by TIDIO LLC
Live chat is enhanced with chatbots for superior customer support.
Free plan · From $29/mo · 7d trial
Crisp ‑ Helpdesk & AI Chatbot Shopify App by Crisp
Combine all your channels, group your teams, and keep track of e-commerce customer information on a single platform. Make your customer service more personal.
4.4 34 reviewsFreePaid from $45/month
Pros and cons
Pros and cons of Crisp ‑ Helpdesk & AI Chatbot
Pros
- Seamless Integration: The app integrates smoothly with platforms like Shopify and other tools, enhancing workflow efficiency.
- Cost-Effective Pricing: Competitive pricing compared to alternatives, offering robust features at a lower cost.
- User-Friendly Setup: Quick installation and intuitive customization, with clear documentation for ease of use.
- Responsive Support: Prompt and helpful customer service, resolving issues like WhatsApp integration swiftly.
Cons
- Account Access Issues: Multiple reports of registration errors, domain binding failures, and sudden account blocks.
- Regional Restrictions: Complaints about login prohibitions for users in specific regions, causing operational disruptions.
Screenshots
About the app
Make your customer service more personal.
- Multiple channel integration: Consolidate 12 channels such as emails, live chat, Instagram DM, Messenger, phone, etc.
- AI-Human Handover: Simple AI bots transfer tasks to humans for the best combined benefits.
- Chatbot Integration: FAQ page creation tool that integrates with chatbots.
- Customer Service Chatbot: Chatbot creator with ready-made scenarios to assist in resolving customer issues.
- Instant Shopify Chat Integration: Install Crisp Live Chat and Chatbots on Shopify quickly in just 30 seconds.
Keywords
AI chatbot Shopify appsmultichannel support Shopify appscustomer support automation Shopify appsFAQ builder Shopify appsAI agent Shopify appshelpdesk automation Shopify appscentralize customer data Shopify appsautomate inquiries Shopify appsWhatsApp support Shopify appsInstagram DM support Shopify appsMessenger support Shopify appsphone support Shopify appshuman handover Shopify appscustom-trained AI Shopify appsready-to-use AI Shopify apps
Key features
- Centralize customer inquiries from 12 channels into one unified inbox.
- Automatically transfer complex queries from AI bots to human agents.
- Build custom FAQ pages to train AI chatbots for accurate responses.
Pricing
Crisp ‑ Helpdesk & AI Chatbot pricing plans
Free
$0 /month
- 2 Seats
- Website chat
- Shopify data synchronization
- Mobile apps
- Contact form
Mini
$45 /month
- 4 seats
- 5 000 User Profiles
- Automated Chat Greetings
- Unlimited History
- Messenger
Essentials
$95 /month
- 10 Seats
- 50 000 User Profiles
- 1 Sub Inbox
- Custom Train AI Agent
- Limited AI Automations
Plus
$295 /month
- 20 Seats
- 200 000 User profiles
- 5 Sub-Inboxes
- Unlimited AI Automations
- Unlimited AI Site Search
Not sure which plan to pick? Discuss Free or Mini plans with us, learn about custom pricing, or get a demo.
Here’s an overview of Crisp ‑ Helpdesk & AI Chatbot costs for each of the plan(s)
The app has 4 pricing plans: 1 free and 3 paid. The free plan offered by Crisp ‑ Helpdesk & AI Chatbot is Free. The paid plans offered by Crisp ‑ Helpdesk & AI Chatbot are Mini, Essentials, Plus.
The details of the plans are outlined below.
- Free: this plan is free forever, incurring no subscription costs. It offers a wide range of features like 2 Seats, Website chat, Shopify data synchronization, Mobile apps, Contact form.
- Mini: the Mini plan costs $45 and comes with a 14-day free trial period. The plan offers a host of features, including 4 seats, 5 000 User Profiles, Automated Chat Greetings, Unlimited History, Messenger, Custom Email Domain, Outlook Integration, Gmail Integration.
- Essentials: the Essentials plan costs $95 and comes with a 14-day free trial period. The plan offers a host of features, including 10 Seats, 50 000 User Profiles, 1 Sub Inbox, Custom Train AI Agent, Limited AI Automations, WhatsApp, Instagram & SMS, Klaviyo.
- Plus: the Plus plan costs $295 and comes with a 14-day free trial period. The plan offers a host of features, including 20 Seats, 200 000 User profiles, 5 Sub-Inboxes, Unlimited AI Automations, Unlimited AI Site Search, Advanced Analytics, Customer Portal, &more.
Crisp ‑ Helpdesk & AI Chatbot price summary
| Pricing summary | Free plan available. Free trial available. |
| Total pricing plan(s) | 4 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 3 |
| Cost of paid plan(s) | $45, $95, $295 |
| Free trial available | Yes, for 14 day(s) |
For further information regarding Crisp ‑ Helpdesk & AI Chatbot pricing plans, see the official website.
Comparison
Top Crisp ‑ Helpdesk & AI Chatbot alternatives — detailed comparison
The table below highlights the crucial differences between Crisp ‑ Helpdesk & AI Chatbot and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
| Apps | Add app | |||
| General information | ||||
| Ratings | 4.0 ★ (34 reviews) | 4.8 ★ (1,357 reviews) | 4.3 ★ (704 reviews) | |
| Developed by | Crisp | TIDIO LLC | Gorgias Inc. | |
| Launch date | 16 December 2022 | 14 July 2014 | 1 March 2017 | |
| Pricing | Free, $45/month, $95/month, $295/month | Free, $29/month, $29/month, $39/month | $10/month, $60/month, $360/month, $900/month | |
| Objective | Make your customer service more personal. | Live chat is enhanced with chatbots for superior customer support. | Better customer satisfaction. Simpler processes. Quick profit increase. | |
| Categories | Chat, Helpdesk | Chat, Helpdesk | Chat, Helpdesk | |
| Key features & highlights | ||||
| Purpose | Combine all your channels, group your teams, and keep track of e-commerce customer information on a single platform. | Lyro AI is a customer experience platform offering live chat, chatbot services, ticket processing, email marketing, and more. | Combine all customer support interactions and related orders to promote growth by making customers happier. | |
| Features list |
|
|
| |
| Highlights | — |
| — | |
| User reviews and ratings | ||||
| Recommended | 82.4% | 93.6% | 87.0% | |
| Pros |
|
|
| |
| Cons |
|
|
| |
| Pricing and plans | ||||
| Total pricing plans | 4 | 4 | 4 | |
| Free plan | Available | Available | Not available | |
| Free trial | Yes, for 14 day(s) | Yes, for 7 day(s) | Yes, for 7 day(s) | |
| Technical information | ||||
| Rating | 4.0 ★ | 4.8 ★ | 4.3 ★ | |
| Total reviews | 34 | 1,355 | 706 | |
| Launch date | 16 December 2022 | 14 July 2014 | 1 March 2017 | |
More details about Crisp ‑ Helpdesk & AI Chatbot
Product description
Crisp is an e-commerce helpdesk providing instant contact between online stores and their customers. It offers a range of tools including chatbots and live chat to improve customer experience and assist Shopify store owners.
AI summary
Crisp is a Shopify-integrated communication and helpdesk app designed to streamline customer support and sales interactions. It offers a unified inbox, mobile alerts, and a clean interface, enabling efficient and personalized customer engagement. The app supports multi-channel communication, including WhatsApp, and features AI-enhanced ticketing, customizable chat widgets, and customer tagging for tailored experiences. Regular updates and responsive support are noted strengths, along with competitive pricing compared to similar tools. However, some users report technical issues during registration, domain binding, and account access, particularly in certain regions, which can hinder onboarding. Additionally, there are concerns about abrupt account suspensions and verification processes that demand extensive documentation. While the app is praised for its ease of setup, intuitive UX, and robust feature set, its free tier is considered limited, and some find the monthly cost prohibitive. Regional access restrictions have also sparked criticism. Overall, Crisp is a powerful tool for businesses prioritizing customer experience, though its reliability and accessibility may vary depending on location and technical circumstances.
Support
For any questions, concerns, or assistance with Crisp ‑ Helpdesk & AI Chatbot, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected]. Additionally, Crisp ‑ Helpdesk & AI Chatbot offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language support
Details of the Crisp ‑ Helpdesk & AI Chatbot are available in various languages on the Shopify app store, including English, Danish, German, Spanish, Finnish, French, Hungarian, Italian, Japanese, Dutch, Polish, Portuguese (Brazil), Romanian, Russian, Turkish, and Chinese (Simplified).
Crisp ‑ Helpdesk & AI Chatbot support information in a nutshell
| Support email | support |
| Contact number(s) | Not available |
| FAQ page | FAQ details |
| Privacy policy | Privacy details |
| Language support | English, Danish, German, Spanish, Finnish, French, Hungarian, Italian, Japanese, Dutch, Polish, Portuguese (Brazil), Romanian, Russian, Turkish, and Chinese (Simplified) |
Integration
The list of top Shopify apps, features or software tools that Crisp ‑ Helpdesk & AI Chatbot seamlessly integrates with are given below.
CheckoutAircallChatGPTGmailInstagramKlaviyoWhatsApp
Developer
| Name | Crisp |
| Profile | See all apps by Crisp |
| Website | View developer profile |
| Address | 2 Boulevard de Launay, Nantes, 44100 |
Installation
How to install Crisp ‑ Helpdesk & AI Chatbot on your Shopify store
1
Send your details
Your name, email and store domain go straight to the Crisp team.
2
The developer gets in touch
Crisp contacts you directly to arrange setup for your store.
3
Install at your own pace
Perfect your store’s functionality without the pressure to move on until you’re ready.
Customer reviews
4.4
★★★★☆
34 total reviews
Crisp ‑ Helpdesk & AI Chatbot has an overall rating of 4.4 stars from a total of 34 reviews on the Shopify app store. Of these, 28 (82.4%) are positive, 1 (2.9%) are neutral, and 5 (14.7%) are negative*.
*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.
★★★★★WALL ART by Soniafrom Canada · 13 May 2025
Crisp is the Backbone of Our Lean, Mean Tech StackReviewed by: Ian (Founder, WALL ART by Sonia)As a brand-new startup with limited manpower and a relentless vision, we needed tools that could punch above their weight. Crisp has been a standout from day one. It integrated seamlessly with our Shopify store and fits beautifully into the lean tech stack we assembled—alongside Klaviyo, Rapid Reviews, and more.The unified inbox, mobile alerts, and clean interface have made staying in touch with our customers not only easy—but personal. In an e-commerce world flooded with automation, Crisp helps us feel human. It gives us the power to support our visitors quickly, warmly, and with a personal touch—no matter where we are.If you're building something special with limited hands on deck, don’t overlook Crisp. It’s not just a chat tool—it’s part of how we build trust, convert better, and show up for our storyholders (aka, customers) every day.
★★★★★Rutilefrom France · 3 April 2025
ravi de la solution qui est synchronisée avec notre notre Aircall, et Klavyo...
★★★★★Jhofrom France · 19 March 2025
Je recommande à fond Crisp : super facile à installer, génial à utiliser pour le traitement du chat et des tickets clients. Le service client est super réactif (et sympa !).
★★★★★Betonstunterfrom Netherlands · 12 March 2025
Super app! heeft heel addons om extra functionaliteiten te installeren en zelf een live vertaling voor als je buitenlandse klanten krijgt! Echt super. En voor een hele schappelijke prijs ;)
★★★★★Stoked Boardshopfrom Belgium · 11 March 2025
Very professional and complete helpdesk Chat app.New features and updates keep rolling out on a regular basis. Keep up the good work guys!Pieter-Willem Founder Stoked
Performance on the App Store
Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.
Category rank
#1
crisp
Total reviews
34
No change vs 30 days ago
Average rating
4.4 ★
0.00 vs 30 days ago
Top market
FR
54.4% of installs
Category & keyword rankings
Position and market share today
| Keywordcrisp | #1 | 0.0% |
| Collectionthank-you-order-status-chat | #3 | 0.0% |
| KeywordVideo calls | #11 | 0.0% |
| Keywordhelp desk | #12 | 0.0% |
Reviews trend
Cumulative reviews · last 6 months
34 → 34 reviews · rating steady at 4.4★
Ranks #1 in 1 of 10 App Store groups tracked.Open full charts →
Crisp ‑ Helpdesk & AI Chatbot FAQs
How do I install the Crisp ‑ Helpdesk & AI Chatbot Shopify app?
To install Crisp ‑ Helpdesk & AI Chatbot on your Shopify store, click on the Crisp ‑ Helpdesk & AI Chatbot installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Crisp ‑ Helpdesk & AI Chatbot on your Shopify store, then contact us now.
What are the key features of Crisp ‑ Helpdesk & AI Chatbot?
The key features offered by Crisp ‑ Helpdesk & AI Chatbot to Shopify store owners are:
- Centralize 12 channels - emails, WhatsApp, Instagram DM, Messenger, Phone, ...
- Easy AI bots to human handover when AI falls short
- Dedicated FAQ builder that feeds AI Agents to build powerful chatbots
- Custom-trained AI agent to respond to customers as if they're part of your team
- Ready-to-use multichannel AI Agent that just need you to hit "publish"
Does Crisp ‑ Helpdesk & AI Chatbot integrate with other Shopify apps or tools?
Yes, Crisp ‑ Helpdesk & AI Chatbot seamlessly integrates with other Shopify apps or tools, such as Consolidate 12 channels such as emails, live chat, Instagram DM, Messenger, phone, etc., Simple AI bots transfer tasks to humans for the best combined benefits., FAQ page creation tool that integrates with chatbots..
Is there a free trial available for Crisp ‑ Helpdesk & AI Chatbot?
Yes, Crisp ‑ Helpdesk & AI Chatbot offers a 14-day free trial on all its paid plans.
What are the pricing plans for Crisp ‑ Helpdesk & AI Chatbot?
The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $45/month, $95/month, $295/month, and come with a 14-day free trial period.
How does billing work for Crisp ‑ Helpdesk & AI Chatbot?
Crisp ‑ Helpdesk & AI Chatbot uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Crisp ‑ Helpdesk & AI Chatbot allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Crisp ‑ Helpdesk & AI Chatbot offer customer support?
Yes, Crisp ‑ Helpdesk & AI Chatbot offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected]. Additionally, Crisp ‑ Helpdesk & AI Chatbot offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Crisp ‑ Helpdesk & AI Chatbot compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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Writing reviews on ShopDigest is coming soon.
- WAWALL ART by Sonia★★★★★
Crisp is the Backbone of Our Lean, Mean Tech StackReviewed by: Ian (Founder, WALL ART by Sonia)As a brand-new startup with limited manpower and a relentless vision, we needed tools that could punch above their weight. Crisp has been a standout from day one. It integrated seamlessly with our Shopify store and fits beautifully into the lean tech stack we assembled—alongside Klaviyo, Rapid Reviews, and more.The unified inbox, mobile alerts, and clean interface have made staying in touch with our customers not only easy—but personal. In an e-commerce world flooded with automation, Crisp helps us feel human. It gives us the power to support our visitors quickly, warmly, and with a personal touch—no matter where we are.If you're building something special with limited hands on deck, don’t overlook Crisp. It’s not just a chat tool—it’s part of how we build trust, convert better, and show up for our storyholders (aka, customers) every day.
- RURutile★★★★★
ravi de la solution qui est synchronisée avec notre notre Aircall, et Klavyo...
- JHJho★★★★★
Je recommande à fond Crisp : super facile à installer, génial à utiliser pour le traitement du chat et des tickets clients. Le service client est super réactif (et sympa !).
CRCrispDeveloperThank you dear customers! We're glad to see you're leveraging as much as possible our customer support platform for online merchants.
- BEBetonstunter★★★★★
Super app! heeft heel addons om extra functionaliteiten te installeren en zelf een live vertaling voor als je buitenlandse klanten krijgt! Echt super. En voor een hele schappelijke prijs ;)
- SBStoked Boardshop★★★★★
Very professional and complete helpdesk Chat app.New features and updates keep rolling out on a regular basis. Keep up the good work guys!Pieter-Willem Founder Stoked
CRCrispDeveloperWe're really glad to see our AI-powered helpdesk helps you with your customer support!
- DIDIJO★★★★★
Une application efficace et une équipe à l’écoute ! Grâce à Crisp, nous avons pu structurer et automatiser notre service client tout en maintenant un accompagnement personnalisé et une réelle proximité avec nos clients.La plateforme offre une interface intuitive et performante, avec de nombreux outils pour améliorer notre service après-vente : gestion centralisée des conversations, chat en direct, base de connaissances, automatisation des réponses et suivi des performances en temps réel. Un véritable atout pour offrir un service réactif et de qualité.
CRCrispDeveloperHey there,Thank you very much for your kind review, we strive to make customer service human so being close to our customers means a lot to us 🙏🏼
- LALagoped★★★★★
Super plateforme de ticketing qui une fois mise en place permet de ne rater aucune demande client sur tous les canaux.
CRCrispDeveloperHey! Many thanks for your amazing review 🙏🏼 We're glad to see our AI-Powered multichannel inbox suits your needs and helps you not to miss any inbound message.
- MAMovement Assessment Technologies★★★★★
It's a great all-in-one communication tool. Perfect to allow sales and support worlwide.
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