by Crowd Control
A self-service tool for changing addresses saves both time and money.
Free plan · From $19/mo · 7d trial
Orderify ‑ Order Edit Cancel Shopify App by Customer First focus
Allow customers to modify, cancel, and repeat orders themselves for improved customer satisfaction. Allow customers to quickly change, cancel, and repeat orders.
4.7 72 reviewsPaid from $4.99/month
Pros and cons
Pros and cons of Orderify ‑ Order Edit Cancel
Pros
- Easy Setup: Quick and straightforward installation process with minimal effort required.
- Time-Saving for Support Teams: Reduces manual workload by allowing customers to self-manage order edits and cancellations.
- Customer Empowerment: Provides customers with control over their orders, enhancing their shopping experience.
- Responsive Support: Timely and helpful customer service, with quick resolution of issues.
Cons
- Theme Compatibility Issues: Some users experienced difficulties when switching or using certain Shopify themes.
- Limited Visibility of Features: Customers occasionally struggle to find the cancel/edit options, suggesting UI improvements.
Screenshots
About the app
Allow customers to quickly change, cancel, and repeat orders.
- Order Cancellation: Your clients have the ability to cancel their orders themselves.
- Order Editing: Your customers can modify their orders themselves.
- Convenient Reorder Option: Your customers can effortlessly reorder any past purchase.
Keywords
customer order edit Shopify appsself-service order cancellation Shopify appseasy reorder Shopify appscustomer order management Shopify appsedit past orders Shopify appscancel orders Shopify appsreorder previous orders Shopify appscustomer self-service Shopify appsorder management tools Shopify appsinstant order edit Shopify apps
Key features
- Customers can cancel orders independently without contacting support.
- Customers can edit orders by modifying items or details easily.
- Past orders can be reordered with just one click.
Pricing
Orderify ‑ Order Edit Cancel pricing plans
Shopify Basic
$4.99 /month
- Unlimited for stores on "Basic plan"
Shopify
$8.99 /month
- Unlimited for stores on "Shopify plan"
Shopify Advanced
$24.99 /month
- Unlimited for stores on "Advanced plan"
Shopify Plus
$99.99 /month
- Unlimited for stores on "Shopify Plus"
Not sure which plan to pick? Discuss Shopify Basic or Shopify plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Orderify ‑ Order Edit Cancel costs for each of the plan(s)
The app has 4 pricing plans: 0 free and 4 paid. The paid plans offered by Orderify ‑ Order Edit Cancel are Shopify Basic, Shopify, Shopify Advanced, Shopify Plus.
The details of the plans are outlined below.
- Shopify Basic: the Shopify Basic plan costs $4.99 and comes with a 30-day free trial period. The plan offers a host of features, including Unlimited for stores on "Basic plan".
- Shopify: the Shopify plan costs $8.99 and comes with a 30-day free trial period. The plan offers a host of features, including Unlimited for stores on "Shopify plan".
- Shopify Advanced: the Shopify Advanced plan costs $24.99 and comes with a 30-day free trial period. The plan offers a host of features, including Unlimited for stores on "Advanced plan".
- Shopify Plus: the Shopify Plus plan costs $99.99 and comes with a 30-day free trial period. The plan offers a host of features, including Unlimited for stores on "Shopify Plus".
Orderify ‑ Order Edit Cancel price summary
| Pricing summary | From $4.99/month. Free trial available. |
| Total pricing plan(s) | 4 |
| Number of free plan(s) | 0 |
| Number of paid plan(s) | 4 |
| Cost of paid plan(s) | $4.99, $8.99, $24.99, $99.99 |
| Free trial available | Yes, for 30 day(s) |
Comparison
Top Orderify ‑ Order Edit Cancel alternatives — detailed comparison
The table below highlights the crucial differences between Orderify ‑ Order Edit Cancel and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.8 ★ (72 reviews) | 5.0 ★ (42 reviews) | 4.6 ★ (233 reviews) | |
| Developed by | Customer First focus | Crowd Control | Cleverific, Inc | |
| Launch date | 2 May 2016 | 9 April 2021 | 26 February 2014 | |
| Pricing | $4.99/month, $8.99/month, $24.99/month, $99.99/month | Free, $19/month, $39/month | $59/month, $119/month, $359/month | |
| Objective | Allow customers to quickly change, cancel, and repeat orders. | A self-service tool for changing addresses saves both time and money. | Enhance customer experience by improving order editing. | |
| Categories | Order editing, Helpdesk | Helpdesk, Order editing | Order editing, Helpdesk | |
| Key features & highlights | ||||
| Purpose | Allow customers to modify, cancel, and repeat orders themselves for improved customer satisfaction. | Stop shipping mistakes with a self-service tool designed for pre-orders, address updates, and typo corrections. | Change any order details such as price, shipping and tax, and allow customers to modify their orders according to your rules. | |
| Features list |
|
|
| |
| Highlights | — | — | — | |
| User reviews and ratings | ||||
| Recommended | 93.1% | 100.0% | 89.3% | |
| Pros |
|
|
| |
| Cons |
|
|
| |
| Pricing and plans | ||||
| Total pricing plans | 4 | 3 | 3 | |
| Free plan | Not available | Available | Not available | |
| Free trial | Yes, for 30 day(s) | Yes, for 7 day(s) | Yes, for 14 day(s) | |
| Technical information | ||||
| Rating | 4.8 ★ | 5.0 ★ | 4.6 ★ | |
| Total reviews | 72 | 42 | 233 | |
| Launch date | 2 May 2016 | 9 April 2021 | 26 February 2014 | |
More details about Orderify ‑ Order Edit Cancel
Product description
Orderify is a platform that enables customers to edit, cancel, and reorder previous purchases, improving their online shopping experience. It enhances sales, reduces customer assistance costs, and to provide maximum editing flexibility, it cancels the original order and re-adds items to the shopping cart.
AI summary
Orderify is a Shopify app designed to streamline post-purchase order management by enabling customers to edit, cancel, or reorder items independently. Its core functionality reduces manual support tasks by allowing self-service modifications, such as order cancellations or updates, directly through the store interface or order confirmation emails. The app integrates seamlessly with Shopify’s order status and thank-you pages, offering customizable options to fit various store themes. Strengths include straightforward setup, time-saving automation for merchants, and improved customer experience through greater order flexibility. However, some themes may require liquid coding for full compatibility, and occasional technical issues, such as installation challenges or inconsistent support responsiveness, have been noted. The app’s pricing is generally viewed as competitive, though a few users find it slightly high. Overall, Orderify addresses a gap in Shopify’s native features, providing a practical solution for businesses seeking to minimize support overhead and enhance customer control over orders.
Support
For any questions, concerns, or assistance with Orderify ‑ Order Edit Cancel, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected].
Language support
Details of the Orderify ‑ Order Edit Cancel are available in various languages on the Shopify app store, including English.
Orderify ‑ Order Edit Cancel support information in a nutshell
| Support email | support |
| Contact number(s) | Not available |
| FAQ page | Not available |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that Orderify ‑ Order Edit Cancel seamlessly integrates with are given below.
Customer accountsShopify Admin
Developer
| Name | Customer First focus |
| Profile | See all apps by Customer First focus |
| Website | View developer profile |
| Address | 2214 Pine Street, San Francisco, CA, 94115 |
Installation
How to install Orderify ‑ Order Edit Cancel on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Customer First focus team.
2
The developer gets in touch
Customer First focus contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.7
★★★★★
72 total reviews
Orderify ‑ Order Edit Cancel has an overall rating of 4.7 stars from a total of 72 reviews on the Shopify app store. Of these, 67 (93.1%) are positive, 1 (1.4%) are neutral, and 4 (5.6%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★WhyNotNaturalfrom United States · 15 July 2026
I love the flexibility this app offers our customers, it's really cut down on the customer service burden now that they can cancel themselves! And for those who don't use it, I think it's great for them to know they have the option if they ever need it. Plus, the customer service team from Orderify is great! I needed a little help with getting some data from within the app and they helped me out which was very much appreciated.
★★★★★Mia Food Servicefrom Canada · 2 February 2026
Great app and exceptional support! Contacted the team about a specific use case to improve useability and Steve was able to complete a custom integration in a matter of days. Great experience working with a nimble team who cares about their customers.
★★★★★Pfaltzgrafffrom United States · 7 November 2025
We are using Orderify across 10 of our websites and it has saved our customer service team a lot of time and effort dealing with requests to cancel orders. Having customers being able to cancel orders on their own with the click of the button is super convenient for both us and them. During the initial set up, we had a few stylistic changes we wanted to make and Dave was able to take care of it quickly for us. From then on, it has been smooth sailing. We are very happy with this app and it’s support team.
★★★★★QualiHerbfrom United States · 3 November 2025
Dave and the team was very responsive in dealing with our initial install. It's still to be seen as how this app will weather the traffic, but so far its all smooth sailing. Thank you for the responsive support.
★★★★★Flo Mattressfrom India · 12 June 2025
Very helpful app. Even more helpful & active support team!We had an issue and they were super quick to address it even though we are in different time zones and ensured that we got a resolution.
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#2
thank-you-order-status-reordering
Total reviews
72
No change vs 30 days ago
Average rating
4.7 ★
0.00 vs 30 days ago
Top market
US
68.1% of installs
Category & keyword rankings
Position and market share today
| Collectionthank-you-order-status-reordering | #2 | 25.0% ▲10.7 |
| Collectionthank-you-order-status-edit-cancel-orders | #10 | 0.5% ▲0.0 |
| Keywordcancel trial | #11 | 0.0% ▲0.0 |
| Keywordpayment gateway | #13 | 0.0% ▲0.0 |
Reviews trend
Cumulative reviews · last 6 months
71 → 72 reviews · rating steady at 4.7★
Ranks #2 in 1 of 10 App Store groups tracked.Open full charts →
Orderify ‑ Order Edit Cancel FAQs
How do I install the Orderify ‑ Order Edit Cancel Shopify app?
To install Orderify ‑ Order Edit Cancel on your Shopify store, click on the Orderify ‑ Order Edit Cancel installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Orderify ‑ Order Edit Cancel on your Shopify store, then contact us now.
What are the key features of Orderify ‑ Order Edit Cancel?
The key features offered by Orderify ‑ Order Edit Cancel to Shopify store owners are:
- Your customers can cancel, edit or reorder on their own (one-click self-service)
- Customer Portal on the order status, confirmation e-mail and account page
- Only unfulfilled orders are editable. Works well with third-party fulfillment.
- 5 minute setup with easy custom rules (Ex. duration limit) and display settings
- Auto-refund (compatible with all Payment Gateways on Shopify) and Auto-Restock
Does Orderify ‑ Order Edit Cancel integrate with other Shopify apps or tools?
Yes, Orderify ‑ Order Edit Cancel seamlessly integrates with other Shopify apps or tools, such as Your clients have the ability to cancel their orders themselves., Your customers can modify their orders themselves., Your customers can effortlessly reorder any past purchase..
Is there a free trial available for Orderify ‑ Order Edit Cancel?
Yes, Orderify ‑ Order Edit Cancel offers a 30-day free trial on all its paid plans.
What are the pricing plans for Orderify ‑ Order Edit Cancel?
The app offers 4 paid plans, which cost $4.99/month, $8.99/month, $24.99/month, $99.99/month, and come with a 30-day free trial period.
How does billing work for Orderify ‑ Order Edit Cancel?
Orderify ‑ Order Edit Cancel uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Orderify ‑ Order Edit Cancel allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Orderify ‑ Order Edit Cancel offer customer support?
Yes, Orderify ‑ Order Edit Cancel offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Is Orderify ‑ Order Edit Cancel compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
by Cleverific, Inc
Enhance customer experience by improving order editing.
From $59/mo · 14d trial
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4.7★★★★★72 reviews · 93.1% positive
Writing reviews on ShopDigest is coming soon.
- WHWhyNotNatural★★★★★
I love the flexibility this app offers our customers, it's really cut down on the customer service burden now that they can cancel themselves! And for those who don't use it, I think it's great for them to know they have the option if they ever need it. Plus, the customer service team from Orderify is great! I needed a little help with getting some data from within the app and they helped me out which was very much appreciated.
- MFMia Food Service★★★★★
Great app and exceptional support! Contacted the team about a specific use case to improve useability and Steve was able to complete a custom integration in a matter of days. Great experience working with a nimble team who cares about their customers.
- PFPfaltzgraff★★★★★
We are using Orderify across 10 of our websites and it has saved our customer service team a lot of time and effort dealing with requests to cancel orders. Having customers being able to cancel orders on their own with the click of the button is super convenient for both us and them. During the initial set up, we had a few stylistic changes we wanted to make and Dave was able to take care of it quickly for us. From then on, it has been smooth sailing. We are very happy with this app and it’s support team.
- QUQualiHerb★★★★★
Dave and the team was very responsive in dealing with our initial install. It's still to be seen as how this app will weather the traffic, but so far its all smooth sailing. Thank you for the responsive support.
- FMFlo Mattress★★★★★
Very helpful app. Even more helpful & active support team!We had an issue and they were super quick to address it even though we are in different time zones and ensured that we got a resolution.
- SHshopmerchmallow★★★★★
Orderify is a great addition to our store! It gives customers more control over their orders, which improves their experience and saves our team time on support. The setup was quick & everything works smoothly out of the box. Definitely worth having.
- 2P2pricetags★★★★★
Very useful app, that improve your customer support. This app has saved my customers and my support team both time and money.
- EBEndless Blading Co.★★★★★
This app has been an easy and affordable way to offload a lot of customer support related to order cancellations and edits. Dave and team are very responsive to emails and recently rolled out updates for the new Shopify Thank You and Order Status pages. Dave was also very responsive to an issue I discovered regarding the refunding of duties related to Markets Pro orders. One tip to share with my fellow merchants: implement a Flow automation to delay payment capture on new orders so that when customers cancel and create new orders (for edits) you don't lose the Shopify payments fees.
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