by AfterShip
Return Policy, Refunds, Exchange, Return Label, Store Credit
Free plan · From $19/mo · 7d trial
Rich Returns & Exchanges Shopify App by Rich Returns & Exchanges
App that simplifies your returns, exchanges, refunds, provides prepaid return labels, and store credit! Streamline your returns process and offer exchanges to boost profitability
4.8 81 reviewsPaid from $19/month
Pros and cons
Pros and cons of Rich Returns & Exchanges
Pros
- Excellent Customer Support: Highly responsive, friendly, and quick to resolve issues, with frequent mentions of specific team members like Andrej and Laura.
- Easy Setup and Integration: Simple installation and seamless integration with Shopify, making it accessible even for non-technical users.
- Customization Options: Flexible features and branding capabilities that allow businesses to tailor the app to their specific needs.
- Reliable Performance: Consistent functionality with minimal issues, praised for streamlining returns and exchanges efficiently.
Cons
- Limited Advanced Features: Some users noted the lack of robust customization for internal dashboards or specific functionalities like restocking fees.
- Mobile UX Flaws: Reports of awkward formatting and bugs in the mobile user experience.
Screenshots
About the app
Streamline your returns process and offer exchanges to boost profitability
- Custom return page: A branded return page for self-service to reduce return processing time for sellers.
- Automated return labels: Create automatic return shipping labels to streamline the process for customers.
- Automated return policy rules: Create automatic rules to handle your return and exchange policies.
- Automated Customer Notifications: Keep your customers satisfied by sending them automated email updates.
- Seamless Process Integration: Easily fit into your business systems such as ERP, IMS, CRM, & 3PL.
Keywords
automated refunds Shopify appsself-service returns Shopify appscustom-branded return portal Shopify appsmobile-first returns Shopify appsautomated return labels Shopify appsShop app returns Shopify appsreturn policy automation Shopify appsexchange terms Shopify appsprepaid return labels Shopify appsERP integration returns Shopify appsIMS integration returns Shopify appsCRM integration returns Shopify apps3PL integration returns Shopify appssimplify returns Shopify appsautomated exchanges Shopify appsstore credit returns Shopify appsrefund automation Shopify appsreturns management Shopify appsecommerce returns Shopify apps
Key features
- Custom-branded return portal enables self-service returns for faster processing.
- Automated prepaid return labels simplify shipping for customers worldwide.
- Suggests exchanges over refunds to recover potential lost revenue.
Pricing
Rich Returns & Exchanges pricing plans
Standard
$19 /month
- 10 monthly returns ($1 per extra return)
- Branded Returns Portal
- Automated Prepaid Return Labels
- Customer Notifications
- Custom Return Reasons
Pro
$39 /month
- 50 monthly returns $0.75 per extra
- All Standard Features
- Variant Exchanges
- ResolutionHub
- Analytics
Premium
$99 /month
- 100 monthly returns $0.5 per extra
- All Pro Features
- Advanced Rules (10 included)
- Reports & Trends
- Auto-Refunds
Enterprise Plus
$199 /month
- 500+ monthly returns (scalable)
- All Premium Features
- Custom Domain
- International Labels
- Auto-Tracking
Not sure which plan to pick? Discuss Standard or Pro plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Rich Returns & Exchanges costs for each of the plan(s)
The app has 4 pricing plans: 0 free and 4 paid. The paid plans offered by Rich Returns & Exchanges are Standard, Pro, Premium, Enterprise Plus.
The details of the plans are outlined below.
- Standard: the Standard plan costs $19 and comes with a 30-day free trial period. The plan offers a host of features, including 10 monthly returns ($1 per extra return), Branded Returns Portal, Automated Prepaid Return Labels, Customer Notifications, Custom Return Reasons.
- Pro: the Pro plan costs $39 and comes with a 30-day free trial period. The plan offers a host of features, including 50 monthly returns $0.75 per extra, All Standard Features, Variant Exchanges, ResolutionHub, Analytics, Multi-Language Portal, CSV Export.
- Premium: the Premium plan costs $99 and comes with a 30-day free trial period. The plan offers a host of features, including 100 monthly returns $0.5 per extra, All Pro Features, Advanced Rules (10 included), Reports & Trends, Auto-Refunds, Automatic Exchanges.
- Enterprise Plus: the Enterprise Plus plan costs $199 and comes with a 30-day free trial period. The plan offers a host of features, including 500+ monthly returns (scalable), All Premium Features, Custom Domain, International Labels, Auto-Tracking, API Access, Stripe Integration.
Rich Returns & Exchanges price summary
| Pricing summary | From $19/month. Free trial available. |
| Total pricing plan(s) | 4 |
| Number of free plan(s) | 0 |
| Number of paid plan(s) | 4 |
| Cost of paid plan(s) | $19, $39, $99, $199 |
| Free trial available | Yes, for 30 day(s) |
For further information regarding Rich Returns & Exchanges pricing plans, see the official website.
Comparison
Top Rich Returns & Exchanges alternatives — detailed comparison
The table below highlights the crucial differences between Rich Returns & Exchanges and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.7 ★ (81 reviews) | 4.7 ★ (1,543 reviews) | 4.9 ★ (130 reviews) | |
| Developed by | Rich Returns & Exchanges | AfterShip | Synctrack | |
| Launch date | 23 January 2019 | 28 February 2017 | 13 March 2023 | |
| Pricing | $19/month, $39/month, $99/month, $199/month | Free, $19/month, $119/month | Free, $19.99/month, $49.99/month, $149.99/month | |
| Objective | Streamline your returns process and offer exchanges to boost profitability | Return Policy, Refunds, Exchange, Return Label, Store Credit | — | |
| Categories | Returns and exchanges, Returns and warranty - Other | Returns and exchanges, Returns and warranty - Other | Returns and exchanges, Returns and warranty - Other | |
| Key features & highlights | ||||
| Purpose | App that simplifies your returns, exchanges, refunds, provides prepaid return labels, and store credit! | Automated system for brands to handle returns quickly and reclaim lost revenue. | Easy and quick returns & exchanges. Helps retain customers and increase revenue. | |
| Features list |
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| |
| Highlights | — |
| — | |
| User reviews and ratings | ||||
| Recommended | 95.1% | 90.9% | 97.7% | |
| Pros |
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| |
| Cons |
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| Pricing and plans | ||||
| Total pricing plans | 4 | 3 | 4 | |
| Free plan | Not available | Available | Available | |
| Free trial | Yes, for 30 day(s) | Yes, for 7 day(s) | Yes, for 7 day(s) | |
| Technical information | ||||
| Rating | 4.7 ★ | 4.7 ★ | 4.9 ★ | |
| Total reviews | 81 | 1,547 | 133 | |
| Launch date | 23 January 2019 | 28 February 2017 | 13 March 2023 | |
More details about Rich Returns & Exchanges
Product description
Our automated returns app enhances customer satisfaction and saves time by simplifying the return process. The app integrates with your store to create a personalised returns portal, encourages exchanges over returns and auto-generates prepaid return labels from numerous carriers. It also keeps customers updated through automated emails during the returns and exchanges process.
AI summary
Rich Returns is a Shopify app designed to streamline and automate the returns and exchanges process for e-commerce businesses. The app offers a customizable, user-friendly return portal that integrates seamlessly with Shopify, enabling merchants to set rules, automate workflows, and provide branded return experiences. Key features include pre-filled return labels, support for international returns, exchange management, and analytics to track return data. The app is praised for its ease of setup, flexibility in customization, and cost-effectiveness compared to competitors. A notable strength is its responsive and proactive customer support, frequently highlighted for quick resolutions and personalized assistance. However, some limitations include inconsistent multi-language support, additional costs for certain features like photo uploads, and occasional performance issues with live chat functionality. While the app excels in core return management, some users note a lack of advanced dashboard customization and occasional unannounced updates that disrupt workflows. Overall, Rich Returns is a robust solution for businesses seeking an efficient, scalable returns process with strong support, though it may require supplemental tools for highly specialized needs.
Support
For any questions, concerns, or assistance with Rich Returns & Exchanges, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Rich Returns & Exchanges offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the Rich Returns & Exchanges are available in various languages on the Shopify app store, including English.
Rich Returns & Exchanges support information in a nutshell
| Support email | hello |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that Rich Returns & Exchanges seamlessly integrates with are given below.
Customer accountsEasyPostGorgiasKlaviyoShippoShipStationShop Minis
Developer
| Name | Rich Returns & Exchanges |
| Profile | See all apps by Rich Returns & Exchanges |
| Website | View developer profile |
| Address | AppHub LLC, 116 Huntington Avenue, 15th Floor, Boston, MA, 02116 |
Installation
How to install Rich Returns & Exchanges on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Rich Returns & Exchanges team.
2
The developer gets in touch
Rich Returns & Exchanges contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.8
★★★★★
81 total reviews
Rich Returns & Exchanges has an overall rating of 4.8 stars from a total of 81 reviews on the Shopify app store. Of these, 77 (95.1%) are positive, 1 (1.2%) are neutral, and 3 (3.7%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★OWNLEY ONLINEfrom Australia · 12 June 2026
Rich Returns makes the whole returns process effortless, clean portal, seamless Shopify integration, and smart automation that just works. Highly recommend for any merchant who values simplicity.
★★★★★Best Dressed Childfrom United States · 4 June 2025
We needed a full featured return app that was easy to setup and a return portal that is simple for our customers to use. This is it. It is working as expected and support has been great.
★★★★★VETCHYfrom United States · 29 May 2025
Rich Returns has been super helpful, and their support team actually responds—which is huge when you're adding an app to your store. It's been a great tool, especially for a business like ours.
★★★★★Grand Lè Marfrom Sweden · 30 April 2025
If you want an app that you can design to fit your brand, and with all possible features, then this is the app for you!
★★★★★Sennheiserfrom Germany · 11 April 2025
Very Nice app. For our purpose the best return app in the app store right now.What really stands out is the support. Thanks everyone for your help whenever we contact you.
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#6
Prepaid returns
Total reviews
81
No change vs 30 days ago
Average rating
4.8 ★
0.00 vs 30 days ago
Top market
US
50.3% of installs
Category & keyword rankings
Position and market share today
| KeywordPrepaid returns | #6 | 0.2% ▼0.0 |
| Keywordshippo | #9 | 0.0% ▲0.0 |
| Keywordcanada post | #13 | 0.0% ▼0.0 |
| Collectionshop-apps | #15 | 0.1% ▲0.0 |
Reviews trend
Cumulative reviews · last 6 months
80 → 81 reviews · rating steady at 4.8★
Ranks #6 in 1 of 10 App Store groups tracked.Open full charts →
Rich Returns & Exchanges FAQs
How do I install the Rich Returns & Exchanges Shopify app?
To install Rich Returns & Exchanges on your Shopify store, click on the Rich Returns & Exchanges installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Rich Returns & Exchanges on your Shopify store, then contact us now.
What are the key features of Rich Returns & Exchanges?
The key features offered by Rich Returns & Exchanges to Shopify store owners are:
- Self-service portal on your domain: branded, mobile-friendly, no login required.
- Shop App integration (US merchants): much more returns retained as revenue.
- Rule Builder: Automate eligibility, approvals, refund logic, fees, and labels
- Prepaid return labels from 50+ carriers: UPS, Shippo, EasyPost, ShipStation.
- Exchange-first flows: incentivize swaps and store credit over refunds.
Does Rich Returns & Exchanges integrate with other Shopify apps or tools?
Yes, Rich Returns & Exchanges seamlessly integrates with other Shopify apps or tools, such as A branded return page for self-service to reduce return processing time for sellers., Create automatic return shipping labels to streamline the process for customers., Create automatic rules to handle your return and exchange policies..
Is there a free trial available for Rich Returns & Exchanges?
Yes, Rich Returns & Exchanges offers a 30-day free trial on all its paid plans.
What are the pricing plans for Rich Returns & Exchanges?
The app offers 4 paid plans, which cost $19/month, $39/month, $99/month, $199/month, and come with a 30-day free trial period.
How does billing work for Rich Returns & Exchanges?
Rich Returns & Exchanges uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Rich Returns & Exchanges allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Rich Returns & Exchanges offer customer support?
Yes, Rich Returns & Exchanges offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Rich Returns & Exchanges offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Rich Returns & Exchanges compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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4.8★★★★★81 reviews · 95.1% positive
Writing reviews on ShopDigest is coming soon.
- OOOWNLEY ONLINE★★★★★
Rich Returns makes the whole returns process effortless, clean portal, seamless Shopify integration, and smart automation that just works. Highly recommend for any merchant who values simplicity.
- BDBest Dressed Child★★★★★
We needed a full featured return app that was easy to setup and a return portal that is simple for our customers to use. This is it. It is working as expected and support has been great.
- VEVETCHY★★★★★
Rich Returns has been super helpful, and their support team actually responds—which is huge when you're adding an app to your store. It's been a great tool, especially for a business like ours.
- GLGrand Lè Mar★★★★★
If you want an app that you can design to fit your brand, and with all possible features, then this is the app for you!
- SESennheiser★★★★★
Very Nice app. For our purpose the best return app in the app store right now.What really stands out is the support. Thanks everyone for your help whenever we contact you.
RRRich Returns & ExchangesDeveloperThank you for your 5-star rating! We’re happy to hear that you’ve found Rich Returns to be the best return app and are especially grateful for the compliments on our customer service! Your support is appreciated. Thank you again!
- BBBelly Bandit★★★★★
Rich Returns has amazing customer service and is really easy to setup :).
- SCShop Cadets★★★★★
Anrej and the team are incredibly responsive to questions regarding functionality or troubleshooting. We have been using Rich Returns for several months now and are impressed with all it can do. This has grown our exchange program, helped us retain customers and revenue, and cut down on workload and errors internally. I researched several competitors before deciding on Rich Returns and am very pleased with our decision.
- PRPuzzle Ring Store★★★★★
I have been using this app for several years. They are constantly improving and adding new features. Their support is also very responsive if any issues arise. Happy to give this 5-star review!
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