ExchangeIt Returns & Exchange by Stoic Labs
A simple portal for seamless refunds, trades, returns, and managing restock & inventory. Easily handle refunds, swaps, and returns!
4.9
(102)
BigTopShirtShop.com, United States
App works OK. Interface is cumbersome for customers and they are forced to view elements during the return that we have disabled in admin. Make it confusing and misleading. Support was good when they replied, but had to reach out twice to get one question answered. We uninstalled and continue to look for a better option.
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ExchangeIt Returns & Exchange Charts
Track ExchangeIt Returns & Exchange's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of ExchangeIt Returns & Exchange
Pros
Exceptional Customer Support: Consistently praised for responsiveness, professionalism, and willingness to address issues promptly.
User-Friendly Interface: The app is noted for its intuitive design and ease of navigation for both merchants and customers.
Efficient Returns & Exchanges Management: Streamlines the process, reducing manual effort and improving operational efficiency.
Seamless Shopify Integration: Works smoothly with Shopify, enhancing workflow without requiring external platforms.
Cons
Limited Search Functionality: Some users report difficulty finding products due to broad search results or lack of SKU-based search.
Currency Display Issues: A few users noted the app defaults to USD without an option to change currencies.
Screenshots
About the App
Easily handle refunds, swaps, and returns!
- Manage Returns: Handle your returns and refunds directly in Shopify Admin for easier operations.
- Flexible inventory management: Refilling inventory, picking products, deciding on inventory locations.
- Streamlined order fulfillment: Make swap orders on your Orders page to simplify your fulfillment process.
- Refund Management: Refund flexibility: automatically calculate or personalize refunds for returned products.
- Automated customer details: Fill in customer details automatically and change shipping as required.
Keywords
Key Features
- Manage returns and refunds directly within Shopify Admin for streamlined operations.
- Automatically restock inventory by selecting products and locations with flexibility.
- Create exchange orders directly from the Orders page for simplified fulfillment.
Pricing
ExchangeIt Returns & Exchange Pricing Plans
Free
$0/month
Custom Returns Portal
Return Rules
Restock Returned Items
Refunds or Store Credit
Return Fees
Standard
$9.99/month
Custom Returns Portal
Return Rules
Restock Returned Items
Refunds or Store Credit
Return Fees
Advanced
$19.99/month
All the Standard features
Original Order Exchange
Shipping Integration
Multi Languages
Data Export
Not sure which plan to pick? Discuss Free or Standard plans with us, learn about custom pricing, or get a demo.
Here's an overview of ExchangeIt Returns & Exchange costs for each of the plan(s):
The app has 3 pricing plans: 1 free and 2 paid. The free plan(s) offered by ExchangeIt Returns & Exchange: (Free). The paid plan(s) offered by ExchangeIt Returns & Exchange: (Standard, Advanced).
The details of the plan(s) are outlined below:
Free: This plan is free forever, incurring no subscription costs. It offers a wide range of features like Custom Returns Portal, Return Rules, Restock Returned Items, Refunds or Store Credit, Return Fees, Exchange Orders, 10 free returns.
Standard: The Standard plan costs $9.99 and has no free trial period. The plan offers a host of features, including Custom Returns Portal, Return Rules, Restock Returned Items, Refunds or Store Credit, Return Fees, Exchange Orders, Unlimited returns.
Advanced: The Advanced plan costs $19.99 and comes with a 5-day free trial period. The plan offers a host of features, including All the Standard features, Original Order Exchange, Shipping Integration, Multi Languages, Data Export.
ExchangeIt Returns & Exchange Price Summary
| Pricing summary | Free to install. Free trial available. |
| Total Pricing Plan(s) | 3 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 2 |
| Cost of Paid Plan(s) | $9.99, $19.99 |
| Free trial available | Yes, for 5 day(s) |
ExchangeIt Returns & Exchange Shopify App Discounts
If you are looking for discounts on ExchangeIt Returns & Exchange app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Stoic Labs to secure better deals on the ExchangeIt Returns & Exchange app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about ExchangeIt Returns & Exchange
“App works OK. Interface is cumbersome for customers and they are forced to view elements during the return that we have disabled in admin. Make it confusing and misleading. Support was good when they replied, but had to reach out twice to get one question answered. We uninstalled and continue to look for a better option.”
“We've been working with this app across multiple stores, and the support has been incredible! Every tweak and update we've needed has been handled quickly and with care. It's clear there's a lot of pride in the work, and it really shows in how smoothly everything runs. Highly recommend!”
“Great app. Great support.”
Trusted By
Trusted by the best Shopify stores
BigTopShirtShop.com
United States
Airmed Scrubs
Australia
STANCLAN
Japan
Millwoods
Australia
NoMatterWhat
Türkiye
A simple portal for seamless refunds, trades, returns, and managing restock & inventory.
Easy Workflow
Make new "exchange" orders from current orders in the Shopify Dashboard or find a particular order.
Stock Changes
Pick the products that need restocking and choose the location where you want to update the inventory as needed.
Deliver as usual
The new "exchange" order is ready on your Shopify Orders page and can be fulfilled using your usual method.
Comparison
Top ExchangeIt Returns & Exchange Alternatives Detailed Comparison
The table below highlights the crucial differences between ExchangeIt Returns & Exchange and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.9(88 reviews) | 4.9(158 reviews) | |
| Developed by | Stoic Labs | Seel | |
| Launch Date | 9/28/2015 | 7/20/2021 | |
| Pricing | Free, $9.99/month, $19.99/month | Free | |
| Objective | Easily handle refunds, swaps, and returns! | Boost sales by offering returns on clearance items. | |
| Categories | Returns and exchanges, Orders - Other | Returns and exchanges, Orders - Other | |
| Key Features & Highlights | |||
| Purpose | A simple portal for seamless refunds, trades, returns, and managing restock & inventory. | Provide returns, eco-friendly shipping, and cover against loss, damage, or delays during delivery. | |
| Features List |
|
| |
| Highlights | - |
| |
| User Reviews and Ratings | |||
| Recommended % | 96.1% | 95.7% | |
| Pros |
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| |
| Cons |
|
| |
| Pricing and Plans | |||
| Total Pricing Plans | 3 | 0 | |
| Free Plan | Available | Not available | |
| Free Trial | Yes, for 5 day(s) | No | |
| Technical Information | |||
| Rating | 4.9 | 4.9 | |
| Total Reviews | 102 | 174 | |
| Launch Date | 9/28/2015 | 7/20/2021 | |
| SD Points | 1 | 148 | |
More Details About ExchangeIt Returns & Exchange
Looking to install ExchangeIt Returns & Exchange app on your store?
ShopDigest helps businesses upgrade their Shopify stores by offering easy app installation services.
Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
- Lowest pricing guaranteed (starts at just $10/hour)
Customer Reviews
ExchangeIt Returns & Exchange has an overall rating of 4.9 stars from a total of 102 reviews on the Shopify app store. Of these, 98 (96.1%) are positive, 3 (2.9%) are neutral, and 1 (1.0%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
App works OK. Interface is cumbersome for customers and they are forced to view elements during the return that we have disabled in admin. Make it confusing and misleading. Support was good when they replied, but had to reach out twice to get one question answered. We uninstalled and continue to look for a better option.
App works OK. Interface is cumbersome for customers and they are forced to view elements during the return that we have disabled in admin. Make it confusing and misleading. Support was good when they replied, but had to reach out twice to get one question answered. We uninstalled and continue to look for a better option.
We've been working with this app across multiple stores, and the support has been incredible! Every tweak and update we've needed has been handled quickly and with care. It's clear there's a lot of pride in the work, and it really shows in how smoothly everything runs. Highly recommend!
Great app. Great support.
ExchangeIt has been great, very easy to set up and start using and Adrien's customer support is outstanding!
Best exchange app ever
Video Demo and Screenshots
Product Screenshots
Installation Steps
How to install ExchangeIt Returns & Exchange on your Shopify store
Find your app
Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
ExchangeIt Returns & Exchange FAQ's
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