: Includes Live Chat, Email, Facebook features, Visitor List and Cart Saver ability.
- Unified customer communication: Chat with your customers from any desktop or mobile app.
- Digital Communication: Respond to messages received on Facebook, Instagram, or email.
- Automate tasks with chatbots: Let chatbots handle your everyday tasks to save your time!
- Website visitor analytics: Check who's visiting your website, their location, and what they have in their shopping cart.
- Cross-Platform Compatibility: We support Windows, Mac, Android, and iOS, even when you're on the move!
Keywords
Live chat support Shopify appsChatbot for Shopify appsFacebook Instagram chat Shopify appsCart recovery chat Shopify appsReal-time customer support Shopify appsBoost engagement chat Shopify appsDrive sales chat Shopify appsMobile chat support Shopify appsCustomer cart tracking Shopify appsAutomated chatbot Shopify apps
Key features
- Engage customers in real-time with live chat on desktop or mobile.
- Automate routine tasks using customizable chatbots to save time.
- Track website visitors, their location, and cart contents for insights.
Pricing
Chatra — Live Chat & Chatbot pricing plans
Free plan
$0 /month
- Up to 5 conversations per month
- Live chat
- Offline contact form bot
- Most features
- Free forever
Essential plan
$31 /month
- Live chat
- Chatbots
- Instagram DM
- Facebook chat
- Realtime visitor list
Pro plan
$41 /month
- All Essential plan features
- Chat ratings & reports
- Data export
- Operating hours
- Agent groups
Not sure which plan to pick? Discuss Free plan or Essential plan plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Chatra — Live Chat & Chatbot costs for each of the plan(s)
The app has 3 pricing plans: 1 free and 2 paid. The free plan offered by Chatra — Live Chat & Chatbot is Free plan. The paid plans offered by Chatra — Live Chat & Chatbot are Essential plan, Pro plan.
The details of the plans are outlined below.
- Free plan: this plan is free forever, incurring no subscription costs. It offers a wide range of features like Up to 5 conversations per month, Live chat, Offline contact form bot, Most features, Free forever.
- Essential plan: the Essential plan plan costs $31 and comes with a 10-day free trial period. The plan offers a host of features, including Live chat, Chatbots, Instagram DM, Facebook chat, Realtime visitor list, Visitor info, Chat automation, Typing insights.
- Pro plan: the Pro plan plan costs $41 and comes with a 10-day free trial period. The plan offers a host of features, including All Essential plan features, Chat ratings & reports, Data export, Operating hours, Agent groups, Integrations, REST API & outgoing webhooks.
Chatra — Live Chat & Chatbot price summary
| Pricing summary | Free plan available. Free trial available. |
| Total pricing plan(s) | 3 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 2 |
| Cost of paid plan(s) | $31, $41 |
| Free trial available | Yes, for 10 day(s) |
For further information regarding Chatra — Live Chat & Chatbot pricing plans, see the official website.
Comparison
Top Chatra — Live Chat & Chatbot alternatives — detailed comparison
The table below highlights the crucial differences between Chatra — Live Chat & Chatbot and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.6 ★ (307 reviews) | 4.9 ★ (825 reviews) | 3.9 ★ (340 reviews) | |
| Developed by | Roger Wilco LLC | Dondy | Scrptble | |
| Launch date | 29 October 2015 | 15 March 2023 | 21 October 2024 | |
| Pricing | Free, $31/month, $41/month | Free, $6.99/month, $79.99/month, $159.99/month | Free, $4.99/month, $9.99/month, $14.99/month, $24.99/month, $49.99/month | |
| Objective | Chatra: Includes Live Chat, Email, Facebook features, Visitor List and Cart Saver ability. | Abandoned cart recovery, AI agent & automations on WhatsApp | — | |
| Categories | Abandoned cart, Chat | Abandoned cart, Chat | Chat, Abandoned cart | |
| Key features & highlights | ||||
| Purpose | Assist website visitors in reaching the checkout more quickly by providing immediate support and suggesting products. | Add a WhatsApp button to your shop and retrieve forgotten carts through WhatsApp to increase sales and enhance customer service. | Automate order confirmations, shipping updates, cart recovery, and stock alerts through WhatsApp. | |
| Features list |
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|
| |
| Highlights | — |
| — | |
| User reviews and ratings | ||||
| Recommended | 96.4% | 96.2% | 76.1% | |
| Pros |
|
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| Cons |
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| Pricing and plans | ||||
| Total pricing plans | 3 | 4 | 5 | |
| Free plan | Available | Available | Not available | |
| Free trial | Yes, for 10 day(s) | Yes, for 7 day(s) | Yes, for 3 day(s) | |
| Technical information | ||||
| Rating | 4.6 ★ | 4.9 ★ | 3.9 ★ | |
| Total reviews | 307 | 836 | 348 | |
| Launch date | 29 October 2015 | 15 March 2023 | 21 October 2024 | |
More details about Chatra — Live Chat & Chatbot
Product description
Chatra offers online tools including Live Chat, Chatbot, Cart Saver, and Shared inbox to enhance customer engagement and improve sales. It enables 24/7 automated customer support, manage conversations from social and email channels from one place, and integrates well with our user-friendly interface.
AI summary
The app is a live chat solution designed for Shopify stores, offering real-time communication between merchants and customers. Its key features include a user-friendly interface, mobile and desktop compatibility, and the ability to see what customers are typing before they send messages, enabling faster responses. The app supports automated responses, visitor tracking, and customizable chat widgets, along with integrations like Help Scout. It provides both free and paid plans, with the latter offering advanced functionalities such as conditional logic and multi-language support. Strengths include reliable performance, ease of setup, and responsive customer service, which contribute to improved sales conversions and customer engagement. Notable benefits include the ability to monitor live visitors, edit sent messages, and use a mobile app for on-the-go support. Some limitations include occasional bugs in the mobile app and a desire for more robust contact information capture. Overall, the app is praised for its affordability, customization options, and effectiveness in enhancing customer interactions.
Support
For any questions, concerns, or assistance with Chatra — Live Chat & Chatbot, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Chatra — Live Chat & Chatbot offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the Chatra — Live Chat & Chatbot are available in various languages on the Shopify app store, including English, French, Spanish, Portuguese (Brazil), and Russian.
Chatra — Live Chat & Chatbot support information in a nutshell
| Support email | support |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English, French, Spanish, Portuguese (Brazil), and Russian |
Integration
The list of top Shopify apps, features or software tools that Chatra — Live Chat & Chatbot seamlessly integrates with are given below.
FacebookHelp ScoutInstagramSlackWebhooksZapier
Developer
| Name | Roger Wilco LLC |
| Profile | See all apps by Roger Wilco LLC |
| Website | View developer profile |
| Address | 501 Silverside Rd, Suite 105, Wilmington, DE, 19809 |
Installation
How to install Chatra — Live Chat & Chatbot on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Roger Wilco LLC team.
2
The developer gets in touch
Roger Wilco LLC contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.8
★★★★★
307 total reviews
Chatra — Live Chat & Chatbot has an overall rating of 4.8 stars from a total of 307 reviews on the Shopify app store. Of these, 296 (96.4%) are positive, 1 (0.3%) are neutral, and 10 (3.3%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★Luniorfrom Canada · 8 October 2026
Great app and responsive customer supportChatra is a useful tool for communicating with website visitors and supporting customer inquiries. I also had a billing issue related to a Shopify outage, and the support team (Anna) took the time to carefully review my case and work toward a fair resolution. They were professional, understanding, and responsive throughout the process. I appreciate their willingness to listen to customer feedback and provide additional assistance. Overall, a positive support experience!
★★★★★Legacies of America Woodworking Companyfrom United States · 13 July 2026
This app has been very beneficial with capturing potential customers, who have questions, and like to ask them before placing an order. By having the chat app available, we are able to assist customers with their buying decision and in turn, generate more orders.
★★★★★Cosmetics Tenerife®from Spain · 22 June 2026
We have been using Chatra on our store for almost 5 years, and it has been a very useful tool for quick customer communication.The live chat is easy to manage and adds real value by helping customers get answers before placing an order. The triggers are useful for engaging visitors at the right moment, and the live view helps us see how customers browse the store, including possible broken URLs or pages that need attention.
★★★★★My Energy Flowfrom Canada · 8 May 2026
They are so helpful and friendly. Honestly, I was stuck since I am working on so many apps, but they made the process smooth. Would highly recommend.
★★★★★Prestige Aidfrom United States · 2 April 2026
It is an amazing setup, I'm enjoying the free trial. Based on your desires and business needs, the pro version is well worth the price compared to others.
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#17
live chat
Total reviews
307
▲ 1 vs 30 days ago
Average rating
4.8 ★
0.00 vs 30 days ago
Top market
US
60.1% of installs · ▼ 3.31%
Category & keyword rankings
Position and market share today
| Keywordlive chat | #17 | 0.0% ▼0.0 |
| Keywordtidio live chat | #18 | 0.0% ▼0.0 |
| KeywordSend transcript | #21 | 0.0% ▼0.0 |
| Keywordfacebook instagram | #32 | — |
Reviews trend
Cumulative reviews · last 6 months
301 → 307 reviews · rating steady at 4.8★
Ranks #17 in 1 of 10 App Store groups tracked.Open full charts →
Chatra — Live Chat & Chatbot FAQs
How do I install the Chatra — Live Chat & Chatbot Shopify app?
To install Chatra — Live Chat & Chatbot on your Shopify store, click on the Chatra — Live Chat & Chatbot installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Chatra — Live Chat & Chatbot on your Shopify store, then contact us now.
What are the key features of Chatra — Live Chat & Chatbot?
The key features offered by Chatra — Live Chat & Chatbot to Shopify store owners are:
- Live Chat with your customers from one app; desktop or mobile
- Answer messages sent through Facebook, Instagram, or email
- Use chatbots to do routine work for you and save your time!
- See who's on your website, where they are from, and what they have in their cart
- Windows & Mac, Android & iOS. Even on the go, we’ve got you covered!
Does Chatra — Live Chat & Chatbot integrate with other Shopify apps or tools?
Yes, Chatra — Live Chat & Chatbot seamlessly integrates with other Shopify apps or tools, such as Chat with your customers from any desktop or mobile app., Respond to messages received on Facebook, Instagram, or email., Let chatbots handle your everyday tasks to save your time!.
Is there a free trial available for Chatra — Live Chat & Chatbot?
Yes, Chatra — Live Chat & Chatbot offers a 10-day free trial on all its paid plans.
What are the pricing plans for Chatra — Live Chat & Chatbot?
The app has 3 pricing plans: 1 free and 2 paid. The paid plans cost $31/month, $41/month, and come with a 10-day free trial period.
How does billing work for Chatra — Live Chat & Chatbot?
Chatra — Live Chat & Chatbot uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Chatra — Live Chat & Chatbot allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Chatra — Live Chat & Chatbot offer customer support?
Yes, Chatra — Live Chat & Chatbot offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Chatra — Live Chat & Chatbot offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Chatra — Live Chat & Chatbot compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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4.8★★★★★307 reviews · 96.4% positive
Writing reviews on ShopDigest is coming soon.
- LULunior★★★★★
Great app and responsive customer supportChatra is a useful tool for communicating with website visitors and supporting customer inquiries. I also had a billing issue related to a Shopify outage, and the support team (Anna) took the time to carefully review my case and work toward a fair resolution. They were professional, understanding, and responsive throughout the process. I appreciate their willingness to listen to customer feedback and provide additional assistance. Overall, a positive support experience!
- LOLegacies of America Woodworking Company★★★★★
This app has been very beneficial with capturing potential customers, who have questions, and like to ask them before placing an order. By having the chat app available, we are able to assist customers with their buying decision and in turn, generate more orders.
- CTCosmetics Tenerife®★★★★★
We have been using Chatra on our store for almost 5 years, and it has been a very useful tool for quick customer communication.The live chat is easy to manage and adds real value by helping customers get answers before placing an order. The triggers are useful for engaging visitors at the right moment, and the live view helps us see how customers browse the store, including possible broken URLs or pages that need attention.
- MEMy Energy Flow★★★★★
They are so helpful and friendly. Honestly, I was stuck since I am working on so many apps, but they made the process smooth. Would highly recommend.
- PAPrestige Aid★★★★★
It is an amazing setup, I'm enjoying the free trial. Based on your desires and business needs, the pro version is well worth the price compared to others.
- COCozyCompleteHome.com★★★★★
I have just started by store, but I think this ap will be wonderful for people who use ai a lot. I am looking forward to seeing how it affects my store visitors.
- FGFamily Game Lounge★★★★★
I am really impressed with this service. I had a minor tech glitch and Anna, in the chat box spent considerable time solving the issue. She was wonderful. (Hey, Chatra, give Anna a raise!!). Overall, this addition to my online store has been a game changer for my CSM.
- MMmainly Ministries Australia★★★★★
We have found Chatra to be a great platform. There are features on it that we're using that streamline our interaction with customers.I REALLY appreciated Julia from Chatra supporting me with a query the other day. Her input was detailed, spot on, and timely. Our for-purpose organisation encourages you to consider this chat app on your Shopify store. BTW we have six stores and Chatra on all six.
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