AfterShip Returns & Exchanges by AfterShip
Automated system for brands to handle returns quickly and reclaim lost revenue. Return Policy, Refunds, Exchange, Return Label, Store Credit
4.6
(1,281)
Unknown Store, Unknown Country
Makes the return/exchange process super easy and automated and it pays for itself in retained revenue. Also customer service is exceptional!
Install in your Shopify Store
AfterShip Returns & Exchanges Charts
Track AfterShip Returns & Exchanges's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of AfterShip Returns & Exchanges
Pros
Responsive Customer Support: Many users highlight quick, efficient, and knowledgeable assistance from support agents.
Ease of Setup and Use: The app is frequently praised for its intuitive setup and user-friendly interface.
Streamlined Returns Process: Users appreciate the automation and efficiency in managing returns and exchanges.
Customization Options: Positive feedback on the ability to tailor return policies and branding.
Cons
High Pricing Concerns: Frequent complaints about the cost, especially for smaller businesses or limited return volumes.
Bugs and Reliability Issues: Some users report app crashes, login problems, or features not working as expected.
Screenshots
About the App
Return Policy, Refunds, Exchange, Return Label, Store Credit
- Rich Customer Experience: Provide customers with a user-friendly returns page and email notifications for a smoother experience and reduced anxiety.
- Return Policy: Intelligent return policies like setting a return period and specifying non-returnable items to reduce returns.
- Customer Satisfaction: Flexible ways to refund and replace products, making customers happy and keeping the money flow.
- Automation Efficiency: Rules of automation such as automatic refunds and restocking to cut down on manual tasks.
- Return Logistics: Settings for efficient and affordable package return and restocking in transport and storage facilities.
Keywords
Key Features
- Self-service returns portal reduces customer anxiety with branded pages and notifications.
- Smart return rules like time windows and non-returnable items minimize unnecessary returns.
- Flexible refund and exchange options boost customer satisfaction and revenue recovery.
Pricing
AfterShip Returns & Exchanges Pricing Plans
Free
$0/month
Returns management portal
Branded returns page
Email notifications
Basic returns window and reasons
Manual approvals and label uploads
Essentials
$11/month
All Free features
In-app automatic labels
Branded returns page
Email notifications
Basic refunds and exchanges
Pro
$59/month
All Essentials features
Automatic returns approval
In-app returns tracking
Refund to store credit
Return methods
Premium
$239/month
All Pro features
Shipment status-based automation
Embedded returns page
Exchange for other items
Exchange on store
Not sure which plan to pick? Discuss Free or Essentials plans with us, learn about custom pricing, or get a demo.
Here's an overview of AfterShip Returns & Exchanges costs for each of the plan(s):
The app has 4 pricing plans: 1 free and 3 paid. The free plan(s) offered by AfterShip Returns & Exchanges: (Free). The paid plan(s) offered by AfterShip Returns & Exchanges: (Essentials, Pro, Premium).
The details of the plan(s) are outlined below:
Free: This plan is free forever, incurring no subscription costs. It offers a wide range of features like Returns management portal, Branded returns page, Email notifications, Basic returns window and reasons, Manual approvals and label uploads.
Essentials: The Essentials plan costs $11 and comes with a 7-day free trial period. The plan offers a host of features, including All Free features, In-app automatic labels, Branded returns page, Email notifications, Basic refunds and exchanges, Basic routing rules.
Pro: The Pro plan costs $59 and has no free trial period. The plan offers a host of features, including All Essentials features, Automatic returns approval, In-app returns tracking, Refund to store credit, Return methods, Eligibility rules.
Premium: The Premium plan costs $239 and has no free trial period. The plan offers a host of features, including All Pro features, Shipment status-based automation, Embedded returns page, Exchange for other items, Exchange on store, Pre-built integrations.
AfterShip Returns & Exchanges Price Summary
| Pricing summary | Free to install. Free trial available. |
| Total Pricing Plan(s) | 4 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 3 |
| Cost of Paid Plan(s) | $11, $59, $239 |
| Free trial available | Yes, for 7 day(s) |
For further information regarding AfterShip Returns & Exchanges app pricing plans, see the official website.
AfterShip Returns & Exchanges Shopify App Discounts
If you are looking for discounts on AfterShip Returns & Exchanges app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with AfterShip to secure better deals on the AfterShip Returns & Exchanges app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about AfterShip Returns & Exchanges
“Makes the return/exchange process super easy and automated and it pays for itself in retained revenue. Also customer service is exceptional!”
“The agent answered my question right away. Thank you”
“Arunwas great. He showed me and explained me the app very well. Great customer service. ”
Trusted By
Trusted by the best Shopify stores
Tentree Canada
Canada
YouCopia
United States
Nfinity
United States
Sandra Quinn Boutique
United States
DROPGUYS
United States
Automated system for brands to handle returns quickly and reclaim lost revenue.
Make Returns & Exchanges Automatic
Let customers return or swap items through a returns portal with your brand's logo. Speed up return delivery using well-known shipping companies like UPS & USPS.
Provide advance updates on returns
Lower customer questions and worry by sending quick return and refund updates through email. This can increase trust and promote more sales.
Back Labels and Adaptable Guidelines
Set up efficient return rules to save money and increase revenue. Use Postmen shipper accounts to create cheap USPS prepaid return labels.
Comparison
Top AfterShip Returns & Exchanges Alternatives Detailed Comparison
The table below highlights the crucial differences between AfterShip Returns & Exchanges and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.6(1,230 reviews) | 4.7(36 reviews) | |
| Developed by | AfterShip | Hyperr Labs | |
| Launch Date | 2/28/2017 | 4/27/2023 | |
| Pricing | Free, $11/month, $59/month, $239/month | Free, $39/month, $69/month, $169/month | |
| Objective | Return Policy, Refunds, Exchange, Return Label, Store Credit | Manage Return Shipping Labels and Refunds with Return Portal | |
| Categories | Returns and exchanges, Returns and warranty - Other | Returns and exchanges, Returns and warranty - Other | |
| Key Features & Highlights | |||
| Purpose | Automated system for brands to handle returns quickly and reclaim lost revenue. | ReturnX makes returns and exchanges automatic. Cut down on refunds and save time with a personalized return portal. | |
| Features List |
|
| |
| Highlights |
| - | |
| User Reviews and Ratings | |||
| Recommended % | 89.8% | 96.0% | |
| Pros |
|
| |
| Cons |
|
| |
| Pricing and Plans | |||
| Total Pricing Plans | 4 | 4 | |
| Free Plan | Available | Available | |
| Free Trial | Yes, for 7 day(s) | Yes, for 7 day(s) | |
| Technical Information | |||
| Rating | 4.6 | 4.7 | |
| Total Reviews | 1,281 | 48 | |
| Launch Date | 2/28/2017 | 4/27/2023 | |
| SD Points | 72 | 4 | |
More Details About AfterShip Returns & Exchanges
Looking to install AfterShip Returns & Exchanges app on your store?
ShopDigest helps businesses upgrade their Shopify stores by offering easy app installation services.
Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
- Lowest pricing guaranteed (starts at just $10/hour)
AfterShip Returns & Exchanges Q&A
Customer Reviews
AfterShip Returns & Exchanges has an overall rating of 4.6 stars from a total of 1281 reviews on the Shopify app store. Of these, 1149 (89.7%) are positive, 31 (2.4%) are neutral, and 101 (7.9%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
Makes the return/exchange process super easy and automated and it pays for itself in retained revenue. Also customer service is exceptional!
The agent answered my question right away. Thank you
Arunwas great. He showed me and explained me the app very well. Great customer service.
Chaitali has a great service and offered a quick resolution!
Customer service agents are very helpful and knowledgeable. Shout out to Sadhan!
Video Demo and Screenshots
Product Video
Product Screenshots
Installation Steps
How to install AfterShip Returns & Exchanges on your Shopify store
Find your app
Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
AfterShip Returns & Exchanges FAQ's
Alternatives
See all Alternatives to AfterShip Returns & Exchanges Shopify App.
Most Popular
Most popular Shopify apps on the market
