Hotjar Install Vs Peek! ‑ Better Replay & Survey: Which Shopify App Is Best For Your Store In November 2026?

Discover the power of Shopify apps as we compare Hotjar Install and Peek! ‑ Better Replay & Survey side by side. Evaluate their features, explore their unique benefits, compare their pricing plans and user ratings, and find the perfect fit for your business needs. Let's dive into the comparison table and unlock the possibilities that await your Shopify store.

Hotjar Install leads on track record, budget and integrations — 91 reviews at 4.3★ — while Peek! ‑ Better Replay & Survey leads on rating and total reviews. Read the full verdict

Install in your Shopify store We pass your name, email and store domain to the Dualsided team so they can help install and configure the app on your store.

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Comparison

Top Hotjar Install alternatives — detailed comparison

The table below highlights the crucial differences between Hotjar Install and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.

Apps
Hotjar InstallInstall
Peek! ‑ Better Replay & SurveyInstall
Add app
General information
Ratings4.3 ★ (91 reviews)4.8 ★ (632 reviews)
Developed byDualsidedCartKit
Launch date20 July 201820 March 2019
Pricing$0.99/month, $2.99/monthFree, $29/month
ObjectiveReally know how your visitors engage with your site.Alternative to Heatmap & Google Analytics - Boost Sales & Improve SEO
CategoriesAnalyticsAnalytics
Key features & highlights
PurposeHotjar's visual insights show user behavior, helping you make important changes.Record customer sessions, learn about your clients, and use flexible surveys to enhance your shop.
Features list
  • Simple setup with no coding or theme editing required.
  • Works seamlessly on all Shopify themes without modifications.
  • Ensures continuous tracking with minimal code impact.
  • Watch full session recordings to analyze user behavior and improve UX.
  • Gain ecommerce-specific insights with easy-to-read segmentation and analytics.
  • Create post-purchase surveys to directly collect customer feedback.
Highlights——
User reviews and ratings
Recommended83.9%94.5%
Pros
  • Provides detailed analytics on visitor behavior, including heatmaps, session recordings, and surveys.
  • Quick and straightforward setup process, often highlighted by users with no technical background.
  • Free and low-cost plans are appreciated, especially for small businesses.
  • Identifies website errors and areas for optimization to enhance customer experience.
  • Helps businesses increase sales by understanding and addressing customer pain points.
  • Many users find the free plan sufficient for basic analytics needs.
  • Generally works well, with smooth functionality for session recordings and heatmaps.
  • Particularly beneficial for startups and small e-commerce stores.
  • User-friendly design makes navigation and data interpretation accessible.
  • Delivers specific insights that can directly inform website improvements.
  • The app offers robust recording and visitor tracking capabilities at no cost, highly appreciated by users.
  • Provides detailed recordings of visitor sessions, helping users understand navigation patterns and improve sales.
  • Users frequently highlight the straightforward and quick installation process.
  • The app’s intuitive design and navigation make it accessible for all users.
  • Multiple reviews praise the quick and helpful responses from the support team.
  • Helps identify bottlenecks and abandoned cart issues, aiding in improving conversion rates.
  • Unlike competitors, the app doesn’t slow down the store’s performance.
  • The app’s aesthetic and functionality are well-received.
  • Users appreciate the rapid updates of new customer sessions for review.
  • Helps businesses refine their website layout and user experience.
Cons
  • Frequent complaints about slow or unresponsive service, with unresolved issues.
  • Reports of bugs, crashes, and connectivity problems, especially after updates.
  • Users confused or frustrated by unclear subscription terms and unexpected charges.
  • Some users experienced slowed page load speeds or theme disruptions.
  • Some users report unauthorized or unclear deductions after the free trial period.
  • A few reviews mention missing or partial recordings, especially during purchases.
  • Occasional issues like recordings not playing or failing to start despite enabling the feature.
  • Users express frustration over unclear fee structures and sudden high charges.
Pricing and plans
Total pricing plans22
Free planNot availableAvailable
Free trialYes, for 7 day(s)Yes, for 90 day(s)
Technical information
Rating4.3 ★4.8 ★
Total reviews93637
Launch date20 July 201820 March 2019

Hotjar Install vs Peek! ‑ Better Replay & Survey: Final Verdict

When choosing the ideal Shopify app for your business, both Hotjar Install and Peek! ‑ Better Replay & Survey offer unique strengths and considerations.

The choice between Hotjar Install and Peek! ‑ Better Replay & Survey depends on your specific needs and priorities. Consider your business requirements, goals, and the features that align most closely with your objectives. Take into account factors such as pricing, user reviews, support quality, and integrations while making a decision.

We recommend thoroughly exploring the features and functionalities of each app. Remember, what works best for one business may not be ideal for another.

Here's a breakdown of key factors to help you choose a winner.

🥇 Hotjar Install

Takes 3 of the 7 comparison factors, with 2 tied. Peek! ‑ Better Replay & Survey leads on rating and total reviews.

FactorPriorityHotjar InstallPeek! ‑ Better Replay & Survey
Average RatingHigh priority—WinnerDetail
Total ReviewsHigh priority—WinnerDetail
Launch DateLow priorityWinner—Detail
BudgetHigh priorityWinner—Detail
Support ChannelMedium priorityTiedTiedDetail
IntegrationsMedium priorityWinner—Detail
Trial PeriodLow priorityTiedTiedDetail

Average Rating

High priority

While considering user reviews, take note of the average ratings for Hotjar Install and Peek! ‑ Better Replay & Survey. These ratings reflect users' overall satisfaction and can provide valuable insights into the reliability and effectiveness of each app. In this case, Hotjar Install holds an average rating of 4.3 stars, whereas Peek! ‑ Better Replay & Survey has 4.8 star ratings.

🥇 Winner: Peek! ‑ Better Replay & Survey🥈 Runner Up: Hotjar Install
For complete details, see the Ratings and Reviews section.

Total Reviews

High priority

Consider the total number of reviews Hotjar Install and Peek! ‑ Better Replay & Survey have received. A higher number of reviews generally indicates a larger user base and more feedback, which can provide additional insights into the app's performance and user experience. Here, Hotjar Install has received a total of 91 reviews and Peek! ‑ Better Replay & Survey has 632 reviews.

🥇 Winner: Peek! ‑ Better Replay & Survey🥈 Runner Up: Hotjar Install
For complete details, see the Ratings and Reviews section.

Launch Date

Low priority

While not a direct measure of quality, consider the launch date of each app - Hotjar Install and Peek! ‑ Better Replay & Survey to gain some context. A more established app brings years of experience and refinement to the table, but it's important to balance this factor with the app's average rating and total reviews. Hotjar Install and Peek! ‑ Better Replay & Survey were launched on Jul 20, 2018 and Mar 20, 2019 respectively.

🥇 Winner: Hotjar Install🥈 Runner Up: Peek! ‑ Better Replay & Survey
For complete details, see the Overview of the Apps section.

Budget

High priority

Take the time to analyze your specific needs, budget for the same, and long-term goals to decide which plan fits your requirements. Here, Hotjar Install offers 2 pricing plans (0 free plans, 2 paid plans) with an average plan price of $1.99. Peek! ‑ Better Replay & Survey, on the other hand, has a total of 2 pricing plans (1 free plan, 1 paid plan) with an average plan price of $14.50.

🥇 Winner: Hotjar Install🥈 Runner Up: Peek! ‑ Better Replay & Survey
For complete details, see the Pricing Details section.

Support Channel

Medium priority

Both Hotjar Install and Peek! ‑ Better Replay & Survey provide customer support through various channels, such as email, live chat, FAQs section, or phone. A higher number of support channels indicates better accessibility and assistance, ensuring timely help whenever you need it. Here, the two apps offer the following support channels:

Hotjar Install2 support options
Peek! ‑ Better Replay & Survey2 support options
🥇 Winner: Hotjar Install, Peek! ‑ Better Replay & Survey🥈 Runner Up: N/A
For complete details, see the Support section.

Integrations

Medium priority

Evaluate the integration capabilities of Hotjar Install and Peek! ‑ Better Replay & Survey. Consider the number and variety of integration options they offer with other tools and services - more integration options can provide flexibility and streamline your workflows. Both apps offer various integration options with popular Shopify tools and services.

Hotjar Install2 integrations
Peek! ‑ Better Replay & Survey0 integrations
🥇 Winner: Hotjar Install🥈 Runner Up: Peek! ‑ Better Replay & Survey
For complete details, see the Integrations section.

Trial Period

Low priority

Free trial periods allow you to explore the app's features and functionalities before committing. Hotjar Install comes with a 7-day free trial period. Peek! ‑ Better Replay & Survey, on the other hand, comes with a 90-day free trial period. Take advantage of these trial periods to assess how well each app aligns with your specific business needs.

🥇 Winner: Hotjar Install, Peek! ‑ Better Replay & Survey🥈 Runner Up: N/A
For complete details, see the Features section.

By comparing and weighing these factors, you can make an informed decision and determine the winner between Hotjar Install and Peek! ‑ Better Replay & Survey that aligns best with your requirements and preferences for a successful Shopify app experience.

Shopify Apps Detailed Comparison: Hotjar Install vs Peek! ‑ Better Replay & Survey

In this comprehensive comparison, we'll delve into the details of two Shopify apps: Hotjar Install and Peek! ‑ Better Replay & Survey. Whether you're seeking to optimize marketing efforts, streamline operations, or improve customer engagement, our in-depth analysis will help you make an informed decision.

OverviewHotjar Install vs Peek! ‑ Better Replay & Survey

Let's dive into the overview of these two apps: Hotjar Install and Peek! ‑ Better Replay & Survey, and uncover how these Shopify apps can elevate your online business and empower you with powerful tools and features.

Hotjar Install Overview

Hotjar Install is a Shopify app developed by Unknown Developer to help merchants with Really know how your visitors engage with your site. With an average rating of 4.3 stars from 91 reviews, Hotjar Install is one of the top-rated Analytics Shopify apps.

Launch DateJul 20, 2018
PurposeHotjar's visual insights show user behavior, helping you make important changes.
Pricing summaryFrom $0.99/month. Free trial available.

Peek! ‑ Better Replay & Survey Overview

Peek! ‑ Better Replay & Survey is a Shopify app developed by Unknown Developer to help merchants with Alternative to Heatmap & Google Analytics - Boost Sales & Improve SEO. With an average rating of 4.8 stars from 632 reviews, Peek! ‑ Better Replay & Survey is one of the top-rated Analytics Shopify apps.

Launch DateMar 20, 2019
PurposeRecord customer sessions, learn about your clients, and use flexible surveys to enhance your shop.
Pricing summaryFree plan available. Free trial available.
Features ComparisonHotjar Install vs Peek! ‑ Better Replay & Survey

While both apps are designed to optimize your Shopify store, their intended uses may vary. Let's take a more in-depth look at each of these apps' features.

Hotjar Install Features

  • Simple to use with no need for development.
  • You can't edit the theme. It works on all themes.
  • Always tracking with minimum code.

Peek! ‑ Better Replay & Survey Features

  • Turn visitors into buyers. Watch complete session replays to understand user experience.
  • Simple insights and specific categories designed for better ease of understanding ecommerce
  • Connect with your customers by using post-purchase surveys.
  • Simple insights help understand why a landing page isn't getting conversions.
  • Collect survey responses in one place to gain a better understanding of user feedback.
Pricing PlansHotjar Install vs Peek! ‑ Better Replay & Survey

There are tons of Shopify apps for small businesses and enterprises alike. From Hotjar Install to Peek! ‑ Better Replay & Survey, each offers a range of pricing packages to accommodate different business needs.

Let's see how the prices of Hotjar Install and Peek! ‑ Better Replay & Survey measure up.

Hotjar Install Pricing Details

Hotjar Install offers 2 paid plans, which cost $0.99/ month, $2.99/ month. The paid plans also come with a 7-day free trial period.

BASIC
$0.99 /month
  • Easily integrate Hotjar. No coding.
  • Install site-wide or on specific pages.
PRO
$2.99 /month
  • All the base features
  • Product & Cart Event Tracking
  • Customer Identity Tracking

Peek! ‑ Better Replay & Survey Pricing Details

Peek! ‑ Better Replay & Survey has 2 pricing plans: 1 free and 1 paid. The paid plan costs $29/ month and comes with a 90-day free trial period.

FREE
$0 /month
  • 100 unique visitors/month
  • Session Recording
  • Shopify Integration
  • Ticket Support
GROWTH
$29 /month
  • 90 Day Free Trial
  • 10,000 Unique Visitors/Mo
  • Custom Events
  • Custom Rules
  • Live Chat Support

Install in your Shopify store We pass your name, email and store domain to the Dualsided team so they can help install and configure the app on your store.

User RatingsHotjar Install vs Peek! ‑ Better Replay & Survey

User feedback and reviews play a crucial role in assessing the quality and effectiveness of any Shopify app. Let's take a closer look at what users are saying about Hotjar Install and Peek! ‑ Better Replay & Survey.

Hotjar Install Ratings

Hotjar Install has garnered an overall rating of 4.3 stars from a total of 91 reviews on the Shopify app store.

4.3★★★★☆| 91 reviews

Of the total reviews, 86% are positive, 14% are neutral, and 14% are negative.

✨ AI Summary of Hotjar Install Reviews

This Shopify app integrates with Hotjar to provide behavioral analytics tools, including session recordings, heatmaps, surveys, and polls, helping store owners analyze customer interactions and identify usability issues. Its strengths include easy setup, valuable insights into visitor behavior, and a free tier suitable for small stores with low traffic. The app is particularly effective for diagnosing page errors, optimizing conversions, and improving UX. However, limitations include inconsistent functionality on mobile, slow or incomplete data retrieval, and occasional technical issues such as theme conflicts or persistent tracking scripts post-uninstallation. Some users report unclear pricing structures, where Shopify payments may not cover full premium features, requiring separate subscriptions. Customer support responsiveness varies, with delays or inadequate resolutions noted. While the free version is praised, advanced features like checkout-page analytics are unavailable, and performance impacts like slower page loads may occur. Overall, the app is a practical tool for behavioral insights but has reliability and transparency gaps.

Peek! ‑ Better Replay & Survey Ratings

Peek! ‑ Better Replay & Survey has garnered an overall rating of 4.8 stars from a total of 632 reviews on the Shopify app store.

4.8★★★★★| 632 reviews

Of the total reviews, 96% are positive, 4% are neutral, and 4% are negative.

✨ AI Summary of Peek! ‑ Better Replay & Survey Reviews

This Shopify app provides session recording and customer behavior analysis tools, enabling store owners to track visitor interactions, identify navigation pain points, and optimize conversion paths. Its core functionality includes real-time session replays, which help pinpoint where users encounter difficulties or abandon carts. The app offers a free tier with basic features, making it accessible for small businesses, and includes responsive customer support. Strengths include ease of installation, intuitive interface, and actionable insights for improving UX and sales. However, some limitations exist: occasional incomplete session recordings, particularly during purchases, and unclear billing practices for premium tiers, with reports of unexpected charges. While the free version is widely praised, transitioning to paid plans has caused frustration due to lack of transparent communication about pricing structures. The app does not currently include heatmaps, a feature some users have requested. Despite these drawbacks, it remains a popular choice for its ability to deliver valuable behavioral data without performance slowdowns.

Pros and ConsHotjar Install vs Peek! ‑ Better Replay & Survey

Let's explore the pros and cons of Hotjar Install and Peek! ‑ Better Replay & Survey to better understand their strengths and limitations.

Hotjar Install Pros and Cons

Pros
  • Provides detailed analytics on visitor behavior, including heatmaps, session recordings, and surveys.
  • Quick and straightforward setup process, often highlighted by users with no technical background.
  • Free and low-cost plans are appreciated, especially for small businesses.
  • Identifies website errors and areas for optimization to enhance customer experience.
  • Helps businesses increase sales by understanding and addressing customer pain points.
  • Many users find the free plan sufficient for basic analytics needs.
  • Generally works well, with smooth functionality for session recordings and heatmaps.
  • Particularly beneficial for startups and small e-commerce stores.
  • User-friendly design makes navigation and data interpretation accessible.
  • Delivers specific insights that can directly inform website improvements.
Cons
  • Frequent complaints about slow or unresponsive service, with unresolved issues.
  • Reports of bugs, crashes, and connectivity problems, especially after updates.
  • Users confused or frustrated by unclear subscription terms and unexpected charges.
  • Some users experienced slowed page load speeds or theme disruptions.

Peek! ‑ Better Replay & Survey Pros and Cons

Pros
  • The app offers robust recording and visitor tracking capabilities at no cost, highly appreciated by users.
  • Provides detailed recordings of visitor sessions, helping users understand navigation patterns and improve sales.
  • Users frequently highlight the straightforward and quick installation process.
  • The app’s intuitive design and navigation make it accessible for all users.
  • Multiple reviews praise the quick and helpful responses from the support team.
  • Helps identify bottlenecks and abandoned cart issues, aiding in improving conversion rates.
  • Unlike competitors, the app doesn’t slow down the store’s performance.
  • The app’s aesthetic and functionality are well-received.
  • Users appreciate the rapid updates of new customer sessions for review.
  • Helps businesses refine their website layout and user experience.
Cons
  • Some users report unauthorized or unclear deductions after the free trial period.
  • A few reviews mention missing or partial recordings, especially during purchases.
  • Occasional issues like recordings not playing or failing to start despite enabling the feature.
  • Users express frustration over unclear fee structures and sudden high charges.
Featured IntegrationsHotjar Install vs Peek! ‑ Better Replay & Survey

Seamless integration with other tools and platforms is crucial for maximizing the functionality and efficiency of your Shopify store. Let's explore the integration capabilities of Hotjar Install and Peek! ‑ Better Replay & Survey, and see how effortlessly these apps can enhance your store operations.

Hotjar Install Integrations

Hotjar Install offers a wide range of integration options, allowing you to connect with popular third-party tools and services seamlessly. The developer has provided an extensive list of integration tools:

Shopify AdminHotjar

Peek! ‑ Better Replay & Survey Integrations

Although the developer has not provided a comprehensive list of integration tools, you can still rely on Peek! ‑ Better Replay & Survey to seamlessly connect with popular applications and services. For further information, contact the app developer CartKit or consult with your Shopify developer.

SupportHotjar Install vs Peek! ‑ Better Replay & Survey

The support team plays a vital role in resolving queries, offering guidance, and addressing concerns related to Hotjar Install and Peek! ‑ Better Replay & Survey. Their expertise and responsiveness are key considerations for ensuring a seamless app experience.

Hotjar Install User Support

For any inquiries or assistance regarding Hotjar Install, their dedicated support team is here to assist you. You can reach out to them via email at [email protected].

Peek! ‑ Better Replay & Survey User Support

For any inquiries or assistance regarding Peek! ‑ Better Replay & Survey, their dedicated support team is here to assist you. You can reach out to them via email at [email protected].

Need assistance in choosing the right app for your store?

Trust ShopDigest to provide the expertise and support you need to make the most of your chosen Shopify app.

1

Send your details

Your name, email and store domain go straight to the Dualsided team.

2

The developer gets in touch

Dualsided contacts you directly to arrange setup for your store.

3

Install at your own pace

Perfect your store’s functionality without the pressure to move on until you’re ready.

Install in your Shopify store We pass your name, email and store domain to the Dualsided team so they can help install and configure the app on your store.

FAQs for Hotjar Install and Peek! ‑ Better Replay & Survey

1. What is the key difference between these Shopify apps: Hotjar Install and Peek! ‑ Better Replay & Survey?

When comparing various Shopify apps, their main objective sets them apart. Hotjar Install is designed to help merchants with Really know how your visitors engage with your site.. On the other hand, Peek! ‑ Better Replay & Survey focuses on Alternative to Heatmap & Google Analytics - Boost Sales & Improve SEO. Assessing these differences will help you determine which app aligns best with your unique business needs.

2. Which app between Hotjar Install and Peek! ‑ Better Replay & Survey offers free pricing plan options for Shopify merchants?

Hotjar Install has no free plans. Peek! ‑ Better Replay & Survey has 1 free plan.

3. What are the pricing plans for Hotjar Install and Peek! ‑ Better Replay & Survey?

While the specific pricing plans may vary for each app, here's a general breakdown:

Hotjar Install offers a total of 2 pricing plans: 0 free plans and 2 paid plans. Paid plan costs: $0.99/ month, $2.99/ month. Free plan costs: Not available.

Peek! ‑ Better Replay & Survey offers a total of 2 pricing plans: 1 free plan and 1 paid plan. Paid plan cost: $29/ month. Free plan cost: Free.

4. Is there a free trial available for Hotjar Install and Peek! ‑ Better Replay & Survey?

Hotjar Install comes with a 7-day free trial period. Peek! ‑ Better Replay & Survey, on the other hand, comes with a 90-day free trial period.

5. What are the integration options available for Hotjar Install and Peek! ‑ Better Replay & Survey?

Hotjar Install: Shopify Admin, Hotjar.

Peek! ‑ Better Replay & Survey — while the developer didn't mention any explicit list of integration tools, you can expect Peek! ‑ Better Replay & Survey to seamlessly integrate with commonly used tools. For further information, kindly reach out to their support team or consult your Shopify developer.

6. What are the support options available for Hotjar Install and Peek! ‑ Better Replay & Survey?

Hotjar Install · Email: [email protected] · Website: https://www.dualsided.com

Peek! ‑ Better Replay & Survey · Email: [email protected]

7. Are Hotjar Install and Peek! ‑ Better Replay & Survey compatible with my Shopify theme?

Generally, Hotjar Install and Peek! ‑ Better Replay & Survey are designed to be compatible with most Shopify themes. However, it is always advisable to review the app documentation or contact the app's support team to ensure seamless integration with your specific theme.

8. Which app between Hotjar Install and Peek! ‑ Better Replay & Survey is better?

Determining which app between Hotjar Install and Peek! ‑ Better Replay & Survey is better depends on your specific business requirements. It is recommended to thoroughly evaluate each app based on various factors such as customer reviews, support, integrations, and functionalities to make an informed decision that aligns best with your unique requirements.

Most popular

Most popular Shopify apps on the market

Install in your Shopify store We pass your name, email and store domain to the Dualsided team so they can help install and configure the app on your store.

.myshopify.com

Compared in this guide

Hotjar Install
4.3 ★ · 91 reviews · From $0.99/mo
Peek! ‑ Better Replay & Survey
4.8 ★ · 632 reviews · Free plan
Install Hotjar InstallView full app detail

Verdict at a glance

Hotjar Install takes 3 of the 7 comparison factors, including track record, budget and integrations. Peek! ‑ Better Replay & Survey leads on rating and total reviews.

🥇 Winner: Hotjar Install🥈 Runner Up: Peek! ‑ Better Replay & Survey
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