by Recart
Text Message Marketing: Promotions, Forgotten Cart, Alerts & More
Free plan · From $299/mo · 7d trial
Convertway: WhatsApp, SMS, RCS Shopify App by Shipway
ConvertWay: Enhance your marketing efforts with SMS and Whatsapp campaigns and automations. Increase subscribers using Optin popups. Transform Path - Strong SMS & Whatsapp Marketing Automation Tool
4.6 248 reviewsPaid from $99/month
Pros and cons
Pros and cons of Convertway: WhatsApp, SMS, RCS
Pros
- Easy Setup and Integration: Quick installation and straightforward configuration streamline onboarding for new users.
- User-Friendly Interface: Intuitive dashboard and clean design enable efficient navigation and management of messaging campaigns.
- Efficient Messaging Automation: Automated notifications for order updates, shipping, and abandoned carts enhance customer engagement and reduce manual effort.
- Highly Responsive Customer Support: Frequent positive feedback on prompt, knowledgeable, and friendly support teams, including dedicated account managers.
Cons
- Service Outages and Reliability Issues: Several reports of service disruptions where messages were not delivered and money was deducted without resolution.
- Poor Refund and Cancellation Handling: Significant complaints about difficulties in obtaining refunds for unused credits or cancelled subscriptions, with instances of ongoing charges post-cancellation.
Screenshots
About the app
Transform Path - Strong SMS & Whatsapp Marketing Automation Tool
- Pre-approved campaign templates: Send custom campaigns using pre-approved templates from the library.
- Opt-in Popups Revenue: Create a list of SMS/WhatsApp subscribers through effective sign-up popups to increase earnings.
- Engaging Buyers: Send a scratch card to attract customers.
- Targeted Segments: Make specific groups that boost your sales significantly.
- Feedback Collection: Gather feedback via WhatsApp and text messages.
Keywords
WhatsApp marketing Shopify appsSMS campaigns Shopify appscart recovery Shopify appscustomer retention Shopify appsWhatsApp chatbot Shopify appsInstagram DM Shopify appsgamification marketing Shopify appsscratch card Shopify appssegment targeting Shopify appsopt-in popups Shopify appspre-approved templates Shopify appscustomer support Shopify appsboost sales Shopify appsWhatsApp integration Shopify appsSMS subscribers Shopify apps
Key features
- Launch targeted WhatsApp and SMS campaigns using a library of pre-approved messaging templates.
- Grow your SMS and WhatsApp subscriber lists with effective opt-in popups for increased revenue.
- Engage customers with gamification tools like scratch cards to incentivize purchases and participation.
Pricing
Convertway: WhatsApp, SMS, RCS pricing plans
Premium
$99 /month
- SMS/Whatsapp/RCS/Facebook/Instagram
- Subscriber Opt-in Tool (3000 Subscriber)
- Basic Customer Segmentation
- Scheduled Campaigns & Custom Automation
- Customized/Carousel Templates
Enterprise
$499 /month
- All Premium Features + Email Marketing
- AI Voice Agent (Checkouts, COD, Support)
- AI Chatbots - WhatsApp and Website
- Unlimited Subscriber Optins
- Segmentation and Analytics
Not sure which plan to pick? Discuss Premium or Enterprise plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Convertway: WhatsApp, SMS, RCS costs for each of the plan(s)
The app has 2 pricing plans: 0 free and 2 paid. The paid plans offered by Convertway: WhatsApp, SMS, RCS are Premium, Enterprise.
The details of the plans are outlined below.
- Premium: the Premium plan costs $99 and has no free trial period. The plan offers a host of features, including SMS/Whatsapp/RCS/Facebook/Instagram, Subscriber Opt-in Tool (3000 Subscriber), Basic Customer Segmentation, Scheduled Campaigns & Custom Automation, Customized/Carousel Templates, Unified CHAT Inbox (WA,EMAIL,FB,INSTA)++, Agent Support & Auto-Assign, Scratch Card Links.
- Enterprise: the Enterprise plan costs $499 and has no free trial period. The plan offers a host of features, including All Premium Features + Email Marketing, AI Voice Agent (Checkouts, COD, Support), AI Chatbots - WhatsApp and Website, Unlimited Subscriber Optins, Segmentation and Analytics, Branding Customizations, Dedicated Account & Onboarding Manager, SMART RETRY - boost delivery on WHATSAPP.
Convertway: WhatsApp, SMS, RCS price summary
| Pricing summary | From $99/month |
| Total pricing plan(s) | 2 |
| Number of free plan(s) | 0 |
| Number of paid plan(s) | 2 |
| Cost of paid plan(s) | $99, $499 |
| Free trial available | No |
For further information regarding Convertway: WhatsApp, SMS, RCS pricing plans, see the official website.
Comparison
Top Convertway: WhatsApp, SMS, RCS alternatives — detailed comparison
The table below highlights the crucial differences between Convertway: WhatsApp, SMS, RCS and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.5 ★ (238 reviews) | 4.7 ★ (487 reviews) | 4.1 ★ (30 reviews) | |
| Developed by | Shipway | Recart | Zegsu Software Solutions LLP | |
| Launch date | 17 January 2017 | 4 July 2016 | 7 April 2020 | |
| Pricing | $99/month, $499/month | Free, $299/month | Free, $19/month | |
| Objective | Transform Path - Strong SMS & Whatsapp Marketing Automation Tool | Text Message Marketing: Promotions, Forgotten Cart, Alerts & More | Retrieve lost carts using text message and SMS advertising. | |
| Categories | SMS marketing, Abandoned cart | Abandoned cart, SMS marketing | Abandoned cart, SMS marketing | |
| Key features & highlights | ||||
| Purpose | ConvertWay: Enhance your marketing efforts with SMS and Whatsapp campaigns and automations. Increase subscribers using Optin popups. | Save money and boost sales with our complete SMS marketing service and customized AI text campaigns. | SMSGo is a comprehensive app that combines SMS marketing, order alerts, shopping cart recovery, and SMS upsell features. | |
| Features list |
|
|
| |
| Highlights | — | — | — | |
| User reviews and ratings | ||||
| Recommended | 91.1% | 92.8% | 83.9% | |
| Pros |
|
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| |
| Cons |
|
|
| |
| Pricing and plans | ||||
| Total pricing plans | 2 | 2 | 2 | |
| Free plan | Not available | Available | Available | |
| Free trial | No | Yes, for 7 day(s) | No | |
| Technical information | ||||
| Rating | 4.5 ★ | 4.7 ★ | 4.1 ★ | |
| Total reviews | 248 | 488 | 31 | |
| Launch date | 17 January 2017 | 4 July 2016 | 7 April 2020 | |
More details about Convertway: WhatsApp, SMS, RCS
Product description
The Convert Way is an automation platform for WhatsApp and SMS marketing. It allows you to recover abandoned carts, reactivate dormant customers and conduct marketing campaigns via WhatsApp and SMS to enhance revenue, expand subscriber lists, and boost customer loyalty.
AI summary
The app provides integrated SMS and WhatsApp marketing and notification tools for Shopify stores, enabling automated customer communications such as order confirmations, shipping updates, abandoned cart recovery, and promotional campaigns. It features bulk messaging, message scheduling, customizable flows, chatbot capabilities, and supports segmentation for targeted outreach. The platform is noted for its user-friendly dashboard, simple setup, and support for multi-channel messaging, including RCS and SMS within a single plan. Customer support is frequently described as highly responsive and helpful, assisting with onboarding and ongoing troubleshooting. The app is valued for driving customer engagement, improving cart recovery rates, and streamlining marketing efforts, with flexible pricing and international coverage. However, some limitations exist, including issues with message delivery reliability, billing disputes, lack of opt-out options for customers, limited reporting and analytics, and concerns about customer data removal. There are several reports of service outages, unresolved refunds, and persistent technical issues, especially for users on paid plans, as well as allegations of poor business practices. Overall, while the app is powerful and offers a wide feature set for direct messaging marketing and automation, potential operational and support risks should be considered.
Support
For any questions, concerns, or assistance with Convertway: WhatsApp, SMS, RCS, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected].
Language support
Details of the Convertway: WhatsApp, SMS, RCS are available in various languages on the Shopify app store, including English.
Convertway: WhatsApp, SMS, RCS support information in a nutshell
| Support email | contact |
| Contact number(s) | Not available |
| FAQ page | Not available |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that Convertway: WhatsApp, SMS, RCS seamlessly integrates with are given below.
CheckoutCheckout AppsJudge.me - KlaviyoMoEngageReview Collection AppsShipping & Order Tracking AppsStamped.io
Developer
| Name | Shipway |
| Profile | See all apps by Shipway |
| Website | View developer profile |
| Address | #345-48, Spaze It park, sector 49, Gurgaon, HR, 122002 |
Installation
How to install Convertway: WhatsApp, SMS, RCS on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Shipway team.
2
The developer gets in touch
Shipway contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.6
★★★★★
248 total reviews
Convertway: WhatsApp, SMS, RCS has an overall rating of 4.6 stars from a total of 248 reviews on the Shopify app store. Of these, 226 (91.1%) are positive, 2 (0.8%) are neutral, and 20 (8.1%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★the daily rootinefrom India · 26 October 2026
The ROI has been a huge win for us. We're 6X ROAS on UTM-level attribution, which gives us a much clearer picture of the revenue we’re actually driving from ConvertWay, beyond just click-based attribution. We use WhatsApp and AI Voice calls for abandoned cart recovery which helps us reach more shoppers without having to call everyone manually. We also use AI Voice & WhatsApp for COD order confirmation and address verification.Ayush, Adarsh and Jyoti have been really helpful throughout, and it’s been great working with the team. Looking forward to exploring more with them!
★★★★★penpencilinkfrom India · 22 October 2026
Our experience with Convertway has been good so far. The platform is easy to use, and the team has been supportive and helpful throughout. They have been guiding us in improving our WhatsApp marketing campaigns and overall conversion performance. Whenever we have questions or need assistance, the team is responsive and provides helpful solutions. We appreciate their continued support and look forward to achieving better results with Convertway.
★★★★★pluss.infrom India · 22 October 2026
Great experience with ConvertWay! Special thanks to Shivani and Jyoti for making the onboarding process smooth and helping us quickly set up some really effective automated flows. The support has been excellent, and the platform is easy to get started with. Highly recommended!
★★★★★HEllO EDCfrom India · 21 October 2026
Convertway has been a great tool for managing our WhatsApp marketing. The platform is easy to use, and the team provides clear guidance to help us understand and use its features effectively.Whenever we face any issues or have queries, Arindam from the support team is quick to respond and help us find a solution. This makes a big difference in keeping our campaigns and automated flows running smoothly without unnecessary delays.Overall, it has been a good experience working with Convertway. Special thanks to Arindam for his prompt support and assistance!
★★★★★Shanu Baba Herbal Hair Treatmentfrom India · 15 October 2026
Working with Convertway has been a great experience. Mihir and the team were responsive and knowledgeable throughout. Since we started, we’ve seen a significant drop in RTOs, and our conversions have gone up as well. Highly recommended for any D2C brand.
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#5
suggested products · Two-way messaging
Total reviews
248
▲ 9 vs 30 days ago
Average rating
4.6 ★
▼ 0.01 vs 30 days ago
Top market
IN
93.0% of installs · ▲ 1.16%
Category & keyword rankings
Position and market share today
| Keywordsuggested products | #5 | 34.6% ▲34.6 |
| KeywordTwo-way messaging | #5 | 0.4% ▲0.3 |
| KeywordFeedback requests | #8 | 0.1% ▲0.1 |
| KeywordWin-back campaigns | #8 | 0.1% ▲0.1 |
Reviews trend
Cumulative reviews · last 6 months
221 → 248 reviews · rating 4.6★ (−0.01)
Ranks #5 in 2 of 10 App Store groups tracked.Open full charts →
Convertway: WhatsApp, SMS, RCS FAQs
How do I install the Convertway: WhatsApp, SMS, RCS Shopify app?
To install Convertway: WhatsApp, SMS, RCS on your Shopify store, click on the Convertway: WhatsApp, SMS, RCS installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Convertway: WhatsApp, SMS, RCS on your Shopify store, then contact us now.
What are the key features of Convertway: WhatsApp, SMS, RCS?
The key features offered by Convertway: WhatsApp, SMS, RCS to Shopify store owners are:
- Recover abandoned carts via WhatsApp, RCS, SMS & Email automation flows
- Unified multi-agent omnichannel inbox for WhatsApp, RCS, Instagram & Email
- Boost sales with SMS/RCS, WhatsApp broadcast campaign, email campaigns & catalog
- Use AI Voice Agent to help convert abandoned cart shoppers and increase revenue
- Drive conversions with personalized journey, segmentation, & dynamic discounting
Does Convertway: WhatsApp, SMS, RCS integrate with other Shopify apps or tools?
Yes, Convertway: WhatsApp, SMS, RCS seamlessly integrates with other Shopify apps or tools, such as Send custom campaigns using pre-approved templates from the library., Create a list of SMS/WhatsApp subscribers through effective sign-up popups to increase earnings., Send a scratch card to attract customers..
Is there a free trial available for Convertway: WhatsApp, SMS, RCS?
No, Convertway: WhatsApp, SMS, RCS does not offer any free trial.
What are the pricing plans for Convertway: WhatsApp, SMS, RCS?
The app offers 2 paid plans, which cost $99/month, $499/month and have no free trial period.
How does billing work for Convertway: WhatsApp, SMS, RCS?
Convertway: WhatsApp, SMS, RCS uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Convertway: WhatsApp, SMS, RCS allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Convertway: WhatsApp, SMS, RCS offer customer support?
Yes, Convertway: WhatsApp, SMS, RCS offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Is Convertway: WhatsApp, SMS, RCS compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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4.6★★★★★248 reviews · 91.1% positive
Writing reviews on ShopDigest is coming soon.
- TDthe daily rootine★★★★★
The ROI has been a huge win for us. We're 6X ROAS on UTM-level attribution, which gives us a much clearer picture of the revenue we’re actually driving from ConvertWay, beyond just click-based attribution. We use WhatsApp and AI Voice calls for abandoned cart recovery which helps us reach more shoppers without having to call everyone manually. We also use AI Voice & WhatsApp for COD order confirmation and address verification.Ayush, Adarsh and Jyoti have been really helpful throughout, and it’s been great working with the team. Looking forward to exploring more with them!
- PEpenpencilink★★★★★
Our experience with Convertway has been good so far. The platform is easy to use, and the team has been supportive and helpful throughout. They have been guiding us in improving our WhatsApp marketing campaigns and overall conversion performance. Whenever we have questions or need assistance, the team is responsive and provides helpful solutions. We appreciate their continued support and look forward to achieving better results with Convertway.
- PLpluss.in★★★★★
Great experience with ConvertWay! Special thanks to Shivani and Jyoti for making the onboarding process smooth and helping us quickly set up some really effective automated flows. The support has been excellent, and the platform is easy to get started with. Highly recommended!
- HEHEllO EDC★★★★★
Convertway has been a great tool for managing our WhatsApp marketing. The platform is easy to use, and the team provides clear guidance to help us understand and use its features effectively.Whenever we face any issues or have queries, Arindam from the support team is quick to respond and help us find a solution. This makes a big difference in keeping our campaigns and automated flows running smoothly without unnecessary delays.Overall, it has been a good experience working with Convertway. Special thanks to Arindam for his prompt support and assistance!
- SBShanu Baba Herbal Hair Treatment★★★★★
Working with Convertway has been a great experience. Mihir and the team were responsive and knowledgeable throughout. Since we started, we’ve seen a significant drop in RTOs, and our conversions have gone up as well. Highly recommended for any D2C brand.
- MIMikanix★★★★★
I had a really good experience with Convertway. The overall process was smooth, professional, and well-managed. I would especially like to appreciate Preeti for her excellent support and coordination throughout the process.She was very helpful, responsive, and always ready to clarify any doubts and assist whenever required. Her communication and follow-up made the entire experience much easier and hassle-free.Thank you, Preeti, and the entire Convertway team for the great service. Highly recommended!
- AMAmore Mattress★★★★★
A special thanks to the ConvertWay support team and KAM for their excellent service. They are very supportive, responsive, and always available whenever we need assistance. Their quick response and guidance have made our overall experience even better. Overall, ConvertWay has been a reliable and effective platform for improving customer communication and engagement.
- SMSpringfit Mattress★★★★★
We’ve had a really good experience with ConvertWay. The onboarding process was smooth, and the platform is simple to understand and use. The team has been very supportive and quick to respond whenever we needed help. We’ve also seen improvements in customer engagement and abandoned cart recovery. Overall, it has been a valuable addition to our marketing efforts.
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