Instant Answers Shopify Apps — Full Market Share Table
All tracked instant answers Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Moose AI Chatbot & Live Chat | 36.55% | 25.43 | Climbing |
| 2 |  Buddy AI: Agentic Commerce | 31.71% | 27.90 | Climbing |
| 3 |  Lucky Orange Heatmaps & Replay | 14.13% | 13.32 | Climbing |
| 4 |  StoreFAQ: Product FAQ Chatbot | 7.67% | 5.93 | Climbing |
| 5 |  CWILL:AI Chatbot &Live Chat | 5.48% | 1.72 | Declining |
| 6 |  Chatbase | 2.68% | 1.99 | Climbing |
| 7 |  Seguno Email Marketing | 0.71% | 0.59 | Climbing |
| 8 |  Dori: AI Shopping Assistant | 0.40% | 0.34 | Climbing |
| 9 |  BotSpace: AI Chat & Helpdesk | 0.25% | 0.15 | Climbing |
| 10 |  BetterDocs FAQ Knowledge Base | 0.22% | 0.16 | Climbing |
Showing 1-10 out of 24
Key Insights:
- Moose AI Chatbot & Live Chat holds 36.5% share of instant answers app installs — 4.8pp ahead of Buddy AI: Agentic Commerce (31.7%).
- Top 3 apps (Moose AI Chatbot & Live Chat, Buddy AI: Agentic Commerce, Lucky Orange Heatmaps & Replay) account for 82.4% of all instant answers install share — a competitive market.
- Buddy AI: Agentic Commerce is gaining share fastest this month (+27.90pp) — the largest single gainer among the top instant answers apps by share.
- CWILL:AI Chatbot &Live Chat is losing share fastest (-1.72pp) — could indicate a churning user base or a stronger challenger gaining ground.
Instant Answers Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 instant answers Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 | Nov 2026 |
|---|---|---|---|---|---|---|
| Moose AI Chatbot & Live Chat | 3.5%0.68 | 3.9%0.44 | 10.6%6.62 | 10.9%0.31 | 18.5%7.67 | 36.5%18.01 |
| Buddy AI: Agentic Commerce | 5.9%5.64 | 2.2%3.65 | 3.4%1.18 | 3.8%0.41 | 52.5%48.64 | 31.7%20.74 |
| Lucky Orange Heatmaps & Replay | — | — | 1.1% | 0.8%0.30 | 13.0%12.25 | 14.1%1.09 |
| StoreFAQ: Product FAQ Chatbot | 3.9%1.33 | 5.8%1.95 | 3.7%2.12 | 1.6%2.03 | 7.1%5.43 | 7.7%0.59 |
| CWILL:AI Chatbot &Live Chat | 5.1%1.01 | 9.4%4.22 | 3.6%5.77 | 7.3%3.71 | 2.5%4.77 | 5.5%2.95 |
Key Insights:
- Moose AI Chatbot & Live Chat's share expanded from 4.2% → 36.5% over the charted period.
- Of the top 5 tracked instant answers apps, 4 grew share and 1 lost share — leader is widening the gap.
Top Instant Answers Shopify Apps by Country
Per-country market share rankings for instant answers Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
United States
India
China
United KingdomKey Insights:
- Moose AI Chatbot & Live Chat leads instant answers apps in 3 of 4 tracked markets (United States, India, United Kingdom).
- Moose AI Chatbot & Live Chat leads worldwide, but China bucks the trend — Buddy AI: Agentic Commerce leads there.
Top 5 Apps in Instant Answers
- Moose AI Chatbot & Live Chat — Leads instant answers apps with 36.5% install share, rated 5.0★ — gaining share this month.
- Buddy AI: Agentic Commerce — Holds 31.7% of instant answers app install share, rated 4.8★ — gaining share this month.
- StoreFAQ: Product FAQ Chatbot — Holds 7.7% of instant answers app install share, rated 5.0★ — gaining share this month.
- Lucky Orange Heatmaps & Replay — Holds 14.1% of instant answers app install share, rated 4.6★ — gaining share this month.
- CWILL:AI Chatbot &Live Chat — Holds 5.5% of instant answers app install share, rated 4.8★ — losing share this month.
Instant Answers Shopify Apps — Frequently Asked Questions
1. Which instant answers app has the highest market share on Shopify?
Moose AI Chatbot & Live Chat currently holds the highest market share for instant answers apps at 36.5%, but the category is competitive — Buddy AI: Agentic Commerce is close behind at 31.7%. The right choice depends on your specific store needs.
2. How is market share calculated for instant answers Shopify apps?
For instant answers (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which instant answers apps are gaining market share on Shopify?
Buddy AI: Agentic Commerce is gaining instant answers app market share fastest this month, up +27.90pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which instant answers apps are losing market share on Shopify?
CWILL:AI Chatbot &Live Chat has lost the most market share this month among instant answers apps (-1.72pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most instant answers Shopify app installs?
United States drives the largest share of instant answers app installs at 37.3%, followed by United Kingdom at 13.3% and India at 9.9%. Use the country picker on the third card to compare market leaders by country.
6. How many instant answers apps does ShopDigest track on Shopify?
ShopDigest tracks 96 instant answers apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
