Help Scout Shopify App by Help Scout

Q: Is Help Scout compatible with my Shopify theme?

Please reach out to their support team at help@helpscout.com to confirm its compatibility with your specific Shopify theme.

Boost your customer chats with Help Scout. Give your team the power of understanding your store better. The all-in-one customer support platform for growing companies

4.4 19 reviewsFreePaid from $30/month

Pros and cons

Pros and cons of Help Scout

Pros

Seamless Shopify Integration: Direct access to customer orders and history within the app, reducing the need to switch platforms.
Time-Saving Features: Workflows, saved replies, and auto-replies streamline support processes.
User-Friendly Interface: Simple, intuitive design that mimics email for straightforward customer communication.
Cost-Effective Pricing: Affordable plans with high perceived value for the features provided.

Cons

Limited Shopify Functionality: Missing key features like order comments, live chat integration, and detailed order data in the sidebar.
Manual Setup Requirements: Some integrations require developer intervention or manual script installation.

Screenshots

About the app

The all-in-one customer support platform for growing companies

Quick Order Access: You can view your order details in one click from your Help Scout Mailbox.
Key metrics analysis: Check important measurements like lifetime value, yearly value, and average order value.
Customer orders visibility: Show the latest orders of your customers in the customer sidebar.
Email Management: Easily sort emails and automate tasks with workflows.
Customer Importation: Add customer's contact details.

Keywords

customer support platform Shopify appsteam inbox Shopify appsFAQ self-service Shopify appsAI response Shopify appscustomer order info Shopify appsorder management Shopify appslive chat support Shopify appssocial media support Shopify appsemail support Shopify appsgrowing business support Shopify apps

Key features

View and manage customer orders directly within the support inbox.
Automate responses and workflows to save time on repetitive tasks.
Access AI-powered tools for drafting replies and summarizing conversations.

Pricing

Help Scout pricing plans

Free

$0 /month

1 shared email Inbox
1 public knowledge base
Limited saved replies
No AI tools included

Standard

$30 /month

Multiple Inboxes
Live chat, Instagram, & Messenger
Multiple knowledge bases
One basic SLA policy
Basic workflows

Plus

$54 /month

WhatsApp messaging
Advanced workflows
Two advanced SLA policies
Unlimited AI Drafts
Round robin routing

Pro

$90 /month

Unlimited workflows
Unlimited SLA policies
Multiple routing types
SSO/SAML
HIPAA compliance

Not sure which plan to pick? Discuss Free or Standard plans with us, learn about custom pricing, or get a demo.

Here’s an overview of Help Scout costs for each of the plan(s)

The app has 4 pricing plans: 1 free and 3 paid. The free plan offered by Help Scout is Free. The paid plans offered by Help Scout are Standard, Plus, Pro.

The details of the plans are outlined below.

Free: this plan is free forever, incurring no subscription costs. It offers a wide range of features like 1 shared email Inbox, 1 public knowledge base, Limited saved replies, No AI tools included.
Standard: the Standard plan costs $30 and comes with a 15-day free trial period. The plan offers a host of features, including Multiple Inboxes, Live chat, Instagram, & Messenger, Multiple knowledge bases, One basic SLA policy, Basic workflows, Unlimited tags and saved replies, AI Inbox assistant.
Plus: the Plus plan costs $54 and comes with a 15-day free trial period. The plan offers a host of features, including WhatsApp messaging, Advanced workflows, Two advanced SLA policies, Unlimited AI Drafts, Round robin routing, Salesforce, Jira, and HubSpot, Internal teams, Group conversations by company.
Pro: the Pro plan costs $90 and comes with a 15-day free trial period. The plan offers a host of features, including Unlimited workflows, Unlimited SLA policies, Multiple routing types, SSO/SAML, HIPAA compliance, Up to 50 light users, Dedicated onboarding specialist, Strategic account manager.

Help Scout price summary

Pricing summary	Free plan available. Free trial available.
Total pricing plan(s)	4
Number of free plan(s)	1
Number of paid plan(s)	3
Cost of paid plan(s)	$30, $54, $90
Free trial available	Yes, for 15 day(s)

For further information regarding Help Scout pricing plans, see the official website.

Comparison

Top Help Scout alternatives — detailed comparison

The table below highlights the crucial differences between Help Scout and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.

Apps	Help ScoutInstall	Tidio: AI Chatbot & Live Chat Install	Gorgias: AI, Helpdesk & Chat Install	Add app
General information
Ratings	3.7 ★ (19 reviews)	4.8 ★ (1,357 reviews)	4.3 ★ (704 reviews)
Developed by	Help Scout	TIDIO LLC	Gorgias Inc.
Launch date	31 March 2014	14 July 2014	1 March 2017
Pricing	Free, $30/month, $54/month, $90/month	Free, $29/month, $29/month, $39/month	$10/month, $60/month, $360/month, $900/month
Objective	The all-in-one customer support platform for growing companies	Live chat is enhanced with chatbots for superior customer support.	Better customer satisfaction. Simpler processes. Quick profit increase.
Categories	Helpdesk	Chat, Helpdesk	Chat, Helpdesk
Key features & highlights
Purpose	Boost your customer chats with Help Scout. Give your team the power of understanding your store better.	Lyro AI is a customer experience platform offering live chat, chatbot services, ticket processing, email marketing, and more.	Combine all customer support interactions and related orders to promote growth by making customers happier.
Features list	View and manage customer orders directly within the support inbox. Automate responses and workflows to save time on repetitive tasks. Access AI-powered tools for drafting replies and summarizing conversations.	Engage customers in real-time with live chat and video support. Automate responses and sales with customizable AI chatbot flows. Resolve up to 70% of customer queries instantly using Lyro AI.	Unify emails, chats, calls, and social messages in one organized feed. Access complete customer order and conversation history before responding. Manage Shopify orders directly without leaving the support interface.
Highlights	—	Based in South Africa	—
User reviews and ratings
Recommended	78.9%	93.5%	87.0%
Pros	Direct access to customer orders and history within the app, reducing the need to switch platforms. Workflows, saved replies, and auto-replies streamline support processes. Simple, intuitive design that mimics email for straightforward customer communication. Affordable plans with high perceived value for the features provided. Responsive team and continuous platform improvements based on user feedback.	Consistently praised for being responsive, helpful, and friendly. Frequently highlighted as intuitive and user-friendly, with quick setup and navigation. Users appreciate the seamless communication with customers, boosting engagement and sales. Offers flexible features for personalizing chat widgets and workflows. Many users reported increased sales and improved customer interactions. The free version is noted for being feature-rich and valuable for small businesses. Works well with platforms like Shopify and email services. Users value the mobile app for managing chats on the go. Automates responses and reduces support workload effectively. Runs smoothly with minimal technical issues.	The app is praised for its ease of use and intuitive design, making it simple for teams to adopt. Seamless integration with Shopify is frequently highlighted as a standout feature, providing full access to customer data. Users appreciate the robust automation tools, including macros and rules, which save time and improve efficiency. Many reviews commend the responsive, helpful, and knowledgeable support team. The app is noted for being more affordable than competitors like Zendesk while offering comparable or superior features. Small teams benefit from the collaborative tools, making ticket management and communication smoother. Users value the frequent and purposeful updates, often referencing the public roadmap. The ability to track and report on revenue generated through customer support is a unique and appreciated feature. The app consolidates communication from email, chat, social media, and calls into one platform. Users highlight the flexibility to tailor rules, macros, and workflows to their specific needs.
Cons	Missing key features like order comments, live chat integration, and detailed order data in the sidebar. Some integrations require developer intervention or manual script installation.	Complaints about unclear or misleading pricing tiers and hidden costs. Some users expressed frustration over essential features being paywalled. Occasional reports of bugs, especially post-updates or on older devices. Difficulty configuring chatbots and automation without assistance. Negative feedback on aggressive upgrade prompts and misleading notifications.	Some users find the pay-per-ticket model expensive, especially for businesses with high social media engagement. The mobile app is reported to be buggy, with issues like notifications not working and frequent crashes. Lower-tier plans may lack live onboarding or priority support, leading to frustration. Several reviews note difficulties in canceling subscriptions, including unclear processes and continued billing. Initially listed as a "Con," but reviews show mixed sentiment (e.g., "easy to setup" vs. "a little hard to set up"). Removed due to lack of dominant sentiment. Dominantly positive in reviews (overwhelming praise outweighs a few negative mentions), so retained in "Pros" and removed from "Cons." Negative sentiment (e.g., pay-per-ticket complaints) outweighs occasional affordability praise, so retained in "Cons."
Pricing and plans
Total pricing plans	4	4	4
Free plan	Available	Available	Not available
Free trial	Yes, for 15 day(s)	Yes, for 7 day(s)	Yes, for 7 day(s)
Technical information
Rating	3.7 ★	4.8 ★	4.3 ★
Total reviews	19	1,364	706
Launch date	31 March 2014	14 July 2014	1 March 2017

More details about Help Scout

Product description

Help Scout's Shopify integration allows you to have full access to your customer's data and experience across platforms. This enables effortless integration of Shopify customer information, recent orders, and metrics into your Help Scout Mailbox.

AI summary

The app integrates Help Scout with Shopify, enabling seamless access to customer order history, product details, and fulfillment information directly within the support interface. Key features include embedded order data, streamlined workflows, and saved replies, which enhance efficiency by reducing the need to switch between platforms. The integration is praised for its simplicity, smooth performance, and ability to provide contextual customer support without disrupting communication flow. However, limitations include incomplete Shopify functionality, such as missing customer and order tags, inability to leave order comments, and lack of live chat (Beacon) integration without manual coding. Some users note the absence of advanced features like AI tools or secure user identification, which are available in competing platforms. While the app excels in core support tasks and cost-effectiveness, its Shopify integration could benefit from expanded capabilities, such as direct order modifications and enhanced data visibility, to match competitor offerings. Overall, it is a robust solution for small to medium businesses seeking a straightforward, email-centric help desk with basic Shopify connectivity.

Support

For any questions, concerns, or assistance with Help Scout, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Help Scout offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.

Language support

Details of the Help Scout are available in various languages on the Shopify app store, including English.

Help Scout support information in a nutshell

Support email	help@helpscout.com
Contact number(s)	Not available
FAQ page	FAQ details
Privacy policy	Privacy details
Language support	English

Integration

The list of top Shopify apps, features or software tools that Help Scout seamlessly integrates with are given below.

Campaign MonitorHubSpotKlaviyoMailchimpSlackZapier

Developer

Name	Help Scout
Website	View developer profile
Address	131 Tremont Street, 3rd Floor, Boston, MA, 02111

Installation

How to install Help Scout on your Shopify store

Send your details

Your name, email and store domain go straight to the Help Scout team.

The developer gets in touch

Help Scout contacts you directly to arrange setup for your store.

Install at your own pace

Perfect your store’s functionality without the pressure to move on until you’re ready.

Customer reviews

4.4

★★★★☆

19 total reviews

515

Help Scout has an overall rating of 4.4 stars from a total of 19 reviews on the Shopify app store. Of these, 15 (78.9%) are positive, 1 (5.3%) are neutral, and 3 (15.8%) are negative*.

*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.

★★★★★iFixitfrom United States · 6 March 2024

Der gemeinsame Posteingang ermöglicht es allen Mitarbeitern, schnell die E-Mails zu finden, die sie adressieren sollen oder E-Mails an andere abzugeben. Dadurch, dass alle Zugriff auf dieselbe Inbox haben, kann man Arbeits- und Kommunikationsaufwand sparen, außerdem ist es manchmal hilfreich, eine E-Mail-Adresse angeben zu können, in der Spam besser erkannt wird und man nicht unbedingt gleich seine persönliche E-Mail angeben möchte. Help Scout bietet zudem eine Reihe von Berichten, mit Hilfe derer wir Effizienz und Qualität messen können, sowie Trends besser erkennen. Es besteht die Möglichkeit, Tags zu verwenden und auch diese dann zur Sortierung und Auswertung zu nutzen. Der Aufwand, er zu Beginn für die Einarbeitung anfällt, ist schnell amortisiert: Die Funktion, private Notizen hinzuzufügen, die nur intern sichtbar sind, sowie die Möglichkeit, vorangegangene Konversationen mit derselben Person einsehen zu können, erleichtern den Arbeitsalltag ungemein, ganz abgesehen von der Nutzung vorab gespeicherter Standardantworten. Gerade letztere hilft auch dabei, dass neue Mitarbeiter schnell einsatzfähig werden und weniger Zeit benötigen, um qualifizierte Antworten senden zu können. Für diejenigen, die mehr als einen HS-Posteingang benutzen, ist es zudem möglich, die Konversationen einzusehen, die eventuell mit anderen Abteilungen des Unternehmens bereits stattgefunden haben, und Notizen können abteilungsübergreifend im Kundenprofil hinterlegt werden. Wir nutzen auch sehr gerne automatische Workflows, z. B. für Abwesenheiten, und Help Scout sorgt dafür, dass diese jeweils nur intern verschoben werden und der Kunde seine Antworten direkt erhält, ohne sich mit Abwesenheitsnotizen und Weiterleitungen abgeben zu müssen.

★★★★★Família de Trigofrom Brazil · 5 March 2024

Smooth integration that doesn't get in the way. That means 5 stars.We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.

★★★★★Ugmonkfrom United States · 29 February 2024

Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!

★★★★★Form Designfrom Chile · 21 February 2024

Funciona muy bien, un agrado tener toda la información en helpscout para poder dar respuestas más rápidas a nuestros clientes.

★★★★★We Are Ammafrom United States · 17 February 2024

Love the ease of the new integration features! Would love to see the phrase "Cancel Order" instead of just "Cancel" on the right hand side bar. It get's me every time that I'm canceling out of what I'm doing, not finalizing the order cancellation.

Performance on the App Store

Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.

Category rank

conversion plus

Total reviews

No change vs 30 days ago

Average rating

4.4 ★

0.00 vs 30 days ago

Top market

58.8% of installs

Category & keyword rankings

Position and market share today

Keywordconversion plus	#8	0.0% ▲0.0
KeywordSpam detection	#31	—
KeywordFeedback surveys	#35	—
Keywordcampaign monitor	#37	—

Reviews trend

Cumulative reviews · last 6 months

18 → 19 reviews · rating steady at 4.4★

Ranks #8 in 1 of 10 App Store groups tracked.Open full charts →

Help Scout FAQs

How do I install the Help Scout Shopify app?

To install Help Scout on your Shopify store, click on the Help Scout installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Help Scout on your Shopify store, then contact us now.

What are the key features of Help Scout?

The key features offered by Help Scout to Shopify store owners are:

Collaborate on email, live chat, and social requests in one organized Inbox
Help more customers in less time with AI tools
Answer FAQs instantly with powerful self-service options
Edit, duplicate, cancel, and refund orders directly in Help Scout

Does Help Scout integrate with other Shopify apps or tools?

Yes, Help Scout seamlessly integrates with other Shopify apps or tools, such as You can view your order details in one click from your Help Scout Mailbox., Check important measurements like lifetime value, yearly value, and average order value., Show the latest orders of your customers in the customer sidebar..

Is there a free trial available for Help Scout?

Yes, Help Scout offers a 15-day free trial on all its paid plans.

What are the pricing plans for Help Scout?

The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $30/month, $54/month, $90/month, and come with a 15-day free trial period.

How does billing work for Help Scout?

Help Scout uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.

Can I cancel or upgrade my subscription plan at any time?

Yes, Help Scout allows its subscribers to cancel or upgrade their subscription plan at any time.

Does Help Scout offer customer support?

Yes, Help Scout offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Help Scout offers a comprehensive FAQ section to address common inquiries and provide self-help resources.

Is Help Scout compatible with my Shopify theme?

Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.

Show all 9 FAQs

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Help Scout Shopify App by Help Scout

Install in your Shopify store We pass your name, email and store domain to the Help Scout team so they can help install and configure the app on your store.

Pros and cons

Screenshots

About the app