Crisp ‑ Helpdesk & Ai Chatbot Shopify App – Benchmarks vs Category Leaders
(Updated October 2026) Compare Crisp ‑ Helpdesk & AI Chatbot head-to-head with the top apps in Chat on the Shopify App Store — current rank, 30-day average, best position over the period, and a long-term trajectory chart so you can see whether Crisp ‑ Helpdesk & AI Chatbot is closing the gap with leaders, holding steady, or losing ground. Automate customer support inquiries, on any channel.
Crisp ‑ Helpdesk & Ai Chatbot vs Top Apps in Chat on Shopify
Side-by-side comparison of Crisp ‑ Helpdesk & AI Chatbot against the top 4 apps in the Chat category — current rank, 30-day average, and best position over the period. Switch the Group Selector to benchmark in any other group Crisp ‑ Helpdesk & AI Chatbot ranks in; switch the page-level sub-tab for Market Share or Reviews columns instead.
| App | Rank | Average | Best |
|---|---|---|---|
| Crisp ‑ Helpdesk & AI ChatbotCURRENT APP | 731 | 69.77 | 56 |
 Dondy: WhatsApp Marketing+Chat | 13 | 3.74 | 1 |
 Chatty AI Chatbot & Live Chat | 21 | 1.42 | 1 |
 DS Instagram & Facebook Shop | 31 | 4.03 | 2 |
 Shopify Inbox | 41 | 2.19 | 1 |
Key Insights:
- Crisp ‑ Helpdesk & AI Chatbot ranks #73 in Chat — 72 positions behind Dondy: WhatsApp Marketing+Chat (#1).
- 30-day average position: 69.77; best ranking achieved: #56 — the spread reflects positional volatility over the window.
- Crisp ‑ Helpdesk & AI Chatbot slipped 1 position over the past 30 days against this comparison set.
- Direct competitors: Dondy: WhatsApp Marketing+Chat, Chatty AI Chatbot & Live Chat, DS Instagram & Facebook Shop.
Crisp ‑ Helpdesk & Ai Chatbot — Rankings Trend vs Leaders in Chat
Monthly rank trajectory for Crisp ‑ Helpdesk & AI Chatbot alongside the top 4 apps in the Chat category over the past year — see whether Crisp ‑ Helpdesk & AI Chatbot is closing the gap with the leaders, holding steady, or losing ground. Y-axis is reversed so rank #1 sits at the top.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Dondy: WhatsApp Marketing+Chat | #5 | #32 | #41 | #51 | #61 | #15 |
| Chatty AI Chatbot & Live Chat | #2 | #11 | #1 | #1 | #1 | #21 |
| DS Instagram & Facebook Shop | #3 | #41 | #22 | #2 | #2 | #31 |
| Shopify Inbox | #1 | #21 | #31 | #3 | #3 | #41 |
| Crisp ‑ Helpdesk & AI ChatbotCURRENT APP | #63 | #7916 | #79 | #772 | #9215 | #7319 |
Key Insights:
- Crisp ‑ Helpdesk & AI Chatbot slipped from #64 to #73 in Chat over the charted period.
- Gap to Dondy: WhatsApp Marketing+Chat widened by 12 positions — leader is pulling away.
- Across the 5 apps plotted, 2 improved rank and 2 declined.
Crisp ‑ Helpdesk & Ai Chatbot — Head-to-Head vs Leaders in Chat
Crisp ‑ Helpdesk & AI Chatbot ranks #73 in Chat — 72 positions behind Dondy: WhatsApp Marketing+Chat at #1. Over the last 30 days, Crisp ‑ Helpdesk & AI Chatbot's average position in Chat was 69.77 and its best ranking reached #56 — the spread between average and best is a quick read on positional volatility. Crisp ‑ Helpdesk & AI Chatbot slipped 1 position in Chat over the past 30 days — the largest single 30-day move on this view. Direct competitors on this view include Dondy: WhatsApp Marketing+Chat, Chatty AI Chatbot & Live Chat and DS Instagram & Facebook Shop.
Crisp ‑ Helpdesk & AI Chatbot's 72-position gap to Dondy: WhatsApp Marketing+Chat in Chat usually reflects either a different feature focus (specialised vs broad-appeal) or genuine mid-tier positioning — for category merchants, the feature mix matters more here than the leaderboard slot.
Crisp ‑ Helpdesk & Ai Chatbot — Long-Term Ranking Trajectory vs Leaders in Chat
Crisp ‑ Helpdesk & AI Chatbot slipped from #64 to #73 in Chat over the charted period — losing ground against the leaders on this view. The gap to Dondy: WhatsApp Marketing+Chat (#1) has widened by 12 positions — Dondy: WhatsApp Marketing+Chat is pulling away. Across the 5 apps plotted, 2 improved their rank and 2 declined over the charted window.
Crisp ‑ Helpdesk & AI Chatbot's 9-position slide while Dondy: WhatsApp Marketing+Chat held or improved usually reflects competitors shipping faster than Crisp ‑ Helpdesk & AI Chatbot can respond — rank pressure against named rivals is a sharper signal than absolute rank movement alone.
Top Categories Crisp ‑ Helpdesk & Ai Chatbot Ranks In on Shopify
- Keywordcrisp — Crisp ‑ Helpdesk & AI Chatbot ranks #1 in this keyword — its leading position on Shopify.
- Collectionthank-you-order-status-chat — Currently #3 in this collection — slipped 1 position this month.
- Keywordhelp desk — Ranks #8 in this Shopify keyword.
- KeywordSpam detection — Currently #9 in this keyword — slipped 1 position this month.
- KeywordVideo calls — Currently #10 in this keyword — slipped 2 positions this month.
Crisp ‑ Helpdesk & Ai Chatbot on Shopify — Benchmarks FAQs
1. How does Crisp ‑ Helpdesk & AI Chatbot compare to leaders in Chat?
Crisp ‑ Helpdesk & AI Chatbot ranks #73 in Chat, 72 positions behind Dondy: WhatsApp Marketing+Chat at #1. The trend chart shows whether the gap is closing or widening over the past year.
2. Which apps does Crisp ‑ Helpdesk & AI Chatbot compete with on Shopify?
Crisp ‑ Helpdesk & AI Chatbot's closest competitors in Chat on the Shopify App Store include Dondy: WhatsApp Marketing+Chat, Chatty AI Chatbot & Live Chat, DS Instagram & Facebook Shop and Shopify Inbox. Use the App Selector on the comparison table above to swap competitors in or out, or the Group Selector to benchmark Crisp ‑ Helpdesk & AI Chatbot in a different category, keyword, or collection.
3. Is Crisp ‑ Helpdesk & AI Chatbot closing the gap on category leaders?
Not currently — over the charted period, Crisp ‑ Helpdesk & AI Chatbot's gap to Dondy: WhatsApp Marketing+Chat (#1) has widened by 12 positions in Chat. Cross-reference with the page-level Market Share sub-tab to see whether share is moving differently.
4. How does Crisp ‑ Helpdesk & AI Chatbot's benchmark comparison work on ShopDigest?
The comparison table loads Crisp ‑ Helpdesk & AI Chatbot alongside the top apps in its strongest Shopify category (Chat by default) and shows current rank, 30-day average rank, and best ranking over the period. Switch the Group Selector to compare in any other category, keyword, or collection Crisp ‑ Helpdesk & AI Chatbot appears in. Switch the page-level sub-tab to swap rank columns for market share % or cumulative review counts of the same comparison set.
5. Can I benchmark Crisp ‑ Helpdesk & AI Chatbot against apps in a different category?
Yes — use the Group Selector on the comparison table to pick any of the categories, keywords, or collections Crisp ‑ Helpdesk & AI Chatbot ranks in. Switching the group reloads both cards together with the new comparison set; switching the page-level sub-tab (Rankings / Market Share / Reviews) swaps the metric in lock-step across both cards.
