LPO Live Product Options by Cloudlift

We've tested several product options apps on Shopify, and **Live Product Options** is by far the most flexible and reliable.The custom logic capabilities and formula-based pricing give us complete control over complex setups. It's perfect for made-to-measure products like ours. The interface is clean, fast, and stable.Most importantly — the support team is absolutely outstanding. Michael from the support team went above and beyond to help us debug a tricky configuration issue. His technical insight and quick response made a huge difference.If you're serious about product customization, LPO is the only app you need. Highly recommended!– Tolga / Belle Cose Home

Initially, we were very happy with the app and the support provided. However, as our usage scaled to around 500 interactions per month, a couple of issues emerged (noted below) , and the initial support experience for the latest issues was a little underwhelming. That said, support did come through in the end. - Occasionally, customer preview images wouldn’t attach to the order. We were told this may occur if the customer's device doesn’t have enough memory to generate the preview image before adding it to the cart. The app builders preferred the app to still be able to add the product to the cart without the preview versus the add to cart not working at all. Whilst understandable (and preferable to the cart failing), it can add time to the process of creating the product with the customer selections when previews are missing. This is not so much an shortcoming with the app, but rather just something to be aware of when using the app (which we were not at the time).- In another case, customer form selections were completely missing from an order, despite validation rules being in place. Support initially responded that they couldn’t replicate the issue and were therefore unable to help, which was frustrating.After posting our review, support re-engaged promptly. They investigated further, requested collaborator access, and identified that the issue stemmed from a setup error on our side. One part was resolved directly by support, and they provided documentation to help us resolve the second part. This was appreciated.That said, while the issues were caused by incorrect initial setup (by us), it would have been more helpful if the initial support response had included possible causes like configuration issues - especially given the symptoms described. A more thoughtful support process from the start would have avoided much frustration.In summary: The app is great and does what is says on the can. When support is proactive, they’re excellent. We’ve revised our rating to 4 stars to reflect both the initial frustration and the strong recovery by the support team. As always, happy to (and will) review this score going forward.

I'm very disappointed. The app has difficulty implementing extensive configurations. Customer support confirmed this in writing. Afterward, I'm transferred to a supervisor, who rudely and unprofessionally fobs me off, even though I've repeatedly described all the steps for the desired configuration in as much detail as possible. No support, no insight, and we only had a few configurations in the shop. It would have been easy to familiarize ourselves with the products. No interest in addressing the problem. Many other apps are significantly better. Afterward, I requested a cancellation of the contract, but there was no further response.Those statements are simply not true, Michael. We've been fumbling with your app since February 2025, and the implementation isn't working. Your integration was far too late and was very arrogant and unprofessional. Furthermore, the app isn't "the best"—it only has 271 reviews. There are better ones! You mentionend my full name: Rechtsanwältin M. Jackwerth / Kanzlei Jackwerth

Muito bom!! Aplicativo completo, suporte efetivo

The customer service is very good. They always reply to me in time and help me solve the problem. The customized display effect is also very good.