Intercom: AI Customer Service Shopify App Alternatives October 2025
Are you currently using Intercom: AI Customer Service for your Shopify store, but you're curious about other options available in the market? Look no further! We present you with 22 outstanding alternatives to Intercom: AI Customer Service, carefully selected to meet a variety of e-commerce needs.
Top Intercom: AI Customer Service alternatives
- Chatra — Live Chat & Chatbot:
Chatra: Includes Live Chat, Email, Facebook features, Visitor List and Cart Saver ability.
- NS AI Chatbot, Helpdesk & FAQs:
Provide excellent customer service during the holiday/ Black Friday Cyber Monday to increase sales.
- LiveChat: AI Live Chat App:
Chat live for help and product suggestions.
- DeskMoz ‑24x7 Live Chat Agents:
Hire shared and dedicated chat agents, custom trained, available 24x7.
- ChannelReply:
Assist customers using Zendesk, Freshdesk, Helpscout, or Re:amaze.
- Support Board ‑ Chat & Chatbot:
Automate your customers' communication
- Clerk Chat:
Bi-Directional SMS to maximize customer engagement
- Breadstack Chatso:
Making online business easy to everyone
- Chatwhizz Live Chat:
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- Provide Support Live Chat:
Live chat and instant website tracking for sales and support.
Chatra — Live Chat & Chatbot
Chatra: Includes Live Chat, Email, Facebook features, Visitor List and Cart Saver ability.
Free Trial: 10 days
Pros
The app consistently connects and functions smoothly across both mobile and desktop platforms.
Simple installation and intuitive operation make it accessible for users of all technical levels.
Quick, responsive, and helpful assistance from the support team.
Cons
Some users noted small interface quirks, like anonymous names being too similar to real ones.
Store Owner's Tip
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13
SD Points
2.65%
Market Share
NS AI Chatbot, Helpdesk & FAQs
Provide excellent customer service during the holiday/ Black Friday Cyber Monday to increase sales.
Free Trial: 7 days
Pros
Consistently praised for fast, personalized, and effective assistance.
Intuitive design and ease of use, especially for beginners.
Works well with platforms like Shopify for order and product imports.
Cons
Some users noted missing tools like pre-made Q&A or visitor notifications.
Store Owner's Tip
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2
SD Points
0.39%
Market Share
LiveChat: AI Live Chat App
Chat live for help and product suggestions.
Free Trial: 14 days
Pros
Consistently praised for being prompt, professional, and highly effective in resolving issues.
Intuitive design and easy navigation make the app accessible for both new and experienced users.
Effortless setup and compatibility with platforms like Shopify and Salesforce enhance workflow efficiency.
Cons
Difficulty in canceling subscriptions and obtaining refunds, leading to frustration.
Store Owner's Tip
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2
SD Points
0.32%
Market Share
DeskMoz ‑24x7 Live Chat Agents
Hire shared and dedicated chat agents, custom trained, available 24x7.
Free Trial: 10 days
Key Features
Round-the-clock dedicated team of professional e-commerce live chat agents.
Fantastic Customer Support across Live Chat, Email & Social Media
Full Custom Training and Setup of Chat Agents in Only 48-72 Hours
FRT & ART lasts more than 35 seconds, with the industry's top customer satisfaction, service level agreement, customer effort score, and net promoter score.
Free and fully adjustable live chat software and installation
Store Owner's Tip
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0
SD Points
0.02%
Market Share
ChannelReply
Assist customers using Zendesk, Freshdesk, Helpscout, or Re:amaze.
Key Features
View order info from unlimited Shopify stores in a single app.
Reply directly to customer messages and even to order notifications.
Personalize canned replies and autoreplies with order info (N/A in Help Scout).
Issue refunds, cancel orders, update order info and more (N/A in Help Scout).
Identify messages by store, contact form used, order value and other details.
Store Owner's Tip
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0
SD Points
0.06%
Market Share
Key Features
Omni-channel: WhatsApp, Instagram, Facebook, Telegram, Emails, SMS, and more.
Our chatbot knows your store and answers your customers' questions.
Display the products the user searched for via cards and sliders.
Synchronize logged-in Shopify users and access customer details within the admin
Create a help center area accessible from a dedicated page or within the chat.
Store Owner's Tip
Save more — we help you find hidden deals.
2
SD Points
0.01%
Market Share
Clerk Chat
Bi-Directional SMS to maximize customer engagement
Free Trial: 14 days
Key Features
Two-Way SMS Communication: Say goodbye to one-sided conversations
Personalized SMS Customer Support
Marketing Campaigns via SMS: Reach out to your customers with targeted SMS
Store Owner's Tip
Save more — we help you find hidden deals.
0
SD Points
0.00%
Market Share
Key Features
A high-tech system that displays customer information instantly.
Suggesting products and providing discounts based on customer information.
Real-time reports that display your store management data.
Store Owner's Tip
Save more — we help you find hidden deals.
0
SD Points
0.00%
Market Share
Key Features
Easy-to-use interface for smooth communication.
Personalise the chat widget's message, position, and color to match your brand.
Hire a support staff/operator to handle customer issues.
A dedicated panel for staff to effectively manage all ongoing live chats.
Easily view all customer chat histories in a single tab.
Store Owner's Tip
Save more — we help you find hidden deals.
0
SD Points
0.00%
Market Share
Provide Support Live Chat
Live chat and instant website tracking for sales and support.
Free Trial: 10 days
Key Features
Always stay in touch. Manage requests from any device - computer or smartphone.
Install the chat widget on your store page - use your company logo, colors, and words.
Share files, links, and pages through live chat.
Watch where customers go in the store and start conversations with them.
Link the same live chat box to multiple stores as required.
Store Owner's Tip
Save more — we help you find hidden deals.
0
SD Points
0.00%
Market Share
Showing 1-10 out of 22
About Intercom: AI Customer Service
Intercom: AI Customer Service is a versatile Shopify app designed to help achieve the purpose: “Help your customers instantly with a live chat service where you can send them personalized messages.”. This Shopify app is listed under Chat category. It has garnered over 18 reviews with an average rating of 4.4 stars from Shopify merchants.
Some of its key features include:
- ✅Order Tracking: Let customers check their order status directly through Messenger.
- ✅Customer Self-Service: Decrease client inquiries by offering self-help order details.
- ✅Efficient Support: Reduce your support team's time by having order details in the Inbox.
Besides, Intercom: AI Customer Service is known for its Effortless connection with Shopify, enabling quick access to order details and support functions., Reliable performance for importing data from multiple stores without bugs or glitches., Customers can check order status directly via the Intercom widget, reducing support queries., Highly praised for its simplicity and utility in customer communication and conversion., Clear and sufficient guidance for customization and development on non-standard themes..
Why Consider Intercom: AI Customer Service Alternatives for Shopify?
While Intercom: AI Customer Service may have its unique features and benefits, it's essential to periodically reevaluate your options to ensure that you're using the best tools to optimize your online store. Here are some reasons why you should explore Intercom: AI Customer Service alternatives:
Diverse Needs: What worked initially with Intercom: AI Customer Service may not fully address your current needs. By considering Intercom: AI Customer Service alternatives, you can find apps that are better suited to your changing objectives.
Budget Constraints: While considering alternatives to Intercom: AI Customer Service can impact your budget significantly. Some alternatives offer similar functionality at the same or reduced pricing level, while others may provide increased pricing but with added features that justify the investment.
Compatibility Issues: If you have encountered compatibility issues with Intercom: AI Customer Service or have concerns about its integration with other essential tools and themes, exploring Intercom: AI Customer Service alternatives can help you find apps that offer better compatibility and ease of use.
Feature Enhancement: Alternatives to Intercom: AI Customer Service may offer innovative features that can give your Shopify store a competitive edge. By exploring these alternatives, you can tap into new capabilities and stay ahead in the dynamic e-commerce landscape.
In the following sections, we'll introduce you to some of the top alternatives to Intercom: AI Customer Service.
Overview of the Best Intercom: AI Customer Service Shopify Alternatives
There are several alternatives in the Shopify app store that can seamlessly replace or complement Intercom: AI Customer Service. Whether you are looking for a change or just exploring your options, you are bound to find the perfect fit for your Shopify store. We have listed the top Shopify Intercom: AI Customer Service alternatives based on their popularity and average rating.
| App Name | Developer | Starting Price | Free Plan | Reviews |
|---|---|---|---|---|
| Chatra — Live Chat & Chatbot | Roger Wilco LLC | $0/month | Available | 4.8 (303) |
| NS AI Chatbot, Helpdesk & FAQs | NestScale | $0/month | Available | 4.8 (32) |
| LiveChat: AI Live Chat App | TEXT | $24/month | Unavailable | 4.6 (46) |
| DeskMoz ‑24x7 Live Chat Agents | Activant Solutions Pvt Ltd | $199/month | Unavailable | 5.0 (2) |
| ChannelReply | ChannelReply | $0/month | Unavailable | 5.0 (2) |
| Support Board ‑ Chat & Chatbot | Schiocco LTD | $0/month | Available | 3.2 (2) |
| Clerk Chat | Clerk Chat | $0/month | Available | - |
| Breadstack Chatso | Breadstack Technologies Inc. | $0/month | Unavailable | - |
| Chatwhizz Live Chat | Webkul Software Pvt Ltd | $0/month | Available | - |
| Provide Support Live Chat | Provide Support, LLC | $24/month | Unavailable | - |
Have a Closer Look at the Best Alternatives to Intercom: AI Customer Service
Now let us jump in and check out these top Intercom: AI Customer Service alternatives.
1. Chatra — Live Chat & Chatbot
4.8
(303)
Install Now
Our experts are here to help you.
2. NS AI Chatbot, Helpdesk & FAQs
4.8
(32)
Install Now
Our experts are here to help you.
3. LiveChat: AI Live Chat App
4.6
(46)
Install Now
Our experts are here to help you.
4. DeskMoz ‑24x7 Live Chat Agents
5.0
(2)
Install Now
Our experts are here to help you.
5. ChannelReply
5.0
(2)
Install Now
Our experts are here to help you.
6. Support Board ‑ Chat & Chatbot
3.2
(2)
Install Now
Our experts are here to help you.
7. Clerk Chat
-
Install Now
Our experts are here to help you.
8. Breadstack Chatso
-
Install Now
Our experts are here to help you.
9. Chatwhizz Live Chat
-
Install Now
Our experts are here to help you.
10. Provide Support Live Chat
-
Install Now
Our experts are here to help you.
How to Choose the Right Intercom: AI Customer Service Alternative for Your Shopify Store
Choosing the right alternative to Intercom: AI Customer Service for your Shopify store is a crucial decision that can significantly impact your e-commerce operations. To help you make an informed choice, consider the following factors.
Identify Your Needs: Make a list of features, integrations, or improvements you seek in a Intercom: AI Customer Service alternative. Understanding your needs will serve as a guide when evaluating alternatives.
Compare Features: Compare the features of each alternative to Intercom: AI Customer Service and see how they align with your needs. Pay attention to unique functionalities that may differentiate one alternative from another.
Check Reviews and User Feedback: Look for reviews from Shopify store owners who have used the Intercom: AI Customer Service alternatives you are considering. Pay attention to both positive and negative comments to get a well-rounded view.
Pricing: Consider your budget and choose a Intercom: AI Customer Service alternative that fits within your financial constraints. Some alternatives may be cost-effective, while others may be feature-rich but come at a higher price.
Scalability: Consider the long-term scalability of Intercom: AI Customer Service alternatives. Choose an alternative that can adapt to your growing store needs.
Trial Period: If available, take advantage of any trial periods offered by Intercom: AI Customer Service alternatives. Hands-on experience is invaluable in assessing usability, compatibility with your Shopify setup, and overall user-friendliness.
Support and Updates: Research the responsiveness of the support team behind each Intercom: AI Customer Service alternative. Ensure that the alternative you choose has a responsive support team and receives regular updates.
Remember that the best Intercom: AI Customer Service Shopify alternative will address your current requirements and position your store for future success.
More Information on Intercom: AI Customer Service Shopify Alternatives
As you embark on your journey to find the perfect Intercom: AI Customer Service alternative, the right choice can elevate your Shopify store's performance, enhance your customer shopping experience, and position you for growth in the competitive e-commerce landscape.
We've introduced you to a curated list of top Intercom: AI Customer Service alternatives, each with its own strengths and advantages. Whether you're seeking a cost-effective solution or a feature-rich paid alternative, you have plenty of options to choose from.
Choosing the right Intercom: AI Customer Service alternative requires careful consideration of your specific requirements, budget, and long-term goals. You can gain deeper insights into your selected apps by visiting our app comparison page. If you need expert guidance, ShopDigest can help you navigate this process effectively, from identifying your needs to assessing compatibility and support.
Intercom: AI Customer Service Shopify Alternative Installation
There are thousands of Intercom: AI Customer Service alternatives with different installation instructions, integration complexities, and customization levels. Our team at ShopDigest is here to assist you every step of the way. Installing your chosen app is a breeze with our service, ensuring a seamless integration into your store's ecosystem.
What's included
- Safely install/uninstall Shopify alternative app of your choice
- App integration with any theme as per specification
- Configurations & setup
- Assured support and guidance
- Get discount offers (not guaranteed)
What's not included
- Shopify Intercom: AI Customer Service alternative app subscription cost
Connect with us to harness the full potential of your selected Intercom: AI Customer Service Shopify Alternative without any hassle.
Frequently Asked Questions for Intercom: AI Customer Service Shopify Alternatives
Free Alternatives to Intercom: AI Customer Service
Looking for a no-cost alternative to Intercom: AI Customer Service? We've curated a list of free Intercom: AI Customer Service alternatives that provide a wide range of functionalities at no charge. It's perfect for startups and small businesses looking to maximize their e-commerce potential without paying a penny. Check out the full list here.