by Propel Commerce
See how shoppers behave! Identify mistakes with visitor replays!
Free plan · From $9.90/mo · 7d trial
Lucky Orange Heatmaps & Replay Shopify App by Lucky Orange LLC
Gain insights into customer purchasing behavior, track added-to-cart products, and identify instances of checkout abandonment through visual analytics. Tools for better website checkout and increasing conversions
4.7 910 reviewsFreePaid from $19/month
Pros and cons
Pros and cons of Lucky Orange Heatmaps & Replay
Pros
- Exceptional Customer Support: Prompt, knowledgeable, and friendly assistance with quick issue resolution.
- User-Friendly Interface: Intuitive design and easy navigation enhance the overall experience.
- Valuable Insights: Comprehensive heatmaps, recordings, and analytics provide actionable data on customer behavior.
- Real-Time Data: Live visitor tracking and session recordings offer immediate feedback on user interactions.
Cons
- Technical Issues on Shopify: Problems with installation and tracking code integration for Shopify users.
- Limited Mobile Accessibility: Lack of a dedicated mobile app or optimized mobile experience.
Screenshots
About the app
Tools for better website checkout and increasing conversions
- User Engagement Tracking: Recordings & Heatmaps - identify what attracts people the most (and least)
- Customer Surveys: Surveys - instead of guessing what your customers want, just ask them directly.
- Pre-Built Conversion Funnels: Pre-made Conversion Funnels - designed to quickly show you where customers are dropping off.
- Visitor Session Analysis: Improved Sections - monitor sessions of annoyed or upset visitors & more.
- Checkout Analytics: Checkout Analytics - Monitor actions taken by users on your payment page.
Keywords
heatmaps Shopify appscustomer recordings Shopify appscheckout analytics Shopify appsconversion funnels Shopify appsabandoned cart insights Shopify appsstore page insights Shopify appscustomer surveys Shopify appsvisual analytics Shopify appscheckout abandonment Shopify appsimprove conversions Shopify apps
Key features
- View session recordings to see how visitors interact with your site.
- Use heatmaps to identify the most engaging parts of your pages.
- Send surveys directly to customers to gather actionable feedback.
Pricing
Lucky Orange Heatmaps & Replay pricing plans
Free
$0 /month
- 100 sessions/month
- 30 day data storage
Launch
$19 /month
- 500 sessions/month
- 30 day data storage
- Discovery AI + $5/month
Build
$39 /month
- 3,500 sessions/month
- 60 day data storage
- Discovery AI + $10/month
Grow
$89 /month
- 10,000 sessions/month
- 60 day data storage
- Discovery AI + $20/month
Not sure which plan to pick? Discuss Free or Launch plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Lucky Orange Heatmaps & Replay costs for each of the plan(s)
The app has 4 pricing plans: 1 free and 3 paid. The free plan offered by Lucky Orange Heatmaps & Replay is Free. The paid plans offered by Lucky Orange Heatmaps & Replay are Launch, Build, Grow.
The details of the plans are outlined below.
- Free: this plan is free forever, incurring no subscription costs. It offers a wide range of features like 100 sessions/month, 30 day data storage.
- Launch: the Launch plan costs $19 and has no free trial period. The plan offers a host of features, including 500 sessions/month, 30 day data storage, Discovery AI + $5/month.
- Build: the Build plan costs $39 and has no free trial period. The plan offers a host of features, including 3,500 sessions/month, 60 day data storage, Discovery AI + $10/month.
- Grow: the Grow plan costs $89 and has no free trial period. The plan offers a host of features, including 10,000 sessions/month, 60 day data storage, Discovery AI + $20/month.
Lucky Orange Heatmaps & Replay price summary
| Pricing summary | Free plan available |
| Total pricing plan(s) | 4 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 3 |
| Cost of paid plan(s) | $19, $39, $89 |
| Free trial available | No |
For further information regarding Lucky Orange Heatmaps & Replay pricing plans, see the official website.
Comparison
Top Lucky Orange Heatmaps & Replay alternatives — detailed comparison
The table below highlights the crucial differences between Lucky Orange Heatmaps & Replay and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.6 ★ (897 reviews) | 4.9 ★ (709 reviews) | 4.9 ★ (606 reviews) | |
| Developed by | Lucky Orange LLC | Propel Commerce | MIDA | |
| Launch date | 8 July 2014 | 17 June 2021 | 27 July 2022 | |
| Pricing | Free, $19/month, $39/month, $89/month | Free, $9.90/month, $19.90/month, $39.90/month | Free, $9.90/month, $24.90/month, $44.90/month | |
| Objective | Tools for better website checkout and increasing conversions | See how shoppers behave! Identify mistakes with visitor replays! | Recording & Replay Sessions. See your customers' activities! | |
| Categories | Analytics, Site optimization - Other | Analytics, Site optimization - Other | Analytics, Site optimization - Other | |
| Key features & highlights | ||||
| Purpose | Gain insights into customer purchasing behavior, track added-to-cart products, and identify instances of checkout abandonment through visual analytics. | Boost sales by observing your customers! Identify mistakes and problems hindering your sales. | Understand your customer's shopping experience and enhance it by using recordings, heatmaps, and replays. | |
| Features list |
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| Highlights |
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| User reviews and ratings | ||||
| Recommended | 92.5% | 97.8% | 97.9% | |
| Pros |
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| Cons |
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| Pricing and plans | ||||
| Total pricing plans | 4 | 4 | 4 | |
| Free plan | Available | Available | Available | |
| Free trial | No | Yes, for 7 day(s) | Yes, for 7 day(s) | |
| Technical information | ||||
| Rating | 4.6 ★ | 4.9 ★ | 4.9 ★ | |
| Total reviews | 910 | 736 | 627 | |
| Launch date | 8 July 2014 | 17 June 2021 | 27 July 2022 | |
More details about Lucky Orange Heatmaps & Replay
Product description
Boost conversions and sales on your store by tracking visitor behavior. Use session recordings and heatmaps to identify sources of cart abandonment and lost sales, and understand which site elements most engage shoppers. Additionally, pre-built Conversion Funnels can help identify at what stage most visitors stop their purchase journey.
AI summary
The app provides comprehensive analytics tools for Shopify stores, including heatmaps, click maps, scroll maps, live visitor recordings, and checkout funnel analysis to track customer behavior and optimize user experience. Its intuitive interface and real-time data visualization help identify navigation issues, popular products, and drop-off points, enabling data-driven improvements. Strengths include robust features like session replays, heatmap technology, and detailed customer insights, which are particularly valuable for UX optimization and conversion rate improvements. Customer support is frequently highlighted as responsive and knowledgeable, with onboarding calls and troubleshooting assistance noted as effective. However, some limitations include occasional technical issues, such as inaccurate visitor tracking or delayed support responses in certain cases. A mobile version is currently unavailable, and integration within Shopify’s native interface could be improved. While the app is praised for its depth of analytics, its pricing may be a barrier for very small businesses. Overall, it is a powerful tool for e-commerce optimization, though reliability and support consistency vary.
Support
For any questions, concerns, or assistance with Lucky Orange Heatmaps & Replay, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Lucky Orange Heatmaps & Replay offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the Lucky Orange Heatmaps & Replay are available in various languages on the Shopify app store, including English, German, Italian, French, and Spanish.
Lucky Orange Heatmaps & Replay support information in a nutshell
| Support email | support |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English, German, Italian, French, and Spanish |
Integration
The list of top Shopify apps, features or software tools that Lucky Orange Heatmaps & Replay seamlessly integrates with are given below.
CheckoutShopify AdminGoogle AnalyticsHubSpotOptimizelyZapier
Developer
| Name | Lucky Orange LLC |
| Profile | See all apps by Lucky Orange LLC |
| Website | View developer profile |
| Address | 8665 West 96th Street, suite 100, Overland Park, KS, 66212 |
Installation
How to install Lucky Orange Heatmaps & Replay on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Lucky Orange LLC team.
2
The developer gets in touch
Lucky Orange LLC contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.7
★★★★★
910 total reviews
Lucky Orange Heatmaps & Replay has an overall rating of 4.7 stars from a total of 910 reviews on the Shopify app store. Of these, 842 (92.5%) are positive, 15 (1.6%) are neutral, and 53 (5.8%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★SilverKinfrom United States · 10 November 2026
Customer service is great and they were able to hop on a call and provide lots of insightful information about the app itself. Can't wait to learn more about how my site is performing with this app.
★★★★★HushhBaeZZZfrom Hong Kong SAR · 4 November 2026
Love it. Love the heatmap and all the funnel datas
★★★★★World's Best Nutritionals & Organicsfrom United States · 2 November 2026
It's an excellent app; it even allows you to track what customers actually do on the checkout pages. Definitely recommend this app to Shopify e-commerce marketing people.
★★★★★Crustify Pizza Ovensfrom United States · 29 October 2026
Took a while for me to come around to actually looking deeper at Lucky Orange results, turns out to be a wonder. Has helped me improve what the customer sees and conversions. Very happy with this product, it's worth the small price.
★★★★★Flowers n' Vasesfrom United States · 24 October 2026
Great Tool for Understanding Website Visitors!The recordings for each session are incredibly helpful, especially for an online business trying to understand customer behavior.
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#3
Session record · session recording
Total reviews
911
▲ 18 vs 30 days ago
Average rating
4.7 ★
▼ 0.01 vs 30 days ago
Top market
US
47.9% of installs · ▼ 0.70%
Category & keyword rankings
Position and market share today
| KeywordSession record | #3 | 8.8% ▲1.1 |
| Keywordsession recording | #3 | 8.8% ▲1.1 |
| KeywordInstant answers | #4 | 14.2% ▲8.8 |
| Collectionsession-recording-heatmapping | #4 | 17.5% ▲1.9 |
Reviews trend
Cumulative reviews · last 6 months
825 → 911 reviews · rating 4.7★ (−0.01)
Ranks #3 in 2 of 10 App Store groups tracked.Open full charts →
Lucky Orange Heatmaps & Replay FAQs
How do I install the Lucky Orange Heatmaps & Replay Shopify app?
To install Lucky Orange Heatmaps & Replay on your Shopify store, click on the Lucky Orange Heatmaps & Replay installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Lucky Orange Heatmaps & Replay on your Shopify store, then contact us now.
What are the key features of Lucky Orange Heatmaps & Replay?
The key features offered by Lucky Orange Heatmaps & Replay to Shopify store owners are:
- Watch session recordings and heatmaps to see where shoppers get stuck.
- Track cart abandonment and checkout drop-off by product and step.
- Ask Shopify Sidekick for instant answers on traffic, conversions, and checkout.
- Follow every step from browsing to purchase with conversion funnels.
- Ask visitors directly what's stopping them from buying with surveys.
Does Lucky Orange Heatmaps & Replay integrate with other Shopify apps or tools?
Yes, Lucky Orange Heatmaps & Replay seamlessly integrates with other Shopify apps or tools, such as Recordings & Heatmaps - identify what attracts people the most (and least), Surveys - instead of guessing what your customers want, just ask them directly., Pre-made Conversion Funnels - designed to quickly show you where customers are dropping off..
Is there a free trial available for Lucky Orange Heatmaps & Replay?
No, Lucky Orange Heatmaps & Replay does not offer any free trial.
What are the pricing plans for Lucky Orange Heatmaps & Replay?
The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $19/month, $39/month, $89/month and have no free trial period.
How does billing work for Lucky Orange Heatmaps & Replay?
Lucky Orange Heatmaps & Replay uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Lucky Orange Heatmaps & Replay allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Lucky Orange Heatmaps & Replay offer customer support?
Yes, Lucky Orange Heatmaps & Replay offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Lucky Orange Heatmaps & Replay offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Lucky Orange Heatmaps & Replay compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
Recording & Replay Sessions. See your customers' activities!
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- SISilverKin★★★★★
Customer service is great and they were able to hop on a call and provide lots of insightful information about the app itself. Can't wait to learn more about how my site is performing with this app.
- HUHushhBaeZZZ★★★★★
Love it. Love the heatmap and all the funnel datas
- WBWorld's Best Nutritionals & Organics★★★★★
It's an excellent app; it even allows you to track what customers actually do on the checkout pages. Definitely recommend this app to Shopify e-commerce marketing people.
- CPCrustify Pizza Ovens★★★★★
Took a while for me to come around to actually looking deeper at Lucky Orange results, turns out to be a wonder. Has helped me improve what the customer sees and conversions. Very happy with this product, it's worth the small price.
LOLucky Orange LLCDeveloperThanks for taking the time to leave us a review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Happy tracking!Cheers - Jordan from Lucky Orange
- FNFlowers n' Vases★★★★★
Great Tool for Understanding Website Visitors!The recordings for each session are incredibly helpful, especially for an online business trying to understand customer behavior.
LOLucky Orange LLCDeveloperThank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thanks again for your review, and don't hesitate to reach out with any questions!Cheers - Justin from Lucky Orange
- MCMelissa Cammisuli★★★★★
The customer service from Lucky Orange is truly out of this world. They worked tirelessly to fix an issue on my account and all for a free plan.Justin and his team worked for days on a glitch in my account. They were able to find a solution that allowed me to easily navigate my account and allow Lucky Orange to display data in the dashboard. They were patient, as I wasn't always able to reply right away, and provided a temporary solution while they worked on fixing my account. I have dealt with customer service on numerous occasions and every interaction has been quite nice. They are patient and insightful, both offering solutions and explaining these solutions.
LOLucky Orange LLCDeveloperThese are words we love to hear! We’re always here to help our customers be as successful as possible, both now and in the future. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange
- ATAtiimu★★★★★
The team was really supportive and cooperative when we were integrating the app to the website as due to the update we had some issues. Jordan was super helpful and professional. He was very supportive and gave the perfect solution. I was really thankful. The first month was really good.
LOLucky Orange LLCDeveloperThese are words we love to hear! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Please let us know if you need anything!Cheers - Jordan from Lucky Orange
- ARAirpod Replacement Store★★★★★
Great app. It's interesting to watch how a consumer operates on your website.
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