Rivo: Loyalty Program, Rewards Shopify App by Rivo

Q: Is Rivo: Loyalty Program, Rewards compatible with my Shopify theme?

Please reach out to their support team at help@rivo.io to confirm its compatibility with your specific Shopify theme.

Discover why brands such as Hexclad, Rareform, and DYPER use Rivo to boost their customer lifetime value. Boost customer loyalty with rewards and referral programs.

4.9 1,440 reviewsFreePaid from $15/month

Pros and cons

Pros and cons of Rivo: Loyalty Program, Rewards

Pros

Exceptional Customer Support: Consistently praised for being responsive, friendly, and going above and beyond to assist users.
Free Plan Value: The free version offers substantial features, making it accessible and useful for small businesses.
Ease of Setup: Users highlight the intuitive and quick setup process, even for non-technical users.
Customizable Features: Flexibility in tailoring rewards and loyalty programs to fit specific business needs.

Cons

Deceptive Sales Practices: Some users reported misleading funnel experiences, with free plans not clearly accessible.
Subscription Cancellation Issues: Difficulty canceling subscriptions and continued charges after cancellation requests.

Screenshots

About the app

Boost customer loyalty with rewards and referral programs.

Customer Loyalty Platform: A customizable platform for loyalty and referrals that boost your performance.
DTC Brand Growth: Designed for rapidly expanding direct-to-consumer brands like Dyper.com, Hexclad, Emi Jay, and more.
24/7 Live Chat Support: Get 24/7 top-notch live chat support from our team (Check out our reviews).
Software Integration: Easily connects with your system. Compatible with Klaviyo, Gorgias, Postscript and more.
Toolkit Customization: Want more? Access complete customization with the Rivo Developer Toolkit.

Keywords

loyalty rewards program Shopify appscustomer retention Shopify appsrepeat sales Shopify appsreferral program Shopify appscustomizable rewards Shopify appspoints system Shopify appsmembership rewards Shopify appsincrease traffic Shopify appsboost engagement Shopify appsDTC brands loyalty Shopify appsloyalty program integration Shopify appslive chat support Shopify appscustomizable referrals Shopify appssave ad spend Shopify appsreward points Shopify appsbranded loyalty Shopify appsloyalty widgets Shopify appsrepeat purchases Shopify appscustomer referrals Shopify appsloyalty emails Shopify apps

Key features

Customizable loyalty and referral programs to improve customer retention metrics.
Designed specifically for fast-growing direct-to-consumer brands.
Offers 24/7 live chat support for immediate assistance.

Pricing

Rivo: Loyalty Program, Rewards pricing plans

100% FREE FOREVER

$0 /month

[COMPARE OUR FREE PLAN TO OTHERS]
Up to 200 monthly orders
Loyalty Points Program
Ways to earn and redeem
Branding

Essential

$15 /month

Dedicated loyalty & referral page
Theme extensions (Embed on product page)
On-site prompts
Advanced ways to earn
Email branding

Scale

$49 /month

Everything in Essential
Advanced Branding (Custom CSS + Fonts)
VIP Tiers
Points Expiry
Analytics

Plus

$499 /month

Everything in Scale
Custom Integrations (eg: Klaviyo events)
Advanced Analytics
Rivo Developer Toolkit
Checkout Extensions

Not sure which plan to pick? Discuss 100% FREE FOREVER or Essential plans with us, learn about custom pricing, or get a demo.

Here’s an overview of Rivo: Loyalty Program, Rewards costs for each of the plan(s)

The app has 4 pricing plans: 1 free and 3 paid. The free plan offered by Rivo: Loyalty Program, Rewards is 100% FREE FOREVER. The paid plans offered by Rivo: Loyalty Program, Rewards are Essential, Scale, Plus.

The details of the plans are outlined below.

100% FREE FOREVER: this plan is free forever, incurring no subscription costs. It offers a wide range of features like [COMPARE OUR FREE PLAN TO OTHERS], Up to 200 monthly orders, Loyalty Points Program, Ways to earn and redeem, Branding, Automated Email Campaigns.
Essential: the Essential plan costs $15 and comes with a 14-day free trial period. The plan offers a host of features, including Dedicated loyalty & referral page, Theme extensions (Embed on product page), On-site prompts, Advanced ways to earn, Email branding, 2 integrations, Shopify POS integration, 24/7 human support.
Scale: the Scale plan costs $49 and comes with a 14-day free trial period. The plan offers a host of features, including Everything in Essential, Advanced Branding (Custom CSS + Fonts), VIP Tiers, Points Expiry, Analytics, Bonus Campaigns, 24/7 human support, Referrals Program.
Plus: the Plus plan costs $499 and comes with a 14-day free trial period. The plan offers a host of features, including Everything in Scale, Custom Integrations (eg: Klaviyo events), Advanced Analytics, Rivo Developer Toolkit, Checkout Extensions.

Rivo: Loyalty Program, Rewards price summary

Pricing summary	Free plan available. Free trial available.
Total pricing plan(s)	4
Number of free plan(s)	1
Number of paid plan(s)	3
Cost of paid plan(s)	$15, $49, $499
Free trial available	Yes, for 14 day(s)

For further information regarding Rivo: Loyalty Program, Rewards pricing plans, see the official website.

Comparison

Top Rivo: Loyalty Program, Rewards alternatives — detailed comparison

The table below highlights the crucial differences between Rivo: Loyalty Program, Rewards and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.

Apps	Rivo: Loyalty Program, Rewards Install	Smile: Loyalty Program Rewards Install	Appstle℠ Subscriptions App Install	Add app
General information
Ratings	4.7 ★ (1,440 reviews)	4.9 ★ (4,632 reviews)	5.0 ★ (9,013 reviews)
Developed by	Rivo	Smile.io	Appstle Inc.
Launch date	18 January 2021	2 December 2014	8 April 2021
Pricing	Free, $15/month, $49/month, $499/month	Free, $15/month, $79/month, $199/month	Free, $10/month, $30/month, $100/month
Objective	Boost customer loyalty with rewards and referral programs.	Earn customer loyalty with points, rewards, and referral incentives.	Reliable app for handling subscriptions, creating packages, bundling, etc.
Categories	Loyalty and rewards	Loyalty and rewards, Pop-ups	Subscriptions, Loyalty and rewards
Key features & highlights
Purpose	Discover why brands such as Hexclad, Rareform, and DYPER use Rivo to boost their customer lifetime value.	Start your own rewards program to transform new customers into lifelong clients.	Easily set up and manage subscriptions with powerful merchant tools and a user-friendly interface.
Features list	Customizable loyalty and referral programs to improve customer retention metrics. Designed specifically for fast-growing direct-to-consumer brands. Offers 24/7 live chat support for immediate assistance.	Reward customers with points for every order to encourage repeat purchases and loyalty. Offer VIP tiers and exclusive perks to incentivize ongoing engagement and higher spending. Create and manage referral programs that turn existing customers into brand advocates.	Offer standard and prepaid subscriptions with free trial options. Create custom subscription boxes and mystery boxes for shopper engagement. Provide tiered discounts, personalized shipping, and gifts through loyalty programs.
Highlights	Based in United States	Based in United States	Based in United States
User reviews and ratings
Recommended	97.3%	96.8%	99.3%
Pros	Consistently praised for being responsive, friendly, and going above and beyond to assist users. The free version offers substantial features, making it accessible and useful for small businesses. Users highlight the intuitive and quick setup process, even for non-technical users. Flexibility in tailoring rewards and loyalty programs to fit specific business needs. Many users report increased customer engagement and repeat purchases. The app is noted for its clean, intuitive design and smooth customer interaction. Users appreciate ongoing improvements and new feature additions. Competitive pricing compared to alternatives, with clear value for paid plans. Ability to customize loyalty programs to align with business branding. Positive feedback on seamless integration with other Rivo apps.	Consistently praised for quick, friendly, and effective assistance, often resolving issues within minutes. The app is frequently described as intuitive, easy to set up, and simple for both merchants and customers to navigate. Works well with platforms like Shopify, Klaviyo, and Omnisend, enhancing functionality without complications. Boosts customer retention and repeat purchases, with features like points and rewards driving engagement. Offers flexibility to tailor rewards and branding to match business needs and customer preferences. Runs smoothly without noticeable lag, contributing to a positive user experience. The free version provides substantial value, making it accessible for small businesses. Users appreciate timely updates and improvements based on feedback. Clean, elegant interface that enhances the customer experience and aligns with brand aesthetics. Includes tutorials, guides, and responsive support to help users maximize the app’s features.	Consistently praised for rapid response times, personalized assistance, and 24/7 availability. Smooth transition for users switching from other subscription apps, including data transfer and setup guidance. Highly flexible with extensive options to tailor subscription plans and widgets to specific business needs. Easy setup and navigation, often highlighted as user-friendly even for beginners. Affordable plans with no hidden fees, frequently compared favorably to competitors. Stable functionality with minimal reported issues, ensuring smooth subscription management. Support team actively troubleshoots and resolves issues, often going beyond standard expectations. Helpful resources, including videos and guides, to aid onboarding and customization. Works well with various Shopify themes and other apps, enhancing compatibility. Users appreciate the intuitive interface for managing subscriptions.
Cons	Some users reported misleading funnel experiences, with free plans not clearly accessible. Difficulty canceling subscriptions and continued charges after cancellation requests. Orders not using loyalty codes are counted toward app metrics, frustrating some users. Inability to remove used coupons from customer accounts or adjust reward tiers.	Some users find the pricing steep, especially for small businesses needing premium features. Issues reported with Internet Explorer, affecting customer sign-up and rewards access. Key functionalities like granular reporting or point expiration are locked behind higher-tier plans. Minor delays in changes reflecting on the storefront after customization. A few users noted confusion or dissatisfaction with the jump between free and paid plans.	Some users noted missing functionalities like bulk order editing or skip-delivery options. Occasional difficulties integrating widgets with certain Shopify themes without support intervention. The "Migration Limitations" con was removed due to overwhelmingly positive sentiment around migration support in the reviews. The few negative mentions were outweighed by praise for seamless transitions.
Pricing and plans
Total pricing plans	4	4	4
Free plan	Available	Available	Available
Free trial	Yes, for 14 day(s)	Yes, for 14 day(s)	Yes, for 14 day(s)
Technical information
Rating	4.7 ★	4.9 ★	5.0 ★
Total reviews	1,440	4,678	9,278
Launch date	18 January 2021	2 December 2014	8 April 2021

More details about Rivo: Loyalty Program, Rewards

Product description

Stuart, the founder of Rivo, invites users to try their loyalty and referral app that prides itself on weekly product updates and a top-notch customer success team. Unlike others, Rivo concentrates on escalating your retention metrics to maximize your customer life time value (LTV) and repeat rate.

AI summary

The app is a Shopify loyalty and rewards program tool designed to help businesses boost customer engagement and repeat sales. It offers a free plan with sufficient features for small businesses, along with paid tiers for advanced functionality. Key features include customizable rewards, points for actions like social media follows or purchases, and seamless integration with Shopify stores. The app is praised for its intuitive setup, user-friendly interface, and strong branding customization options. A standout strength is its responsive and knowledgeable customer support, frequently highlighted for going above and beyond to assist users. However, some limitations include unclear pricing transparency, with occasional confusion between free trials and plans, as well as reports of difficulty canceling subscriptions. Additionally, the app’s method of counting all sales—including those unrelated to loyalty rewards—toward program metrics has been noted as a drawback. Despite these issues, the app is widely regarded as a cost-effective and efficient solution for building customer loyalty, particularly for small to mid-sized businesses.

Support

For any questions, concerns, or assistance with Rivo: Loyalty Program, Rewards, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected].

Language support

Details of the Rivo: Loyalty Program, Rewards are available in various languages on the Shopify app store, including English.

Rivo: Loyalty Program, Rewards support information in a nutshell

Support email	help@rivo.io
Contact number(s)	Not available
FAQ page	Not available
Privacy policy	Privacy details
Language support	English

Integration

The list of top Shopify apps, features or software tools that Rivo: Loyalty Program, Rewards seamlessly integrates with are given below.

CheckoutCustomer accountsShopify POSShopify FlowShopify AdminAttentiveFuegoGorgiasKlaviyoPostscriptStatus

Developer

Name	Rivo
Profile	See all apps by Rivo
Website	View developer profile
Address	5940 S Rainbow Blvd, Ste 400, PMB 78370, Las Vegas, NV, 89118-2507

Installation

How to install Rivo: Loyalty Program, Rewards on your Shopify store

Send your details

Your name, email and store domain go straight to the Rivo team.

The developer gets in touch

Rivo contacts you directly to arrange setup for your store.

Install at your own pace

Perfect your store’s functionality without the pressure to move on until you’re ready.

Customer reviews

4.9

★★★★★

1,440 total reviews

51,357

444

128

Rivo: Loyalty Program, Rewards has an overall rating of 4.9 stars from a total of 1,440 reviews on the Shopify app store. Of these, 1,401 (97.3%) are positive, 5 (0.3%) are neutral, and 34 (2.4%) are negative*.

*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.

★★★★★fbrq.comfrom Hong Kong SAR · 4 November 2026

Exceptional Support from Keveny!Keveny was incredibly helpful and patient throughout the process. He took the time to understand our questions, explain everything clearly, and help us find the right solutions. Really appreciate his support. He made everything so much easier. Thank you, Keveny!

★★★★★metabeauty.eufrom Austria · 6 October 2026

Great customer service! A special thank you to Keveny for the quick and patient help with the integration and setup. We moved our loyalty program to Rivo, imported our customers' points and connected it with Klaviyo, and support was there whenever we had questions. Clean, flexible app that fits our brand well. Highly recommended!

★★★★★Craftoriafrom United States · 28 July 2026

We've been enjoying Rivo and it's been a great tool for engaging and retaining customers. I did have a few issues with customer support initially, but the team reached out directly, addressed my concerns, and made everything right. I really appreciate their responsiveness and willingness to resolve the situation.

★★★★★Sundae Schoolfrom United States · 23 July 2026

Keveny was super patient and helped us resolved a few complicated issues really fast. The overall experience with the Rivo team has been really amazing so far.

★★★★★HAVERHILLfrom United States · 21 July 2026

Keveny was able to assist me with an issue regarding my "guest" customers, explaining why some were not in the tier of membership and others were. They were prompt in answering questions and replying to my outreach. Thanks!!

Performance on the App Store

Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.

Category rank

Customer loyalty

Total reviews

1,440

▲ 2 vs 30 days ago

Average rating

4.9 ★

0.00 vs 30 days ago

Top market

49.1% of installs

Category & keyword rankings

Position and market share today

CategoryCustomer loyalty	#3	0.3% ▼0.1
Collectionreferral-apps	#5	2.3% ▼1.0
Collectionloyalty-apps	#5	2.9% ▼1.3
Keywordloyalty program	#7	0.2% ▼0.6

Reviews trend

Cumulative reviews · last 6 months

1,424 → 1,440 reviews · rating steady at 4.9★

Ranks #3 in 1 of 10 App Store groups tracked.Open full charts →

Rivo: Loyalty Program, Rewards FAQs

How do I install the Rivo: Loyalty Program, Rewards Shopify app?

To install Rivo: Loyalty Program, Rewards on your Shopify store, click on the Rivo: Loyalty Program, Rewards installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Rivo: Loyalty Program, Rewards on your Shopify store, then contact us now.

What are the key features of Rivo: Loyalty Program, Rewards?

The key features offered by Rivo: Loyalty Program, Rewards to Shopify store owners are:

A fully customizable loyalty and referrals platform, that moves your metrics.
Loyalty, Rewards & Referrals built for fast growing DTC brands.
24/7 world class live chat support
Instantly integrates with your stack. Klaviyo, Gorgias, Postscript, etc.
Need more? Unlock full customization with the Rivo Developer Toolkit

Does Rivo: Loyalty Program, Rewards integrate with other Shopify apps or tools?

Yes, Rivo: Loyalty Program, Rewards seamlessly integrates with other Shopify apps or tools, such as A customizable platform for loyalty and referrals that boost your performance., Designed for rapidly expanding direct-to-consumer brands like Dyper.com, Hexclad, Emi Jay, and more. , Get 24/7 top-notch live chat support from our team (Check out our reviews)..

Is there a free trial available for Rivo: Loyalty Program, Rewards?

Yes, Rivo: Loyalty Program, Rewards offers a 14-day free trial on all its paid plans.

What are the pricing plans for Rivo: Loyalty Program, Rewards?

The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $15/month, $49/month, $499/month, and come with a 14-day free trial period.

How does billing work for Rivo: Loyalty Program, Rewards?

Rivo: Loyalty Program, Rewards uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.

Can I cancel or upgrade my subscription plan at any time?

Yes, Rivo: Loyalty Program, Rewards allows its subscribers to cancel or upgrade their subscription plan at any time.

Does Rivo: Loyalty Program, Rewards offer customer support?

Yes, Rivo: Loyalty Program, Rewards offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].

Is Rivo: Loyalty Program, Rewards compatible with my Shopify theme?

Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.

Show all 9 FAQs

Alternatives

See all alternatives to Rivo: Loyalty Program, Rewards

Smile: Loyalty Program Rewards

by Smile.io

Earn customer loyalty with points, rewards, and referral incentives.

Free plan · From $15/mo · 14d trial

★ 4.9 (4.6K)

Get — Free plan See rank & install trends →

Appstle℠ Subscriptions App

by Appstle Inc.

Reliable app for handling subscriptions, creating packages, bundling, etc.

Free plan · From $10/mo · 14d trial

★ 5.0 (9K)

Get — Free plan See rank & install trends →

UpPromote Affiliate Marketing

by UpPromote

Expand with our Ambassador, Influencer, Referral, and Affiliate Program.

Free plan · From $29.99/mo · 14d trial

★ 4.9 (3.9K)

Get — Free plan See rank & install trends →

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Rivo: Loyalty Program, Rewards Shopify App by Rivo

Install in your Shopify store We pass your name, email and store domain to the Rivo team so they can help install and configure the app on your store.

Pros and cons

Screenshots

About the app