Moose AI Chatbot & Live Chat
by MOOSE INNOVATIONS INC.
Gather tickets in one place, track support's effectiveness, and make sure customers are happy.
Free plan · From $19/mo · 7d trial
SMPS Product Question & Answer Shopify App by Simprosys InfoMedia
Handle questions and answers on your product pages and create a frequently asked questions page for your online shop. Respond fast to product questions for your online shop.
4.8 198 reviewsFreePaid from $1.99/month
Pros and cons
Pros and cons of SMPS Product Question & Answer
Pros
- Excellent Customer Support: Consistently praised for fast, helpful, and personalized assistance.
- Easy Installation & Setup: Users highlight the straightforward setup process and quick integration.
- Customization Options: Flexibility to tailor features like button colors and layouts to match store themes.
- SEO Benefits: Frequently mentioned for improving search rankings and generating additional on-page content.
Cons
- Limited FAQ Organization: Inability to manually reorder FAQs for better visibility.
- No Bulk Upload Feature: Users noted the absence of Excel or batch upload options for Q&A entries.
Screenshots
About the app
Respond fast to product questions for your online shop.
- Question overview dashboard: Simplified dashboard showing an overview of all questions and their summaries.
- Email notification and response: Receive email alerts and promptly answer questions about the product.
- FAQ Management: Make and maintain an FAQ page to help improve organic growth.
- Customisable Q&A Widgets: Easy-to-use Q&A widgets for your online store that you can customize to match your theme.
- Email Integration: Connect the mailing list of the questioners with MailChimp and Klaviyo.
Keywords
product Q&A Shopify appsFAQ page Shopify appscustomer questions Shopify appsproduct queries Shopify appsQ&A widget Shopify appsMailChimp integration Shopify appsKlaviyo integration Shopify appsorganic performance Shopify appscustomisable widgets Shopify appsemail notifications Shopify apps
Key features
- Simplified dashboard displays all questions and summaries for easy management.
- Email notifications alert you to respond quickly to product queries.
- Customizable FAQ pages improve organic search performance.
Pricing
SMPS Product Question & Answer pricing plans
Standard
$0 /month
- 15 Answers/month
- Answer from store admin
- Hide or Publish Q&A
- 'Ask a Question' widget customization
Unlimited
$1.99 /month
- All Features of the Standard plan
- Unlimited Question/Answer posting
- Common FAQs Page
- Priority Support
Professional
$4.99 /month
- All Features of Unlimited Plan
- View Askers' Email IDs
- Mailchimp & Klaviyo Integration
- Advanced Response Template Editor
- Widget Translation
Not sure which plan to pick? Discuss Standard or Unlimited plans with us, learn about custom pricing, or get a demo.
Here’s an overview of SMPS Product Question & Answer costs for each of the plan(s)
The app has 3 pricing plans: 1 free and 2 paid. The free plan offered by SMPS Product Question & Answer is Standard. The paid plans offered by SMPS Product Question & Answer are Unlimited, Professional.
The details of the plans are outlined below.
- Standard: this plan is free forever, incurring no subscription costs. It offers a wide range of features like 15 Answers/month, Answer from store admin, Hide or Publish Q&A, 'Ask a Question' widget customization.
- Unlimited: the Unlimited plan costs $1.99 and has no free trial period. The plan offers a host of features, including All Features of the Standard plan, Unlimited Question/Answer posting, Common FAQs Page, Priority Support.
- Professional: the Professional plan costs $4.99 and has no free trial period. The plan offers a host of features, including All Features of Unlimited Plan, View Askers' Email IDs, Mailchimp & Klaviyo Integration, Advanced Response Template Editor, Widget Translation.
SMPS Product Question & Answer price summary
| Pricing summary | Free plan available |
| Total pricing plan(s) | 3 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 2 |
| Cost of paid plan(s) | $1.99, $4.99 |
| Free trial available | No |
For further information regarding SMPS Product Question & Answer pricing plans, see the official website.
Comparison
Top SMPS Product Question & Answer alternatives — detailed comparison
The table below highlights the crucial differences between SMPS Product Question & Answer and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.8 ★ (149 reviews) | 5.0 ★ (483 reviews) | 4.9 ★ (1,880 reviews) | |
| Developed by | Simprosys InfoMedia | MOOSE INNOVATIONS INC. | Chatty (By Avada) | |
| Launch date | 4 August 2016 | 22 August 2023 | 9 June 2022 | |
| Pricing | Free, $1.99/month, $4.99/month | Free, $19/month, $49/month, $249/month | Free, $19.99/month, $68.99/month, $199/month | |
| Objective | Respond fast to product questions for your online shop. | — | AI chat, livechat & helpdesk: AI chatbot for sales and support | |
| Categories | FAQ | Chat, FAQ | Chat, Helpdesk | |
| Key features & highlights | ||||
| Purpose | Handle questions and answers on your product pages and create a frequently asked questions page for your online shop. | Gather tickets in one place, track support's effectiveness, and make sure customers are happy. | AI chatbot and live chat for 24/7 customer support. One AI-powered helpdesk with an AI sales agent. | |
| Features list |
|
|
| |
| Highlights | — | — | — | |
| User reviews and ratings | ||||
| Recommended | 96.0% | 99.8% | 98.6% | |
| Pros |
|
|
| |
| Cons |
|
|
| |
| Pricing and plans | ||||
| Total pricing plans | 3 | 4 | 4 | |
| Free plan | Available | Available | Available | |
| Free trial | No | Yes, for 7 day(s) | Yes, for 7 day(s) | |
| Technical information | ||||
| Rating | 4.8 ★ | 5.0 ★ | 4.9 ★ | |
| Total reviews | 198 | 485 | 1,880 | |
| Launch date | 4 August 2016 | 22 August 2023 | 9 June 2022 | |
More details about SMPS Product Question & Answer
Product description
The Simprosys Product Question & Answer app is a tool for managing and responding to product queries for your online store. It provides features such as public and private responses, engagement widgets, a customizable FAQ page, an organized dashboard, and the ability to use user-generated content to boost search rankings.
AI summary
This Shopify app enables merchants to integrate a Q&A feature on their product pages, allowing customers to ask questions and view responses directly on the site. The app supports both general FAQ pages and product-specific Q&A sections, enhancing customer engagement and reducing repetitive inquiries. It offers customization options to match store themes, including button styling and layout adjustments, and includes HTML editing capabilities. The app is noted for its ease of installation, intuitive backend interface, and mobile-responsive design. A key strength is its responsive and highly praised customer support, which provides quick resolutions, custom installations, and troubleshooting. The app also contributes to SEO by generating searchable content and improving page rankings. However, limitations include the inability to manually reorder FAQs, lack of bulk import for Q&A entries via Excel, and limited language support in the free version. While the app is generally affordable, some advanced features may require upgrading to a paid plan. Overall, it is a practical solution for improving customer interaction and reducing support workload, though certain functionality gaps may affect usability for specific needs.
Support
For any questions, concerns, or assistance with SMPS Product Question & Answer, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, SMPS Product Question & Answer offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the SMPS Product Question & Answer are available in various languages on the Shopify app store, including English.
SMPS Product Question & Answer support information in a nutshell
| Support email | support |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that SMPS Product Question & Answer seamlessly integrates with are given below.
Shopify AdminFAQs'klaviyomailchimpProduct Q&A
Developer
| Name | Simprosys InfoMedia |
| Profile | See all apps by Simprosys InfoMedia |
| Website | View developer profile |
| Address | B-303, Shapath Hexa, Opp Gujarat High Court, S. G. Highway, Ahmedabad, GJ, 380060 |
Installation
How to install SMPS Product Question & Answer on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Simprosys InfoMedia team.
2
The developer gets in touch
Simprosys InfoMedia contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.8
★★★★★
198 total reviews
SMPS Product Question & Answer has an overall rating of 4.8 stars from a total of 198 reviews on the Shopify app store. Of these, 190 (96.0%) are positive, 2 (1.0%) are neutral, and 6 (3.0%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★LEDSpacefrom United Kingdom · 5 March 2026
We utilise numerous Symprosys apps - all good and backed by excellent support.
★★★★★Streacom Shopfrom Netherlands · 22 August 2025
We have a ticket support system, but having this embedded in our shop to quickly and efficiently answer FAQs has proven to be very useful. It gives customers a quick way to ask product specific questions and for us to easily add FAQs based on them.More importantly, whenever we ran into any issues or felt that something should be improved, the developer has been very responsive in solving it, something we must give praise for.
★★★★★MAHA Méxicofrom Mexico · 25 July 2025
This application is very useful for us, the technicians gave us excellent service!!
★★★★★Timothy Hay Australiafrom Australia · 9 June 2025
Excellent app and great support. Really helps to generate interest in our products.
★★★★★FeiyuTechfrom China · 24 April 2025
Highly recommended — they helped us solve the problem quickly and accurately.
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
—
No tracked groups
Total reviews
198
No change vs 30 days ago
Average rating
4.8 ★
0.00 vs 30 days ago
Top market
CH
Share of installs unavailable
No App Store groups tracked yet.Open full charts →
SMPS Product Question & Answer FAQs
How do I install the SMPS Product Question & Answer Shopify app?
To install SMPS Product Question & Answer on your Shopify store, click on the SMPS Product Question & Answer installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install SMPS Product Question & Answer on your Shopify store, then contact us now.
What are the key features of SMPS Product Question & Answer?
The key features offered by SMPS Product Question & Answer to Shopify store owners are:
- Simplified dashboard with an overview of all the questions and its synopsis
- Get notified via email and quickly respond to product related queries
- Create & manage FAQ page which benefits in improving organic performance
- Theme friendly and customisable Q&A widgets for your online store
- Integrate askers' mail list with MailChimp and Klaviyo
Does SMPS Product Question & Answer integrate with other Shopify apps or tools?
Yes, SMPS Product Question & Answer seamlessly integrates with other Shopify apps or tools, such as Simplified dashboard showing an overview of all questions and their summaries., Receive email alerts and promptly answer questions about the product., Make and maintain an FAQ page to help improve organic growth..
Is there a free trial available for SMPS Product Question & Answer?
No, SMPS Product Question & Answer does not offer any free trial.
What are the pricing plans for SMPS Product Question & Answer?
The app has 3 pricing plans: 1 free and 2 paid. The paid plans cost $1.99/month, $4.99/month and have no free trial period.
How does billing work for SMPS Product Question & Answer?
SMPS Product Question & Answer uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, SMPS Product Question & Answer allows its subscribers to cancel or upgrade their subscription plan at any time.
Does SMPS Product Question & Answer offer customer support?
Yes, SMPS Product Question & Answer offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, SMPS Product Question & Answer offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is SMPS Product Question & Answer compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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4.8★★★★★198 reviews · 96.0% positive
Writing reviews on ShopDigest is coming soon.
- LELEDSpace★★★★★
We utilise numerous Symprosys apps - all good and backed by excellent support.
- SSStreacom Shop★★★★★
We have a ticket support system, but having this embedded in our shop to quickly and efficiently answer FAQs has proven to be very useful. It gives customers a quick way to ask product specific questions and for us to easily add FAQs based on them.More importantly, whenever we ran into any issues or felt that something should be improved, the developer has been very responsive in solving it, something we must give praise for.
- MMMAHA México★★★★★
This application is very useful for us, the technicians gave us excellent service!!
- THTimothy Hay Australia★★★★★
Excellent app and great support. Really helps to generate interest in our products.
- FEFeiyuTech★★★★★
Highly recommended — they helped us solve the problem quickly and accurately.
- THThreeface★★★★★
Excellent app with very good support team! I've contacted to solve a problem I had and they had been very fast and professional so I really suggest this app!
- DGDestination Gold Detectors★★★★★
On August 8, 2024, I want to express positive praise once again for Simprosys Q and A app. Even after many years of using it, this app remains one of our all-time favorites. It is extremely useful, easy to implement, and cost-effective. The app support is also fast, hands-on, and the communication is excellent and pleasant. Today I would like to give an extra thank you to Milan!The original review for Simprosys' apps:This app comes with app support that is extremely helpful if you, like us, feel at all confused with your Google merchant center, tag manager set-up, etc. Their product is all-encompassing and very well organized and the support is very fast and very efficient!!! - This was for Simprosys Google Shopping App. ...Regarding the "Product Review and Answers" app, same great company, equally impressive product, and support. We have used this app for a few years already, it is perfect for adding info and SEO to your product pages...It helps with creating more credibility with your customers, it allows you to add extra pieces of information to your product page that might not fit into the format of the product description, it opens up another channel of communications for you and your site visitors, and it benefits SEO, all this for a very small and affordable price. ...In addition, this app also integrates, FOR FREE with Klaviyo. 5 STARS on MULTIPLE LEVELS!
- PPPoker Provoke★★★★★
Love the app. I'm able to answer my customers questions right on my product page for anyone to see. That way, if anyone has the same question, it'll already have been answered for them. Huge upgrade for my website and a neccesity.
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