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Fin AI Agent & Intercom Shopify App by Intercom

Help your customers instantly with a live chat service where you can send them personalized messages. Connect with customers using friendly live chat and specific messages.

3.8 18 reviewsFreePaid from $39/month

Install in your Shopify store We pass your name, email and store domain to the Intercom team so they can help install and configure the app on your store.

.myshopify.com

Pros and cons

Pros and cons of Fin AI Agent & Intercom

Pros
  • Seamless Integration: Effortless connection with Shopify, enabling quick access to order details and support functions.
  • Multi-Store Beta Functionality: Reliable performance for importing data from multiple stores without bugs or glitches.
  • Order Status Accessibility: Customers can check order status directly via the Intercom widget, reducing support queries.
  • Live Chat Effectiveness: Highly praised for its simplicity and utility in customer communication and conversion.
Cons
  • Performance Issues: Significant slowdown in website loading times due to the app’s integration.
  • Poor Data Implementation: Inaccurate user imports and lack of detailed, interactive Shopify customer/order data.

Screenshots

Fin AI Agent & Intercom Shopify app screenshot 1
Fin AI Agent & Intercom Shopify app screenshot 2
Fin AI Agent & Intercom Shopify app screenshot 3
Fin AI Agent & Intercom Shopify app screenshot 4

About the app

Connect with customers using friendly live chat and specific messages.

  • Order Tracking: Let customers check their order status directly through Messenger.
  • Customer Self-Service: Decrease client inquiries by offering self-help order details.
  • Efficient Support: Reduce your support team's time by having order details in the Inbox.

Install in your Shopify store We pass your name, email and store domain to the Intercom team so they can help install and configure the app on your store.

Keywords

live chat Shopify appscustomer engagement Shopify appsreal-time support Shopify appsorder status Shopify appsself-serve order Shopify appssupport team Shopify appstargeted messages Shopify appscustomer communication Shopify appsreduce support queries Shopify appsorder details Shopify apps

Key features

  • Customers can check order status directly via chat without support assistance.
  • Live chat enables real-time order updates during customer conversations.
  • Self-service order tracking reduces inbound support requests.

Pricing

Fin AI Agent & Intercom pricing plans

Fin AI Agent
$0 /month
  • With Intercom or your current helpdesk
Essential
$39 /month
  • Customer support for small businesses
Advanced
$99 /month
  • Powerful AI features for growing teams.
Expert
$139 /month
  • Security and reporting for larger teams.

Not sure which plan to pick? Discuss Fin AI Agent or Essential plans with us, learn about custom pricing, or get a demo.

Here’s an overview of Fin AI Agent & Intercom costs for each of the plan(s)

The app has 4 pricing plans: 1 free and 3 paid. The free plan offered by Fin AI Agent & Intercom is Fin AI Agent. The paid plans offered by Fin AI Agent & Intercom are Essential, Advanced, Expert.

The details of the plans are outlined below.

  • Fin AI Agent: this plan is free forever, incurring no subscription costs. It offers a wide range of features like With Intercom or your current helpdesk.
  • Essential: the Essential plan costs $39 and comes with a 14-day free trial period. The plan offers a host of features, including Customer support for small businesses.
  • Advanced: the Advanced plan costs $99 and comes with a 14-day free trial period. The plan offers a host of features, including Powerful AI features for growing teams..
  • Expert: the Expert plan costs $139 and comes with a 14-day free trial period. The plan offers a host of features, including Security and reporting for larger teams..

Fin AI Agent & Intercom price summary

Pricing summaryFrom $0.99. Free trial available.
Total pricing plan(s)4
Number of free plan(s)1
Number of paid plan(s)3
Cost of paid plan(s)$39, $99, $139
Free trial availableYes, for 14 day(s)

For further information regarding Fin AI Agent & Intercom pricing plans, see the official website.

Install in your Shopify store We pass your name, email and store domain to the Intercom team so they can help install and configure the app on your store.

Comparison

Top Fin AI Agent & Intercom alternatives — detailed comparison

The table below highlights the crucial differences between Fin AI Agent & Intercom and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.

Apps
Fin AI Agent & IntercomInstall
Tidio: AI Chatbot & Live ChatInstall
Gorgias: AI, Helpdesk & ChatInstall
Add app
General information
Ratings3.7 ★ (18 reviews)4.8 ★ (1,357 reviews)4.3 ★ (704 reviews)
Developed byIntercomTIDIO LLCGorgias Inc.
Launch date31 August 201614 July 20141 March 2017
PricingFree, $39/month, $99/month, $139/monthFree, $29/month, $29/month, $39/month$10/month, $60/month, $360/month, $900/month
ObjectiveConnect with customers using friendly live chat and specific messages.Live chat is enhanced with chatbots for superior customer support.Better customer satisfaction. Simpler processes. Quick profit increase.
CategoriesChat, HelpdeskChat, HelpdeskChat, Helpdesk
Key features & highlights
PurposeHelp your customers instantly with a live chat service where you can send them personalized messages.Lyro AI is a customer experience platform offering live chat, chatbot services, ticket processing, email marketing, and more.Combine all customer support interactions and related orders to promote growth by making customers happier.
Features list
  • Customers can check order status directly via chat without support assistance.
  • Live chat enables real-time order updates during customer conversations.
  • Self-service order tracking reduces inbound support requests.
  • Engage customers in real-time with live chat and video support.
  • Automate responses and sales with customizable AI chatbot flows.
  • Resolve up to 70% of customer queries instantly using Lyro AI.
  • Unify emails, chats, calls, and social messages in one organized feed.
  • Access complete customer order and conversation history before responding.
  • Manage Shopify orders directly without leaving the support interface.
Highlights
  • Based in United States
  • Based in South Africa
—
User reviews and ratings
Recommended77.8%93.5%87.0%
Pros
  • Effortless connection with Shopify, enabling quick access to order details and support functions.
  • Reliable performance for importing data from multiple stores without bugs or glitches.
  • Customers can check order status directly via the Intercom widget, reducing support queries.
  • Highly praised for its simplicity and utility in customer communication and conversion.
  • Clear and sufficient guidance for customization and development on non-standard themes.
  • Consistently praised for being responsive, helpful, and friendly.
  • Frequently highlighted as intuitive and user-friendly, with quick setup and navigation.
  • Users appreciate the seamless communication with customers, boosting engagement and sales.
  • Offers flexible features for personalizing chat widgets and workflows.
  • Many users reported increased sales and improved customer interactions.
  • The free version is noted for being feature-rich and valuable for small businesses.
  • Works well with platforms like Shopify and email services.
  • Users value the mobile app for managing chats on the go.
  • Automates responses and reduces support workload effectively.
  • Runs smoothly with minimal technical issues.
  • The app is praised for its ease of use and intuitive design, making it simple for teams to adopt.
  • Seamless integration with Shopify is frequently highlighted as a standout feature, providing full access to customer data.
  • Users appreciate the robust automation tools, including macros and rules, which save time and improve efficiency.
  • Many reviews commend the responsive, helpful, and knowledgeable support team.
  • The app is noted for being more affordable than competitors like Zendesk while offering comparable or superior features.
  • Small teams benefit from the collaborative tools, making ticket management and communication smoother.
  • Users value the frequent and purposeful updates, often referencing the public roadmap.
  • The ability to track and report on revenue generated through customer support is a unique and appreciated feature.
  • The app consolidates communication from email, chat, social media, and calls into one platform.
  • Users highlight the flexibility to tailor rules, macros, and workflows to their specific needs.
Cons
  • Significant slowdown in website loading times due to the app’s integration.
  • Inaccurate user imports and lack of detailed, interactive Shopify customer/order data.
  • Complaints about unclear or misleading pricing tiers and hidden costs.
  • Some users expressed frustration over essential features being paywalled.
  • Occasional reports of bugs, especially post-updates or on older devices.
  • Difficulty configuring chatbots and automation without assistance.
  • Negative feedback on aggressive upgrade prompts and misleading notifications.
  • Some users find the pay-per-ticket model expensive, especially for businesses with high social media engagement.
  • The mobile app is reported to be buggy, with issues like notifications not working and frequent crashes.
  • Lower-tier plans may lack live onboarding or priority support, leading to frustration.
  • Several reviews note difficulties in canceling subscriptions, including unclear processes and continued billing.
  • Initially listed as a "Con," but reviews show mixed sentiment (e.g., "easy to setup" vs. "a little hard to set up"). Removed due to lack of dominant sentiment.
  • Dominantly positive in reviews (overwhelming praise outweighs a few negative mentions), so retained in "Pros" and removed from "Cons."
  • Negative sentiment (e.g., pay-per-ticket complaints) outweighs occasional affordability praise, so retained in "Cons."
Pricing and plans
Total pricing plans444
Free planNot availableAvailableNot available
Free trialYes, for 14 day(s)Yes, for 7 day(s)Yes, for 7 day(s)
Technical information
Rating3.7 ★4.8 ★4.3 ★
Total reviews181,364706
Launch date31 August 201614 July 20141 March 2017

More details about Fin AI Agent & Intercom

Product description

Intercom allows customers to check their order status independently, reducing the workload on your support team. Support representatives can also quickly access order details during live conversations for efficient handling of inquiries.

AI summary

The app integrates Shopify with Intercom, enabling seamless access to order details, customer data, and support functionalities directly within Intercom. Its strengths include easy setup, reliable multistore data synchronization in beta, and features like live chat and automated order retrieval, which streamline customer support. The app also consolidates communication channels, reducing redundant inquiries. However, it has notable limitations, such as performance issues that slow down site loading times, incomplete Shopify data integration (e.g., lacking order history or address management), and inconsistent sync for existing customers without Shopify Premium. Some users report installation failures or unsupported status. While the multistore feature is promising, the app currently lacks full functionality for creating orders or handling refunds within Intercom. Pricing is considered high relative to feature limitations, and the import process sometimes includes irrelevant customer accounts. Despite these drawbacks, the app remains a viable tool for basic Shopify-Intercom integration, particularly for live chat and support workflows.

Support

For any questions, concerns, or assistance with Fin AI Agent & Intercom, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Fin AI Agent & Intercom offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.

Language support

Details of the Fin AI Agent & Intercom are available in various languages on the Shopify app store, including English.

Fin AI Agent & Intercom support information in a nutshell
Support emailteam@intercom.io
Contact number(s)Not available
FAQ pageFAQ details
Privacy policyPrivacy details
Language supportEnglish
Integration

The list of top Shopify apps, features or software tools that Fin AI Agent & Intercom seamlessly integrates with are given below.

10+ IntegrationsFacebookSalesforceStripeWhatsappZendesk
Developer
NameIntercom
WebsiteView developer profile
Address55 2nd St, 4th Fl., San Francisco, CA, 94105

Installation

How to install Fin AI Agent & Intercom on your Shopify store

1

Send your details

Your name, email and store domain go straight to the Intercom team.

2

The developer gets in touch

Intercom contacts you directly to arrange setup for your store.

3

Install at your own pace

Perfect your store’s functionality without the pressure to move on until you’re ready.

Customer reviews

3.8
★★★★☆
18 total reviews
59
45
30
20
14

Fin AI Agent & Intercom has an overall rating of 3.8 stars from a total of 18 reviews on the Shopify app store. Of these, 14 (77.8%) are positive, 0 (0.0%) are neutral, and 4 (22.2%) are negative*.

*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.

★★★★★Premier Fabricsfrom United States · 29 August 2025

Intercom’s Shopify app has been a game-changer for our customer experience. The integration was seamless, giving our team full visibility into orders and customer details right inside Intercom—no more switching between tools.The AI features are a huge time-saver, handling common questions automatically while giving us the flexibility to jump in when needed. Multi-store support has also been a huge win for us.But what really stands out is the customer success team. Our CSM has been hands-on, responsive, and proactive in making sure we’re set up for success. They’ve gone above and beyond to guide us through best practices and help us get the most out of the platform.If you’re looking for a powerful, easy-to-use customer service solution with a support team that truly cares, I can’t recommend this app enough!

★★★★★Luxury Beauty Wholesale B2B Onlinefrom United Kingdom · 17 July 2025

Great app and upgrade via multistore for Shopify... Works well.

★★★★★CAKES bodyfrom United States · 17 July 2025

Seamless integration for pushing data into Intercom. Highly recommended!

★★★★★Nurosymfrom United Kingdom · 6 July 2025

Multi-brand store connections have improved our ability to serve customers and involve our AI agent in multiple other workflows and use cases. Consistently impressed at Intercoms speed to improvement/evolution, and willingness to synthesise our feedback into amazing actions!

★★★★★Avocado Canadafrom Canada · 3 July 2025

The Intercom Team is fantastic to work with and this app is a must have for your team!

Install in your Shopify store We pass your name, email and store domain to the Intercom team so they can help install and configure the app on your store.

Performance on the App Store

Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.

Category rank
#1
intercom
Total reviews
18
No change vs 30 days ago
Average rating
3.8 ★
0.00 vs 30 days ago
Top market
US
33.2% of installs

Category & keyword rankings

Position and market share today

Keywordintercom#15.6% ▲2.5
KeywordVideo calls#170.0% ▲0.0
Keywordsalesforce#37—
KeywordVoice support#41—

Reviews trend

Cumulative reviews · last 6 months

17 → 18 reviews · rating steady at 3.8★
Ranks #1 in 1 of 10 App Store groups tracked.Open full charts →

Fin AI Agent & Intercom FAQs

How do I install the Fin AI Agent & Intercom Shopify app?
To install Fin AI Agent & Intercom on your Shopify store, click on the Fin AI Agent & Intercom installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Fin AI Agent & Intercom on your Shopify store, then contact us now.
What are the key features of Fin AI Agent & Intercom?

The key features offered by Fin AI Agent & Intercom to Shopify store owners are:

  • Fin helps shoppers discover products, answer questions, & resolve order queries
  • One conversation, shopping and support in a single experience
  • Edit shipping info, issue refunds, and create orders without leaving Intercom
  • Multi-store support: connect all Shopify stores to one workspace in minutes
  • Track Shopify events and use customer data to send targeted messages
Does Fin AI Agent & Intercom integrate with other Shopify apps or tools?

Yes, Fin AI Agent & Intercom seamlessly integrates with other Shopify apps or tools, such as Let customers check their order status directly through Messenger., Decrease client inquiries by offering self-help order details., Reduce your support team's time by having order details in the Inbox..

Is there a free trial available for Fin AI Agent & Intercom?

Yes, Fin AI Agent & Intercom offers a 14-day free trial on all its paid plans.

What are the pricing plans for Fin AI Agent & Intercom?

The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $39/month, $99/month, $139/month, and come with a 14-day free trial period.

How does billing work for Fin AI Agent & Intercom?

Fin AI Agent & Intercom uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.

Can I cancel or upgrade my subscription plan at any time?

Yes, Fin AI Agent & Intercom allows its subscribers to cancel or upgrade their subscription plan at any time.

Does Fin AI Agent & Intercom offer customer support?

Yes, Fin AI Agent & Intercom offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Fin AI Agent & Intercom offers a comprehensive FAQ section to address common inquiries and provide self-help resources.

Is Fin AI Agent & Intercom compatible with my Shopify theme?

Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.

Alternatives

Most popular

Most popular Shopify apps on the market

Install in your Shopify store We pass your name, email and store domain to the Intercom team so they can help install and configure the app on your store.

.myshopify.com
3.8★★★★☆18 reviews · 77.8% positive

Writing reviews on ShopDigest is coming soon.

  • PF
    Premier FabricsUnited States · 29 Aug 2025
    ★★★★★

    Intercom’s Shopify app has been a game-changer for our customer experience. The integration was seamless, giving our team full visibility into orders and customer details right inside Intercom—no more switching between tools.The AI features are a huge time-saver, handling common questions automatically while giving us the flexibility to jump in when needed. Multi-store support has also been a huge win for us.But what really stands out is the customer success team. Our CSM has been hands-on, responsive, and proactive in making sure we’re set up for success. They’ve gone above and beyond to guide us through best practices and help us get the most out of the platform.If you’re looking for a powerful, easy-to-use customer service solution with a support team that truly cares, I can’t recommend this app enough!

  • LB
    Luxury Beauty Wholesale B2B OnlineUnited Kingdom · 17 Jul 2025
    ★★★★★

    Great app and upgrade via multistore for Shopify... Works well.

  • CB
    CAKES bodyUnited States · 17 Jul 2025
    ★★★★★

    Seamless integration for pushing data into Intercom. Highly recommended!

  • NU
    NurosymUnited Kingdom · 6 Jul 2025
    ★★★★★

    Multi-brand store connections have improved our ability to serve customers and involve our AI agent in multiple other workflows and use cases. Consistently impressed at Intercoms speed to improvement/evolution, and willingness to synthesise our feedback into amazing actions!

  • AC
    Avocado CanadaCanada · 3 Jul 2025
    ★★★★★

    The Intercom Team is fantastic to work with and this app is a must have for your team!

  • P(
    Perifit (France)France · 20 May 2025
    ★★★★★

    Great app which helps us getting more information about Shopify orders right from Intercom

  • VA
    VapeTMUnited States · 20 May 2025
    ★★★★★

    Easy and seamless integration. Great for support team to quickly and easily ingest and reference all shopify order details.

  • FL
    FlaviarUnited States · 15 May 2025
    ★★★★★

    Great for letting users automatically retrieve order details.

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