Apps tracked
Category leader
CWILL:AI Chatbot &Live ChatTop region
Top Intercom Shopify Apps Ranked Today
Top 10 intercom Shopify apps ranked by current App Store position, with market share and review counts. Updated weekly.
| App | Rank | Market share | Reviews |
|---|---|---|---|
 Fin AI Agent & Intercom | 1– | 6.07%1.20 | 18– |
 Intercom Chat Box Embed | 2– | 0.00%– | 2– |
| CWILL:AI Chatbot &Live Chat | 3– | 84.92%3.67 | 100– |
 My AskAI: AI Support Chatbot | 4– | 0.00%– | 0– |
 Willdesk: Live Chat&AI Chatbot | 5– | 6.37%0.53 | 3781 |
 SlimFAQ | 61 | 0.00%– | 3– |
 ProTexting SMS Notifications | 71 | 0.00%– | 3– |
 ChargeDesk | 8– | 0.00%– | 1– |
 Lua Store Chat AI Agent | 9– | 0.00%– | 2– |
 Consolto Video Chat | 101 | 0.00%– | 1– |
Key Insights:
- Fin AI Agent & Intercom commands 6.1% market share, 6.1pp ahead of Intercom Chat Box Embed — a fragmented intercom category.
- In the last 30 days, 2 apps climbed and 1 dropped in ranking among the top 10 tracked intercom apps.
- Willdesk: Live Chat&AI Chatbot added the most new reviews this month (+1) — strong adoption momentum.
- Note: CWILL:AI Chatbot &Live Chat holds higher market share (84.9%) than the rank-#1 app Fin AI Agent & Intercom — share and App Store rank don't align in this category, so cross-checking both views matters.
Live Ranking and Market Share Trends for Intercom Shopify Apps
Monthly ranking and market share trends for the top 5 intercom Shopify apps over the past year — see how each app's App Store position and market share have shifted month by month.
Charts Data
| App | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 | Nov 2026 |
|---|---|---|---|---|---|---|
| Fin AI Agent & Intercom | #1– | #1– | #1– | #1– | #1– | #1– |
| Intercom Chat Box Embed | #41 | #31 | #3– | #3– | #21 | #2– |
| CWILL:AI Chatbot &Live Chat | #2– | #2– | #2– | #2– | #31 | #3– |
| My AskAI: AI Support Chatbot | #31 | #41 | #4– | #4– | #4– | #4– |
| Willdesk: Live Chat&AI Chatbot | #5– | #5– | #5– | #5– | #5– | #5– |
Key Insights:
- Fin AI Agent & Intercom's ranking held steady from #1 to #1 over the charted period.
- 4 of 5 top intercom apps improved their position; 0 declined — a mixed picture.
- Fin AI Agent & Intercom's market share is 6.1% — gaining +1.9pp since the start of the chart.
Intercom Shopify Apps — Market Share by Country
Top 5 countries driving installs for intercom Shopify apps, with current market share and 30-day change versus the previous month.
| Country | Market share | Change |
|---|---|---|
 United States | 32.9% | 1.29 |
 France | 12.7% | 2.52 |
 Canada | 8.5% | 1.65 |
 Germany | 8.2% | 1.83 |
 India | 6.2% | 2.81 |
Key Insights:
- United States accounts for 32.9% of intercom app installs — the single largest market.
- Top 3 markets (United States, France, Canada) collectively cover 54.2% of all tracked intercom installs — moderately concentrated demand.
- India is the fastest-growing market this month (+2.8pp) — emerging demand worth watching.
Fastest to 1,000 Reviews — Intercom Shopify Apps
Race-style view of how the top 4 intercom Shopify apps reached 1,000 reviews — months since launch on the X-axis, cumulative review count on the Y-axis.
Charts Data
| App | Months to Reach 1,000 Reviews | Current Review Count |
|---|---|---|
| Willdesk: Live Chat&AI Chatbot | Not yet reached | 383 |
| CWILL:AI Chatbot &Live Chat | Not yet reached | 101 |
| Fin AI Agent & Intercom | Not yet reached | 18 |
| Intercom Chat Box Embed | Not yet reached | 2 |
Key Insights:
- 4 of the top 4 intercom apps haven't yet crossed 1,000 reviews — Willdesk: Live Chat&AI Chatbot is closest at 383 cumulative.
Top Intercom Shopify Apps Ranked by Position
Fin AI Agent & Intercom ranks #1 for intercom with 6.1% share — the leader position in a fragmented field where many apps are within striking distance, 6.1pp ahead of Intercom Chat Box Embed (0). CWILL:AI Chatbot &Live Chat sits at #3 with 84.9% share, rounding out the top tier. Together, the top 3 apps absorb 91.0% of all intercom installs — a highly concentrated landscape with limited room for new entrants. SlimFAQ is the standout mover this month, climbing 1 position — a momentum signal worth tracking. Worth noting: the top-ranked app and the highest-share app aren't the same here — App Store rank and our market share metric (computed from review counts and other factors) move on independent dynamics, so cross-checking both views matters in this category.
Intercom is a fragmented market — the top 3 apps together hold only 91.0% of installs, leaving Fin AI Agent & Intercom's 6.1% lead modest in absolute terms and CWILL:AI Chatbot &Live Chat at 84.9% still capturing meaningful share. With this many viable apps, pricing model and integration depth differentiate intercom options more than rank does.
Live Ranking and Market Share Trends Across Intercom Shopify Apps
Fin AI Agent & Intercom held #1 steadily from Nov 2025 to Nov 2026 — an entrenched leader in intercom that challengers haven't displaced. Across the top 5 plotted intercom apps, 4 improved their ranking while 0 declined — the category is moving upward overall. Fin AI Agent & Intercom's share expanded +1.9pp from 4.2% (Nov 2025) to 6.1% (Nov 2026) — a sustained widening of the gap against other intercom apps over this window.
4 of 5 plotted intercom apps moved positions in this window — recent trajectory beats current rank as a signal when a category is reshuffling this actively.
Review Growth Velocity in Intercom — Which Apps Grew Fastest
None of the top 4 intercom apps tracked here have yet crossed 1,000 reviews. Willdesk: Live Chat&AI Chatbot leads the set on current cumulative reviews with 383 — closest to the milestone, at roughly 38% of the way there.
With no app in this intercom set having crossed 1,000 reviews, the category is still in early adoption. Willdesk: Live Chat&AI Chatbot is the closest to breaking out at 383 cumulative reviews — worth tracking its per-month review velocity to see whether it's on pace to cross the milestone first.
Top 5 Apps in Intercom
- Fin AI Agent & Intercom — Tops the intercom rankings with 6.1% market share and 3.7★.
- Intercom Chat Box Embed — Ranks #2 for intercom with 0 market share and 3.0★.
- CWILL:AI Chatbot &Live Chat — Ranks #3 for intercom with 84.9% market share and 4.8★.
- My AskAI: AI Support Chatbot — Ranks #4 for intercom with 0 market share and 0 reviews.
- Willdesk: Live Chat&AI Chatbot — Ranks #5 for intercom with 6.4% market share and 4.7★.
Intercom Shopify Apps — Frequently Asked Questions
1. What is the best intercom app on Shopify?
intercom is a fragmented market on Shopify — Fin AI Agent & Intercom ranks #1 with 6.1% market share, but multiple apps capture meaningful share. Compare the top 5 on rankings, market share, and reviews to find the right fit for your store.
2. Which intercom app has the highest market share on Shopify?
Fin AI Agent & Intercom holds the highest market share among intercom apps at 6.1% (+1.20pp vs 30 days ago). Market share here is estimated from each app's recent review velocity, with rank-weighted adjustment because positions in keyword search drive most installs.
3. How many intercom apps are tracked on Shopify?
ShopDigest tracks 95 intercom apps on the Shopify App Store. Rankings, market share, geography, and review data refresh weekly.
4. Which intercom app is growing the fastest on Shopify?
SlimFAQ has shown the strongest ranking momentum, climbing 1 position over the past 30 days. Use the Rankings tab to see full month-over-month trajectories.
5. Where are intercom apps most popular on Shopify?
United States has the highest concentration of intercom app installs at 32.9%, followed by France at 12.7%. The Geography tab shows the full country-by-country breakdown.
6. How is market share calculated for intercom on Shopify keyword pages?
For keyword pages, market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. This reflects the reality that Shopify keyword search traffic concentrates heavily at the top of results.
