Hotjar Install Shopify App by Dualsided

Q: Is Hotjar Install compatible with my Shopify theme?

Please reach out to their support team at apps@dualsided.com to confirm its compatibility with your specific Shopify theme.

Hotjar's visual insights show user behavior, helping you make important changes. Really know how your visitors engage with your site.

4.3 93 reviewsPaid from $0.99/month

Pros and cons

Pros and cons of Hotjar Install

Pros

Valuable Customer Insights: Provides detailed analytics on visitor behavior, including heatmaps, session recordings, and surveys.
Easy Installation: Quick and straightforward setup process, often highlighted by users with no technical background.
Affordable Pricing: Free and low-cost plans are appreciated, especially for small businesses.
Helpful for UX Improvement: Identifies website errors and areas for optimization to enhance customer experience.

Cons

Poor Customer Support: Frequent complaints about slow or unresponsive service, with unresolved issues.
Technical Glitches: Reports of bugs, crashes, and connectivity problems, especially after updates.

Screenshots

About the app

Really know how your visitors engage with your site.

Effortless Implementation: Simple to use with no need for development.
Universal theme compatibility.: You can't edit the theme. It works on all themes.
Efficient Tracking Code: Always tracking with minimum code.

Keywords

Hotjar integration Shopify appsuser behavior tracking Shopify appsvisual insights Shopify appsno code tracking Shopify appse-commerce tracking Shopify appsvisitor interaction Shopify appseasy implementation Shopify apps

Key features

Simple setup with no coding or theme editing required.
Works seamlessly on all Shopify themes without modifications.
Ensures continuous tracking with minimal code impact.

Pricing

Hotjar Install pricing plans

BASIC

$0.99 /month

Easily integrate Hotjar. No coding.
Install site-wide or on specific pages.

PRO

$2.99 /month

All the base features
Product & Cart Event Tracking
Customer Identity Tracking

Not sure which plan to pick? Discuss BASIC or PRO plans with us, learn about custom pricing, or get a demo.

Here’s an overview of Hotjar Install costs for each of the plan(s)

The app has 2 pricing plans: 0 free and 2 paid. The paid plans offered by Hotjar Install are BASIC, PRO.

The details of the plans are outlined below.

BASIC: the BASIC plan costs $0.99 and comes with a 7-day free trial period. The plan offers a host of features, including Easily integrate Hotjar. No coding., Install site-wide or on specific pages..
PRO: the PRO plan costs $2.99 and comes with a 7-day free trial period. The plan offers a host of features, including All the base features, Product & Cart Event Tracking, Customer Identity Tracking.

Hotjar Install price summary

Pricing summary	From $0.99/month. Free trial available.
Total pricing plan(s)	2
Number of free plan(s)	0
Number of paid plan(s)	2
Cost of paid plan(s)	$0.99, $2.99
Free trial available	Yes, for 7 day(s)

Comparison

Top Hotjar Install alternatives — detailed comparison

The table below highlights the crucial differences between Hotjar Install and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.

Apps	Hotjar Install Install	Triple Whale Install	Parkour: Facebook Pixel & Feed Install	Add app
General information
Ratings	4.3 ★ (91 reviews)	4.0 ★ (92 reviews)	4.9 ★ (193 reviews)
Developed by	Dualsided	Triple Whale	Ecom Parkour Limited
Launch date	20 July 2018	4 December 2020	18 October 2024
Pricing	$0.99/month, $2.99/month	Free, $219/month, $749/month	Free
Objective	Really know how your visitors engage with your site.	Find the exact data points to grow your brand	Facebook Pixel & Meta Pixel (CAPI) with Feed & Catalog
Categories	Analytics	Analytics	Ads, Analytics
Key features & highlights
Purpose	Hotjar's visual insights show user behavior, helping you make important changes.	Triple Whale provides important metrics and attribution in a user-friendly dashboard.	Capture conversions on Facebook platforms with our app using CAPI and essential metrics.
Features list	Simple setup with no coding or theme editing required. Works seamlessly on all Shopify themes without modifications. Ensures continuous tracking with minimal code impact.	AI agents automate complex analyses and detect potential issues in real-time. Chat with an AI data scientist to get instant answers and reports. Capture detailed customer behavior missed by other tracking platforms.	Track Facebook and Instagram events seamlessly with Meta Pixel and Conversion API. Bypass iOS 14 restrictions and ad blockers using advanced server-side tracking. Optimize ad performance with real-time UTM tracking for data-driven decisions.
Highlights	—	Based in United States	Based in United States
User reviews and ratings
Recommended	83.9%	79.3%	97.9%
Pros	Provides detailed analytics on visitor behavior, including heatmaps, session recordings, and surveys. Quick and straightforward setup process, often highlighted by users with no technical background. Free and low-cost plans are appreciated, especially for small businesses. Identifies website errors and areas for optimization to enhance customer experience. Helps businesses increase sales by understanding and addressing customer pain points. Many users find the free plan sufficient for basic analytics needs. Generally works well, with smooth functionality for session recordings and heatmaps. Particularly beneficial for startups and small e-commerce stores. User-friendly design makes navigation and data interpretation accessible. Delivers specific insights that can directly inform website improvements.	Consolidates data from multiple platforms into a single, intuitive dashboard for streamlined analytics. Clean layout and easy navigation enhance usability for both casual and power users. Multiple users highlight responsive and knowledgeable support teams, including personalized account managers. Provides real-time, accurate data to optimize ad spend and marketing strategies. Flexible dashboards and reporting tools allow users to tailor metrics to their needs. Features like Moby (AI-driven insights) and Sonar (international ad tracking) are frequently praised. Multi-touch attribution models help clarify marketing performance across channels. Easy setup and compatibility with major platforms like Shopify, Meta, and Google Ads. Users report high ROI, especially for businesses scaling beyond $50k/month. Regular updates and feature additions demonstrate commitment to product evolution.	The app simplifies the process of setting up and integrating Facebook Pixel and Conversion API, often described as quick and hassle-free. Users report improved tracking accuracy, leading to better Facebook ad performance and data reliability. The support team is frequently praised for being responsive, helpful, and resolving issues promptly. The user interface is noted for being clean, easy to navigate, and providing clear analytics. Works seamlessly across multiple Shopify stores, with consistent performance. Many users highlight the app’s free tier as outperforming paid alternatives in functionality. The analytics and reporting features are appreciated for their clarity and usefulness in optimizing ad campaigns.
Cons	Frequent complaints about slow or unresponsive service, with unresolved issues. Reports of bugs, crashes, and connectivity problems, especially after updates. Users confused or frustrated by unclear subscription terms and unexpected charges. Some users experienced slowed page load speeds or theme disruptions.	Frequent crashes, slow loading times, and unreliable integrations (e.g., Facebook Ads). Fails to pull real-time Shopify shipping costs, leading to profit calculation errors. Complaints about frequent price hikes and lack of transparency in subscription terms. Inability to filter pixel data by Shopify tags or product attributes restricts deeper analysis. Dominant sentiment is positive (e.g., praise for responsiveness and personalized help), so removed from Cons. Positive mentions outweigh negative (e.g., "seamless" setup), so kept in Pros and removed conflicting point from Cons. Negative sentiment (e.g., "expensive," "price hikes") dominated, so kept in Cons.	Some users expressed a desire for additional event tracking features like add-payment-info or cart view. A minority of users hope for broader feature sets to match competitors, such as tracking for collection views.
Pricing and plans
Total pricing plans	2	3	0
Free plan	Not available	Available	Not available
Free trial	Yes, for 7 day(s)	No	No
Technical information
Rating	4.3 ★	4.0 ★	4.9 ★
Total reviews	93	92	192
Launch date	20 July 2018	4 December 2020	18 October 2024

More details about Hotjar Install

Product description

Our application aids easy installation of Hotjar on all Shopify stores and keeps it constantly active, even during theme changes. However, an active Hotjar account is necessary to use this service with our application. Note, we are not affiliated with Hotjar and cannot manage your Hotjar Ltd account.

AI summary

This Shopify app integrates with Hotjar to provide behavioral analytics tools, including session recordings, heatmaps, surveys, and polls, helping store owners analyze customer interactions and identify usability issues. Its strengths include easy setup, valuable insights into visitor behavior, and a free tier suitable for small stores with low traffic. The app is particularly effective for diagnosing page errors, optimizing conversions, and improving UX. However, limitations include inconsistent functionality on mobile, slow or incomplete data retrieval, and occasional technical issues such as theme conflicts or persistent tracking scripts post-uninstallation. Some users report unclear pricing structures, where Shopify payments may not cover full premium features, requiring separate subscriptions. Customer support responsiveness varies, with delays or inadequate resolutions noted. While the free version is praised, advanced features like checkout-page analytics are unavailable, and performance impacts like slower page loads may occur. Overall, the app is a practical tool for behavioral insights but has reliability and transparency gaps.

Support

For any questions, concerns, or assistance with Hotjar Install, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected].

Language support

Details of the Hotjar Install are available in various languages on the Shopify app store, including English, Spanish, French, German, Japanese, Chinese (Simplified), Dutch, Italian, and Portuguese (Brazil).

Hotjar Install support information in a nutshell

Support email	apps@dualsided.com
Contact number(s)	Not available
FAQ page	Not available
Privacy policy	Privacy details
Language support	English, Spanish, French, German, Japanese, Chinese (Simplified), Dutch, Italian, and Portuguese (Brazil)

Integration

The list of top Shopify apps, features or software tools that Hotjar Install seamlessly integrates with are given below.

Shopify AdminHotjar

Developer

Name	Dualsided
Profile	See all apps by Dualsided
Website	View developer profile
Address	1611-A S. Melrose Dr., #156, Vista, CA, 92081

Installation

How to install Hotjar Install on your Shopify store

Send your details

Your name, email and store domain go straight to the Dualsided team.

The developer gets in touch

Dualsided contacts you directly to arrange setup for your store.

Install at your own pace

Perfect your store’s functionality without the pressure to move on until you’re ready.

Customer reviews

4.3

★★★★☆

93 total reviews

567

411

Hotjar Install has an overall rating of 4.3 stars from a total of 93 reviews on the Shopify app store. Of these, 78 (83.9%) are positive, 3 (3.2%) are neutral, and 12 (12.9%) are negative*.

*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.

★★★★★Season 7 Boutiquefrom United States · 9 June 2026

So far so good but just getting it installed on my website

★★★★★Petrafrom France · 8 February 2026

L'application est exclusivement en anglais. Ce qui peux rendre complexe l'inscription et la recherche du code.

★★★★★Dermaclarafrom United States · 16 July 2024

I highly recommend this app to fellow store owners. It took me no time at all to set up Hotjar, and now I have access to invaluable insights into customer behavior. The app ensures I never lose tracking of Hotjar so I can always be able to understand visitor behavior on my site.

★★★★★Justine Hainesfrom Canada · 10 May 2024

I am in love with this app! Best investment you will ever make for your small or medium business(maybe large too) Mine is small and it really helps me to understand the behaviors of my customers. Customer service is TOP! I had a bug and they fixed it in a day!

★★★★★ORGANIC 1 Co.from United States · 23 June 2020

slick little app. I love it. thank you. Would be nice if there were some more visual text chat options (ie: if we could drag it to the part of the screen we want so it doesnt get in the way with our website design). However, still 5 star app. loving the new-ish pricing model too! thank you

Performance on the App Store

Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.

Category rank

hot jar

Total reviews

▲ 3 vs 30 days ago

Average rating

4.3 ★

▲ 0.02 vs 30 days ago

Top market

25.1% of installs · ▲ 2.91%

Category & keyword rankings

Position and market share today

Keywordhot jar	#1	7.9% ▼5.1
KeywordBenchmarking	#23	—
KeywordFunnel analysis	#39	—
CategoryOperations	#40	0.1% ▼0.0

Reviews trend

Cumulative reviews · last 6 months

78 → 93 reviews · rating 4.3★ (+0.02)

Ranks #1 in 1 of 9 App Store groups tracked.Open full charts →

Hotjar Install FAQs

How do I install the Hotjar Install Shopify app?

To install Hotjar Install on your Shopify store, click on the Hotjar Install installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Hotjar Install on your Shopify store, then contact us now.

What are the key features of Hotjar Install?

The key features offered by Hotjar Install to Shopify store owners are:

Easy implementation with NO development required.
No theme editing. Works on all themes.
Always on and tracking within minimal code.
Track Enhanced E-commerce events.

Does Hotjar Install integrate with other Shopify apps or tools?

Yes, Hotjar Install seamlessly integrates with other Shopify apps or tools, such as Simple to use with no need for development., You can't edit the theme. It works on all themes., Always tracking with minimum code..

Is there a free trial available for Hotjar Install?

Yes, Hotjar Install offers a 7-day free trial on all its paid plans.

What are the pricing plans for Hotjar Install?

The app offers 2 paid plans, which cost $0.99/month, $2.99/month, and come with a 7-day free trial period.

How does billing work for Hotjar Install?

Hotjar Install uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.

Can I cancel or upgrade my subscription plan at any time?

Yes, Hotjar Install allows its subscribers to cancel or upgrade their subscription plan at any time.

Does Hotjar Install offer customer support?

Yes, Hotjar Install offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].

Is Hotjar Install compatible with my Shopify theme?

Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.

Show all 9 FAQs

Alternatives

See all alternatives to Hotjar Install

Triple Whale

by Triple Whale

Triple Whale provides important metrics and attribution in a user-friendly dashboard.

Free plan · From $219/mo

★ 4.0 (92)

Get — Free plan See rank & install trends →

Parkour: Facebook Pixel & Feed

by Ecom Parkour Limited

Free

★ 4.9 (193)

Get — Free See rank & install trends →

Microsoft Clarity: AI Insights

by Microsoft Clarity

Free

★ 4.6 (2.4K)

Get — Free See rank & install trends →

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Hotjar Install Shopify App by Dualsided

Install in your Shopify store We pass your name, email and store domain to the Dualsided team so they can help install and configure the app on your store.

Pros and cons

Screenshots

About the app