Live chat is enhanced with chatbots for superior customer support.
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Enhance customer service using the FAQ page, consolidated help desk, real-time chat, product tabs, and chatbot. FAQ page, ticket system, live chat, support chatbot, tabs
Pros and cons of SB: Helpdesk, Live Chat & FAQs







FAQ page, ticket system, live chat, support chatbot, tabs
SB: Helpdesk, Live Chat & FAQs pricing plans
Not sure which plan to pick? Discuss Free or Basic plans with us, learn about custom pricing, or get a demo.
The app has 4 pricing plans: 1 free and 3 paid. The free plan offered by SB: Helpdesk, Live Chat & FAQs is Free. The paid plans offered by SB: Helpdesk, Live Chat & FAQs are Basic, Standard, Advanced.
The details of the plans are outlined below.
| Pricing summary | Free to install. Free trial available. |
| Total pricing plan(s) | 4 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 3 |
| Cost of paid plan(s) | $5.99, $19.99, $49.99 |
| Free trial available | Yes, for 14 day(s) |
For further information regarding SB: Helpdesk, Live Chat & FAQs pricing plans, see the official website.
The table below highlights the crucial differences between SB: Helpdesk, Live Chat & FAQs and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.6 ★ (316 reviews) | 4.8 ★ (1,357 reviews) | 4.3 ★ (704 reviews) | |
| Developed by | Shark Byte, Inc | TIDIO LLC | Gorgias Inc. | |
| Launch date | 8 December 2015 | 14 July 2014 | 1 March 2017 | |
| Pricing | Free, $5.99/month, $19.99/month, $49.99/month | Free, $29/month, $29/month, $39/month | $10/month, $60/month, $360/month, $900/month | |
| Objective | FAQ page, ticket system, live chat, support chatbot, tabs | Live chat is enhanced with chatbots for superior customer support. | Better customer satisfaction. Simpler processes. Quick profit increase. | |
| Categories | Helpdesk, Chat | Chat, Helpdesk | Chat, Helpdesk | |
| Key features & highlights | ||||
| Purpose | Enhance customer service using the FAQ page, consolidated help desk, real-time chat, product tabs, and chatbot. | Lyro AI is a customer experience platform offering live chat, chatbot services, ticket processing, email marketing, and more. | Combine all customer support interactions and related orders to promote growth by making customers happier. | |
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| Highlights | — |
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| User reviews and ratings | ||||
| Recommended | 91.7% | 93.5% | 87.0% | |
| Pros |
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| Pricing and plans | ||||
| Total pricing plans | 4 | 4 | 4 | |
| Free plan | Available | Available | Not available | |
| Free trial | Yes, for 14 day(s) | Yes, for 7 day(s) | Yes, for 7 day(s) | |
| Technical information | ||||
| Rating | 4.6 ★ | 4.8 ★ | 4.3 ★ | |
| Total reviews | 315 | 1,360 | 705 | |
| Launch date | 8 December 2015 | 14 July 2014 | 1 March 2017 | |
The HelpCenter app simplifies FAQ page creation and allows customer inquiries from various channels to be centralized in one Help Desk. It offers round-the-clock self-support through a self-service widget and features live chat as well as automated chatbots for real-time accessibility, transforming your customer service into a potential revenue stream.
The app is a Shopify FAQ and help center solution designed to create professional, user-friendly FAQ pages with minimal setup time. Its core features include an intuitive interface for adding and organizing questions, seamless integration with store themes, and a clean, responsive design that enhances customer navigation. Strengths include ease of use, fast deployment, and reliable customer support, often resolving issues promptly. The free plan offers essential functionality, making it accessible for small businesses. However, limitations include restricted customization options for layout, fonts, and colors without CSS adjustments, and the inability to create multiple FAQ pages on some plans. Some users report occasional bugs, such as difficulties deleting older articles or inheriting theme fonts. While praised for its simplicity, advanced customization or SEO features may require paid upgrades. The app is well-suited for stores seeking a straightforward, visually cohesive FAQ solution but may lack flexibility for highly tailored designs.
For any questions, concerns, or assistance with SB: Helpdesk, Live Chat & FAQs, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, SB: Helpdesk, Live Chat & FAQs offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Details of the SB: Helpdesk, Live Chat & FAQs are available in various languages on the Shopify app store, including English.
| Support email | support |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English |
The list of top Shopify apps, features or software tools that SB: Helpdesk, Live Chat & FAQs seamlessly integrates with are given below.
| Name | Shark Byte, Inc |
| Profile | See all apps by Shark Byte, Inc |
| Website | View developer profile |
| Address | 8271 NW 125th Ln, Parkland, FL, 33076 |
How to install SB: Helpdesk, Live Chat & FAQs on your Shopify store
Your name, email and store domain go straight to the Shark Byte, Inc team.
Shark Byte, Inc contacts you directly to arrange setup for your store.
Perfect your store’s functionality without the pressure to move on until you’re ready.
SB: Helpdesk, Live Chat & FAQs has an overall rating of 4.7 stars from a total of 315 reviews on the Shopify app store. Of these, 289 (91.7%) are positive, 4 (1.3%) are neutral, and 22 (7.0%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
Really useful support app with a clean FAQ setup and smooth live chat experience. It keeps customer conversations organized and much easier to manage daily.
We originally installed HelpCenter just for the FAQ section, but eventually started relying on the live chat and support inbox too. Having all customer communication in one place has made handling support much more organized and efficient.
We initially started with HelpCenter to build a clean FAQ page, but over time we began using the helpdesk and chat features as well. Having everything connected, from email inbox to live conversations, has made support much easier to manage.
The FAQ and knowledge setup has been really useful. Customers can quickly find answers without reaching out, and that has reduced our support workload. Combined with the chatbot, it helps handle basic queries even when we are not actively online.
The ticketing system is clean and easy to manage. We can track every customer request without losing context, and the helpdesk makes it simple to assign and resolve queries. It has definitely improved how we handle support internally.
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Position and market share today
| Keywordknowledge base | #7 | 0.1% ▼0.1 |
| Keywordcustomer service | #9 | 0.1% ▲0.0 |
| CategorySupport | #10 | 0.0% ▼0.0 |
| Keywordhelp desk | #11 | 0.0% ▼0.0 |
Cumulative reviews · last 6 months
The key features offered by SB: Helpdesk, Live Chat & FAQs to Shopify store owners are:
Yes, SB: Helpdesk, Live Chat & FAQs seamlessly integrates with other Shopify apps or tools, such as Unlimited FAQs: Personalize with custom CSS, enhance Google SEO snippets, and manage translation, import/export of FAQs., Chatbot & Real-Time Customer Support: Enable immediate connections between your customers and your business., Help Desk ticket solution: address questions from different sources in one location..
Yes, SB: Helpdesk, Live Chat & FAQs offers a 14-day free trial on all its paid plans.
The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $5.99/month, $19.99/month, $49.99/month, and come with a 14-day free trial period.
SB: Helpdesk, Live Chat & FAQs uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Yes, SB: Helpdesk, Live Chat & FAQs allows its subscribers to cancel or upgrade their subscription plan at any time.
Yes, SB: Helpdesk, Live Chat & FAQs offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, SB: Helpdesk, Live Chat & FAQs offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
Live chat is enhanced with chatbots for superior customer support.
Better customer satisfaction. Simpler processes. Quick profit increase.
Most popular Shopify apps on the market
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Really useful support app with a clean FAQ setup and smooth live chat experience. It keeps customer conversations organized and much easier to manage daily.
Hi Elvora teamGlad to hear you are having a smooth experience with HelpCenter, and thank you for the valuable feedback!Please on't hesitate to reach out in case any issues or questions arise, the support team is available 24/7. Best regards, HelpCenter team
We originally installed HelpCenter just for the FAQ section, but eventually started relying on the live chat and support inbox too. Having all customer communication in one place has made handling support much more organized and efficient.
Hello Polandbay team!Thank you for taking the time to leave a review! We really appreciate the feedback. We're glad to hear you are using HelpCenter to it's fullest! Please let us know in case you have any questions or suggestions, our support team is always there to help.Best regards, HelpCenter team
We initially started with HelpCenter to build a clean FAQ page, but over time we began using the helpdesk and chat features as well. Having everything connected, from email inbox to live conversations, has made support much easier to manage.
Hi, Polvanta!We happy to hear that you are satisfied with the app and the ticketing system! Your feedback means a lot to us.If there is anything we can do to improve your experience, please do not hesitate to let us know :)Best regards,HelpCenter team
The FAQ and knowledge setup has been really useful. Customers can quickly find answers without reaching out, and that has reduced our support workload. Combined with the chatbot, it helps handle basic queries even when we are not actively online.
Hi Aurielle London team!Thank you so much for your thoughtful feedback. We truly appreciate you taking the time to share your experience. Any time you need assistance, our support team is always here and happy to help. We’re grateful to have you with us!Best regards, HelpCenter team
The ticketing system is clean and easy to manage. We can track every customer request without losing context, and the helpdesk makes it simple to assign and resolve queries. It has definitely improved how we handle support internally.
Hi BritDrive Hub,Thank you for your thoughtful review!We’re really happy to hear that the ticketing system is helping your team stay organized and keep full context on customer requests. It’s great to know it’s making your internal support workflow smoother and more efficient.If there’s ever anything we can improve or assist with, we’re always here :)Best regards,HelpCenter team
What I like most is how everything connects. Live chat, helpdesk, and FAQ all work together instead of feeling like separate tools. It helps us respond faster and keeps our communication consistent across the board.
Hi, Aokami Store team!Thank you for taking your time to provide thoughtful feedback! We are glad to hear you enjoy using HelpCenter as a complete package.Please don't hesitate to reach out in case you ever have any issues or questions!Best regards,HelpCenter Team
Fantastic app with real results! The LLM outreach feature really stands out. It feels like my store is actively being promoted to AI tools. Plus, the reporting dashboard is clean and easy to understand.
Hello ClenoxHome team!Thank you so much for your thoughtful feedback! We're thrilled to hear that you're seeing real results and that the LLM outreach feature is making a meaningful impact for your store. It’s great to know the reporting dashboard is helping you stay informed with ease—that’s exactly what we aim for. If you ever have suggestions or need support, we’re always here to help!Kind regards, HelpCenter Team
This is a very useful app that makes customer support much easier to manage. It helps create a clean and organized FAQ section, allowing customers to quickly find answers. simple to set up, user-friendly, and works smoothly within a Shopify store. Overall, it’s a great tool for improving customer experience and reducing support workload.Highly recommended.
Hi, Algérie Adresse!Thank you for sharing your feedback! We're glad you found the app useful.If questions about the app arise, please reach out to us! Best regards,HelpCenter team
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