SB: Helpdesk Ticketing & FAQs by Shark Byte, Inc
Enhance customer service using the FAQ page, consolidated help desk, real-time chat, product tabs, and chatbot. FAQ page, ticket system, live chat, support chatbot, tabs
4.5
(381)
UR_FIT, Israel
great / a lil bit complicated at first but other than that preety simple
Install in your Shopify Store
SB: Helpdesk Ticketing & FAQs Charts
Track SB: Helpdesk Ticketing & FAQs's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of SB: Helpdesk Ticketing & FAQs
Pros
Ease of Use: The app is consistently praised for its intuitive setup and straightforward navigation.
Professional Appearance: Users highlight the clean, polished look of the FAQ pages it generates.
Fast Setup: Many reviews note the ability to create and deploy FAQ pages in minutes.
Responsive Customer Support: Frequent mentions of quick, helpful, and friendly assistance from the support team.
Cons
Limited Customization in Free Plan: Users express frustration over restricted styling options (e.g., fonts, colors) without coding.
Bugs on Specific Features: Issues like undeletable older articles or font inheritance problems are noted.
Screenshots
About the App
FAQ page, ticket system, live chat, support chatbot, tabs
- Enhanced FAQ Features: Unlimited FAQs: Personalize with custom CSS, enhance Google SEO snippets, and manage translation, import/export of FAQs.
- Real-time customer communication: Chatbot & Real-Time Customer Support: Enable immediate connections between your customers and your business.
- Centralized ticketing system: Help Desk ticket solution: address questions from different sources in one location.
- Tab Descriptions: Tabs for products including descriptions (assign them by product type, collection, or seller)
- Integrated self-service widget: Widget for self-service, works with order tracking, frequently asked questions, and contact form.
Keywords
Key Features
- Create unlimited FAQs with AI-powered ChatGPT-4 for instant content generation.
- Translate FAQs seamlessly into multiple languages using LangShop integration.
- Centralize customer inquiries from email, live chat, and social media in one inbox.
Pricing
SB: Helpdesk Ticketing & FAQs Pricing Plans
Free
$0/month
Helpdesk: 10 tickets/month
Limited FAQs (customizable) & templates
Custom CSS
Widget with FAQs, order tracking
Unlimited product-specific tabs
Basic
$5.99/month
Helpdesk: 50 tickets/month
Everything in Free, plus:
Unlimited FAQs (integrated with OpenAI)
Multilingual FAQs (up to 3)
Premium templates
Standard
$19.99/month
Helpdesk: 300 tickets/month
Everything in Basic, plus:
FAQ translations (up to 5)
Overall & per agent performance report
Advanced
$49.99/month
Helpdesk: 1000 tickets/month
Everything in Standard, plus:
Unlimited FAQ translations
Prioritized support
Overall & per agent performance report
Not sure which plan to pick? Discuss Free or Basic plans with us, learn about custom pricing, or get a demo.
Here's an overview of SB: Helpdesk Ticketing & FAQs costs for each of the plan(s):
The app has 4 pricing plans: 1 free and 3 paid. The free plan(s) offered by SB: Helpdesk Ticketing & FAQs: (Free). The paid plan(s) offered by SB: Helpdesk Ticketing & FAQs: (Basic, Standard, Advanced).
The details of the plan(s) are outlined below:
Free: This plan is free forever, incurring no subscription costs. It offers a wide range of features like Helpdesk: 10 tickets/month, Limited FAQs (customizable) & templates, Custom CSS, Widget with FAQs, order tracking, Unlimited product-specific tabs, 1 active live chat at a time, 1 chatbot, 5 FAQ articles.
Basic: The Basic plan costs $5.99 and comes with a 3-day free trial period. The plan offers a host of features, including Helpdesk: 50 tickets/month, Everything in Free, plus:, Unlimited FAQs (integrated with OpenAI), Multilingual FAQs (up to 3), Premium templates, Unlimited shared tabs, Unlimited chatbots, Unlimited support agents.
Standard: The Standard plan costs $19.99 and comes with a 3-day free trial period. The plan offers a host of features, including Helpdesk: 300 tickets/month, Everything in Basic, plus:, FAQ translations (up to 5), Overall & per agent performance report.
Advanced: The Advanced plan costs $49.99 and comes with a 3-day free trial period. The plan offers a host of features, including Helpdesk: 1000 tickets/month, Everything in Standard, plus:, Unlimited FAQ translations, Prioritized support, Overall & per agent performance report.
SB: Helpdesk Ticketing & FAQs Price Summary
| Pricing summary | Free to install. Free trial available. |
| Total Pricing Plan(s) | 4 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 3 |
| Cost of Paid Plan(s) | $5.99, $19.99, $49.99 |
| Free trial available | Yes, for 3 day(s) |
For further information regarding SB: Helpdesk Ticketing & FAQs app pricing plans, see the official website.
SB: Helpdesk Ticketing & FAQs Shopify App Discounts
If you are looking for discounts on SB: Helpdesk Ticketing & FAQs app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Shark Byte, Inc to secure better deals on the SB: Helpdesk Ticketing & FAQs app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about SB: Helpdesk Ticketing & FAQs
“great / a lil bit complicated at first but other than that preety simple ”
“The contact form submissions should create tickets... too clunky.”
“Lovely and simple experience.”
Trusted By
Trusted by the best Shopify stores
UR_FIT
Israel
Chariot Outdoor
United States
Valleri
Croatia
Il mio negozio
Italy
Naughty Words Made Nice
New Zealand
Enhance customer service using the FAQ page, consolidated help desk, real-time chat, product tabs, and chatbot.
Easy FAQ in 10 minutes
Make a user-friendly FAQ page from the start. Give your customers a straightforward way to instantly find their answers.
Customer service helpdesk
Manage all customer queries from Help Center, including email, Live Chat, Chatbot, and FB Messenger, on one platform to save time.
Product details sections
Create top-notch, fully adjustable tabs for your product page. Choose between specific, shared, or static content tabs depending on your requirements.
Comparison
Top SB: Helpdesk Ticketing & FAQs Alternatives Detailed Comparison
The table below highlights the crucial differences between SB: Helpdesk Ticketing & FAQs and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.5(326 reviews) | 4.9(1,566 reviews) | |
| Developed by | Shark Byte, Inc | Chatty (By Avada) | |
| Launch Date | 12/8/2015 | 6/9/2022 | |
| Pricing | Free, $5.99/month, $19.99/month, $49.99/month | Free, $19.99/month, $49.99/month, $199/month | |
| Objective | FAQ page, ticket system, live chat, support chatbot, tabs | Boost customer support with livechat by AI chat bot and FAQs | |
| Categories | FAQ, Chat | Chat, FAQ | |
| Key Features & Highlights | |||
| Purpose | Enhance customer service using the FAQ page, consolidated help desk, real-time chat, product tabs, and chatbot. | Shoppers have questions? AI chatbot has answers. Need sales support? Chatty delivers. 24/7 every day | |
| Features List |
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| Highlights |
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| User Reviews and Ratings | |||
| Recommended % | 91.1% | 98.7% | |
| Pros |
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| Cons |
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| Pricing and Plans | |||
| Total Pricing Plans | 4 | 4 | |
| Free Plan | Available | Available | |
| Free Trial | Yes, for 3 day(s) | Yes, for 7 day(s) | |
| Technical Information | |||
| Rating | 4.5 | 4.9 | |
| Total Reviews | 381 | 1,643 | |
| Launch Date | 12/8/2015 | 6/9/2022 | |
| SD Points | 15 | 603 | |
More Details About SB: Helpdesk Ticketing & FAQs
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- 30-day no questions asked refund policy
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Customer Reviews
SB: Helpdesk Ticketing & FAQs has an overall rating of 4.6 stars from a total of 381 reviews on the Shopify app store. Of these, 350 (91.9%) are positive, 6 (1.6%) are neutral, and 25 (6.6%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
great / a lil bit complicated at first but other than that preety simple
The contact form submissions should create tickets... too clunky.
The contact form submissions should create tickets... too clunky.
Lovely and simple experience.
The team and this application function very very well,not anything to say bad of this app.
I just installed the app today and had a little issue with getting the contact form on my store. Even though I was on the free plan I had live customer support immediately and my issue was resolved very easily. I was considering using the paid plan for FAQ when my store launches and added the contact form on a whim. The support I received today has ensured that I will be making this my app of choice for FAQ. Thank you Kate for your excellent support.
Video Demo and Screenshots
Product Screenshots
Installation Steps
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SB: Helpdesk Ticketing & FAQs FAQ's
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