Focal Live Chat & Helpdesk Shopify App Alternatives December 2025
Are you currently using Focal Live Chat & Helpdesk for your Shopify store, but you're curious about other options available in the market? Look no further! We present you with 32 outstanding alternatives to Focal Live Chat & Helpdesk, carefully selected to meet a variety of e-commerce needs.
Top Focal Live Chat & Helpdesk alternatives
- Shopify Inbox:
Engage with customers and boost sales using free chat.
- Gladly: AI‑Powered CX Platform:
Customer service platform focused on people for online shopping brands.
- AnswerAI Chatbot & Live Chat:
AI chatbot & live chat customer support to convert more sales
- VOC AI Live Chat & AI Chatbots:
Customer Insights for the Most Customer-Focused Brands
- Desku: Leading AI Chatbot:
Sell and support your products using a single messaging platform.
- Kim: AI Helpdesk & live chat:
Free Customer Support Helpdesk & Live Chat with AI
- Manifest Multi‑Chat Messenger:
Interact with customers on platforms like WhatsApp and Facebook.
- Autochat ‑ Proactive Live Chat:
Active Communication | Real-Time Customer Analysis | Round-the-Clock Support
- RT: Zalo Live Chat:
Add Zalo Chat to your store easily without needing to code.
- ClickConnector:
Fusion of AI, ChatBots, and humans for exceptional CX.
Shopify Inbox
Engage with customers and boost sales using free chat.
Pros
The app is consistently praised for its simplicity and intuitive interface.
Facilitates quick and effective interaction with customers, enhancing sales and service.
Seamlessly integrates with Shopify, providing a unified experience for store owners.
Cons
Occasional bugs, such as chat bubbles disappearing or messages failing to send.
Store Owner's Tip
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1929
SD Points
23.75%
Market Share
Gladly: AI‑Powered CX Platform
Customer service platform focused on people for online shopping brands.
Pros
All customer interactions are consolidated into a single thread, simplifying issue tracking and behavior analysis.
Quick and responsive support from the Gladly team is frequently highlighted.
The shift from tickets to conversations improves agent efficiency and customer experience.
Cons
Missing functionalities like partial refunds, advanced reporting, and real-time conversation segmentation are noted.
Store Owner's Tip
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0
SD Points
0.12%
Market Share
AnswerAI Chatbot & Live Chat
AI chatbot & live chat customer support to convert more sales
Free Trial: 30 days
Key Features
AI Chatbot: Automated & trainable chatbot integrated into your product catalog
AI Powered Product Recommendations: Chat conversations that convert to sales
Self-Serve AI & Live Chat Support: Answer FAQs, & post purchase shipping updates
AI Agents: Speak in brands tone of voice to drastically reduce support tickets
Chatbot: Set working hours for live chat support agents to speak to customers
Store Owner's Tip
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30
SD Points
0.12%
Market Share
VOC AI Live Chat & AI Chatbots
Customer Insights for the Most Customer-Focused Brands
Pros
The AI demonstrates strong capabilities in handling pre-sale, flash sale, and post-sale inquiries with fine-tuned processes.
Seamless Shopify integration and automation streamline customer touchpoints, improving team productivity.
Flexible branding and voice customization align well with business needs.
Cons
Users report the app is not free, with costs only revealed after installation, leading to frustration.
Store Owner's Tip
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0
SD Points
0.05%
Market Share
Desku: Leading AI Chatbot
Sell and support your products using a single messaging platform.
Free Trial: 7 days
Pros
The platform is intuitive and straightforward, making it accessible for users of varying technical levels.
The AI-driven features provide quick access to customer details and automate responses, enhancing efficiency.
Users consistently highlight the seamless and user-friendly order management capabilities.
Cons
Some users report minor technical issues or bugs during use.
Store Owner's Tip
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0
SD Points
0.04%
Market Share
Kim: AI Helpdesk & live chat
Free Customer Support Helpdesk & Live Chat with AI
Key Features
Manage all customer inquiries from Email, Chat, Messenger and Instagram
Accelerate Your First Response Time with AI: Draft Faster & Error-Free Rep
Get a Unified View: Seamlessly Access all Customer Data in One Place
Deliver Consistent Support: Monitor Conversations to Ensure Your Brand’s Shines.
Easy to set up in no time, start saving today
Store Owner's Tip
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0
SD Points
0.08%
Market Share
Manifest Multi‑Chat Messenger
Interact with customers on platforms like WhatsApp and Facebook.
Free Trial: 3 days
Pros
Quick and effective resolution of user issues, including proactive assistance.
Provides strong value with robust network integration and communication solutions.
Clean, customizable interface with high usability and aesthetic appeal.
Cons
Some users expressed desire for additional features not currently available.
Store Owner's Tip
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0
SD Points
0.01%
Market Share
Autochat ‑ Proactive Live Chat
Active Communication | Real-Time Customer Analysis | Round-the-Clock Support
Pros
The app provides detailed real-time analytics on visitor behavior, cart activity, and browsing history, aiding in higher conversion rates.
Supports external messaging platforms like Facebook Messenger and offers chatbot setup capabilities, reducing the need for multiple apps.
Users highlight exceptional responsiveness and helpfulness from the customer service team.
Cons
Some users faced difficulties connecting the chat feature to external platforms, leading to frustration.
RT: Zalo Live Chat
Add Zalo Chat to your store easily without needing to code.
Key Features
Text your friend quickly. Get alerts immediately when they respond.
Keep engaging with customers even after they leave your website.
You and your customers can look over the interactive message history.
Store Owner's Tip
Save more — we help you find hidden deals.
0
SD Points
0.02%
Market Share
ClickConnector
Fusion of AI, ChatBots, and humans for exceptional CX.
Free Trial: 21 days
Pros
The app facilitates seamless team-client interactions, enhancing workflow efficiency.
Users report timely assistance and ongoing improvements in support services.
Cons
Frequent complaints about the app failing to synchronize messages and comments reliably.
Store Owner's Tip
Save more — we help you find hidden deals.
0
SD Points
0.01%
Market Share
Showing 1-10 out of 32
About Focal Live Chat & Helpdesk
Focal Live Chat & Helpdesk is a versatile Shopify app designed to help achieve the purpose: “Customer support that includes live chat, social media, team collaboration, and automation.”. This Shopify app is listed under Chat category. It has garnered over 2 reviews with an average rating of 5 stars from Shopify merchants.
Some of its key features include:
- ✅Omnichannel Customer Support: Live chat and multi-channel box for social media and chat feature on your store
- ✅Communication and Automation: Simplify your communication and automate your tasks for your customers and teams.
- ✅Data Insights: Data analysis and summaries
Besides, Focal Live Chat & Helpdesk is known for its The app is easy to understand and navigate, with a clean layout., Fast response times and helpful assistance from the support team., Supports seamless management of multiple social media and messaging platforms., Significantly reduces the workload for users handling high volumes of messages..
Why Consider Focal Live Chat & Helpdesk Alternatives for Shopify?
While Focal Live Chat & Helpdesk may have its unique features and benefits, it's essential to periodically reevaluate your options to ensure that you're using the best tools to optimize your online store. Here are some reasons why you should explore Focal Live Chat & Helpdesk alternatives:
Diverse Needs: What worked initially with Focal Live Chat & Helpdesk may not fully address your current needs. By considering Focal Live Chat & Helpdesk alternatives, you can find apps that are better suited to your changing objectives.
Budget Constraints: While considering alternatives to Focal Live Chat & Helpdesk can impact your budget significantly. Some alternatives offer similar functionality at the same or reduced pricing level, while others may provide increased pricing but with added features that justify the investment.
Compatibility Issues: If you have encountered compatibility issues with Focal Live Chat & Helpdesk or have concerns about its integration with other essential tools and themes, exploring Focal Live Chat & Helpdesk alternatives can help you find apps that offer better compatibility and ease of use.
Feature Enhancement: Alternatives to Focal Live Chat & Helpdesk may offer innovative features that can give your Shopify store a competitive edge. By exploring these alternatives, you can tap into new capabilities and stay ahead in the dynamic e-commerce landscape.
In the following sections, we'll introduce you to some of the top alternatives to Focal Live Chat & Helpdesk.
Overview of the Best Focal Live Chat & Helpdesk Shopify Alternatives
There are several alternatives in the Shopify app store that can seamlessly replace or complement Focal Live Chat & Helpdesk. Whether you are looking for a change or just exploring your options, you are bound to find the perfect fit for your Shopify store. We have listed the top Shopify Focal Live Chat & Helpdesk alternatives based on their popularity and average rating.
| App Name | Developer | Starting Price | Free Plan | Reviews |
|---|---|---|---|---|
| Shopify Inbox | Shopify | $0/month | Unavailable | 4.7 (5,066) |
| Gladly: AI‑Powered CX Platform | Gladly Inc | $0/month | Available | 4.8 (27) |
| AnswerAI Chatbot & Live Chat | Answer AI | $19/month | Unavailable | 4.9 (19) |
| VOC AI Live Chat & AI Chatbots | SHULEX TECHNOLOGY LIMITED | $0/month | Unavailable | 1.3 (4) |
| Desku: Leading AI Chatbot | Desku Inc. | $49/month | Unavailable | 4.6 (2) |
| Kim: AI Helpdesk & live chat | KIMCC INC | $0/month | Available | 5.0 (3) |
| Manifest Multi‑Chat Messenger | Manifester Technologies | $3.99/month | Unavailable | 5.0 (1) |
| Autochat ‑ Proactive Live Chat | $0/month | Available | - | |
| RT: Zalo Live Chat | RoarTheme | $0/month | Unavailable | 4.9 (3) |
| ClickConnector | Click Connector | $0/month | Available | 2.0 (2) |
Have a Closer Look at the Best Alternatives to Focal Live Chat & Helpdesk
Now let us jump in and check out these top Focal Live Chat & Helpdesk alternatives.
1. Shopify Inbox
4.7
(5,066)
Install Now
Our experts are here to help you.
2. Gladly: AI‑Powered CX Platform
4.8
(27)
Install Now
Our experts are here to help you.
3. AnswerAI Chatbot & Live Chat
4.9
(19)
Install Now
Our experts are here to help you.
4. VOC AI Live Chat & AI Chatbots
1.3
(4)
Install Now
Our experts are here to help you.
5. Desku: Leading AI Chatbot
4.6
(2)
Install Now
Our experts are here to help you.
6. Kim: AI Helpdesk & live chat
5.0
(3)
Install Now
Our experts are here to help you.
7. Manifest Multi‑Chat Messenger
5.0
(1)
Install Now
Our experts are here to help you.
8. Autochat ‑ Proactive Live Chat
-
Install Now
Our experts are here to help you.
9. RT: Zalo Live Chat
4.9
(3)
Install Now
Our experts are here to help you.
10. ClickConnector
2.0
(2)
Install Now
Our experts are here to help you.
How to Choose the Right Focal Live Chat & Helpdesk Alternative for Your Shopify Store
Choosing the right alternative to Focal Live Chat & Helpdesk for your Shopify store is a crucial decision that can significantly impact your e-commerce operations. To help you make an informed choice, consider the following factors.
Identify Your Needs: Make a list of features, integrations, or improvements you seek in a Focal Live Chat & Helpdesk alternative. Understanding your needs will serve as a guide when evaluating alternatives.
Compare Features: Compare the features of each alternative to Focal Live Chat & Helpdesk and see how they align with your needs. Pay attention to unique functionalities that may differentiate one alternative from another.
Check Reviews and User Feedback: Look for reviews from Shopify store owners who have used the Focal Live Chat & Helpdesk alternatives you are considering. Pay attention to both positive and negative comments to get a well-rounded view.
Pricing: Consider your budget and choose a Focal Live Chat & Helpdesk alternative that fits within your financial constraints. Some alternatives may be cost-effective, while others may be feature-rich but come at a higher price.
Scalability: Consider the long-term scalability of Focal Live Chat & Helpdesk alternatives. Choose an alternative that can adapt to your growing store needs.
Trial Period: If available, take advantage of any trial periods offered by Focal Live Chat & Helpdesk alternatives. Hands-on experience is invaluable in assessing usability, compatibility with your Shopify setup, and overall user-friendliness.
Support and Updates: Research the responsiveness of the support team behind each Focal Live Chat & Helpdesk alternative. Ensure that the alternative you choose has a responsive support team and receives regular updates.
Remember that the best Focal Live Chat & Helpdesk Shopify alternative will address your current requirements and position your store for future success.
More Information on Focal Live Chat & Helpdesk Shopify Alternatives
As you embark on your journey to find the perfect Focal Live Chat & Helpdesk alternative, the right choice can elevate your Shopify store's performance, enhance your customer shopping experience, and position you for growth in the competitive e-commerce landscape.
We've introduced you to a curated list of top Focal Live Chat & Helpdesk alternatives, each with its own strengths and advantages. Whether you're seeking a cost-effective solution or a feature-rich paid alternative, you have plenty of options to choose from.
Choosing the right Focal Live Chat & Helpdesk alternative requires careful consideration of your specific requirements, budget, and long-term goals. You can gain deeper insights into your selected apps by visiting our app comparison page. If you need expert guidance, ShopDigest can help you navigate this process effectively, from identifying your needs to assessing compatibility and support.
Focal Live Chat & Helpdesk Shopify Alternative Installation
There are thousands of Focal Live Chat & Helpdesk alternatives with different installation instructions, integration complexities, and customization levels. Our team at ShopDigest is here to assist you every step of the way. Installing your chosen app is a breeze with our service, ensuring a seamless integration into your store's ecosystem.
What's included
- Safely install/uninstall Shopify alternative app of your choice
- App integration with any theme as per specification
- Configurations & setup
- Assured support and guidance
- Get discount offers (not guaranteed)
What's not included
- Shopify Focal Live Chat & Helpdesk alternative app subscription cost
Connect with us to harness the full potential of your selected Focal Live Chat & Helpdesk Shopify Alternative without any hassle.
Frequently Asked Questions for Focal Live Chat & Helpdesk Shopify Alternatives
Free Alternatives to Focal Live Chat & Helpdesk
Looking for a no-cost alternative to Focal Live Chat & Helpdesk? We've curated a list of free Focal Live Chat & Helpdesk alternatives that provide a wide range of functionalities at no charge. It's perfect for startups and small businesses looking to maximize their e-commerce potential without paying a penny. Check out the full list here.