by Uppush
Get back abandoned carts, inform about restocked items, price reductions, or discounts with web push notifications.
Free plan · From $12.99/mo · 7d trial
Freshmarketer: Email & SMS Shopify App by Freshworks
Set up automated campaigns through email, SMS, WhatsApp, and social media to increase engagement and sales. Freshmarketer: Forgotten shopping carts, automated programs, ABC, Facebook & Instagram
4.7 19 reviewsFreePaid from $15/month
Pros and cons
Pros and cons of Freshmarketer: Email & SMS
Pros
- Seamless Onboarding Support: Proactive and helpful guidance during setup, with dedicated assistance for new users.
- User-Friendly CRM: Intuitive interface with effective customer segmentation and tagging features.
- Strong Integration Capabilities: Smooth integration with Shopify and other platforms for multichannel marketing.
- Comprehensive Marketing Tools: All-in-one solution for email, WhatsApp, and chat campaigns, reducing reliance on multiple tools.
Cons
- Technical Issues with WhatsApp: Problems with WhatsApp number integration, leading to usability restrictions.
- Performance Impact: Some users reported slowdowns on their websites after using the app.
Screenshots
About the app
Freshmarketer: Forgotten shopping carts, automated programs, ABC, Facebook & Instagram
- Multichannel Engagement: Interact with customers through email, WhatsApp, SMS, chat, and social media.
- Shopify Data Syncing: Transfer all past data from Shopify to interact effectively with customers.
- E-commerce Templates: Select from ready-made templates for marketing campaigns across multiple channels.
- Automated Social Media Engagement: Set up automatic posts on Instagram and Facebook to increase user interaction.
- Unified customer support inbox: Collect all customer questions from different sources into a single inbox for better support.
Keywords
multichannel marketing Shopify appsemail automation Shopify appsSMS marketing Shopify appsWhatsApp campaigns Shopify appssocial media automation Shopify appscustomer engagement Shopify appse-commerce templates Shopify appsautomated campaigns Shopify appsShopify customer support appscontextual engagement Shopify apps
Key features
- Engage customers across email, WhatsApp, SMS, chat, and social media seamlessly.
- Sync historical Shopify data to personalize interactions and improve engagement.
- Use pre-built e-commerce templates for quick multichannel campaign launches.
Pricing
Freshmarketer: Email & SMS pricing plans
Free forever
$0 /month
- Contact & List management
- Email campaigns
- Live chat
- Forms and website tracking
Enterprise
$18 /month
- AI-powered multichannel engagement
- Shopify playbooks
- Event-based segments
- Automated journeys
Enterprise
$15 /month
- AI-powered multichannel engagement
- Shopify playbooks
- Event-based segments
- Automated journeys
Not sure which plan to pick? Discuss Free forever or Enterprise plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Freshmarketer: Email & SMS costs for each of the plan(s)
The app has 3 pricing plans: 1 free and 2 paid. The free plan offered by Freshmarketer: Email & SMS is Free forever. The paid plans offered by Freshmarketer: Email & SMS are Enterprise, Enterprise.
The details of the plans are outlined below.
- Free forever: this plan is free forever, incurring no subscription costs. It offers a wide range of features like Contact & List management, Email campaigns, Live chat, Forms and website tracking.
- Enterprise: the Enterprise plan costs $18 and comes with a 21-day free trial period. The plan offers a host of features, including AI-powered multichannel engagement, Shopify playbooks, Event-based segments, Automated journeys.
- Enterprise: the Enterprise plan costs $15 and comes with a 21-day free trial period. The plan offers a host of features, including AI-powered multichannel engagement, Shopify playbooks, Event-based segments, Automated journeys.
Freshmarketer: Email & SMS price summary
| Pricing summary | Free plan available. Free trial available. |
| Total pricing plan(s) | 3 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 2 |
| Cost of paid plan(s) | $15, $18 |
| Free trial available | Yes, for 21 day(s) |
For further information regarding Freshmarketer: Email & SMS pricing plans, see the official website.
Comparison
Top Freshmarketer: Email & SMS alternatives — detailed comparison
The table below highlights the crucial differences between Freshmarketer: Email & SMS and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.7 ★ (19 reviews) | 4.9 ★ (171 reviews) | 5.0 ★ (226 reviews) | |
| Developed by | Freshworks | Uppush | Wiz Email Marketing | |
| Launch date | 29 March 2022 | 22 June 2023 | 31 May 2024 | |
| Pricing | Free, $18/month, $15/month | Free, $12.99/month | Free, $14.99/month, $19.99/month, $29.99/month | |
| Objective | Freshmarketer: Forgotten shopping carts, automated programs, ABC, Facebook & Instagram | Email marketing & abandoned checkout recovery. Pay-As-You-Send | Drive sales via AI email marketing & abandoned cart recovery | |
| Categories | Abandoned cart, Email marketing | Email marketing, Abandoned cart | Abandoned cart, Email marketing | |
| Key features & highlights | ||||
| Purpose | Set up automated campaigns through email, SMS, WhatsApp, and social media to increase engagement and sales. | Get back abandoned carts, inform about restocked items, price reductions, or discounts with web push notifications. | AI email marketing campaigns, pop-up & flows to recover abandoned carts and turn visitors into sales | |
| Features list |
|
|
| |
| Highlights | — |
| — | |
| User reviews and ratings | ||||
| Recommended | 94.7% | 98.3% | 99.6% | |
| Pros |
|
|
| |
| Cons |
|
|
| |
| Pricing and plans | ||||
| Total pricing plans | 3 | 2 | 4 | |
| Free plan | Available | Available | Available | |
| Free trial | Yes, for 21 day(s) | Yes, for 7 day(s) | Yes, for 7 day(s) | |
| Technical information | ||||
| Rating | 4.7 ★ | 4.9 ★ | 5.0 ★ | |
| Total reviews | 19 | 175 | 236 | |
| Launch date | 29 March 2022 | 22 June 2023 | 31 May 2024 | |
More details about Freshmarketer: Email & SMS
Product description
Freshmarketer allows you to interact with buyers, convert abandoned carts into sales, and provide personalized campaigns to boost conversion rates. It also helps resolve issues quickly and supports rich context customer service, all within one app, thereby promoting lasting customer relationships.
AI summary
Freshmarketer is a Shopify-integrated CRM and marketing automation app designed to streamline customer engagement through multichannel campaigns, including email, WhatsApp, and chat support. Its strengths include a user-friendly interface, robust segmentation and tagging capabilities, and seamless integration with Shopify, enabling automated customer journeys such as cart abandonment flows and review requests. The app offers cost-effective pricing with flexible contact management and includes features like a built-in chatbot and unified customer data tracking. Onboarding and customer support are frequently highlighted as responsive and proactive, with dedicated assistance for setup and troubleshooting. However, some users report occasional technical issues, particularly with email campaign functionality, and note performance impacts on site speed. A significant limitation involves WhatsApp integration, where disconnecting linked numbers can be problematic. Despite these drawbacks, Freshmarketer is widely regarded as a comprehensive solution for small to mid-sized businesses seeking to consolidate marketing tools and enhance customer relationship management.
Support
For any questions, concerns, or assistance with Freshmarketer: Email & SMS, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Freshmarketer: Email & SMS offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the Freshmarketer: Email & SMS are available in various languages on the Shopify app store, including English.
Freshmarketer: Email & SMS support information in a nutshell
| Support email | crm-support |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that Freshmarketer: Email & SMS seamlessly integrates with are given below.
No integration details available.
Developer
| Name | Freshworks |
| Profile | See all apps by Freshworks |
| Website | View developer profile |
| Address | Global Infocity, Block B, 40 MGR Road, Chennai, Chennai, TN, 600096 |
Installation
How to install Freshmarketer: Email & SMS on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Freshworks team.
2
The developer gets in touch
Freshworks contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.7
★★★★★
19 total reviews
Freshmarketer: Email & SMS has an overall rating of 4.7 stars from a total of 19 reviews on the Shopify app store. Of these, 18 (94.7%) are positive, 0 (0.0%) are neutral, and 1 (5.3%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★Maisha Lifestylefrom India · 29 July 2023
We've been using Freshmarketer for the last 2 months, and it has been a great experience so far! I want to extend my thanks to Deepthi Pawar, Rohit Sathyam and Kevin Thomas for their seamless onboarding process. From the very beginning, they were proactive in addressing our queries and guiding us through the setup. With their help, we've been able to create important customer journeys using WhatsApp and email campaigns.
★★★★★SPARIFYfrom India · 26 June 2023
have had a great experience using Freshmarketer's CRM. The platform is user-friendly and intuitive, making it easy for me to manage customer interactions and track important information.The ability to segment and tag customers has been particularly useful, and Freshchats has been a saviour and overall it’s not too expensive as well so recommended
★★★★★Kushal's Fashion Jewelleryfrom India · 19 June 2023
Seamless integration with Shopify makes it easy to setup multichannel journeys for the Customer.Great onboarding support to get you started with using the platform to its full extent. Highly recommend this.
★★★★★Runyon's Fine Furniturefrom United States · 25 April 2023
Exceeded [above and beyond] all of my expectations. Being an ex-programmer (20 years) it was delightfully refreshing to speak to someone that knew what they were talking about. That! Right there! Speaks volumes. Hands-down top-notch world-class service without a doubt! Great job Freshworks. Thank you Dhanashekar. You definitely "knocked it out of the park!"
★★★★★Dam Easyfrom Ireland · 16 March 2023
Fantastic crm, honestly they have thought of it all, and constantly adding to intergrations, it as reallly improved our business setup and structure. the support is fantastic, we rely on them to jump on zoom calls with us and constantly help us move forward and make most of their features, big shout our to our account manager kevin for all his helpchris
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#33
Social media posts
Total reviews
19
No change vs 30 days ago
Average rating
4.7 ★
0.00 vs 30 days ago
Top market
IN
48.1% of installs
Category & keyword rankings
Position and market share today
| KeywordSocial media posts | #33 | — |
| KeywordPrice drop emails | #55 | — |
| KeywordWeb push notifications | #57 | — |
| KeywordDrip campaigns | #63 | — |
Reviews trend
Cumulative reviews · last 6 months
19 → 19 reviews · rating steady at 4.7★
Ranks #33 in 1 of 10 App Store groups tracked.Open full charts →
Freshmarketer: Email & SMS FAQs
How do I install the Freshmarketer: Email & SMS Shopify app?
To install Freshmarketer: Email & SMS on your Shopify store, click on the Freshmarketer: Email & SMS installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Freshmarketer: Email & SMS on your Shopify store, then contact us now.
What are the key features of Freshmarketer: Email & SMS?
The key features offered by Freshmarketer: Email & SMS to Shopify store owners are:
- Engage with buyers across email, WhatsApp, SMS, chat, and social media
- Sync all historical data from Shopify to contextually engage with customers
- Choose from pre-built e-commerce templates for multichannel marketing campaigns
- Automate social media posts on Instagram and Facebook to drive engagement
- Bring customer queries from channels into one inbox for contextual support
Does Freshmarketer: Email & SMS integrate with other Shopify apps or tools?
Yes, Freshmarketer: Email & SMS seamlessly integrates with other Shopify apps or tools, such as Interact with customers through email, WhatsApp, SMS, chat, and social media., Transfer all past data from Shopify to interact effectively with customers., Select from ready-made templates for marketing campaigns across multiple channels..
Is there a free trial available for Freshmarketer: Email & SMS?
Yes, Freshmarketer: Email & SMS offers a 21-day free trial on all its paid plans.
What are the pricing plans for Freshmarketer: Email & SMS?
The app has 3 pricing plans: 1 free and 2 paid. The paid plans cost $18/month, $15/month, and come with a 21-day free trial period.
How does billing work for Freshmarketer: Email & SMS?
Freshmarketer: Email & SMS uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Freshmarketer: Email & SMS allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Freshmarketer: Email & SMS offer customer support?
Yes, Freshmarketer: Email & SMS offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Freshmarketer: Email & SMS offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Freshmarketer: Email & SMS compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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4.7★★★★★19 reviews · 94.7% positive
Writing reviews on ShopDigest is coming soon.
- MLMaisha Lifestyle★★★★★
We've been using Freshmarketer for the last 2 months, and it has been a great experience so far! I want to extend my thanks to Deepthi Pawar, Rohit Sathyam and Kevin Thomas for their seamless onboarding process. From the very beginning, they were proactive in addressing our queries and guiding us through the setup. With their help, we've been able to create important customer journeys using WhatsApp and email campaigns.
- SPSPARIFY★★★★★
have had a great experience using Freshmarketer's CRM. The platform is user-friendly and intuitive, making it easy for me to manage customer interactions and track important information.The ability to segment and tag customers has been particularly useful, and Freshchats has been a saviour and overall it’s not too expensive as well so recommended
- KFKushal's Fashion Jewellery★★★★★
Seamless integration with Shopify makes it easy to setup multichannel journeys for the Customer.Great onboarding support to get you started with using the platform to its full extent. Highly recommend this.
- RFRunyon's Fine Furniture★★★★★
Exceeded [above and beyond] all of my expectations. Being an ex-programmer (20 years) it was delightfully refreshing to speak to someone that knew what they were talking about. That! Right there! Speaks volumes. Hands-down top-notch world-class service without a doubt! Great job Freshworks. Thank you Dhanashekar. You definitely "knocked it out of the park!"
- DEDam Easy★★★★★
Fantastic crm, honestly they have thought of it all, and constantly adding to intergrations, it as reallly improved our business setup and structure. the support is fantastic, we rely on them to jump on zoom calls with us and constantly help us move forward and make most of their features, big shout our to our account manager kevin for all his helpchris
- ASA Second Round Glass★★★★★
I would highly recommend this app for any new or existing Shopify user that wants to easily and automatically increase customer engagement and convert traffic into sales. The onboarding process and the support provided by Freshmarketing is remarkable. (and a huge shoutout to Dhanashekar - he's an awesome coach and teacher!? Brent
- ATArtistic Transfer, LLC★★★★★
We have received so much invaluable support from Freshsales to increase sales in our business!! We would highly recommend to any business needing a CRM!!
- ISIshqMe★★★★★
I have had a great experience using Freshmarketer's CRM. The platform is user-friendly and intuitive, making it easy for me to manage customer interactions and track important information.The ability to segment and tag customers has been particularly useful, as it allows me to customize my communications and better understand the needs and preferences of my audience.Overall, Freshmarketer's CRM has greatly improved my ability to manage customer relationships and drive business growth. I highly recommend it to anyone in need of a powerful, yet easy-to-use CRM solution.
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