SB: Helpdesk, Live Chat & FAQs Shopify App
by Shark Byte, IncEnhance customer service using the FAQ page, consolidated help desk, real-time chat, product tabs, and chatbot. FAQ page, ticket system, live chat, support chatbot, tabs
4.5
(381)
Elvora, United States
Really useful support app with a clean FAQ setup and smooth live chat experience. It keeps customer conversations organized and much easier to manage daily.
Install in your Shopify Store
SB: Helpdesk, Live Chat & FAQs Charts
Track SB: Helpdesk, Live Chat & FAQs's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of SB: Helpdesk, Live Chat & FAQs
Pros
Ease of Use: The app is consistently praised for its intuitive setup and straightforward navigation.
Professional Appearance: Users highlight the clean, polished look of the FAQ pages it generates.
Fast Setup: Many reviews note the ability to create and deploy FAQ pages in minutes.
Responsive Customer Support: Frequent mentions of quick, helpful, and friendly assistance from the support team.
Cons
Limited Customization in Free Plan: Users express frustration over restricted styling options (e.g., fonts, colors) without coding.
Bugs on Specific Features: Issues like undeletable older articles or font inheritance problems are noted.
Screenshots
About the App
FAQ page, ticket system, live chat, support chatbot, tabs
- Enhanced FAQ Features: Unlimited FAQs: Personalize with custom CSS, enhance Google SEO snippets, and manage translation, import/export of FAQs.
- Real-time customer communication: Chatbot & Real-Time Customer Support: Enable immediate connections between your customers and your business.
- Centralized ticketing system: Help Desk ticket solution: address questions from different sources in one location.
- Tab Descriptions: Tabs for products including descriptions (assign them by product type, collection, or seller)
- Integrated self-service widget: Widget for self-service, works with order tracking, frequently asked questions, and contact form.
Keywords
Key Features
- Create unlimited FAQs with AI-powered ChatGPT-4 for instant content generation.
- Translate FAQs seamlessly into multiple languages using LangShop integration.
- Centralize customer inquiries from email, live chat, and social media in one inbox.
Pricing
SB: Helpdesk, Live Chat & FAQs Pricing Plans
Free
$0/month
Helpdesk: 10 tickets/month
Limited FAQs (customizable) & templates
Knowledge Base: Up to 10 Articles
Widget with FAQs, order tracking
Unlimited product-specific tabs
Basic
$5.99/month
Helpdesk: 50 tickets/month
Everything in Free, plus:
Unlimited FAQs (integrated with OpenAI)
Knowledge Base: Unlimited Articles
Multilingual FAQs (up to 3)
Standard
$19.99/month
Helpdesk: 300 tickets/month
Everything in Basic, plus:
FAQ translations (up to 5)
Knowledge Base: Unlimited Articles
Overall & per agent performance report
Advanced
$49.99/month
Helpdesk: 1000 tickets/month
Everything in Standard, plus:
Unlimited FAQ translations
Knowledge Base: Unlimited Articles
Prioritized support
Not sure which plan to pick? Discuss Free or Basic plans with us, learn about custom pricing, or get a demo.
Here's an overview of SB: Helpdesk, Live Chat & FAQs costs for each of the plan(s):
The app has 4 pricing plans: 1 free and 3 paid. The free plan(s) offered by SB: Helpdesk, Live Chat & FAQs: (Free). The paid plan(s) offered by SB: Helpdesk, Live Chat & FAQs: (Basic, Standard, Advanced).
The details of the plan(s) are outlined below:
Free: This plan is free forever, incurring no subscription costs. It offers a wide range of features like Helpdesk: 10 tickets/month, Limited FAQs (customizable) & templates, Knowledge Base: Up to 10 Articles, Widget with FAQs, order tracking, Unlimited product-specific tabs, 1 active live chat at a time, 1 chatbot, 5 FAQ articles.
Basic: The Basic plan costs $5.99 and comes with a 14-day free trial period. The plan offers a host of features, including Helpdesk: 50 tickets/month, Everything in Free, plus:, Unlimited FAQs (integrated with OpenAI), Knowledge Base: Unlimited Articles, Multilingual FAQs (up to 3), Unlimited shared tabs, Unlimited chatbots, Unlimited support agents.
Standard: The Standard plan costs $19.99 and comes with a 14-day free trial period. The plan offers a host of features, including Helpdesk: 300 tickets/month, Everything in Basic, plus:, FAQ translations (up to 5), Knowledge Base: Unlimited Articles, Overall & per agent performance report.
Advanced: The Advanced plan costs $49.99 and comes with a 14-day free trial period. The plan offers a host of features, including Helpdesk: 1000 tickets/month, Everything in Standard, plus:, Unlimited FAQ translations, Knowledge Base: Unlimited Articles, Prioritized support, Overall & per agent performance report.
SB: Helpdesk, Live Chat & FAQs Price Summary
| Pricing summary | Free to install. Free trial available. |
| Total Pricing Plan(s) | 4 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 3 |
| Cost of Paid Plan(s) | $5.99, $19.99, $49.99 |
| Free trial available | Yes, for 14 day(s) |
For further information regarding SB: Helpdesk, Live Chat & FAQs app pricing plans, see the official website.
SB: Helpdesk, Live Chat & FAQs Shopify App Discounts
If you are looking for discounts on SB: Helpdesk, Live Chat & FAQs app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Shark Byte, Inc to secure better deals on the SB: Helpdesk, Live Chat & FAQs app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about SB: Helpdesk, Live Chat & FAQs
“Really useful support app with a clean FAQ setup and smooth live chat experience. It keeps customer conversations organized and much easier to manage daily.”
“We originally installed HelpCenter just for the FAQ section, but eventually started relying on the live chat and support inbox too. Having all customer communication in one place has made handling support much more organized and efficient.”
“We initially started with HelpCenter to build a clean FAQ page, but over time we began using the helpdesk and chat features as well. Having everything connected, from email inbox to live conversations, has made support much easier to manage.”
Trusted By
Trusted by the best Shopify stores
Elvora
United States
Polandbay
Poland
Polvanta
Poland
Aurielle London
United Kingdom
BritDrive Hub
United Kingdom
Aokami Store
Japan
ClenoxHome
United Kingdom
Algérie Adresse
United States
Enhance customer service using the FAQ page, consolidated help desk, real-time chat, product tabs, and chatbot.
Easy FAQ in 10 minutes
Make a user-friendly FAQ page from the start. Give your customers a straightforward way to instantly find their answers.
Customer service helpdesk
Manage all customer queries from Help Center, including email, Live Chat, Chatbot, and FB Messenger, on one platform to save time.
Product details sections
Create top-notch, fully adjustable tabs for your product page. Choose between specific, shared, or static content tabs depending on your requirements.
Comparison
Top SB: Helpdesk, Live Chat & FAQs Alternatives Detailed Comparison
The table below highlights the crucial differences between SB: Helpdesk, Live Chat & FAQs and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.5(243 reviews) | 4.9(54 reviews) | |
| Developed by | Shark Byte, Inc | QuickCEP | |
| Launch Date | 12/8/2015 | 1/5/2022 | |
| Pricing | Free, $5.99/month, $19.99/month, $49.99/month | Free, $99/month, $199/month, $899/month | |
| Objective | FAQ page, ticket system, live chat, support chatbot, tabs | Expand your business using Chatbots and Marketing Automation. | |
| Categories | Helpdesk, Chat | Chat, Helpdesk | |
| Key Features & Highlights | |||
| Purpose | Enhance customer service using the FAQ page, consolidated help desk, real-time chat, product tabs, and chatbot. | QuickCEP offers various solutions like smart shopping guide BOT, and marketing automation. | |
| Features List |
|
| |
| Highlights | - |
| |
| User Reviews and Ratings | |||
| Recommended % | 91.8% | 98.2% | |
| Pros |
|
| |
| Cons |
|
| |
| Pricing and Plans | |||
| Total Pricing Plans | 4 | 4 | |
| Free Plan | Available | Available | |
| Free Trial | Yes, for 14 day(s) | No | |
| Technical Information | |||
| Rating | 4.5 | 4.9 | |
| Total Reviews | 381 | 81 | |
| Launch Date | 12/8/2015 | 1/5/2022 | |
| SD Points | 8 | N/A | |
More Details About SB: Helpdesk, Live Chat & FAQs
Product Description
The HelpCenter app simplifies FAQ page creation and allows customer inquiries from various channels to be centralized in one Help Desk. It offers round-the-clock self-support through a self-service widget and features live chat as well as automated chatbots for real-time accessibility, transforming your customer service into a potential revenue stream.
AI Summary
The app is a Shopify FAQ and help center solution designed to create professional, user-friendly FAQ pages with minimal setup time. Its core features include an intuitive interface for adding and organizing questions, seamless integration with store themes, and a clean, responsive design that enhances customer navigation. Strengths include ease of use, fast deployment, and reliable customer support, often resolving issues promptly. The free plan offers essential functionality, making it accessible for small businesses. However, limitations include restricted customization options for layout, fonts, and colors without CSS adjustments, and the inability to create multiple FAQ pages on some plans. Some users report occasional bugs, such as difficulties deleting older articles or inheriting theme fonts. While praised for its simplicity, advanced customization or SEO features may require paid upgrades. The app is well-suited for stores seeking a straightforward, visually cohesive FAQ solution but may lack flexibility for highly tailored designs.
Support
For any questions, concerns, or assistance with SB: Helpdesk, Live Chat & FAQs, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected]. Additionally, SB: Helpdesk, Live Chat & FAQs offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
SB: Helpdesk, Live Chat & FAQs Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | FAQ details |
| Privacy Policy: | Privacy details |
| Language Support: | English |
Integration
The list of top Shopify apps or features or software tools that SB: Helpdesk, Live Chat & FAQs seamlessly integrates are given below:
Developer
Name: Shark Byte, Inc
Website: /partners/shark-byte-inc
Address: 8271 NW 125th Ln, Parkland, FL, 33076
Looking to install SB: Helpdesk, Live Chat & FAQs app on your store?
ShopDigest helps businesses upgrade their Shopify stores by offering easy app installation services.
Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
- Lowest pricing guaranteed (starts at just $10/hour)
Customer Reviews
SB: Helpdesk, Live Chat & FAQs has an overall rating of 4.6 stars from a total of 381 reviews on the Shopify app store. Of these, 350 (91.9%) are positive, 6 (1.6%) are neutral, and 25 (6.6%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
Really useful support app with a clean FAQ setup and smooth live chat experience. It keeps customer conversations organized and much easier to manage daily.
Really useful support app with a clean FAQ setup and smooth live chat experience. It keeps customer conversations organized and much easier to manage daily.
We originally installed HelpCenter just for the FAQ section, but eventually started relying on the live chat and support inbox too. Having all customer communication in one place has made handling support much more organized and efficient.
We originally installed HelpCenter just for the FAQ section, but eventually started relying on the live chat and support inbox too. Having all customer communication in one place has made handling support much more organized and efficient.
We initially started with HelpCenter to build a clean FAQ page, but over time we began using the helpdesk and chat features as well. Having everything connected, from email inbox to live conversations, has made support much easier to manage.
We initially started with HelpCenter to build a clean FAQ page, but over time we began using the helpdesk and chat features as well. Having everything connected, from email inbox to live conversations, has made support much easier to manage.
The FAQ and knowledge setup has been really useful. Customers can quickly find answers without reaching out, and that has reduced our support workload. Combined with the chatbot, it helps handle basic queries even when we are not actively online.
The FAQ and knowledge setup has been really useful. Customers can quickly find answers without reaching out, and that has reduced our support workload. Combined with the chatbot, it helps handle basic queries even when we are not actively online.
The ticketing system is clean and easy to manage. We can track every customer request without losing context, and the helpdesk makes it simple to assign and resolve queries. It has definitely improved how we handle support internally.
The ticketing system is clean and easy to manage. We can track every customer request without losing context, and the helpdesk makes it simple to assign and resolve queries. It has definitely improved how we handle support internally.
Video Demo and Screenshots
Product Screenshots
Installation Steps
How to install SB: Helpdesk, Live Chat & FAQs on your Shopify store
Find your app
Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
SB: Helpdesk, Live Chat & FAQs FAQ's
How do I install the SB: Helpdesk, Live Chat & FAQs Shopify app?
To install SB: Helpdesk, Live Chat & FAQs app on your Shopify store, click on the SB: Helpdesk, Live Chat & FAQs installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install SB: Helpdesk, Live Chat & FAQs on your Shopify store, then contact us now.
What are the key features of SB: Helpdesk, Live Chat & FAQs?
The key features offered by SB: Helpdesk, Live Chat & FAQs to Shopify store owners are:
- ✅Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- ✅25+ templates: for FAQ page, self-service widget, contact form, product tabs
- ✅Easily add product tabs, share content across multiple products with shared tabs
- ✅Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- ✅Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
Does SB: Helpdesk, Live Chat & FAQs integrate with other Shopify apps or tools?
Yes, SB: Helpdesk, Live Chat & FAQs seamlessly integrates with other Shopify apps or tools, such as Unlimited FAQs: Personalize with custom CSS, enhance Google SEO snippets, and manage translation, import/export of FAQs., Chatbot & Real-Time Customer Support: Enable immediate connections between your customers and your business., Help Desk ticket solution: address questions from different sources in one location..
Is there a free trial available for SB: Helpdesk, Live Chat & FAQs?
Yes, SB: Helpdesk, Live Chat & FAQs offers 14 days free trial on all its paid plans.
What are the pricing plans for SB: Helpdesk, Live Chat & FAQs?
The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $5.99/month, $19.99/month, $49.99/month, and come with a 14-day free trial period.
How does billing work for SB: Helpdesk, Live Chat & FAQs?
SB: Helpdesk, Live Chat & FAQs uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, SB: Helpdesk, Live Chat & FAQs allows its subscribers to cancel or upgrade their subscription plan at any time.
Does SB: Helpdesk, Live Chat & FAQs offer customer support? How can I get assistance?
Yes, SB: Helpdesk, Live Chat & FAQs offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Additionally, SB: Helpdesk, Live Chat & FAQs offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is SB: Helpdesk, Live Chat & FAQs compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
Alternatives
See all Alternatives to SB: Helpdesk, Live Chat & FAQs Shopify App.
Most Popular
Most popular Shopify apps on the market
