by Storeware
Free plan · From $7.99/mo
Detective FAQ Chat & Helpdesk Shopify App by Trinity River Software
The Detective FAQ allows you to set up a comprehensive FAQ solution. You can establish your offline customer assistance quickly within minutes. Single app for FAQ, Helpdesk, and Chat
4.9 17 reviewsFreePaid from $4.99/month
Pros and cons
Pros and cons of Detective FAQ Chat & Helpdesk
Pros
- Excellent Customer Support: Responsive, personalized, and fast assistance from the development team.
- User-Friendly Setup: Quick and easy installation with intuitive customization options.
- Effective FAQ Management: Comprehensive features for creating and organizing FAQ sections, including widget functionality.
- Positive Impact on Conversion: Enhances customer experience and streamlines communication for businesses.
Cons
- Android UI Issues: Keyboard interaction problems disrupt usability on Android devices.
- Data Loss Concerns: Reports of the app resetting or erasing user data unexpectedly.
Screenshots
About the app
Single app for FAQ, Helpdesk, and Chat
- Multi-Channel Customer Support: A user-friendly widget with FAQ, chat, email, and order tracking features.
- FAQ Benefits: An FAQ provides quick and effective answers to shopper's questions.
- Boosting Customer Confidence: Add a frequently asked questions (FAQ) section to your products or collections to boost customer trust.
Keywords
FAQ solution Shopify appscustomer support FAQ Shopify appsproduct FAQ Shopify appsFAQ page Shopify appsFAQ chat Shopify appshelpdesk FAQ Shopify appsoffline support FAQ Shopify apps
Key features
- Provides a multi-channel support widget with FAQ, chat, and email options.
- Enhances customer trust with product and collection-specific FAQ sections.
- Offers customizable FAQ templates for improved site aesthetics.
Pricing
Detective FAQ Chat & Helpdesk pricing plans
Free Plan
$0 /month
- Static FAQ Page
- 3 Responsive Templates
- 10 FAQ’s
- 3 Categories
- Basic Editor
Basic Plan
$4.99 /month
- FREE +
- Product FAQs
- Collection FAQs
- 5 Responsive Templates
- Unlimited Questions
Pro Plan
$9.99 /month
- BASIC +
- 8 Responsive Templates
- Unlimited Questions
- Unlimited Categories
- Order Tracking
Not sure which plan to pick? Discuss Free Plan or Basic Plan plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Detective FAQ Chat & Helpdesk costs for each of the plan(s)
The app has 3 pricing plans: 1 free and 2 paid. The free plan offered by Detective FAQ Chat & Helpdesk is Free Plan. The paid plans offered by Detective FAQ Chat & Helpdesk are Basic Plan, Pro Plan.
The details of the plans are outlined below.
- Free Plan: this plan is free forever, incurring no subscription costs. It offers a wide range of features like Static FAQ Page, 3 Responsive Templates, 10 FAQ’s, 3 Categories, Basic Editor, Style Customization.
- Basic Plan: the Basic Plan plan costs $4.99 and comes with a 5-day free trial period. The plan offers a host of features, including FREE +, Product FAQs, Collection FAQs, 5 Responsive Templates, Unlimited Questions, 5 Categories, SEO Boost, Advanced Editor.
- Pro Plan: the Pro Plan plan costs $9.99 and comes with a 5-day free trial period. The plan offers a host of features, including BASIC +, 8 Responsive Templates, Unlimited Questions, Unlimited Categories, Order Tracking.
Detective FAQ Chat & Helpdesk price summary
| Pricing summary | Free plan available. Free trial available. |
| Total pricing plan(s) | 3 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 2 |
| Cost of paid plan(s) | $4.99, $9.99 |
| Free trial available | Yes, for 5 day(s) |
Comparison
Top Detective FAQ Chat & Helpdesk alternatives — detailed comparison
The table below highlights the crucial differences between Detective FAQ Chat & Helpdesk and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.8 ★ (17 reviews) | 5.0 ★ (159 reviews) | 5.0 ★ (483 reviews) | |
| Developed by | Trinity River Software | Storeware | Vegahub Technology Inc. | |
| Launch date | 14 May 2020 | 3 January 2024 | 22 August 2023 | |
| Pricing | Free, $4.99/month, $9.99/month | Free, $7.99/month, $14.99/month, $49.99/month | Free, $19/month, $49/month, $249/month | |
| Objective | Single app for FAQ, Helpdesk, and Chat | — | — | |
| Categories | FAQ | FAQ, Product content | Chat, FAQ | |
| Key features & highlights | ||||
| Purpose | The Detective FAQ allows you to set up a comprehensive FAQ solution. You can establish your offline customer assistance quickly within minutes. | Create AI FAQ pages, product FAQs, FAQ schema, instant answers & live chat with AI Chatbot | Gather tickets in one place, track support's effectiveness, and make sure customers are happy. | |
| Features list |
|
|
| |
| Highlights | — |
| — | |
| User reviews and ratings | ||||
| Recommended | 94.1% | 98.1% | 99.8% | |
| Pros |
|
|
| |
| Cons |
|
|
| |
| Pricing and plans | ||||
| Total pricing plans | 3 | 4 | 4 | |
| Free plan | Available | Available | Available | |
| Free trial | Yes, for 5 day(s) | No | Yes, for 7 day(s) | |
| Technical information | ||||
| Rating | 4.8 ★ | 5.0 ★ | 5.0 ★ | |
| Total reviews | 17 | 158 | 489 | |
| Launch date | 14 May 2020 | 3 January 2024 | 22 August 2023 | |
More details about Detective FAQ Chat & Helpdesk
Product description
The Help Desk widget provides accessible customer support, including searchable FAQs, chat and email options. This allows customers to easily find answers to their questions on a static FAQ page.
AI summary
This Shopify app provides a comprehensive FAQ solution, featuring a customizable widget and static FAQ page to enhance customer support and improve conversion rates. Its strengths include ease of setup, a sleek design, and robust customization options, including preloaded FAQ suggestions for quick deployment. The app is praised for its responsive and personalized customer support, often addressing customization requests promptly. A notable feature is the collapsible FAQ layout, improving readability. However, some limitations exist, particularly on Android mobile devices, where the floating widget’s contact and tracking features may malfunction due to keyboard interference. Additionally, isolated reports indicate occasional data loss or unexpected resets to default settings. The app offers both free and paid plans, with the latter providing advanced functionality, and is frequently recommended for its balance of features, affordability, and support. While generally reliable, minor technical issues may require troubleshooting.
Support
For any questions, concerns, or assistance with Detective FAQ Chat & Helpdesk, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected].
Language support
Details of the Detective FAQ Chat & Helpdesk are available in various languages on the Shopify app store, including English.
Detective FAQ Chat & Helpdesk support information in a nutshell
| Support email | support |
| Contact number(s) | Not available |
| FAQ page | Not available |
| Privacy policy | Privacy details |
| Language support | English |
Integration
The list of top Shopify apps, features or software tools that Detective FAQ Chat & Helpdesk seamlessly integrates with are given below.
No integration details available.
Developer
| Name | Trinity River Software |
| Profile | See all apps by Trinity River Software |
| Website | View developer profile |
| Address | Frisco, TX |
Installation
How to install Detective FAQ Chat & Helpdesk on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Trinity River Software team.
2
The developer gets in touch
Trinity River Software contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.9
★★★★★
17 total reviews
Detective FAQ Chat & Helpdesk has an overall rating of 4.9 stars from a total of 17 reviews on the Shopify app store. Of these, 16 (94.1%) are positive, 1 (5.9%) are neutral, and 0 (0.0%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★Wings E-Storefrom Canada · 26 May 2021
Great apps, looks sleek, free service pack is enough to address most e-commerce needs. Included suggested FAQs questions for those who don't know where to start.
★★★★★Steve Groff's Cedar Meadow Farmfrom United States · 4 May 2021
We've tried several FAQ apps, but really like this one a lot. The UX is really nice and the features and price point fit well. Most importantly, their support is exceptional - personal, thorough and fast. Recommended!
★★★★★Nurse Navfrom Australia · 1 April 2021
Thank you for creating it! The app has been the perfect addition to my site for the FAQ's - And a friend told me you are really responsive for any problems too which is important to me, as I am NOT tech savy.. As I have only just launched my website, I have not had any customer reviews yet, however it ticks all my boxes.
★★★★★Mother Sierrafrom United States · 20 March 2021
This app will really improve your conversion rate and customer experience. great support as well. Thank you!
★★★★★Diecast Model Centrefrom United Kingdom · 9 March 2021
A great app if you're looking for an all-in-one solution for your FAQ needs. It took me a while to get my head in the zone with some features but Caner has been absolutely brilliant in helping me with set up and despite my many emails, nothing seems to be too much trouble. I am now 100% delighted with the look and function we have for our static FAQ page and Support widget which I believe will save precious time by not having to answer the endless same old questions we were getting on Shopify Chat. We've got the Pro plan BTW and consider it is money very well spent. Thoroughly recommended.
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#28
Rich text editor
Total reviews
17
No change vs 30 days ago
Average rating
4.9 ★
0.00 vs 30 days ago
Top market
US
38.4% of installs
Category & keyword rankings
Position and market share today
| KeywordRich text editor | #28 | — |
| KeywordCustom font and color | #32 | — |
| Keywordhelp desk | #33 | — |
| Keywordfaqs | #49 | — |
Reviews trend
Cumulative reviews · last 6 months
17 → 17 reviews · rating steady at 4.9★
Ranks #28 in 1 of 8 App Store groups tracked.Open full charts →
Detective FAQ Chat & Helpdesk FAQs
How do I install the Detective FAQ Chat & Helpdesk Shopify app?
To install Detective FAQ Chat & Helpdesk on your Shopify store, click on the Detective FAQ Chat & Helpdesk installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Detective FAQ Chat & Helpdesk on your Shopify store, then contact us now.
What are the key features of Detective FAQ Chat & Helpdesk?
The key features offered by Detective FAQ Chat & Helpdesk to Shopify store owners are:
- An FAQ answers any questions shoppers may have quickly and efficiently.
- Add an FAQ to any product or collection to enhance your customers confidence.
- Easy to Use Admin to customize your FAQ page
Does Detective FAQ Chat & Helpdesk integrate with other Shopify apps or tools?
Yes, Detective FAQ Chat & Helpdesk seamlessly integrates with other Shopify apps or tools, such as A user-friendly widget with FAQ, chat, email, and order tracking features., An FAQ provides quick and effective answers to shopper's questions., Add a frequently asked questions (FAQ) section to your products or collections to boost customer trust..
Is there a free trial available for Detective FAQ Chat & Helpdesk?
Yes, Detective FAQ Chat & Helpdesk offers a 5-day free trial on all its paid plans.
What are the pricing plans for Detective FAQ Chat & Helpdesk?
The app has 3 pricing plans: 1 free and 2 paid. The paid plans cost $4.99/month, $9.99/month, and come with a 5-day free trial period.
How does billing work for Detective FAQ Chat & Helpdesk?
Detective FAQ Chat & Helpdesk uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Detective FAQ Chat & Helpdesk allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Detective FAQ Chat & Helpdesk offer customer support?
Yes, Detective FAQ Chat & Helpdesk offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Is Detective FAQ Chat & Helpdesk compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
Alternatives
by Vegahub Technology Inc.
Gather tickets in one place, track support's effectiveness, and make sure customers are happy.
Free plan · From $19/mo · 7d trial
Most popular
Most popular Shopify apps on the market
by Judge.me
Product reviews with pictures and videos for credibility and search engine optimization.
Free plan · From $15/mo · 15d trial
by TikTok Inc.
Display your products to billions of TikTok users.
Free
by Shopify
Simplify all tasks and focus on your business.
Free
by Shopify
Increase your brand visibility and communicate with customers on Shop.
Free
4.9★★★★★17 reviews · 94.1% positive
Writing reviews on ShopDigest is coming soon.
- WEWings E-Store★★★★★
Great apps, looks sleek, free service pack is enough to address most e-commerce needs. Included suggested FAQs questions for those who don't know where to start.
- SGSteve Groff's Cedar Meadow Farm★★★★★
We've tried several FAQ apps, but really like this one a lot. The UX is really nice and the features and price point fit well. Most importantly, their support is exceptional - personal, thorough and fast. Recommended!
- NNNurse Nav★★★★★
Thank you for creating it! The app has been the perfect addition to my site for the FAQ's - And a friend told me you are really responsive for any problems too which is important to me, as I am NOT tech savy.. As I have only just launched my website, I have not had any customer reviews yet, however it ticks all my boxes.
- MSMother Sierra★★★★★
This app will really improve your conversion rate and customer experience. great support as well. Thank you!
- DMDiecast Model Centre★★★★★
A great app if you're looking for an all-in-one solution for your FAQ needs. It took me a while to get my head in the zone with some features but Caner has been absolutely brilliant in helping me with set up and despite my many emails, nothing seems to be too much trouble. I am now 100% delighted with the look and function we have for our static FAQ page and Support widget which I believe will save precious time by not having to answer the endless same old questions we were getting on Shopify Chat. We've got the Pro plan BTW and consider it is money very well spent. Thoroughly recommended.
- RJRenate Jewellery★★★★★
I love the fact you can roll up FAQ's to make it easier to read and or find what you are looking for
- DRDropStrap★★★★★
Great app, looks good and very easy to operate .Really recommending this app for the entrepreneurs that needs a time saver
- DADangkeebs★★★★★
Great app with amazing support! This app basically has everything you need to build a successful FAQ page. The widget is also extremely convenient. Support also responds within the same day. They've been great.
About ShopDigest
The Shopify ecosystem, shown through the work
ShopDigest is an independent directory of Shopify work. Developers, agencies and experts publish the projects they’ve actually shipped — migrations, rebuilds, custom apps, headless storefronts — with the results attached.
For merchants, that means judging a partner on evidence instead of a sales page: browse real builds in your category and budget, then reach out directly. For builders, it means one profile that keeps working after the project ships.
No commissions, no pay-to-rank placements. The best work rises because people save and follow it.
More about ShopDigestAbout ShopDigest
Show the work.
Win the work.
A portfolio directory for the Shopify ecosystem — builders publish, merchants browse, nobody buys a better position.