Focal Live Chat & Helpdesk by Focal Software, Inc
Customer support that includes live chat, social media, team collaboration, and automation. Provide great customer service to boost sales!
5.0
(8)
The Himalayan Winter, India
So far seems good, the app is simple to understand and supports many integrations. Will give a more detailed review after testing few days.
Install in your Shopify Store
Focal Live Chat & Helpdesk Charts
Track Focal Live Chat & Helpdesk's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of Focal Live Chat & Helpdesk
Pros
Simple and Intuitive Design: The app is easy to understand and navigate, with a clean layout.
Strong Customer Support: Fast response times and helpful assistance from the support team.
Multi-Platform Integration: Supports seamless management of multiple social media and messaging platforms.
Time-Saving Efficiency: Significantly reduces the workload for users handling high volumes of messages.
Cons
Unreliable Feature Updates: Promised fixes for integrations (e.g., Facebook, Messenger) were delayed or unresolved.
Screenshots
About the App
Provide great customer service to boost sales!
- Omnichannel Customer Support: Live chat and multi-channel box for social media and chat feature on your store
- Communication and Automation: Simplify your communication and automate your tasks for your customers and teams.
- Data Insights: Data analysis and summaries
Keywords
Key Features
- Engage customers instantly with live chat across multiple social platforms.
- Manage all customer queries from one unified dashboard.
- Automate repetitive tasks to save time and improve efficiency.
Pricing
Focal Live Chat & Helpdesk Pricing Plans
$0/month
Here's an overview of Focal Live Chat & Helpdesk costs for each of the plan(s):
The app offers 1 free plan(s). The free plan(s) offered by Focal Live Chat & Helpdesk: ().
The plan encompasses all the features provided by the app.
Focal Live Chat & Helpdesk Price Summary
| Pricing summary | Free |
| Total Pricing Plan(s) | 1 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 0 |
| Free trial available | No |
Focal Live Chat & Helpdesk Shopify App Discounts
If you are looking for discounts on Focal Live Chat & Helpdesk app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Focal Software, Inc to secure better deals on the Focal Live Chat & Helpdesk app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about Focal Live Chat & Helpdesk
“So far seems good, the app is simple to understand and supports many integrations. Will give a more detailed review after testing few days.”
“Amazing app, provide lots of features that would really help clients a lot. Great customer service, fast in respond and very helpful. Thank you so much. Highly recommended app.”
“This is the app that does what Shopify inbox cannot, pricing model seems based on usage, well designed and great appearance, support is excellent.”
Trusted By
Trusted by the best Shopify stores
The Himalayan Winter
India
GEON ALPS
Singapore
smartcv
Australia
Zimlay
United States
SEOUL PURPLE
Philippines
Loving Foods
United Kingdom
Sanities
Bulgaria
Customer support that includes live chat, social media, team collaboration, and automation.
Chat live with a shared mailbox.
Work together with your team on one dashboard that includes automatic task assignment, reports, smart replies, and other features to help serve your customers.
Unified Social Media Inbox
Handle all your customer questions from any social media and email in one place. This includes direct messages, tweets, tags, and posts.
Shopify Plus Helpdesk Analysis
Closely linked with Shopify API to handle your customer orders, manage your storefront, and monitor service quality.
Comparison
Top Focal Live Chat & Helpdesk Alternatives Detailed Comparison
The table below highlights the crucial differences between Focal Live Chat & Helpdesk and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 5.0(2 reviews) | N/A(N/A reviews) | |
| Developed by | Focal Software, Inc | E-TRADE PARTNER | |
| Launch Date | 3/11/2021 | 6/5/2024 | |
| Pricing | Free | Free, $3/month | |
| Objective | Provide great customer service to boost sales! | - | |
| Categories | Chat, Forms | Chat, Forms | |
| Key Features & Highlights | |||
| Purpose | Customer support that includes live chat, social media, team collaboration, and automation. | ETP Phone Call Button lets customers call with one tap, enhancing engagement and driving sales. | |
| Features List |
|
| |
| Highlights | - |
| |
| User Reviews and Ratings | |||
| Recommended % | 87.5% | 0.0% | |
| Pros |
| - | |
| Cons |
| - | |
| Pricing and Plans | |||
| Total Pricing Plans | 0 | 2 | |
| Free Plan | Not available | Available | |
| Free Trial | No | Yes, for 30 day(s) | |
| Technical Information | |||
| Rating | 5.0 | N/A | |
| Total Reviews | 8 | N/A | |
| Launch Date | 3/11/2021 | 6/5/2024 | |
| SD Points | N/A | N/A | |
More Details About Focal Live Chat & Helpdesk
Looking to install Focal Live Chat & Helpdesk app on your store?
ShopDigest helps businesses upgrade their Shopify stores by offering easy app installation services.
Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
- Lowest pricing guaranteed (starts at just $10/hour)
Focal Live Chat & Helpdesk Q&A
Customer Reviews
Focal Live Chat & Helpdesk has an overall rating of 4.5 stars from a total of 8 reviews on the Shopify app store. Of these, 7 (87.5%) are positive, 0 (0.0%) are neutral, and 1 (12.5%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
So far seems good, the app is simple to understand and supports many integrations. Will give a more detailed review after testing few days.
Amazing app, provide lots of features that would really help clients a lot. Great customer service, fast in respond and very helpful. Thank you so much. Highly recommended app.
This is the app that does what Shopify inbox cannot, pricing model seems based on usage, well designed and great appearance, support is excellent.
This is the app that does what Shopify inbox cannot, pricing model seems based on usage, well designed and great appearance, support is excellent.
Adarsh has been awesome in resolving the issue and within mins he helped us get started with chat. Highly recommended..
The BEST app. This app is what I needed the most since I'm handling over 3 social media platforms and I need to answer messages all day. I tried a lot apps/software but this one is amazing. The messages is realtime and convenient. Love it!! Thank you so much~
The BEST app. This app is what I needed the most since I'm handling over 3 social media platforms and I need to answer messages all day. I tried a lot apps/software but this one is amazing. The messages is realtime and convenient. Love it!! Thank you so much~
Video Demo and Screenshots
Product Video
Product Screenshots
Installation Steps
How to install Focal Live Chat & Helpdesk on your Shopify store
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Get a personalized setup plan
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Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
Focal Live Chat & Helpdesk FAQ's
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