by Seel
Boost sales by offering returns on clearance items.
Free
ExchangeIt Returns & Exchange Shopify App by Stoic Labs
A simple portal for seamless refunds, trades, returns, and managing restock & inventory. Easily handle refunds, swaps, and returns!
4.9 95 reviewsPaid from $4.99/month
Pros and cons
Pros and cons of ExchangeIt Returns & Exchange
Pros
- Exceptional Customer Support: Consistently praised for responsiveness, professionalism, and willingness to address issues promptly.
- User-Friendly Interface: The app is noted for its intuitive design and ease of navigation for both merchants and customers.
- Efficient Returns & Exchanges Management: Streamlines the process, reducing manual effort and improving operational efficiency.
- Seamless Shopify Integration: Works smoothly with Shopify, enhancing workflow without requiring external platforms.
Cons
- Limited Search Functionality: Some users report difficulty finding products due to broad search results or lack of SKU-based search.
- Currency Display Issues: A few users noted the app defaults to USD without an option to change currencies.
Screenshots
About the app
Easily handle refunds, swaps, and returns!
- Manage Returns: Handle your returns and refunds directly in Shopify Admin for easier operations.
- Flexible inventory management: Refilling inventory, picking products, deciding on inventory locations.
- Streamlined order fulfillment: Make swap orders on your Orders page to simplify your fulfillment process.
- Refund Management: Refund flexibility: automatically calculate or personalize refunds for returned products.
- Automated customer details: Fill in customer details automatically and change shipping as required.
Keywords
returns management Shopify appsexchange orders Shopify appsrefund automation Shopify appsrestock inventory Shopify appsreturns portal Shopify appscustomer retention Shopify appsstreamline returns Shopify appsflexible refunds Shopify appsexchange order Shopify appsseamless returns Shopify appsorder management Shopify appsShopify returns portal appsauto refunds Shopify appsinventory restock Shopify appsreturns automation Shopify apps
Key features
- Manage returns and refunds directly within Shopify Admin for streamlined operations.
- Automatically restock inventory by selecting products and locations with flexibility.
- Create exchange orders directly from the Orders page for simplified fulfillment.
Pricing
ExchangeIt Returns & Exchange pricing plans
Starter
$4.99 /month
- 10 returns or exchanges per month
- Admin Request Manager
- Same Order Exchanges (new fulfillment)
- New Order Exchanges
- Return tracking
Standard
$9.99 /month
- Shopper-Facing Returns Portal
- Unlimited returns and exchanges
- Refunds or Store Credit options
- Remove Exchange It Branding
- Return Rules (time, country, product)
Advanced
$19.99 /month
- All the Standard features
- Data Export
- Label Generation (Shippo, EasyPost etc)
- Post-return Upselling
- Multi-language Options
Not sure which plan to pick? Discuss Starter or Standard plans with us, learn about custom pricing, or get a demo.
Here’s an overview of ExchangeIt Returns & Exchange costs for each of the plan(s)
The app has 3 pricing plans: 0 free and 3 paid. The paid plans offered by ExchangeIt Returns & Exchange are Starter, Standard, Advanced.
The details of the plans are outlined below.
- Starter: the Starter plan costs $4.99 and comes with a 7-day free trial period. The plan offers a host of features, including 10 returns or exchanges per month, Admin Request Manager, Same Order Exchanges (new fulfillment), New Order Exchanges, Return tracking, Email notifications.
- Standard: the Standard plan costs $9.99 and comes with a 7-day free trial period. The plan offers a host of features, including Shopper-Facing Returns Portal, Unlimited returns and exchanges, Refunds or Store Credit options, Remove Exchange It Branding, Return Rules (time, country, product), All Starter Features.
- Advanced: the Advanced plan costs $19.99 and comes with a 7-day free trial period. The plan offers a host of features, including All the Standard features, Data Export, Label Generation (Shippo, EasyPost etc), Post-return Upselling, Multi-language Options, Custom Domain For Email Notifications, Claude and ChatGPT support (via MCP), Zapier integration.
ExchangeIt Returns & Exchange price summary
| Pricing summary | From $4.99/month. Free trial available. |
| Total pricing plan(s) | 3 |
| Number of free plan(s) | 0 |
| Number of paid plan(s) | 3 |
| Cost of paid plan(s) | $4.99, $9.99, $19.99 |
| Free trial available | Yes, for 7 day(s) |
Comparison
Top ExchangeIt Returns & Exchange alternatives — detailed comparison
The table below highlights the crucial differences between ExchangeIt Returns & Exchange and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.9 ★ (95 reviews) | 4.9 ★ (295 reviews) | N/A | |
| Developed by | Stoic Labs | Seel | Optoro | |
| Launch date | 28 September 2015 | 20 July 2021 | 22 September 2022 | |
| Pricing | $4.99/month, $9.99/month, $19.99/month | Free | Free | |
| Objective | Easily handle refunds, swaps, and returns! | Boost sales by offering returns on clearance items. | Digitize returns & exchanges with an easy, intuitive interface | |
| Categories | Returns and exchanges, Orders - Other | Returns and exchanges, Orders - Other | Returns and exchanges, Orders - Other | |
| Key features & highlights | ||||
| Purpose | A simple portal for seamless refunds, trades, returns, and managing restock & inventory. | Provide returns, eco-friendly shipping, and cover against loss, damage, or delays during delivery. | Make returns hassle-free. Keep sales by offering exchanges, drop-offs, and pickups at home. | |
| Features list |
|
|
| |
| Highlights | — | — |
| |
| User reviews and ratings | ||||
| Recommended | 97.9% | 96.3% | 0.0% | |
| Pros |
|
| — | |
| Cons |
|
| — | |
| Pricing and plans | ||||
| Total pricing plans | 3 | 0 | 0 | |
| Free plan | Not available | Not available | Not available | |
| Free trial | Yes, for 7 day(s) | No | No | |
| Technical information | ||||
| Rating | 4.9 ★ | 4.9 ★ | N/A | |
| Total reviews | 95 | 300 | N/A | |
| Launch date | 28 September 2015 | 20 July 2021 | 22 September 2022 | |
More details about ExchangeIt Returns & Exchange
Product description
Exchange It's return portal enhances return management via Shopify Admin, aiding in processing returns, managing refunds, restocking inventories and handling orders fulfilled by Aftership. The application streamlines order and inventory management, simplifies return form processes and facilitates efficient handling of cancellations and refund requests.
AI summary
The app is a Shopify solution designed to streamline returns and exchanges, offering a user-friendly interface that simplifies the process for both merchants and customers. Its core features include automated return management, seamless integration with Shopify’s admin, and tools for processing exchanges, refunds, and store credits. The app excels in customer support, with responsive, personalized assistance that often includes rapid bug fixes and custom feature implementations. Strengths include its intuitive design, affordability compared to competitors, and continuous updates that enhance functionality, such as automated workflows and improved inventory tracking. However, some limitations include a lack of SKU-based product search, currency customization issues, and occasional integration challenges with third-party back-end systems. Despite these minor drawbacks, the app is widely regarded as a reliable and efficient tool for managing returns and exchanges, significantly reducing manual effort and improving operational efficiency.
Support
For any questions, concerns, or assistance with ExchangeIt Returns & Exchange, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, ExchangeIt Returns & Exchange offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the ExchangeIt Returns & Exchange are available in various languages on the Shopify app store, including English.
ExchangeIt Returns & Exchange support information in a nutshell
| Support email | support |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that ExchangeIt Returns & Exchange seamlessly integrates with are given below.
CheckoutShopify AdminChatGPTClaudeCustom DomainsEasyPost / Shippo and MoreEmailZapier
Developer
| Name | Stoic Labs |
| Profile | See all apps by Stoic Labs |
| Website | View developer profile |
| Address | 613 Washington Blvd, 1313, Jersey City, NJ, 07310 |
Installation
How to install ExchangeIt Returns & Exchange on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Stoic Labs team.
2
The developer gets in touch
Stoic Labs contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.9
★★★★★
95 total reviews
ExchangeIt Returns & Exchange has an overall rating of 4.9 stars from a total of 95 reviews on the Shopify app store. Of these, 93 (97.9%) are positive, 2 (2.1%) are neutral, and 0 (0.0%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★SimplifiNestfrom India · 2 May 2026
The setup was quick. But the real reason for this 5-star review is the customer support. Any question I had was answered immediately, and they even went above and beyond to help with a custom requirement. It’s rare to find a team that cares this much about their users.
★★★★★Airmed Scrubsfrom Australia · 17 April 2025
We've been working with this app across multiple stores, and the support has been incredible! Every tweak and update we've needed has been handled quickly and with care. It's clear there's a lot of pride in the work, and it really shows in how smoothly everything runs. Highly recommend!
★★★★★Millwoodsfrom Australia · 16 January 2025
ExchangeIt has been great, very easy to set up and start using and Adrien's customer support is outstanding!
★★★★★L'ENTROPISTEfrom France · 4 January 2025
The developer is incredibly friendly and responsive. They addressed my additional requests promptly and efficiently. I’m truly grateful for their excellent support—highly recommended!
★★★★★Indirookhfrom India · 20 November 2024
This app has helped us a lot with return and exchange management. The app has all the features required to manage returns and exchanges efficiently. Customer support by Adrien is prompt and he explains the solution in detail. Hope the app keeps getting better with time. Cheers !
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#12
self service portal
Total reviews
95
No change vs 30 days ago
Average rating
4.9 ★
0.00 vs 30 days ago
Top market
US
37.1% of installs
Category & keyword rankings
Position and market share today
| Keywordself service portal | #12 | 0.0% ▼0.0 |
| KeywordCustomer blocklists | #13 | 0.0% ▼0.0 |
| Keywordzapier | #16 | 0.0% ▲0.0 |
| KeywordReturns and exchanges | #17 | 0.0% ▼0.0 |
Reviews trend
Cumulative reviews · last 6 months
92 → 95 reviews · rating steady at 4.9★
Ranks #12 in 1 of 10 App Store groups tracked.Open full charts →
ExchangeIt Returns & Exchange FAQs
How do I install the ExchangeIt Returns & Exchange Shopify app?
To install ExchangeIt Returns & Exchange on your Shopify store, click on the ExchangeIt Returns & Exchange installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install ExchangeIt Returns & Exchange on your Shopify store, then contact us now.
What are the key features of ExchangeIt Returns & Exchange?
The key features offered by ExchangeIt Returns & Exchange to Shopify store owners are:
- All-in-one returns: Process refunds, exchanges, restocks and customer emails
- Self-service portal: Branded return and exchange page and emails for shoppers
- Integrations: Zapier, Claude and ChatGPT (via MCP)
- Flexible refunds: Auto-calculate amounts or offer credit to boost retention
- Full restock control: Select products, quantities, and warehouse locations
Does ExchangeIt Returns & Exchange integrate with other Shopify apps or tools?
Yes, ExchangeIt Returns & Exchange seamlessly integrates with other Shopify apps or tools, such as Handle your returns and refunds directly in Shopify Admin for easier operations., Refilling inventory, picking products, deciding on inventory locations., Make swap orders on your Orders page to simplify your fulfillment process..
Is there a free trial available for ExchangeIt Returns & Exchange?
Yes, ExchangeIt Returns & Exchange offers a 7-day free trial on all its paid plans.
What are the pricing plans for ExchangeIt Returns & Exchange?
The app offers 3 paid plans, which cost $4.99/month, $9.99/month, $19.99/month, and come with a 7-day free trial period.
How does billing work for ExchangeIt Returns & Exchange?
ExchangeIt Returns & Exchange uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, ExchangeIt Returns & Exchange allows its subscribers to cancel or upgrade their subscription plan at any time.
Does ExchangeIt Returns & Exchange offer customer support?
Yes, ExchangeIt Returns & Exchange offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, ExchangeIt Returns & Exchange offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is ExchangeIt Returns & Exchange compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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4.9★★★★★95 reviews · 97.9% positive
Writing reviews on ShopDigest is coming soon.
- SISimplifiNest★★★★★
The setup was quick. But the real reason for this 5-star review is the customer support. Any question I had was answered immediately, and they even went above and beyond to help with a custom requirement. It’s rare to find a team that cares this much about their users.
- ASAirmed Scrubs★★★★★
We've been working with this app across multiple stores, and the support has been incredible! Every tweak and update we've needed has been handled quickly and with care. It's clear there's a lot of pride in the work, and it really shows in how smoothly everything runs. Highly recommend!
- MIMillwoods★★★★★
ExchangeIt has been great, very easy to set up and start using and Adrien's customer support is outstanding!
- L'L'ENTROPISTE★★★★★
The developer is incredibly friendly and responsive. They addressed my additional requests promptly and efficiently. I’m truly grateful for their excellent support—highly recommended!
- INIndirookh★★★★★
This app has helped us a lot with return and exchange management. The app has all the features required to manage returns and exchanges efficiently. Customer support by Adrien is prompt and he explains the solution in detail. Hope the app keeps getting better with time. Cheers !
SLStoic LabsDeveloperAmazing review! Thank you so much, and we're always here if you need anything :)PS- Yes, the app will keep getting better!Thanks a lot,Adrien & the team
- FGFaja Girl★★★★★
Great customer support team that jumps on a call whenever something is not working. Very user friendly on both our side and the customer side. They are always building out new features which is helpful.
SLStoic LabsDeveloperShayna wow, thank you so much for the glowing review!Always a pleasure to help :) Talk soon, Adrien
- CUCosa Uniform Europe★★★★★
AMAZING APP EVER!!!Adrien is super developer, he helped to us for any topic any time. Hardly recommended app and team.
SLStoic LabsDeveloperThank you so much Berat!Please let me know if you need more help I'll be more than happy to contribute :) Adrien
- SESe-Luna★★★★★
I give the ExchangeIt Returns & Exchange app a well-deserved 5 stars! Their customer support is incredibly responsive, with immediate replies that make any queries or issues a breeze to handle. The app also boasts a range of useful features that are intuitive and easy to navigate, making the whole experience smooth and efficient. Highly recommended!
SLStoic LabsDeveloperThank you *so much*! Your words mean the world to me :) Always here if you need help, Adrien
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