by BestChat
Smart AI Robot: Boost sales, improve happiness, and simplify tasks.
Free plan · From $30/mo
Rep AI: AI Agent & Live Chat Shopify App by Rep AI Technologies Inc.
A ChatGPT-powered chatbot is here to increase conversions and sales—the future of sales channels has arrived. Proactive AI chat turns browsers into buyers & cuts tickets
4.8 124 reviewsFreePaid from $104/month
Pros and cons
Pros and cons of Rep AI: AI Agent & Live Chat
Pros
- Exceptional Customer Support: The support team is frequently praised for being responsive, proactive, and dedicated to helping users succeed.
- Seamless Integration: Users highlight the ease of integrating the app with Shopify and other platforms, with a straightforward setup process.
- Increased Sales and Conversion Rates: Many reviews note significant improvements in conversion rates, revenue, and customer engagement after implementation.
- Smart and Adaptive AI: The AI chatbot is commended for its ability to learn, adapt, and provide accurate, personalized responses over time.
Cons
- High Cost for Advanced Features: Some users find the premium pricing for personalized or advanced features prohibitive.
- Initial Learning Curve: A few reviews mention a learning curve due to the app’s extensive features and customization options.
Screenshots
About the app
Proactive AI chat turns browsers into buyers & cuts tickets
- Proactive Re-engagement: AI actively restarts conversations with shoppers who are lost or puzzled.
- Greeting a Returning Customer: Customized Chats: "Hello Lisa from Ohio. Glad to see you again!"
- Brand Customization: Keep your brand consistent: personalize everything from appearance and mood to speech and style.
- Customer assistance: Assist customers to find items by asking: "What dress size are you looking for?"
- Chatbot Recommendations: The chatbot suggests items that are related and similar to what you choose.
Keywords
AI sales chatbot Shopify appsChatGPT chatbot Shopify appsconversion boosting chatbot Shopify appsAI customer support Shopify appsbrand intelligence chatbot Shopify appsbehavioral AI Shopify appsAI trained chatbot Shopify appssales assistant chatbot Shopify appsAI conversational chatbot Shopify appsautomated sales chatbot Shopify apps
Key features
- Behavioral AI engages visitors proactively to boost conversion rates.
- Generative AI handles sales and support queries to reduce tickets.
- Custom branding ensures the chatbot matches your brand’s voice and style.
Pricing
Rep AI: AI Agent & Live Chat pricing plans
Pay-as-you-Grow
$0 /month
- 100 free visitors a month
- Up to 100 products
- Self-serve onboarding
- Chat support
- AI Sales skills
Starter plan
$104 /month
- Up to 10K visitors/mo
- Up to 1,000 products
- Email support
- AI Sales skills
- Custom branding
Basic Plan
$209 /month
- Up to 25K visitors/mo
- Up to 2,000 products
- Chat support
- AI Sales skills
- Custom branding
Standard Plan
$368 /month
- Up to 50K visitors/mo
- Up to 5K products
- Chat support
- AI Sales skills
- Custom branding
Not sure which plan to pick? Discuss Pay-as-you-Grow or Starter plan plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Rep AI: AI Agent & Live Chat costs for each of the plan(s)
The app has 4 pricing plans: 1 free and 3 paid. The free plan offered by Rep AI: AI Agent & Live Chat is Pay-as-you-Grow. The paid plans offered by Rep AI: AI Agent & Live Chat are Starter plan, Basic Plan, Standard Plan.
The details of the plans are outlined below.
- Pay-as-you-Grow: this plan is free forever, incurring no subscription costs. It offers a wide range of features like 100 free visitors a month, Up to 100 products, Self-serve onboarding, Chat support, AI Sales skills.
- Starter plan: the Starter plan plan costs $104 and comes with a 14-day free trial period. The plan offers a host of features, including Up to 10K visitors/mo, Up to 1,000 products, Email support, AI Sales skills, Custom branding, AI training, AI product recommendations.
- Basic Plan: the Basic Plan plan costs $209 and comes with a 14-day free trial period. The plan offers a host of features, including Up to 25K visitors/mo, Up to 2,000 products, Chat support, AI Sales skills, Custom branding, AI training, AI product recommendations.
- Standard Plan: the Standard Plan plan costs $368 and comes with a 14-day free trial period. The plan offers a host of features, including Up to 50K visitors/mo, Up to 5K products, Chat support, AI Sales skills, Custom branding, AI training, Product recommendations.
Rep AI: AI Agent & Live Chat price summary
| Pricing summary | Free to install. Free trial available. |
| Total pricing plan(s) | 4 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 3 |
| Cost of paid plan(s) | $104, $209, $368 |
| Free trial available | Yes, for 14 day(s) |
For further information regarding Rep AI: AI Agent & Live Chat pricing plans, see the official website.
Comparison
Top Rep AI: AI Agent & Live Chat alternatives — detailed comparison
The table below highlights the crucial differences between Rep AI: AI Agent & Live Chat and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.6 ★ (119 reviews) | 4.7 ★ (459 reviews) | 5.0 ★ (10 reviews) | |
| Developed by | Rep AI Technologies Inc. | BestChat | Adot Technologies Inc | |
| Launch date | 18 April 2022 | 1 August 2023 | 8 April 2025 | |
| Pricing | Free, $104/month, $209/month, $368/month | Free, $30/month, $100/month, $300/month | Free | |
| Objective | Proactive AI chat turns browsers into buyers & cuts tickets | Unlimited AI Chat: Enhancing Sales and Improving Service | Answers support FAQs 24/7, recommends bundles, recovers carts | |
| Categories | Chat, Upsell and cross-sell | Chat, Upsell and cross-sell | Chat, Upsell and cross-sell | |
| Key features & highlights | ||||
| Purpose | A ChatGPT-powered chatbot is here to increase conversions and sales—the future of sales channels has arrived. | Smart AI Robot: Boost sales, improve happiness, and simplify tasks. | Free AI support chatbot that answers FAQs instantly and turns those conversations into orders. | |
| Features list |
|
|
| |
| Highlights | — |
| — | |
| User reviews and ratings | ||||
| Recommended | 94.4% | 93.5% | 100.0% | |
| Pros |
|
|
| |
| Cons |
|
|
| |
| Pricing and plans | ||||
| Total pricing plans | 4 | 4 | 0 | |
| Free plan | Available | Available | Not available | |
| Free trial | Yes, for 14 day(s) | No | No | |
| Technical information | ||||
| Rating | 4.6 ★ | 4.7 ★ | 5.0 ★ | |
| Total reviews | 124 | 464 | 10 | |
| Launch date | 18 April 2022 | 1 August 2023 | 8 April 2025 | |
More details about Rep AI: AI Agent & Live Chat
Product description
The sales chatbot uses Behavioral and Generative AI to recommend products, answer queries, and assist shoppers from selection to purchase. It can be set up in 10-15 minutes and customised to match your brand, and it integrates perfectly with Shopify apps like Gorgias, Klaviyo, Postscript, and Attentive.
AI summary
Rep AI is a Shopify app designed to enhance customer engagement and sales through an AI-powered chatbot. The app integrates seamlessly with Shopify stores, offering features like automated customer support, personalized product recommendations, and real-time responses to inquiries. Its strengths include intuitive setup, robust automation capabilities, and the ability to significantly improve conversion rates and reduce customer service workload. The chatbot can handle multiple conversations simultaneously, guide customers through purchases, and provide insights via analytics. A notable advantage is the responsive and dedicated support team, which assists with onboarding, customization, and ongoing optimization. However, some limitations include occasional inaccuracies in AI responses, a learning curve for advanced features, and higher pricing tiers that may be prohibitive for smaller businesses. Despite these drawbacks, the app is widely regarded as a valuable tool for boosting sales and streamlining customer interactions, particularly for stores with moderate to high traffic.
Support
For any questions, concerns, or assistance with Rep AI: AI Agent & Live Chat, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Rep AI: AI Agent & Live Chat offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the Rep AI: AI Agent & Live Chat are available in various languages on the Shopify app store, including English.
Rep AI: AI Agent & Live Chat support information in a nutshell
| Support email | support |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that Rep AI: AI Agent & Live Chat seamlessly integrates with are given below.
AttentiveGorgiasKlaviyoPostscriptTapcartZendesk
Developer
| Name | Rep AI Technologies Inc. |
| Profile | See all apps by Rep AI Technologies Inc. |
| Website | View developer profile |
| Address | 1000 North West Street, Wilmington, DE, 19801 |
Installation
How to install Rep AI: AI Agent & Live Chat on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Rep AI Technologies Inc. team.
2
The developer gets in touch
Rep AI Technologies Inc. contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.8
★★★★★
124 total reviews
Rep AI: AI Agent & Live Chat has an overall rating of 4.8 stars from a total of 124 reviews on the Shopify app store. Of these, 117 (94.4%) are positive, 2 (1.6%) are neutral, and 5 (4.0%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★Baked Cravingsfrom United States · 29 October 2026
Great service, really helpful in closing online transactions and answering visitors' questions. The AI effectively identifies when shoppers are hesitating and steps in at the perfect moment to guide them toward checkout. It has significantly reduced the volume of repetitive support tickets we handle by accurately resolving order status and FAQ inquiries in real-time. The setup was quick, and the tool has been a noticeable asset in improving our overall conversion rates and customer satisfaction. Highly recommended for any store looking to automate support while simultaneously driving sales.
★★★★★Scentimentfrom United States · 28 October 2026
REP AI has been a valuable addition to our customer support operations, helping us improve both operational efficiency and the overall customer experience. By providing immediate assistance with common inquiries such as order tracking, delivery updates, product questions, and subscription management, customers can receive answers without waiting for a live agent.This has allowed our Customer Experience team to dedicate more time to complex situations, including diffuser troubleshooting, warranty claims, returns, and escalations that require personalized attention.What I appreciate most is the REP team's responsiveness, willingness to collaborate, and openness to feedback. Their support in refining workflows to align with our business policies has been particularly valuable.REP AI has made a positive impact on how we support our customers and manage daily operations. I recommend them.
★★★★★5minskinfrom United States · 21 October 2026
Love the software and its capabilities.True gem for any online business.
★★★★★Shilavfrom Israel · 21 October 2026
Rep AI has become part of how we sell online. It answers sizing and product questions in Hebrew and English, jumps in when a shopper hesitates, and it's driven 12% of our assisted sales while cutting repetitive support tickets. Great team, quick setup. recommended!!
★★★★★Resiliafrom United States · 21 October 2026
Very good app and team behind it, which in fact bringing lots of revenue.Highly suggested!
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#10
zendesk
Total reviews
124
▲ 7 vs 30 days ago
Average rating
4.8 ★
▼ 0.02 vs 30 days ago
Top market
US
67.8% of installs · ▲ 3.45%
Category & keyword rankings
Position and market share today
| Keywordzendesk | #10 | 0.5% ▲0.1 |
| Keywordlive chat | #16 | 0.0% ▲0.0 |
| Keywordtidio live chat | #19 | 0.0% ▲0.0 |
| Keywordagent | #23 | — |
Reviews trend
Cumulative reviews · last 6 months
109 → 124 reviews · rating 4.8★ (−0.02)
Ranks #10 in 1 of 10 App Store groups tracked.Open full charts →
Rep AI: AI Agent & Live Chat FAQs
How do I install the Rep AI: AI Agent & Live Chat Shopify app?
To install Rep AI: AI Agent & Live Chat on your Shopify store, click on the Rep AI: AI Agent & Live Chat installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Rep AI: AI Agent & Live Chat on your Shopify store, then contact us now.
What are the key features of Rep AI: AI Agent & Live Chat?
The key features offered by Rep AI: AI Agent & Live Chat to Shopify store owners are:
- Behavioral AI spots hesitating shoppers and opens an AI chat to save the sale
- AI shopping assistant recommends products and guides shoppers to checkout
- Automates support 24/7: order tracking, returns & FAQs—deflecting tickets
- Hands off to live chat agents with the full conversation summarized
- GPT AI trained on your catalog, policies & brand voice—always on-brand
Does Rep AI: AI Agent & Live Chat integrate with other Shopify apps or tools?
Yes, Rep AI: AI Agent & Live Chat seamlessly integrates with other Shopify apps or tools, such as AI actively restarts conversations with shoppers who are lost or puzzled., Customized Chats: "Hello Lisa from Ohio. Glad to see you again!", Keep your brand consistent: personalize everything from appearance and mood to speech and style..
Is there a free trial available for Rep AI: AI Agent & Live Chat?
Yes, Rep AI: AI Agent & Live Chat offers a 14-day free trial on all its paid plans.
What are the pricing plans for Rep AI: AI Agent & Live Chat?
The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $104/month, $209/month, $368/month, and come with a 14-day free trial period.
How does billing work for Rep AI: AI Agent & Live Chat?
Rep AI: AI Agent & Live Chat uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Rep AI: AI Agent & Live Chat allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Rep AI: AI Agent & Live Chat offer customer support?
Yes, Rep AI: AI Agent & Live Chat offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Rep AI: AI Agent & Live Chat offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Rep AI: AI Agent & Live Chat compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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4.8★★★★★124 reviews · 94.4% positive
Writing reviews on ShopDigest is coming soon.
- BCBaked Cravings★★★★★
Great service, really helpful in closing online transactions and answering visitors' questions. The AI effectively identifies when shoppers are hesitating and steps in at the perfect moment to guide them toward checkout. It has significantly reduced the volume of repetitive support tickets we handle by accurately resolving order status and FAQ inquiries in real-time. The setup was quick, and the tool has been a noticeable asset in improving our overall conversion rates and customer satisfaction. Highly recommended for any store looking to automate support while simultaneously driving sales.
- SCScentiment★★★★★
REP AI has been a valuable addition to our customer support operations, helping us improve both operational efficiency and the overall customer experience. By providing immediate assistance with common inquiries such as order tracking, delivery updates, product questions, and subscription management, customers can receive answers without waiting for a live agent.This has allowed our Customer Experience team to dedicate more time to complex situations, including diffuser troubleshooting, warranty claims, returns, and escalations that require personalized attention.What I appreciate most is the REP team's responsiveness, willingness to collaborate, and openness to feedback. Their support in refining workflows to align with our business policies has been particularly valuable.REP AI has made a positive impact on how we support our customers and manage daily operations. I recommend them.
- 5M5minskin★★★★★
Love the software and its capabilities.True gem for any online business.
- SHShilav★★★★★
Rep AI has become part of how we sell online. It answers sizing and product questions in Hebrew and English, jumps in when a shopper hesitates, and it's driven 12% of our assisted sales while cutting repetitive support tickets. Great team, quick setup. recommended!!
- REResilia★★★★★
Very good app and team behind it, which in fact bringing lots of revenue.Highly suggested!
- IDINVIROX DOG TRAINING GEAR★★★★★
We've been using REP AI for a while now, and the results have honestly exceeded our expectations.Since installing it, we've seen a steady increase in sales, with REP AI generating around $500 a day on its own, which is pretty amazing.But what really surprised us was the impact on customer support. We're getting significantly fewer support tickets, customers are getting answers faster, and our overall website conversion rate has increased by tens of percent.It's rare to find a tool that actually delivers on what it promises, but REP AI has done exactly that for us.Really happy with the results so far. Definitely worth it! 10/10
- WWWarm Winters★★★★★
A splendorous app that has a real knack for getting customers to hop the fence and snag a quick product! Rep AI does all the heavy lifting for me, engages with customers, deals with customers, indulges with customers etc. while I am able to put my focus on other matters of the business such as that nitty gritty task of SEO!
- RPREP Provisions★★★★★
This app has been an incredible revenue driver for us. It's also reduced support tickets dramatically. My CSR is Hans and he's been terrific and super helpful. I'm not technical and the app has been easy to implement, the ai responses are highly accurate.
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