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Attentive: AI‑led Email &SMS Shopify App by Attentive

Attentive's platform allows brands to interact with customers using two-way, personalized text messages. SMS & Email helping brands increase ROI

4.6 111 reviewsFree

Install in your Shopify store We pass your name, email and store domain to the Attentive team so they can help install and configure the app on your store.

.myshopify.com

Pros and cons

Pros and cons of Attentive: AI‑led Email &SMS

Pros
  • Effective SMS Marketing: The platform drives engagement, boosts sales, and enhances customer reach through personalized messaging.
  • User-Friendly Interface: The app is intuitive, with easy navigation and straightforward campaign setup.
  • Strong Shopify Integration: Seamless integration with Shopify simplifies SMS/MMS marketing for e-commerce businesses.
  • Automation & Segmentation: Flexible automation and robust segmentation tools enable tailored, efficient campaigns.
Cons
  • Predatory Contract Practices: Users report being locked into long-term contracts with difficult cancellation processes.
  • Poor Billing Transparency: Lack of clear billing details and unexpected cost overages.

Screenshots

Attentive: AI‑led Email &SMS Shopify app screenshot 1
Attentive: AI‑led Email &SMS Shopify app screenshot 2
Attentive: AI‑led Email &SMS Shopify app screenshot 3

About the app

SMS & Email helping brands increase ROI

  • KPI Management: Guide: Our customer service team assists you in setting, monitoring, and achieving program key performance indicators.
  • Fast SMS Growth: Growth: Increase your SMS list quickly using our unique two-tap technology for high performance.
  • Identity Personalization: Identity: Utilize detailed personal information for effective customization and grouping.
  • Personalized Messaging: Messaging: Increase customer click-through rates by using personalized messages throughout their journey.
  • TCPA Compliance: Compliance: Our in-house experts and templates guarantee that your program meets TCPA rules.

Install in your Shopify store We pass your name, email and store domain to the Attentive team so they can help install and configure the app on your store.

Keywords

SMS marketing Shopify appsMMS marketing Shopify appscart recovery Shopify appspersonalized SMS Shopify appstwo-way SMS Shopify appse-commerce SMS Shopify appsSMS list growth Shopify appshigh CTR SMS Shopify appsTCPA compliant SMS Shopify appssegmentation SMS Shopify appspersonalization SMS Shopify appsrevenue growth SMS Shopify appsSMS playbook Shopify appsSMS compliance Shopify appsSMS identity Shopify apps

Key features

  • Grow SMS subscriber lists quickly with patented two-tap technology.
  • Send personalized two-way messages for offers, updates, and customer support.
  • Access prewritten campaign templates to save time on marketing efforts.

Pricing

Attentive: AI‑led Email &SMS pricing plans

Free
$0 /month

Not sure which plan to pick? Discuss Free plans with us, learn about custom pricing, or get a demo.

Here’s an overview of Attentive: AI‑led Email &SMS costs for each of the plan(s)

The app has 1 pricing plan: 1 free and 0 paid. The free plan offered by Attentive: AI‑led Email &SMS is Free.

The details of the plans are outlined below.

  • Free: this plan is free forever, incurring no subscription costs.

Attentive: AI‑led Email &SMS price summary

Pricing summaryFree to install. Additional charges may apply.
Total pricing plan(s)1
Number of free plan(s)1
Number of paid plan(s)0
Free trial availableNo

For further information regarding Attentive: AI‑led Email &SMS pricing plans, see the official website.

Install in your Shopify store We pass your name, email and store domain to the Attentive team so they can help install and configure the app on your store.

Comparison

Top Attentive: AI‑led Email &SMS alternatives — detailed comparison

The table below highlights the crucial differences between Attentive: AI‑led Email &SMS and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.

Apps
Attentive: AI‑led Email &SMSInstall
Shopify MessagingInstall
Klaviyo: Email Marketing & SMSInstall
Add app
General information
Ratings4.7 ★ (112 reviews)4.8 ★ (4,663 reviews)4.7 ★ (3,381 reviews)
Developed byAttentiveShopifyKlaviyo
Launch date2 July 202014 April 202020 September 2012
PricingFreeFreeFree, $15/month, $20/month
ObjectiveSMS & Email helping brands increase ROIEmail marketing tailored for businessA combined platform for email, SMS, and more customer interactions.
CategoriesEmail marketing, SMS marketingEmail marketing, SMS marketingEmail marketing, SMS marketing
Key features & highlights
PurposeAttentive's platform allows brands to interact with customers using two-way, personalized text messages.Connect and maintain long-term relationships with customers using Shopify's commerce-focused email.Smart automated marketing for retail, ecommerce, and wellness companies
Features list
  • Grow SMS subscriber lists quickly with patented two-tap technology.
  • Send personalized two-way messages for offers, updates, and customer support.
  • Access prewritten campaign templates to save time on marketing efforts.
  • Send branded emails to segmented customer groups directly from your store.
  • Use customizable templates for products, sales, holidays, and events.
  • AI generates optimized subject lines, email copy, and send times.
  • Merge data from multiple platforms for unified customer insights.
  • Segment users based on real-time and historical behavior for precise targeting.
  • Automate coupon creation and tracking for streamlined campaigns.
Highlights—
  • Based in United States
  • Based in Canada
User reviews and ratings
Recommended91.0%94.0%90.2%
Pros
  • The platform drives engagement, boosts sales, and enhances customer reach through personalized messaging.
  • The app is intuitive, with easy navigation and straightforward campaign setup.
  • Seamless integration with Shopify simplifies SMS/MMS marketing for e-commerce businesses.
  • Flexible automation and robust segmentation tools enable tailored, efficient campaigns.
  • Regular updates and AI-driven recommendations keep the platform ahead of industry trends.
  • Advanced analytics and reporting help optimize marketing strategies.
  • Users report significant revenue growth and improved conversion rates.
  • Smooth setup and onboarding processes with helpful resources.
  • The platform adheres to SMS marketing laws, ensuring legal compliance.
  • The app is consistently praised for its intuitive and user-friendly interface, making it accessible even for non-tech-savvy users.
  • Users appreciate the variety of pre-made templates and the ability to easily customize emails to fit their branding.
  • Seamless integration with Shopify stores simplifies email marketing and performance tracking.
  • Many users highlight the app’s affordability, especially for small businesses, with free tiers and low-cost options.
  • The app’s automation capabilities, such as scheduled emails, are frequently mentioned as valuable time-savers.
  • The app is often recommended for beginners due to its straightforward setup and minimal learning curve.
  • Despite its simplicity, the app delivers professional-looking emails that drive customer engagement and sales.
  • The inclusion of free monthly emails is a significant advantage for startups and small businesses.
  • The app is frequently praised for its intuitive interface and straightforward setup.
  • Users highlight the app’s advanced capabilities, especially for segmentation and automation.
  • Many reviews commend the responsive and helpful customer service.
  • Seamless compatibility with Shopify is a recurring positive theme.
  • Users report significant revenue growth and improved engagement from campaigns.
  • The availability of a free tier is appreciated by new users.
  • The app provides comprehensive data tracking and reporting tools.
  • Pre-built flows and automation features save time and enhance efficiency.
  • The clean layout and intuitive navigation are frequently mentioned.
  • Onboarding materials, webinars, and tutorials are valued for easing the learning curve.
Cons
  • Users report being locked into long-term contracts with difficult cancellation processes.
  • Lack of clear billing details and unexpected cost overages.
  • Pricing is perceived as excessive compared to competitors, with unclear value justification.
  • Issues with segmentation and integration capabilities, especially for multi-market Shopify accounts.
  • Many users express a desire for more diverse and advanced template options.
  • Some reviewers report frustration with undisclosed sending limits that disrupt campaigns.
  • A recurring complaint involves emails not being delivered promptly or ending up in spam folders.
  • Advanced users find the app too simplistic, lacking features like detailed analytics or automation sequences.
  • Instances of app crashes, failed campaigns, and unresolved technical issues are noted by several users.
  • Several users report unresponsive or ineffective support when facing issues.
  • The cost is cited as a barrier, especially for small businesses.
  • Some users experienced abrupt account closures with unclear reasons.
  • Canceling subscriptions is described as cumbersome and unresponsive.
  • Occasional technical issues, such as integration errors or feature malfunctions, are noted.
  • The overlapping theme of Customer Support was retained under Pros as the majority of reviews praised it, despite a few negative mentions. Slow Customer Support was removed from Cons to avoid redundancy.
Pricing and plans
Total pricing plans113
Free planAvailableAvailableAvailable
Free trialNoNoNo
Technical information
Rating4.7 ★4.8 ★4.7 ★
Total reviews1114,7863,430
Launch date2 July 202014 April 202020 September 2012

More details about Attentive: AI‑led Email &SMS

Product description

Refine your SMS strategy with expert advice and save time with prewritten campaign templates. Grow your subscriber lists quickly with two-tap technology and send personalized two-way messages for a variety of customer services, including offers, updates, and Text-to-Buy options.

AI summary

Attentive is a Shopify-integrated SMS and MMS marketing platform designed to enhance customer engagement and drive sales through personalized messaging, automation, and segmentation. Its strengths include a user-friendly interface, robust Shopify integration, and advanced features like AI-driven campaign recommendations, prebuilt templates, and data-driven analytics. The platform offers "white glove" customer support, with dedicated account managers and responsive assistance, which many find valuable for onboarding and ongoing optimization. Automated journeys, real-time reporting, and seamless scalability make it effective for businesses aiming to grow their SMS marketing efforts. However, some limitations include restrictive long-term contracts, reported difficulties with cancellation processes, and inconsistent customer service experiences. Billing transparency and integration constraints, particularly with Shopify Markets, have also been noted as pain points. While praised for its innovation and support by many, others highlight higher costs compared to competitors and occasional technical glitches in segmentation or design tools. Overall, Attentive is a powerful solution for SMS marketing but may present challenges in contract flexibility and operational transparency for some users.

Support

For any questions, concerns, or assistance with Attentive: AI‑led Email &SMS, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to [email protected].

Language support

Details of the Attentive: AI‑led Email &SMS are available in various languages on the Shopify app store, including English.

Attentive: AI‑led Email &SMS support information in a nutshell
Support emailintegration-questions@attentivemobile.com
Contact number(s)Not available
FAQ pageNot available
Privacy policyPrivacy details
Language supportEnglish
Integration

The list of top Shopify apps, features or software tools that Attentive: AI‑led Email &SMS seamlessly integrates with are given below.

CheckoutGorgiasLoop ReturnsLoyaltyLionOkendoRebuyZendesk
Developer
NameAttentive
ProfileSee all apps by Attentive
WebsiteView developer profile
Address156 5th Ave, Suite 303, New York, NY, 10010

Installation

How to install Attentive: AI‑led Email &SMS on your Shopify store

1

Send your details

Your name, email and store domain go straight to the Attentive team.

2

The developer gets in touch

Attentive contacts you directly to arrange setup for your store.

3

Install at your own pace

Perfect your store’s functionality without the pressure to move on until you’re ready.

Customer reviews

4.6
★★★★★
111 total reviews
598
43
30
23
17

Attentive: AI‑led Email &SMS has an overall rating of 4.6 stars from a total of 111 reviews on the Shopify app store. Of these, 101 (91.0%) are positive, 0 (0.0%) are neutral, and 10 (9.0%) are negative*.

*Ratings above four stars fall under positive review, three star reviews fall under neutral, and anything less than two stars falls under negative.

★★★★★bymaayfrom Australia · 21 May 2026

We've been using Attentive across our D2C fashion brand and the platform has genuinely transformed how we approach CRM. The segmentation is powerful, the journey builder is intuitive, and the native integration with Shopify (and Meta, for audience syncing) means everything just works without endless workarounds.But honestly, what sets Attentive apart isn't just the tech, it's the people. Our account team has been incredibly responsive, proactive, and invested in our growth. They take the time to understand the business, suggest strategies we hadn't considered, and treat us like a true partner rather than just another account. That's rare.The reporting is solid, deliverability has been excellent, and the platform scales well as our sends and audiences grow. Every major moment we've run through Attentive has performed beyond expectation.If you're a Shopify brand serious about email and SMS, this is the platform. Five stars, no hesitation.

★★★★★Melody Maison Ltdfrom United Kingdom · 21 April 2026

Great platform for growing SMS revenue through campaigns and flow. Team is very supportive for any issues and helps plan out future campaigns. Easy to use and make changes quickly

★★★★★Moonglow Jewelryfrom United States · 21 April 2026

The team has been great to work with. I’ve been with them for years, and they’ve been consistently responsive. Luke has taken good care of us

★★★★★Sassy Scentsfrom United Kingdom · 1 April 2026

We switched to Attentive this year for SMS (and most recently email) and we couldn't recommend them higher. They have been so supportive in our goals, the platform is easy to use and even in the past 30 days we have seen a +113% uplift in text revenue. A special thank you to both Maya and Dom.

★★★★★Cadencefrom United States · 1 April 2026

Top tier platform. Top Tier team. Nothing but flawless execution in helping get anything set up & moving. Shoutout Maya & Dom

Install in your Shopify store We pass your name, email and store domain to the Attentive team so they can help install and configure the app on your store.

Performance on the App Store

Rankings, review momentum and install geography, refreshed weekly. Open the full charts for history, benchmarks and keyword detail.

Category rank
#5
Subscription renewals
Total reviews
111
No change vs 30 days ago
Average rating
4.6 ★
0.00 vs 30 days ago
Top market
US
71.9% of installs

Category & keyword rankings

Position and market share today

KeywordSubscription renewals#50.0% ▼0.0
Keywordtext marketing#60.1% ▼0.1
KeywordROI tracking#60.0% ▲0.0
KeywordWin-back campaigns#80.0% ▼0.0

Reviews trend

Cumulative reviews · last 6 months

111 → 111 reviews · rating steady at 4.6★
Ranks #5 in 1 of 10 App Store groups tracked.Open full charts →

Attentive: AI‑led Email &SMS FAQs

How do I install the Attentive: AI‑led Email &SMS Shopify app?
To install Attentive: AI‑led Email &SMS on your Shopify store, click on the Attentive: AI‑led Email &SMS installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process. If you need our expert guidance to help you install Attentive: AI‑led Email &SMS on your Shopify store, then contact us now.
What are the key features of Attentive: AI‑led Email &SMS?

The key features offered by Attentive: AI‑led Email &SMS to Shopify store owners are:

  • Fast List Growth: Patented two-tap units convert traffic into subscribers faster
  • Delivery Optimized: Industry-leading deliverability with above average CTRs
  • Identity: Power segmentation and personalization with rich identity data points
  • Messaging: Drive high CTRs in the customer lifecycle with personalized messages
  • Compliance: In-house TCPA experts & templates ensure your program is compliant
Does Attentive: AI‑led Email &SMS integrate with other Shopify apps or tools?

Yes, Attentive: AI‑led Email &SMS seamlessly integrates with other Shopify apps or tools, such as Guide: Our customer service team assists you in setting, monitoring, and achieving program key performance indicators., Growth: Increase your SMS list quickly using our unique two-tap technology for high performance., Identity: Utilize detailed personal information for effective customization and grouping..

Is there a free trial available for Attentive: AI‑led Email &SMS?

No, Attentive: AI‑led Email &SMS does not offer any free trial.

What are the pricing plans for Attentive: AI‑led Email &SMS?

The app offers 1 plan that is forever-free.

How does billing work for Attentive: AI‑led Email &SMS?

Attentive: AI‑led Email &SMS is completely free to install and use. Additional charges may or may not apply.

Can I cancel or upgrade my subscription plan at any time?

Yes, Attentive: AI‑led Email &SMS allows its subscribers to cancel or upgrade their subscription plan at any time.

Does Attentive: AI‑led Email &SMS offer customer support?

Yes, Attentive: AI‑led Email &SMS offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].

Is Attentive: AI‑led Email &SMS compatible with my Shopify theme?

Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.

Most popular

Most popular Shopify apps on the market

Install in your Shopify store We pass your name, email and store domain to the Attentive team so they can help install and configure the app on your store.

.myshopify.com
4.6★★★★★111 reviews · 91.0% positive

Writing reviews on ShopDigest is coming soon.

  • BY
    bymaayAustralia · 21 May 2026
    ★★★★★

    We've been using Attentive across our D2C fashion brand and the platform has genuinely transformed how we approach CRM. The segmentation is powerful, the journey builder is intuitive, and the native integration with Shopify (and Meta, for audience syncing) means everything just works without endless workarounds.But honestly, what sets Attentive apart isn't just the tech, it's the people. Our account team has been incredibly responsive, proactive, and invested in our growth. They take the time to understand the business, suggest strategies we hadn't considered, and treat us like a true partner rather than just another account. That's rare.The reporting is solid, deliverability has been excellent, and the platform scales well as our sends and audiences grow. Every major moment we've run through Attentive has performed beyond expectation.If you're a Shopify brand serious about email and SMS, this is the platform. Five stars, no hesitation.

  • MM
    Melody Maison LtdUnited Kingdom · 21 Apr 2026
    ★★★★★

    Great platform for growing SMS revenue through campaigns and flow. Team is very supportive for any issues and helps plan out future campaigns. Easy to use and make changes quickly

  • MJ
    Moonglow JewelryUnited States · 21 Apr 2026
    ★★★★★

    The team has been great to work with. I’ve been with them for years, and they’ve been consistently responsive. Luke has taken good care of us

  • SS
    Sassy ScentsUnited Kingdom · 1 Apr 2026
    ★★★★★

    We switched to Attentive this year for SMS (and most recently email) and we couldn't recommend them higher. They have been so supportive in our goals, the platform is easy to use and even in the past 30 days we have seen a +113% uplift in text revenue. A special thank you to both Maya and Dom.

  • CA
    CadenceUnited States · 1 Apr 2026
    ★★★★★

    Top tier platform. Top Tier team. Nothing but flawless execution in helping get anything set up & moving. Shoutout Maya & Dom

  • VB
    Vocation BreweryUnited Kingdom · 1 Apr 2026
    ★★★★★

    We've been using Attentive for around a year now, starting with SMS, then moving our emails over too. It's super user-friendly, and any issues we have faced have been quickly resolved thanks to our account manager and the White Glove support team. Our account manager Maya always goes above and beyond, providing excellent recommendations and support to grow our channels. We've seen great results and couldn’t recommend Attentive more!

  • BV
    Blue VanillaUnited Kingdom · 1 Apr 2026
    ★★★★★

    We use Attentive for newsletters and journeys across both of our brands, and we couldn’t recommend them more. The platform is really easy to use, understand, and navigate, which makes managing campaigns and automations straightforward.Performance has been strong, and we’ve seen great results from our SMS activity. Our account manager, Maya, has been especially helpful. Overall, it’s been a very positive experience, and Attentive has become an important part of our marketing strategy.

  • VI
    VIEVEUnited Kingdom · 25 Mar 2026
    ★★★★★

    We have been with Attentive for SMS for nearly 2 years and couldn't recommend them enough whether you are looking to launch an SMS channel or optimise your existing one. The support is excellent, and having regular catch ups with our CSM is really helpful (especially as a team of one!). The platform is also very easy to use.

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